Attach_1_SOW_1_7_26.pdf

Statement of Work Mescalero Adult Detention Center

Design Build Construction Facilities Improvement & Repair (FI&R) Mescalero, New Mexico 88340

January 7, 2026

A. INTRODUCTION

The newly constructed Mescalero Adult Detention Center is a Bureau Operated 40-bed Detention Facility located at 386 Sawmill Dr. Mescalero, NM 88340 in the Southwest Region on the Mescalero Apache Reservation. Prior to occupancy, the Bureau of Indian Affairs (BIA) Office of Justice Services (OJS) requires modifications and improvements to the building to support full operational capabilities.

B. OBJECTIVES

The objective of this project is the full and functional completion of the work items listed in Section D. This scope includes various Facility Improvements & Repair (FI&R) activities including but not limited to design, construction, installation, and demolition.

C. SCOPE

The Contractor shall furnish all materials, equipment, and personnel necessary to manage and accomplish the FI&R activities outlined within for the Mescalero Adult Detention Center.

The Contractor’s work responsibility shall include all planning, administration, coordination, and management necessary to provide the deliverables as specified. The work shall be conducted by the Contractor in strict accordance with the contract and all applicable Tribal, Federal, State, and local laws, regulations, codes, or directives. The Contractor shall provide related services such as project development, project management, quality control, preparation, review, and submission of required deliverables, along with other administrative work required to satisfy the requirements specified under this contract.

The following general work requirements shall also apply.

1. Field verify all existing conditions, utilities, dimensions, and clearances impacted by the work.

2. Notify the Contracting Officer (CO) and the Contracting Officer’s Representative (COR) of any deficiencies or other potential out of scope conditions encountered.

3. Coordinate work with applicable codes and the BIA Justice/Detention Facilities Design Handbook requirements.

4. The Contractor shall provide all labor and materials required to complete the work – refer to Section D, Task Identification.

5. All installations are to be detention grade equipment.

6. All waste materials shall be removed and disposed of in a manner as specified by local, State, and Federal regulations.

D. TASK IDENTIFICATION

The Government reserves the right to accept any or all contract line-item numbers. See other sections of this Statement of Work for additional requirements

NOTE: No work may proceed without a notice to proceed by the Contracting Officer.

1. Provide and install guards to prevent detainees from accessing/controlling thermostats in all inmate occupied spaces. Including rooms 147, 148, 153, 156, 166, and 201.

a. Detention grade covers are required. Contractor shall provide cut sheets to DFMC and OJS for review and approval prior to installation.

2. Design, construct, and install millwork in the Processing Room, 182.

a. Installed millwork shall be configured to meet the needs of OJS for height, width, depth, and placement. Contractor shall meet with DFMC and OJS to define the requirements and obtain approval prior to fabrication. Booking millwork shall account for the following operational requirements:

i. Two workstations with space for two desktop computers, monitors, and telephones. Workstations are to be wired with sufficient power and network connections.

ii. Space for one CMI, Inc. Intoxilyzer 9000 Breath Alcohol Tester with required testing equipment. Sufficient power outlets are to be provided.

iii. Layout for the processing area millwork shall accommodate one IDEMIA TouchPrint Enterprise system including the self-standing cabinet and associated printer and camera. Power and network requirements are five (5) power outlets and two (2) internet ports.

b. Reference the sample millwork examples (Attachment A).

3. Provide and install conduit with wire pulls and termination boxes for the NCIC Inmate Communications (NCIC) equipment in rooms 104/105, 136, 138, 147, 153, 156, 166, and 181/182.

a. Installation is to provide the required infrastructure for the OJS approved NCIC equipment (Attachment B). NCIC provided equipment includes:

i. 104/105 – NC Vis: 6 phones (3 each side of separation wall)

ii. 136 – Group Therapy: 1 wireless access point (WAP)

iii. 138 – Resource: 1 WAP

iv. 147 – Male Dayroom: 2 phones, 2 kiosks, 1 WAP

v. 153 – Female Dayroom: 1 phone, 1 kiosk, 1 WAP

vi. 156 – Female Dayroom: 1 phone, 1 kiosk, 1 WAP

vii. 166 – Male Dayroom: 1 phone, 1 kiosk, 1 WAP

viii. 181/182 – Processing/Corridor: 3 phones, 2 WAPs

b. Coordinate mounting termination heights with NCIC. Typical mounting heights above finished floor (AFF) are: 48” for phones, 40” for kiosks, 36” for ADA locations. WAPs are ceiling mounted.

c. Typical wiring requirements are one CAT6 cable per unit. Cable to be installed by NCIC. Contractor to install adequate pull string to each phone, kiosk, and WAP location.

d. Typical conduit is size 1/2" EMT. In locations serving multiple phones, kiosks, or WAPs larger sizes may be required/utilized to reduce the number of conduits.

