Att.J-3_Appendix A, Contract Support Tasks and Subtasks.doc

Appendix A

Support Tasks and Subtasks Descriptions

APPENDIX A

Contract Support Task and Subtask Descriptions

Information regarding the Statement of Work for use in connection with the Instructional Support Services solicitation for

FAA ACADEMY TECHNICAL OPERATIONS TRAINING DIVISION (AMA-400)

Date: January 2023 Prepared by Technical Operations Training Division Contract Team

CHANGE HISTORY

Change No.

Description of Change

TABLE OF CONTENTS

iCHANGE HISTORY iiTABLE OF CONTENTS

1Task 1 Contract Management and Administration

11.1 Scope of Task

11.2 Task Requirements

11.2.1

Program Manager

21.2.2

First-Line Supervisor

21.2.3

Administrative Assistant

31.3 Qualification Requirements

31.3.1

Program Manager

31.3.2

First-Line Supervisor

41.3.3

Administrative Assistant

41.4 Time of Work

41.5 Evening Shift Work

41.6 Alternate Work Schedule (AWS)/Telework

41.7 Travel

51.8 Level of Effort

6Task 2. Instructional Training Delivery (Full-Time and Part-Time)

62.1

62.2

72.3

72.4

72.5 Evening Shift

72.6 Alternate Work Schedule (AWS)/ Telework

82.7

82.8

9Task 3. Development and Revision

93.1

93.2

93.2.1

Subtask - Subject Matter Expert (SME)

93.2.2

Subtask - Graphic Design

103.2.3

Subtask - Technical Writer

103.2.4

Subtask - Web Design /eLearning

113.2.5

Subtask - Instructional System Design (ISD) Specialist

123.3

123.3.1

Subtask - Subject Matter Expert

123.3.2

Subtask - Graphic Artist

133.3.3

Subtask - Technical Writer

133.3.4

Subtask - Web Designer/eLearning Development

143.3.5

Subtask - Instructional System Design (ISD) Specialist

153.4

153.5

153.6

153.7

153.8

16Task 4. NAS Simulator/Remote Course Administrator

164.1

164.2

164.3

174.4

174.5

174.6

174.7

174.8

Task 1 Contract Management and Administration

1.1 Scope of Task

The contractor will provide a Program Manager to oversee and manage all contract personnel directly supporting this contract. Requirements for the First Line Supervisor(s) and Administrative Assistant Support will be subject to negotiation. The contractor will also provide First-Line Supervisor positions and an Administrative Assistant support position needed for the contract administration. Program Management, First-Line Supervisor, and Administrative Assistant support positions are proposed as direct costs to this contract.

1.2 Task Requirements

1.2.1 Program Manager

The Program Manager is responsible for providing administration of the Technical Operations Training Division Instructional Support Service Contract through oversight and management for all complex technical services directly affecting the AMA-400 Instructional contract. The contractor’s on-site Program Manager must have full authority to manage the day-to-day contractor operations and the authority to represent the contractor in dealings with the Contracting Officer (CO) or Contracting Officer’s Representative (COR). Any limitations to this authority must be clearly indicated in the contractor’s proposal. The Program Manager will be fully dedicated to this contract and will not be utilized by the contractor in support of other activities without the express approval of the CO.

The Program Manager will:

a) Serve with the ability to conduct overall responsibility for day-to-day organizational planning, direction, and timely execution to meet the requirements outlined in this contract.

b) Enforce and provide oversight of the contract Quality Control plan, applicable to all deliverable products outlined in Schedule B of the contract.

c) Provide oversight of contract personnel and ensure tasks assigned to contract personnel are completed in accordance with the terms of the contract and meet long-range training plans.

d) Provide direction to the First-Line Supervisor(s), ensuring that all necessary functions are performed effectively and efficiently in managing the personnel under their supervision.

e) Communicate about accountability and performance expectations of assigned personnel with the company and the Governmental counterparts.

