ATT016_ReferenceGuide_CMUM.pdf

The document appears to be a Reference Guide (ATT016_ReferenceGuide_CMUM.pdf) related to the World Trade Center Health Program (WTCHP) National Program Administrator (NPA) solicitation. The solicitation, issued by the Department of Health and Human Services Centers for Disease Control and Prevention, seeks a contractor to provide comprehensive care coordination services for Responders and Survivors located outside the New York Metropolitan Area.

The primary services required include establishing a nationwide network of healthcare providers, operating a comprehensive member support center with a call center, managing member appointment scheduling, providing medical benefit management and counseling, executing case management, and conducting utilization management. The acquisition is a commercial services contract under full and open competition, with a single contract to be awarded. Key response dates are January 5, 2026, for questions (10:00 am EST) and January 30, 2026, for proposal submission (10:00 am EST). The contract is being procured under solicitation number 75D30126R73374, transitioning from the current Program service model to a new model involving a Third Party Administrator (TPA) and National Program Administrator (NPA).