Contractor to coordinate wiring plan with NCIC. Final approval to be provided by OJS and DFMC.

e. All wiring is to terminate in the IT room (190). All wiring should be labeled identifying room number termination point on switches.

f. Contractor shall limit the amount of surface mounted conduit for wiring and fully enclose the conduit by: (a) installing conduit in a utility chase, (b) installing conduit between the concrete panel joints sealed with pick proof sealant, or (c) fully enclosing with tamper proof provision.

g. Provide all infrastructure for a fully functional system including all wiring, connections, and protective shields over post-construction installed conduit. The Government recognizes that post-construction installation methods may be required that do not adhere to the Design Handbook requirements, variances will be entertained and approved for detention grade installations.

h. Final equipment installation including phones, kiosks, WAPs, and IT room equipment to be provided by NCIC.

4. Demolition and re-configuration of wing walls in group and individual holding cells 172, 176, 185, and 186. The wing walls adjacent to the toilets are currently constructed to full ceiling height. This configuration obstructs camera sightlines and visibility of inmates from the corridor. Scope includes:

a. Remove the top portion of the wing walls. Finished height should be equal to four feet above finished floor.

b. Provide dust control measures during all demolition and saw cutting activities.

c. Install a cap course with drilled and epoxied doweled rebar with matching grout lines. Cap course shall be rounded on all exposed edges.

d. Patch and repair secured ceilings and adjacent walls. Secure ceiling construction shall be the same or equivalent to the installed system. Paint to match.

e. Final installation shall match the surrounding finish and appearance. All concrete masonry units are to be solid or fully grouted and reinforced in accordance with the original construction documents.

5. Submittals

a. Submit construction schedule bi-weekly

b. All material and equipment to be used shall be submitted for review and approval before installation.

6. Progress meetings will be held at least biweekly. Agenda shall be provided. A summary is to be provided after meeting.

7. As-builts shall be provided upon completion of the work.

E. TIME FRAMES AND DELIVERABLES

1. The project shall be completed within 120 days of the Notice to Proceed.

2. The Contractor shall develop the plan and scheduling with the DFMC PM to address the access to areas where the work is being performed.

3. The Contractor shall provide all close-out documents and copies of certifications, warranties, etc., as required by the contract.

4. Submit deliverables to Project Manager (PM):

Graham Allen Division of Facilities Management and Construction (DFMC) 1011 Indian School Road, Suite 335 Albuquerque, New Mexico 87104 paul.denetclaw@bia.gov

5. Contracting Officer’s Representative (COR):

Paul Denetclaw Division of Facilities Management and Construction (DFMC) 1011 Indian School Road, Suite 335 Albuquerque, New Mexico 87104 paul.denetclaw@bia.gov

F. CODES AND STANDARDS

The Contractor shall provide a multi-disciplined team to furnish services required to complete the work. Each team member must be knowledgeable of, and provide work in compliance with, the most current editions of all applicable codes, standards, and guidelines as adopted by BIA.

NFPA 5000 Building Construction - Life Safety and Fire Codes National Electrical Codes Uniform Plumbing and Mechanical Codes ASHRAE Standards, Handbooks, Journals, and Publications Americans with Disabilities Act and Architectural Barriers Act Accessibility

Guidelines (ADAABAAG)

Occupational Safety Health Administration (OSHA) - Federal Regulations EPA - Tribal, State, Federal Regulations DOI – Guiding Principles for Sustainable Federal Buildings.

BIA Justice/Detention Facilities Design Handbook BIA Justice/Detention Facilities Space Criteria BIA Justice/Detention Facilities Space Templates

The Contractor shall follow all applicable environmental laws.

END OF STATEMENT OF WORK

Attachment A – Booking Millwork Examples

Attachment B NCIC Equipment

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607 East Whaley Street Longview, Texas 75601 | 903.757. 4455 | 888.689.3699 | fax: 903.757.4899

The NCIC phone’s housing is made of durable 14-gauge stainless steel which is ideal for a correctional environment and has no exterior removable parts. It offers volume control and has a rubber seal to prevent moisture from entering through the back of the phone. The phone offers a heavy-duty armored handset cord capable of withstanding a 1,000 lbs. pull strength and also contains a handset that is hearing-aid compatible, and has an anti-static receiver.

NCIC has also developed their own phone to include buttons that are 100% larger than standard inmate phones, allowing visually-impaired inmates to see the numbers and letters on the keypads. Further, the phones are easier to use in low-light conditions, as the numbers and letters are over 100% larger than traditional phone keypads. Our variety of phone styles ensures that the right equipment can be implemented to meet your Facility's specific needs.

Constructed of durable 14-gauge stainless steel

Large, stainless steel ADA keypad

Adjustable volume button

Large customizable instruction card area

Tamper resistant locking system

Built in mounting plate designed for fast, easy installation

Mounting plate includes gasket which prevents moisture from entering phone

Oversized line-wire entrance hole w/ moisture preventing gasket

Handset cord retaining bracket is designed for fast, easy handset changes

Stainless grommet provides added security for handset cord

Adjustable handset cord lengths

Armored cord is made to Bell Core standards and withstands minimum 1000 lb. pulling test

Magnetic hook switch/handset

Optional noise-canceling microphone available

Ambient Temperature: -40°C ~ + 60°C, -40 F ~ + 140 F

Relative Humidity: 95% (at room temperature)