f) Demonstrate and provide leadership regarding employee relations through effective communications, coaching, training, and development.

g) Demonstrate and provide leadership in problem resolution to facilitate faster and improved working relationships.

h) Ensure compliance with contract requirements and standards regarding cost control, waste reduction, quality, safety, and complete, on-time delivery of contract deliverables. Ensure on-site compliance also with state and federal regulations.

i) Provide time accounting of contractor personnel.

j) Provide the required administrative support for the execution of this contract requirement.

k) Coordinate with FAA operational training delivery and development requirements to provide the necessary program status and obtain customer feedback.

l) Perform performance reviews for directly supervised employees.

m) Recommend and/or implement new processes to improve quality or on-time delivery of contract deliverables.

n) Recommend and lead efforts to improve existing processes to improve quality or on-time delivery.

1.2.2 First-Line Supervisor

Under the direction of the Program Manager, the First-Line Supervisor performs all necessary functions to manage the personnel effectively and efficiently under their supervision, as well as convey accountability and performance expectations for assigned personnel. Supervisory support entails the day-to-day supervision of contractor personnel at a minimum of 25 employees to 1 supervisor. This rate may be subject to adjustment by the FAA.

The First-Line Supervisor will:

a) Communicate about areas of accountability and performance expectations of assigned personnel.

b) Oversee daily activities to maximize scheduling and real-time utilization of resources.

c) Analyze contract requirements and recommend employee work assignments based on employees’ skills.

d) Interface with FAA to ensure coordination of schedules and schedule adherence.

e) Provide input on local conditions, identify needs, and receive direction on real-time staffing increases or decreases.

f) Identify potential problems, troubleshoot and/or escalate issues to contract management if required, and participate in analyzing problems providing input for future process improvements.

g) Develop and implement contingency and/or recovery plans for off-schedule and unanticipated requirements.

h) Review ongoing performance results to meet targets, taking corrective actions as necessary.

i) Participate in the daily, weekly, monthly, and annual planning processes.

j) Keep immediate contract management promptly and fully informed of all problems and matters of significance, taking prompt, corrective action or suggesting alternative actions where necessary.

k) Determine performance standards as a basis for the progress review of assigned personnel.

l) Ensure proper training of assigned personnel; develop individuals for future contract task requirements.

m) Ensure quality control and quality assurance of effort and training delivery by monitoring assigned personnel and soliciting customer feedback.

n) Provide program status updates.

o) Provide effective feedback and/or remedial guidance to assigned personnel.

p) Monitor assigned personnel’s time and attendance.

q) Perform all duties and responsibilities in a timely and effective manner in accordance with established contractor policies to achieve the overall objectives of this position.

1.2.3 Administrative Assistant

Under the direction of the contract Program Manager, the Administrative Assistant performs all necessary functions to effectively and efficiently conduct administrative support duties required in the direct support of this contract.

The Administrative Assistant will:

a) Demonstrate working knowledge of office procedures, operations, and practices.

b) Perform related administrative duties such as answering the telephone, referring callers, furnishing information, filing documents, operating a copying machine, and distributing or preparing documents to be mailed.

c) Produce professional, well-written reports, correspondence, and other forms of written communication

d) Arrange for meetings; anticipate the need for information and prepares material as requested.

e) Follow up on projects resulting from meetings to ensure that internal office tasks and schedules are met.

f) Make travel arrangements as needed.

g) Assist with budget, personnel, and payroll functions.

h) Assist in devising office procedures and practices to be followed.

i) Maintain needed office supplies, equipment, publications, and forms. Communicate deficiencies to the contract Program Manager.

1.3 Qualification Requirements

1.3.1 Program Manager

Education

a) Required: High School Diploma or G.E.D.

b) Recommended: A Bachelor of Arts (BA) or Bachelor of Science (BS)

c) Preferred: Project Management Professional (PMP) Certification or equivalent.

Experience

At least five (5) years of experience managing and administrating scope and complexity efforts comparable to that anticipated under this contract. Such experience may have been gained in administrative, professional, technical, or other responsible work in any combination within Government or Private Industry.