Atmospheric Pressure: 80 ~ 110KPa

Frequency Response: 250 ~ 3000 Hz

Supply Voltage: 48 ~ 60V

Feed Current: 25mA

Call Transfer Index: SLR 12 dB, RLR -1dB, STMR 10dB

Environmental Noise: 70dB

Ringing Level: 80dB

Operates on C.O., analog lines or analog dial tone

PABX/KSU stations

Dimensions:11¼” tall, 5¼” wide, 6 ”deep (287.5×135×75mm)

Weight: 8lbs, 3KG

William L. Pope 607 East Whaley Street Phone 903-757-4455

WWilliam Pope 6607 East Whaley SStreet PP 9903--7757--44455 BBill.Pope@@ncic.com LLongview, Texas 75601 FF 903--7757--44899

PProposal RResponse to the Bureau of Indian Affairs & Office of Justice Services’ Sought Notice / Scope of Work

Inmate Communications - Detention Centers

DUE DATE: December 7, 2023 at 5:00 p.m.

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LETTER OF TRANSMITTAL

On behalf of NCIC Inmate Communications (“NCIC”), I am pleased to present to the Bureau of Indian Affairs (BIA) and Office of Justice Services (OJS), hereby referred to as “Government”, with our complete response to this Sources Sought Notice. NCIC has thoroughly reviewed, understands, and complies with all aspects of this Notice. Provided throughout our proposal is detailed information regarding how NCIC aims to provide reliable and consistent service to the Government. This proposal will remain open and valid for at least 180 days from the close date, if not longer.

NCIC is a trusted provider of Inmate Communications services across the United States and 9 other countries, providing a range of value-adding technologies and tailored service to more than 800 separate correctional facilities, including Bureau of Indian Affairs facilities, County Jails, US Military Prisons, Private Prisons, Police Departments, and Juvenile facilities. NCIC is extremely proud of the work we have done, and continue to do, in the law enforcement community, where we support the daily operations of law enforcement, provide quality service for inmates, friends and family members, all while providing a vital service at the industry’s lowest rates. NCIC provides a comprehensive suite of investigative and communications technologies for correctional agencies and the constituents they serve.

NCIC works closely with each facility partner to establish which communications modules and applications will be made available to the inmate population and provides customized reporting to facility administration covering revenue generation, completion of inmate calls, video visitation sessions and related technologies. NCIC is proposing a fully turnkey, integrated inmate communications platform and service solution which includes all technologies and network requirements requested in the Government’s solicitation.

NCIC’s position as the current trusted communications provider for more than half of the facilities listed in the Scope of Work will ensure there will be no disruption in service delivery and a level of responsiveness that is unmatched in our industry. As can be shown on page 4 of this response, NCIC has provided a listing of facilities that we currently service and the appropriate technologies being provided. It is also worth noting that NCIC provides communication services to various other BIA agencies, as well as other tribal agencies not a part of this Sources Sought Notice, and has a history in accommodating the specific requirements to each Agency based on individual needs.

NCIC’s overall proposal for the Government revolves around leading security and investigative technology. NCIC enjoys the reputation of being the only large inmate communications provider operating with complete transparency in all dealings and understands a reasonable profit can be attained while providing fair, low calling rates and minimal fees. NCIC also enjoys the benefits of being the largest employee-owned inmate communications provider in the United States and not beholden to the demands of private equity groups and offshore interests; our shareholders are our facility customers and constituents they serve, as well as our own employees.

NCIC is proud to offer these key strengths:

• Affordable, reliable, secure inmate communications.

• Lowest calling rates and fees available in the industry.

• Inter-agency data cooperation.

• Trained professional staff and involved leadership.

• Seamless integration with other technology providers.

• Existing experience with and knowledge of the unique needs of BIA facilities.

As you evaluate our proposal, we hope you consider NCIC as your preferred provider for Inmate Communications Services.

NCIC is a Texas-owned corporation located at 607 East Whaley, Longview, Texas 75601, telephone 903-757-4455, fax 903-757- 4899. Please feel free to contact me for any clarifications or additional information regarding this proposal as well as contractual obligations for this award. Thank you again for your consideration.

Sincerely, Luisa Rios

903-757-4455 EXT 1028

Luisa.Rios@ncic.com

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Sources Sought Notice

Bureau of Indian Affairs (IA) Requirement: Inmate Communications - BIA OJS Detention Centers NAICS: 517810 – All other telecommunications

The purpose of this Sources Sought notice is to accomplish market research pursuant to Federal Acquisition Regulation (FAR) Part 10 and identify vendors capable of performing the required services described in the attached draft Statement of Work (SOW). The Government is requesting information to identify interested and qualified companies to support the requirements of the Office of Justice Services (OJS) within the Bureau of Indian Affairs (BIA). This notice is issued solely for information and planning purposes and does not constitute a solicitation or a commitment on the part of the government to issue a solicitation for the services described herein. Responders are advised that the Government will not pay for information submitted in response to this Sources Sought, nor will it compensate responders for any costs incurred in the development/furnishing of a response.

Type of Contract: The Government is considering issuance of a no-cost, multi-year commercial contract IAW FAR 12 and FAR 15. If issued, please note the resulting contract will include the following language:

“This is a No-Cost contract. As such, the parties mutually agree to the following:

The Vendor agrees to provide the stated services at no cost to the Government;

The Government will have no financial liability to the Vendor; and The Vendor has no expectation of payment from the Government (BIA/OJS).”

NCIC is a trusted provider of Inmate Communications services across the United States and 9 other countries, providing a range of value-adding technologies and tailored service to more than 800 separate correctional facilities, including Bureau of Indian Affairs facilities, County Jails, US Military Prisons, Private Prisons, Police Departments, and Juvenile facilities. NCIC provides a comprehensive suite of investigative and communications technologies for correctional agencies and the constituents they serve, including:

Inmate Telephone System Video Visitation System Digital Mail Service (Mail Scanning) Voice Biometrics, Call Transcription and Keyword Alerts Multi-functional Inmate Kiosks Educational Inmate Tablets Schoolhouse Learning Management System (Educational Platform) Recharge for Re-entry program for guiding meaningful conversations Secure Inmate Voicemail Law Library (provided at no cost by NCIC) Free access to the national 988 Suicide and Mental Health Crisis Hotline

NCIC Inmate Communications is well-positioned to meet and exceed all requirements and specifications set forth by the Office of Justice Services. As the largest independently owned provider of inmate communications in operation, NCIC is uniquely positioned to out-perform our debt-laden, private-equity owned competitors by providing reliable, secure service under a financial model that can only be accommodated by independent ownership.

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Period of Performance: The planned contract duration is for five (5) years.

Instructions for submission of responses:

Written responses should address the following four (4) areas:

1. Company Information: Please provide the following information about your organization:

Company Name: NCIC Inmate Communications Unique Entity Identification (UEI) number: C4K9K1R3L2J3 CAGE code: 4M5T4 GSA contract number, if applicable: 47QTCA23D0098 Evidence of socioeconomic designation (e.g., ISBEE, 8a, WOSB, SDVOSB, etc.) under NAICS

517810: None / Not Applicable Point of Contact Name, email and phone: Luisa Rios, luisa.rios@ncic.com, 903-757-4455

2. Qualifications: Please provide responses to the following questions.

Is your company FedRAMP certified?

No, NCIC is not currently FedRAMP certified.

Does your company have the capabilities to provide required services in the draft SOW at all 19 detention facilities, including the geographically remote locations? If so, please provide a capabilities statement that explicitly documents demonstrated experience in providing the capabilities and support described.

NCIC currently provides Inmate Communications to a combination of 19 BIA (District 1) and Tribal jails, where we have been able to support the small, incarcerated populations with calling rates well below industry standards and Federal Communications Commission’s caps.

Additionally, we provide video visitation kiosks and tablets at about 6 of these facilities. NCIC strives to utilize locally owned contractors for installation and on-going service work.

It is also worth noting that we currently provide service to the following 10 of the 19 agencies that are listed in the Scope of Work. Because NCIC is currently the communications provider for more than half of these agencies, a transition in communication services would be performed in a quick and efficient manner, ensuring little to no downtime in service.

1. Ft. Totten Adult Detention Center – Inmate Telephone and Kiosk Services

2. Lower Brule Adult Detention Center – Inmate Telephone Services

3. Standing Rock Adult Detention Center – Inmate Telephone and Kiosk Services

4. Standing Rock Juvenile Detention Center – Inmate Telephone Services

5. Turtle Mountain Adult Detention Center – Inmate Telephone and Kiosk Services

6. Yankton Adult Detention Center – Inmate Telephone Services

7. Blackfeet Adult Detention Center – Inmate Telephone Services

8. Ft. Belknap Adult Detention Center – Inmate Telephone Services

9. Northern Cheyenne Youth Services – Inmate Telephone Services

10. Wind River Adult Detention Center – Inmate Telephone Services

In addition to these BIA facilities currently serviced by NCIC, we also provide secure, reliable service to another 9 tribal facilities across the United States. While not directly related to the scope of this Sources Sought Notice, this also contributes to NCIC's deep understanding of the needs of these types of agencies.

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What are the fees charged for the following, at a minimum:

o Connection fee: $0.00 o Per minute fees for:

Pre-paid collect within the United States, and for Mexico/Canada: $0.16 Per Minute

Cuba: $0.99 Per Minute All other International locations: $0.35 Per Minute

Debit calls within the United States, and for Mexico/Canada: 0.16 Per Minute Cuba: $0.99 Per Minute All other International locations: $0.35 Per Minute o Video visitation (both onsite and offsite):

Onsite: $0.00 Offsite: $0.20 Per Minute (billed on per-minute basis) o Secure messaging

$.15 Per Text Message $.35 Per Attachment (photos and documents) $.35 for 30 Second Video Messages $.05 for Emojis o Live Operator transaction fee: $2.50 / Web and Automated Transaction Fee: $0.00 (Waived)

Does your firm have a standard agreement for these types of services? If so, please provide a copy of the agreement and identify a point of contact who is authorized to discuss requested revisions that may conflict with Federal Acquisition Regulations and/or Department policy.

Yes, NCIC has submitted a copy of our standard agreement for the Government’s consideration, which can be found as a separate attachment.

Responses are limited to a total of 15 pages, utilize Microsoft Office formats and shall be searchable.