Specialized Skills Requires the ability to:

a) Lead change and achieve results

b) Lead people and build relationships

c) Meet organizational goals

d) Formulate and execute the budget

e) Analyze problems to identify significant factors, gather data, and develop solutions

f) Plan and organize work

g) Communicate effectively orally and in writing Qualification Exceptions Each request for an exception will be considered on an individual basis. Exceptions to qualifications will be considered for candidates who possess exceptional credentials, previous experience as an FAA supervisor, manager, or program manager, or those possessing closely related experiences who do not meet the minimum criteria will be considered for this position, provided that a written request for waiver of qualifications is submitted to the FAA and approved in advance of the candidate’s selection.

1.3.2 First-Line Supervisor

Education

a) Required: High school Diploma or G.E.D

b) Recommended: A Bachelor of Arts (BA) or Bachelor of Science (BS)

Experience

At least three (3) years of supervisory experience.

Qualification Exceptions

Each request for an exception will be considered on an individual basis. Exceptions to qualifications will be considered for candidates possessing exceptional credentials, previous experience as an FAA supervisor, manager, or program manager, or those possessing closely related experiences who do not meet the minimum criteria will be considered for this position, provided that a written request for waiver of qualifications is submitted to the FAA and approved in advance of the candidate’s selection.

1.3.3 Administrative Assistant

Education Required: High school Diploma or G.E.D

Experience

a) One (1) year experience, within the last three (3) years, in office administration

b) Experience using word processor software and electronic mail applications

c) Skill in oral and written communication.

Specialized Skills Typing skill of at least 50 words per minute at 90%+ accuracy.

1.4 Time of Work

Support for this task will be required during normal office hours, generally accepted as between the hours of 7:00 a.m. and 3:30 p.m., with a half-hour lunch.

1.5 Alternate Work Schedule (AWS)/Telework

The FAA does not establish any requirement for the contractor to utilize any AWS under this task. If such utilization is proposed, the contractor will be expected to demonstrate the benefit to be realized by the FAA and how potential risks associated with such utilization are to be minimized. Further, the FAA requires that the contractor’s proposed use of AWS will ensure that task requirements will take precedence over work schedule preferences. Telework may be authorized under this contract at the discretion of the FAA.

1.6 Travel

Support under this contract may require contract personnel to travel as part of their normal assigned duties. Any necessary travel will be restricted within the confines of the territories and possessions of the United States. Reimbursement of travel expenses will be in accordance with AMS Clause 3.3.2-2, Reimbursement for Travel and Subsistence.

1.7 Level of Effort

FAA requirements in this task, namely the Program Manager, First-Line Supervisor(s), and Administrative Assistant Support, are expected to remain constant throughout the life of this contract. Whatever positions requested by the contractor, and approved through negotiations with the FAA, will be fully dedicated to this contract and will not be utilized by the contractor in support of other activities without the express approval of the CO. All these positions will nevertheless be subject to additional negotiation in the event changes arise in the projected workload of the other tasks under this contract.

Task 2. Instructional Training Delivery (Full-Time and Part-Time)

2.1 Scope of Task

The requirement centers primarily on the instructional delivery of FAA Academy Technical Operations Training Division (AMA-400) technical training. This includes theoretical and practical training in one or more subjects on assigned National Airspace System (NAS) equipment and systems for field technical experts installing and maintaining such equipment and systems.

The contractor will provide instructors to deliver, develop, and revise technical training in one or more of the following technical areas: Environmental Systems; Radar; Automation; Navigational Aids; Communications, Weather, and Information Systems. The curriculum will revolve around training technicians and engineers on specific maintenance and repair techniques to obtain equipment certification or be responsible for working on these systems.

The curriculum generally consists of lectures followed by laboratory exercises to allow for monitoring the student’s ability to demonstrate proficiency.