Vendors are requested to submit responses via email to the following point of contact, no later than December 7th, 2023 at 5:00PM Eastern Standard Time:

Point of Contact: Jackie Wolfe, Contracting Officer, E-mail: jacqueline.wolfe@bia.gov

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Bureau of Indian Affairs Office of Justice Services

Inmate Communications - Detention Centers

Overview:

The Bureau of Indian Affairs (BIA) Office of Justice Services (OJS) Program has an anticipated need for nationwide inmate telephone program nationwide for the BIA Direct Service locations. There are nineteen

(19) BIA Direct Service detention centers throughout the United States located in 10 different States.

Immediate services are needed specifically for the Rocky Mountain Regional Detention Center located in Hardin, Montana.

OJS Detention Centers listed by location

BIA DIRECT SERVICE PROGRAMS Location SIZE – Bed Capacity 1 Rocky Mountain Regional Detention Center Hardin, Montana 100 Beds + 2 Ft. Totten Adult Detention Center Ft. Totten, North Dakota Less than 100 beds 3 Lower Brule Adult Detention Center Lower Brule, South Dakota Less than 100 beds 4 Standing Rock Adult Detention Center Ft. Yates, North Dakota Less than 100 beds 5 Standing Rock Juvenile Detention Center Ft. Yates, North Dakota Less than 100 beds 6 Turtle Mountain Adult Detention Center Belcourt, North Dakota Less than 100 beds 7 Yankton Adult Detention Center Wagner, South Dakota Less than 100 beds 8 Eastern Nevada Adult Detention Center Owyhee, Nevada Less than 100 beds 9 Hopi Adult Detention Center Keams Canyon, Arizona Less than 100 beds 10 Havasupai Holding Center Peach Springs, Arizona Less than 100 beds 11 Uintah and Ouray Adult Detention Center Ft. Duchesne, Utah Less than 100 beds 12 Ute Mountain Ute Adult Detention Center Towoac, Colorado Less than 100 beds 13 Ute Mountain Ute Juvenile Detention Center Towoac, Colorado Less than 100 beds 14 Blackfeet Adult Detention Center Browning, Montana Less than 100 beds 15 Ft. Belknap Adult Detention Center Havre, Montana Less than 100 beds 16 Northern Cheyenne Youth Services Busby, Montana Less than 100 beds 17 Wind River Adult Detention Center Ft. Washakie, Wyoming Less than 100 beds 18 Spokane Adult Detention Center Wellpinit, Washington Less than 10 beds 19 Mescalero Adult Detention Center Mescalero, New Mexico Less than 100 beds

Services are required to meet the inmate telecommunication requirement set forth by the BIA OJS Corrections Handbook policy and procedures. The goal is for full standardization of inmate telecommunication programs. The inmate telephone services must meet all requirements of FedRAMP, storage of communications and all protections of personal identifiers. The BIA OJS will have full access to the storage of telephone communications. The inmate telephone system will be supported by a technological system and will have the capability to provide telephone, kiosk, and visitation services to inmates incarcerated in BIA Detention Facilities.

Due to the remote locations of some of the detention centers, it is important to utilize technology to communicate requests to courts, medical and facility needs, special diet request, visitation, public access load funds to inmate accounts electronically and physically. The required kiosk system must be able to connect to a third party such as Tribal Courts, Commissary Vendor, telephone Vendor, medical unit, and to the Detention Center Administrator. The Kiosks would be located in the front lobby for visitors and family of inmates of the detention center and with the option to equip the facility with additional kiosk systems and inmate telephone system as needed per facility design. There must be an on-line feature for families to load funds to the inmate account for commissary or phones.

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Services and maintenance of equipment will be the responsibility of the Vendor/Vendor throughout the life of the contract.

NCIC is proposing a fully turnkey, integrated inmate communications platform and service solution which includes all technologies and network requirements requested in this solicitation. NCIC has been providing secure phone service in correctional facilities since 1998 and redesigned our Inmate Call Engine (“ICE”) platform in 2007 to focus exclusively on jails and prisons along with the technology and infrastructure to provide a secure 100% VoIP network. Originally a wholesale network provider facilitating our technology and services to our independent inmate telephone providers, NCIC quickly grew and evolved into the third largest inmate communications provider in operation, but unlike the other inmate phone providers in the industry, is not owned by private equity firms with a confusing myriad of multinational ownership. NCIC has remained an employee-owned operation granting us the flexibility to invest in technology and product development as we see fit.

NCIC’s InTouch Suite and Educational Tablet System are the industry’s newest platforms, having been first rolled out in 2019 and now operating in over 200 correctional facilities, that provides both on and off-site video visitation, inmate messaging, unlimited customizable inmate requests (grievances, PREA, medical, dental, general requests, ICE requests, religious, maintenance, etc.), along with links to various services, such as educational content, rehabilitative programs, commissary, Immigration Information Websites, Consular websites, Veteran Services, approved videos, inmate information, and access to inmate documents / handbooks.

NCIC provides end-users with a variety of options to make pre-payments for their communication needs.

NCIC offers a user-friendly website allowing friends and family members to deposit funds onto an inmate’s account or establish a Secure Collect account which allows the inmates to only call certain numbers designated by the friend / family member. The funds added to an inmate’s personal debit account can be utilized for phone time, video visits, messaging, etc. Pre-payments can also be made over the phone while speaking with a live representative.

NCIC is fully responsible for all hardware, software, service, equipment, costs associated with the complete installation and ongoing maintenance of the proposed system. NCIC’s proposed system is a fully turnkey telephone system and service solution which includes all technologies, network installation requirements, wiring, software, and all necessary equipment, service, and maintenance, and all items listed above shall be provided to all agencies at no cost.

Required Communication Systems:

The Vendor shall provide:

A comprehensive, operational, local and long distance, secure and reliable inmate telephone system that shall:

o Allow for collect and prepaid calls for local, intrastate, interstate, and international calls and local telephone exchange service

Our calling platform allows incarcerated individuals to place calls that include local, long distance, interstate, and international calling. The platform is also capable of processing collect, free, pre-paid collect, pre-paid card, debit, and speed dial calls.

8 | P a g e o Provide bilingual (English and Spanish) options

The proposed platform allows inmates to select the preferred language of either English or Spanish. The prompts and greetings are pre-recorded in both English and Spanish. The inmate selects the language at the beginning of each call by pressing a “1” or a “2” on the keypad. The selected language then plays the initial prompts/greetings, as well as any interjected warnings/messages during the actual call to the inmate and called party.

o Communicate a pre-recorded announcement identifying that the collect call is coming from a jail, stating rate information, and containing a toll-free number for the consumer’s use. The announcement shall also include the statements such as “All telephone calls will be recorded except for attorney calls”

The proposed system brands and identifies each call with the facility name and inmate placing the call to the called party along with the announcement that the call is “subject to monitoring and recording” in both English and Spanish as standard languages. Additional languages are available upon request at no cost. If needed, this announcement can be customized based on the needs of each Facility.

o Be available for an outside person(s) to purchase additional minutes for telephone calls for an individual inmate.

NCIC offers a user-friendly website allowing friends and family members to deposit funds onto an inmate’s account or establish a Secure Collect account which allows the inmates to only call certain numbers designated by the friend / family member.

o Have the capability to be deactivated, by Facility or Vendor staff, quickly and selectively, at an individual facility, partial facility (single cell) or on a global basis and to restrict all access. The system shall be capable of deactivating the PIN feature options. Regardless of this deactivation, the system shall restrict inmate calls to prepaid collect and normal collect calls. At no time shall the inmate telephones be unrestricted due to the deactivation of the PIN feature.

PIN codes can be turned on/off for the entire facility, a group of phones or a specific phone, based on the needs of the Facility. For example: PIN numbers can be turned on in general population but turned off in booking and juvenile. Authorized users can easily deactivate PIN numbers via the system application. Additionally, through the mechanics of the JMS interface, the proposed ITS allows for “locking down” inmate PINs by specific housing area.

o Include all equipment, installation, infrastructure and network, training, operation, and ongoing repairs and maintenance of the entire system and its components, which, at a minimum, shall meet the Facility’s requirements

The installation, maintenance, operation, and training of all proposed systems will be in accordance with the Facility’s requirements.

9 | P a g e o Include, but not be limited to, system infrastructure, network, database, servers, new call processors, digital and analog communications circuits, telecommunications capabilities, monitoring, and other required system functionality

NCIC will provide all equipment and system infrastructure listed above for each facility.

o Allow for the Facility to program times when the system will be operational, for example, available or unavailable for inmate calls

Authorized System Administrators can set a maximum number of calling minutes per day or month and provide dial tone at certain times of the day or week. The proposed system is capable of customizing the available calling hours by day, by individual inmate, by destination number, by specific inmate phone, by specific housing area, or system wide.

o Provide equipment that support the Facility’s call monitoring/security needs, including terminals, and digital recording equipment as determined necessary

The systems permits full monitoring and recording of all calls, video sessions, and messages made from any inmate station within the Facility, unless there are restrictions that prohibit the recording and monitoring of certain calls, such as attorney-client restrictions. Once calls have been recorded, they are stored in geographically separate, redundant backup locations to ensure 100% reliability.

o Be capable of secure and real-time monitoring of telephone calls meeting the Facility’s system security requirements and detention standards for providing access inmate communications

Our Live Monitoring feature allows authorized users to monitor all recorded phone calls and video visits. Multiple users can simultaneously and covertly monitor all calls and video visits, without affecting the ability of the system to record calls and video visits, or the quality of the call audio/video visits video & audio for the sessions participants (inmate and called party/visitor). Live Monitoring on the platforms allow for all recorded calls and video visits to be monitored and activity to be viewed in real-time. The Live Monitoring feature allows the authorized user to sort monitoring/call history by a large variety of search criteria.

o Contain security features, which prevent unauthorized individuals from accessing any information held by the Vendor

The proposed system includes a wide range of functionality that is only available to facility staff based on user type/access level. The various available levels of user access permissions are designed to only allow the level of access which corresponds to each user’s specific amount of responsibility, and daily job functions.

o Provide the capability to flag any individual telephone number in the inmate’s “Approved Number List” as “Do Not Record”

Authorized users are able to flag any individual telephone number or visitor in the inmate’s call list and set it as “Do Not Record”. Call /video recording is turned off for privileged numbers (attorney numbers, etc.) and the system does not record or store any recording of the conversation. Monitoring of privileged conversations is completely blocked.