2.2 Task Requirements

Under the direction of the contract Program Manager, Full-Time and Part-Time Instructors are required to provide the instructional delivery of technical training for those courses managed by the FAA Academy Technical Operations Training Division (AMA-400). This includes theoretical and practical training in one or more subjects on assigned NAS equipment and systems for field technical experts installing, maintaining, repairing, and certifying such equipment and systems. All technical instruction is done in accordance with FAA training standards, policies, and guidelines such as, but not limited to, the latest versions of FAA Order 3000.57, Air Traffic Organization Technical Operations Training and Personnel Certification Programs.

The contract instructor must deliver instructional courses in accordance with FAA training procedures, guidelines, and methodologies. Instructors must follow prepared lesson plans and ensure stated course objectives are presented. Instructors will utilize such teaching methods as lectures, lab demonstrations, remedial discussions, and coaching. The instructor will use only FAA-provided and authorized teaching aids such as, but not limited to, lesson plans, student guides, lab guides, handouts, wall charts, prepared notes, and the use of actual lab equipment. Instructors must also learn and become proficient in all safety-related procedures and guidelines for the equipment they will be training. This training will be provided, as required, by the FAA Course Coordinator or their designate.

Contract instructors may also be required to collaborate with FAA subject matter experts (SMEs) to revise and maintain course materials.

The instructor will:

a) Conduct student orientation on the first day of class as indicated on the Student Orientation Briefing slides or other provided media.

b) Take initial roll call, indicating any changes and notifying the appropriate FAA office regarding any No Shows.

c) Maintain a class roster.

d) Submit final grades to the appropriate FAA office.

e) Identify the need for additional classroom resources and communicate these needs to the appropriate FAA office.

f) Propose recommendations for improvements to the appropriate FAA office based on class outcomes.

g) Present any class-related issues or concerns (i.e., discipline, proficiency, etc.) to the appropriate FAA office.

2.3 Qualification Requirements

Education – Must meet at least one of the following:

a) Engineering or Technology degree from an accredited College or University or vocational certificate

b) Government, Private Sector, or military-specific training on the same or similar NAS system(s).

Experience – Must have at least four (4) years in any combination of the following:

a) Technical (hands-on): Government or Private Industry Electrical Engineering, Electronics Technology, Electro-Mechanics Technology, Information Systems.

b) Instructional: Government or Private Industry Electronics Technology or Mechanical Electronics Technology.

Preferred Specialized FAA System Experience – Two (2) years of working or instructing experience in at least one (1) of the following designated FAA specialty areas:

a) Radar

b) Navigation

c) Communication

d) Power/Environmental

e) Weather

f) Information/Automation Systems Qualification Exceptions Each request for an exception will be considered on an individual basis. Exceptions to qualifications will be considered for candidates who possess exceptional credentials, previous experience as an FAA supervisor, manager, or program manager, or those possessing closely related experiences who do not meet the minimum criteria will be considered for this position, provided that a written request for waiver of qualifications is submitted to the FAA and approved in advance of the candidate’s selection.

2.4 Time of Work

Support for this task will be required during normal office hours, generally accepted as between the hours of 7:00 a.m. and 3:30 p.m., with a half-hour lunch.

2.5 Alternate Work Schedule (AWS)/ Telework

The FAA does not establish any requirement for the contractor to utilize any AWS under this task. If such utilization is proposed, the contractor will be expected to demonstrate the benefit to be realized by the FAA and how potential risks associated with such utilization are to be minimized. Further, the FAA requires that the contractor’s proposed use of AWS will ensure that task requirements will take precedence over work schedule preferences. Telework may be authorized under this contract at the discretion of the FAA.

2.6 Travel

Support under this contract rarely requires contract personnel to travel as part of their normal assigned duties. Any necessary travel will be restricted within the confines of the territories and possessions of the United States. Reimbursement of travel expenses will be in accordance with AMS clause 3.3.2-2, Reimbursement for Travel and Subsistence.