10 | P a g e o Have the ability to block inmate calls to an individual telephone number to comply with applicable court order(s).

An inmate allowed call list works in conjunction with the blocked call list; if a phone number has been set to “block all” no inmate at the facility will be able to dial the phone number under no circumstances. Likewise, a phone number can be blocked for a specific inmate but allowed for others, or from certain designated phones, hours of the day, etc.

o Comply with the Prison Rape Elimination Act (PREA) for third party reporting requirements by providing a telephone option for inmate to report

The proposed system can be configured to allow access to specified dialed numbers such as speed dials to specific numbers and designated voicemails for services such as PREA, Crime Tips, grievances, Public Defender, sexual assault/harassment, medical requests, etc. Such calls can be routed to a secure voicemail which is internal to the system, or to approved, designated external numbers. All such numbers will be configured at no cost. NCIC also offers a robust and safe PREA reporting / alert function on our Kiosks and Tablets, to supplement the phone-based PREA submissions.

A Kiosk system that will handle inmate requests and an on-line feature to families to deposit funding into an inmates account for telephone use and visitation. The Vendor shall provide all equipment, installation, and software. The Vendor will provide all maintenance and upgrades to the equipment at no charge to the facility. The inmate Kiosk system shall have features for inmates to make requests such as medical, attorney, courts, facility requests, commissary, etc. The Vendor shall own all systems and equipment (Monitoring/Recording Terminals, Inmate Kiosk Stations or monitors, portable Kiosk system for segregated inmates, etc.) In addition, the Vendor shall conduct all maintenance, repairs, upgrades and replacement to systems and equipment at no cost to the Facility.

The service will provide a system that manages inmate funds such as telephone and commissary. The Vendor will be responsible for the internet access needed to operate the system. The Vendor will provide training and technical assistance for the Kiosk program.

NCIC’s multi-functional lobby & booking kiosks can be provided at no cost to the Facility, in order to streamline the process for deposing funds and collecting cash from friends and family members and from incoming inmates. The secure, robust kiosk allows friends and family members to deposit money into inmate phone or commissary accounts in real-time, allowing the inmate to spend the money on phone time or other services.

Additionally, NCIC’s industry-leading, correctional-grade inmate kiosks that are offered are suitable for a correctional environment and assembled with longevity in mind. As with all other aspects of NCIC’s technologies and service, our correctional kiosks are provided and maintained at no cost to the Government. NCIC’s InTouch Suite, which can be offered through inmate kiosks or tablets, provides a variety of technology features such as both on and off-site video visitation, inmate messaging, unlimited customizable inmate requests (grievances, PREA, medical, dental, general requests, ICE requests, religious, maintenance, etc.), along with links to various services, such as educational content, rehabilitative programs, commissary, Immigration Information Websites, Consular websites, Veteran Services, approved videos, inmate information, and access to inmate documents / handbooks.

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The proposed kiosk has been designed specifically for use in a correctional environment, sturdy, robust, with no exterior removable components. The top surface of the kiosk is angled in order to prevent inmates from placing drinks and other items on top of the units, which are moisture resistant.

Neither NCIC nor our Facility customers have encountered any limitations of the proposed kiosk.

Shown below are the typical specifications pertaining to the equipment:

The Vendor shall own all systems and equipment (Monitoring/Recording Terminals, Inmate Telephone Stations, Telephone Stations, portable telephone system for segregated inmates, etc.) and shall conduct all maintenance, repairs, upgrades and replacement to systems and equipment at no cost to the Facility. The Vendor shall provide equipment to support service delivery as specified herein at all designated facilities that are fully functional in regards to all labor, materials, service hardware and/or software. The Vendor shall further warrant that any equipment installed for the Facility shall be free of defects, irregularities, code violations and shall operate as designed and proposed or negotiated. Should the equipment not operate as designed and proposed or negotiated, or violate any local, state or federal code, rule or ordinance, the Vendor shall correct the defect or irregularity or bring the service to within code, rule or ordinance at no cost to the Facility including payment for any fines or penalties associated therewith. Time is of the essence in

12 | P a g e completing emergency and other service repairs or replacements. The Vendor is required to meet all response times as required by the facility to return the system to normal operating status.

NCIC’s proposed system provides a secure operational system for all proposed inmate communications.

As the only major independent, employee-owned inmate communications provider, NCIC operates without fanfare, instead focusing on providing affordable, reliable, secure inmate communications, excellent customer service and a combination of advanced technologies found nowhere else in our industry.

Our experience and knowledge in this industry affords us the ability to provide the type of service expected as a valued customer of NCIC Inmate Communications. We are committed to providing excellence to our customers every day with technological solutions coupled with integrity, trust, and innovation. NCIC believes and understands that communication, solid technology, stable pricing, and overall ease of operation of this system are the key components to success.

NCIC offers new, professional grade and dependable inmate communications products, equipment and hardware equipment with a full lifetime warranty covering the full duration of the proposed Agreement, including any extensions/renewals. At no time will the Government be responsible for any costs associated with the installation or ongoing maintenance of the equipment and hardware being proposed. All equipment and hardware being proposed is fully tested with a proven track record of performance of at least several years’ operation.