2.7 Level of Effort

Full-Time Instructors FAA requirements are expected to remain constant throughout the life of this contract. The FAA reserves the right to increase or decrease the minimum number of FTCs required at the beginning of each option year listed in Schedule B. The COR will provide a project work description outlining assigned technical work area(s), tasks, requirements, and timelines for the FTC.

Part-Time Instructors Support requirements for this task are variable and will be communicated when the need is identified through work orders outlining specific instructional delivery tasks.

Task 3. Development and Revision

3.1 Scope of Task

At the FAA’s option, the contractor will provide personnel capable of developing new and revising completed course materials and supporting media for a myriad of course modalities, including, but not limited to, resident, virtual, blended, field-conducted, and self-paced training programs. This tasking involves developing and revising instructional lessons and other related instructional material required for the FAA's training program. The specific project requirements will dictate what development and revision subtasks are exercised. Collaboration with subject matter experts (SME) and other project team members will also be incorporated for such development, revision, and production.

All development, revision, and production must be done in accordance with the Technical Operations Training Division Instructional Support Service Contract Statement of Work and FAA training standards, policies, and guidelines such as, but not limited to, the latest versions of FAA Standard 028C, Contract Training Programs, FAA Order 3000.57, Air Traffic Organization Technical Operations Training and Personnel Certification Programs, and JO3000.22, Air Traffic Organization Technical Training Management.

3.2 Task Requirements

3.2.1 Subtask - Subject Matter Expert (SME)

Under the direction of the contract Program Manager, development and revision are to be performed on technical training courses. In addition, contract personnel will provide content input and review for computer-based instruction (CBI), eLearning, video-based, and other training course development and revision efforts.

Subject Matter Expert will:

a) Serve as SME, researching and providing technical expertise for course development or revision project(s).

b) Develop or revise training materials such as wall charts, prepared notes, webcast scripts, training handbooks, lesson plans, exams, and other course documentation to ensure the technical accuracy of the training content.

c) Ensure all safety-related procedures and guidelines are included in developing and revising assigned equipment courseware.

d) Deliver instructional materials in accordance with training requirements and delivery milestones.

e) Write, proofread, and edit training documentation and materials for objectivity, writing style, manner of presentation, and format.

f) Demonstrate experience in Microsoft Office© (specifically Word, Excel, and PowerPoint) and other software applications to develop text-based documentation and perform minor modifications to existing documentation.

3.2.2 Subtask - Graphic Design

Under the direction of the contract Program Manager, the Graphic Artist is responsible for the development and production of technical designs and illustrations for educational or informational purposes in support of new and revised FAA training courses.

The Graphic Artist will:

a) Develop graphics to support various media used within the technical training curriculum

b) Ensure technical ideas and information are communicated accurately and clearly.

c) To fulfill training requirements, Create designs and graphics from rudimentary sketches, photographs, and/or general descriptions.

d) Collaborate with writers, editors, SMEs, and other production staff to produce a finished product.

e) Demonstrate experience in Microsoft Office© (specifically Word, Excel, and PowerPoint) and other software applications.

f) Execute the full range of graphic production processes from initial concept to finalized graphic development for incorporation into training materials and documents.

g) Maintain a graphics library of completed designs.

h) Maintain records and files of all work, tracking all version changes.

i) Transfer, merge, and adjust designs, graphics, and layouts as identified.

j) Incorporate photographs, drawings, sketches, diagrams, charts, and schematics in training materials, as required.

k) Develop or revises technical schematics and diagrams, based on provided examples, to be used as wall posters, training handouts, and/or inclusion in training documentation.

3.2.3 Subtask - Technical Writer

Under the direction of the contract Program Manager, the Technical Writer handles the development and production of technical training and instructional materials for new and revised FAA courses, training aids, and prototype training materials to ensure course design meets training objectives. This requires assistance in the development and editing of, but not limited to, instructional lessons, scripts, storyboards, lesson plans, course books, instructor guides, transparencies, posters, charts, slides, training publications, course control documentation, and other instructional supporting materials. Duties involve extensive use of macros and embedded graphics. Technical Writer personnel will be required to develop, proofread, and edit training materials, reports, manuals, briefs, proposals, instruction books, catalogs, and related publications to support this task.

Technical Writer will:

a) Write, proofread, and edit technical training content in all delivery media for objectivity, consistency, writing style, manner of presentation, and format.

b) Incorporate graphics, photographs, drawings, sketches, diagrams, and charts for illustration purposes for use in technical training, instructional, and reference materials.

c) Generate technical training, instructional, and reference materials for publication.

d) Maintain records and files of all work, tracking all version changes.

e) Read manuals, reports, and other material to become familiar with evolving technologies, methods, agency policies, and tools to integrate new initiatives.

f) Demonstrate experience in Microsoft Office© (specifically Word, Excel, and PowerPoint) and other software applications.

3.2.4 Subtask - Web Design /eLearning

Under the direction of the contract Program Manager, the web/eLearning developer is responsible for the design, development, troubleshooting, debugging, updating, and maintenance of website software code that supports AMA-400. Web Designer will be able to integrate data contained in, but not limited to, databases, spreadsheets, or other data sources, into the web design to minimize the effort to maintain the page information. All web designs will adhere to FAA branding requirements. Data on the website will be maintained for accuracy, timeliness, and compliance in accordance with FAA training standards, policies, and guidelines.

This subtask also requires the programming of instructional lessons and other related instructional material developed for the FAA's eLearning training program.

Web Design eLearning Personnel will:

a) Program training content for use within the FAA’s Computer Management Instruction (CMI) and/or Electronic Learning Management System (eLMS) using eLearning/web course development applications used by the FAA.

b) Edit material for functionality and operational integrity to ensure error-free operation.

c) Plan, analyze, and design simple to complex e-learning materials using course development applications and related tools.

d) Develop, revise, and maintain current and future distance-learning training products, courses, and materials.

e) Work with and in the development of simple computer graphics, conceptualizing computer graphics, animations, layout, and placement of graphics and animation in courseware.

f) Incorporate graphics into electronic training material, utilizing desktop publishing concepts and methods.

g) Coordinate and consult with FAA, using extreme care not to alter the meaning or intent of the material.

h) Design, develop, troubleshoot, debug, and implement website software code such as, but not limited to, T-SQL©, P-SQL©, ADO©, HTML, DHTML, CSS, DOMs, CGI©, ASP©, Cold Fusion©, JavaScript©, JScript©, VBScript©, and Java©.

i) Support Information Technology (IT) projects, conforming to FAA branding requirements.

j) Work with graphic designers and other project team members to develop site concepts, interface designs, and website architecture.

k) Be responsible for interface implementation.

l) Use robust navigation and site design instincts.

m) Demonstrate knowledge of web development methodology, including Configuration Management (CM) and testing.

n) Develop courseware to be administered through web delivery.

o) Demonstrate experience in Microsoft Office© (specifically Word, Excel, and PowerPoint) and other software applications.

3.2.5 Subtask - Instructional System Design (ISD) Specialist

Under the direction of the contract Program Manager, the ISD Specialist performs all necessary functions to develop and produce technical training and instructional materials for new and revised FAA courses, training aids, and prototype training materials to ensure course design meets training objectives effectively and efficiently.

This subtask requires instructional development, revision, research of course materials and support media, and oversight of the course development and revision process to ensure FAA training methodologies and outcomes are achieved. These individuals are responsible for designing instructional materials, utilizing conventional and/or computerized delivery systems as required, and coordinating all instructional material development/revision phases to support the FAA's training program.