NCIC warranties all equipment and technologies installed, for the duration of the Agreement. Our team will work collaboratively with each facility to customize the response times for each facility dependent on the nature of each issue. NCIC proposes a monthly Preventative Maintenance (“PM”) visit (based on approval/schedule of each facility) which is geared towards ensuring that all equipment is functional and operating at full capacity.

Support services:

The Vendor shall be responsible for:

Installation of new telephone instruments (equipment) at all included facilities including the required number of instruments and any required station cabling as determined necessary. The Vendor shall install new station cabling at no cost to the Facility. The Vendor shall comply with all applicable electrical codes. The Vendor shall comply with the Facility’s security guidelines on institutional and facility security policies, so installation does not interfere with facility operations. The Vendor shall provide all coordination required with local bandwidth and internet and other carriers during installation and for the duration of the Contract. The Vendor shall provide and install required surge protection for the inmate telephone system and its components.

NCIC will provide the required inmate telephones, video visitation kiosks, and associated infrastructure necessary to provide each facility with a fully functional inmate communications system. The proposed system will include all necessary labor, equipment, materials, software, installation, configuration (hardware, software, bandwidth, and networking), documentation, testing, and training services. All hardware/software shall be fully compliant with all state and federal regulations. NCIC will provide additional and replacement equipment at no cost.

NCIC’s experienced installation technicians test all inmate communications equipment both independently, but also in conjunction with the appropriate Facility personnel, to ensure the equipment is performing at maximum capacity (meeting or exceeding the industry standard). All equipment shall be connected to a network-enabled Uninterruptible Power Supply (UPS) backup in order to prevent downtime during power failures or conversations from power to generator. The UPS units allow for remote power management by our Network Operations Center (NOC) for up to four

(4) hours.

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Creation of a centralized database which shall contain all data elements necessary for provision of monitoring services, reporting, and historical call transaction information

NCIC’s systems are fully centralized web-based platforms written using the newest technology in web tools. The systems are compatible with any Windows-based computer and various web browsers including Internet Explorer, Chrome (recommended), Safari and Firefox. All functions of the systems are accessible 24/7/365 via any internet-enabled computer, tablet or smart-phone allowing authorized users access throughout the platform based on their level of access authorization. The system provides multiple tiered security access levels based on the Government’s needs.

Secure access to the system and the database shall be maintained by the Vendor

Authorized personnel will have a secure user login and password allowing remote access to the system based on security level. Administrators can perform all functions of the system, including live monitoring, listening to recorded calls, blocking/unblocking numbers, terminating calls, PIN administration, call history viewing, or any other function needed in real-time. All page views and modifications to the database are recorded to provide an audit trail in our User Logging report. With these checks in place, any views or changes are logged with the user's login information, timestamp and location allowing the change to be tracked back to the user – in case any actions taken need to be reversed.

Vendor personnel may include System Administrator, Field Repair/Site Technicians and Service Representatives to perform oversight, operational assistance and maintenance and repair to the system and equipment

Upon award, NCIC will provide the Government with a listing of NCIC personnel who will be assigned as the primary points of contact which include System Administrators, Field Repair/Site Technicians, Service Representatives, and even the President of the company. All contacts will have a phone number and email address for Facilities to contact if needed.

Continuous maintenance, repair, and/or replacement and/or upgrades of all equipment and systems as determined necessary to ensure service delivery

Under the typical deployment of the proposed system, all on-site equipment is monitored 24x7x365 using our self-diagnosing and reporting Orion Network Performance Monitoring system. The routers contain self-diagnostics software capable of automatically rebooting the units if required.

The Orion NPM software provides automated alerts to the Network Operations Center whenever connectivity is lost.

Additionally, NCIC understands that vendor relationships in the correctional industry are defined by the quality and reliability of ongoing facility support. NCIC is proposing around-the-clock facility and customer support, regular Preventative maintenance (PM) visits, and an escalation path for any unresolved issues that includes all key NCIC personnel. NCIC utilizes only our highly trained technicians and staff. NCIC staff and personnel are educated, trained and certified in areas of expertise consisting of Telecommunications Management, Network Engineering, Computer Information Systems, System Analysts, as well as experience in Regulatory Compliance and Programming Specialists.

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Training and instructional materials required for use of the telephone services as applicable to inmates, families, and/or facility staff

Initial on-site training is typically provided during the implementation and included as part of the overall project plan. NCIC will work with the appropriate Facility personnel to identify any employee or personnel requiring additional training or a review. Including all staff (e.g., Administrator, Operation, Reporting, Investigative). A hands-on demonstration and training are provided to all necessary individuals to ensure proper acquaintance or re-acquaintance with the new system.

Training will be provided over multiple days and shifts to ensure:

All staff can attend;

Trainings are provided for the staff’s area of focus (e.g., administration, investigation);

Smaller class sizes; and To accommodate the staffs’ schedules.

NCIC will provide on-going training to include, but not limited to training:

New and existing Staff on new features or upgrades Investigative staff on new features or upgrades

On-demand training will be available via phone/web-based access, or on-site, if preferred.