The ISD Specialist will:

a) Design, develop, validate, and evaluate training for, but not limited to, resident, correspondence study, computer-based instruction, video-based, and distance learning courses and support media.

b) Ensure major principles, theories, and research findings in human learning and cognitive psychology are applied.

c) Use current trends, practices, and theories in adult education and training.

d) Utilize a systematic approach to designing, developing, and evaluating training materials/courses, applying principles, methodologies, and models of instructional systems design.

e) Demonstrate experience in Microsoft Office© (specifically Word, Excel, and PowerPoint) and other software applications.

f) Write, proofread, and edit technical training content in all delivery media for objectivity, consistency, writing style, manner of presentation, and format.

3.3 Qualification Requirements

3.3.1 Subtask - Subject Matter Expert

Education – Must meet at least one of the following:

a) Engineering or Technology degree from an accredited College or University or vocational certificate

b) Government, Private Sector, or military-specific training on identical or similar NAS system(s).

Experience – Must have at least four (4) years in any combination of the following:

a) Technical (hands-on): Government or Private Industry Electrical Engineering, Electronics Technology, Electro-Mechanics Technology, Information Systems.

b) Instructional: Government or Private Industry Electronics Technology or Mechanical Electronics Technology.

Preferred Specialized FAA System Experience – Two (2) years of working or instructing experience in at least one (1) of the following designated FAA specialty areas:

a) Radar

b) Navigation

c) Communication

d) Environmental

e) Weather

f) Information/Automation Systems

g) Power Qualification Exceptions Each request for an exception will be considered on an individual basis. Exceptions to qualifications will be considered for candidates who possess exceptional credentials, previous experience as an FAA supervisor, manager, or program manager, or those possessing closely related experiences who do not meet the minimum criteria will be considered for this position, provided that a written request for waiver of qualifications is submitted to the FAA and approved in advance of the candidate’s selection.

3.3.2 Subtask - Graphic Artist

Education

Required: High school Diploma or G.E.D

Specialized Training

Documented formal training in graphic illustration.

Experience

Within the last five (5) years, at least three (3) years of practical, recognizable experience in:

a) Graphic design (electronic and print)

b) Technical illustration

c) Photographic enhancement

d) Integration of photographs, graphics, or illustrations for publishing and printing

e) Preparation of camera-ready photographs, graphics, or illustrations for reproduction in various technical training, instructional, and reference materials

Specialized Experience Will have experience using software tools including, but not limited to:

a) Adobe© Suite of Products (i.e., Illustrator©, Photoshop©, and Adobe©)

b) Corel© Suite of Products (i.e., Draw©)

c) Visio©

d) Microsoft© Office Suite programs.

Qualification Exceptions Each request for an exception will be considered on an individual basis. Exceptions to qualifications will be considered for candidates who possess exceptional credentials, previous experience as an FAA supervisor, manager, or program manager, or those possessing closely related experiences who do not meet the minimum criteria will be considered for this position, provided that a written request for waiver of qualifications is submitted to the FAA and approved in advance of the candidate’s selection.

3.3.3 Subtask - Technical Writer

Education

Required: High school Diploma or G.E.D.

Experience

Will have at least three (3) years of practical, recognizable experience in the following:

a) Effective written and verbal communications

b) Proofreading skills with emphasis on quality and clarity

c) Microsoft Office© (specifically Word, Excel, PowerPoint), Adobe Acrobat©, and Graphic© software (to develop simple graphics, perform minor modifications to existing graphics, and/or reformat graphics for publication purposes)

d) Editing and reformatting written or electronic drafts

e) Performing page and graphics layouts

f) Proper selection and use of the English language and grammar Qualification Exceptions Each request for an exception will be considered on an individual basis. Exceptions to qualifications will be considered for candidates who possess exceptional credentials, previous experience as an FAA supervisor, manager, or program manager, or those possessing closely related experiences who do not meet the minimum criteria will be considered for this position, provided that a written request for waiver of qualifications is submitted to the FAA and approved in advance of the candidate’s selection.

3.3.4 Subtask - Web Designer/eLearning Development

Education

Required: High school diploma or G.E.D.

Specialized Training

Documented formal training in web development/design.

Experience

Within the last five (5) years, will have at least three (3) years of practical, recognizable computer-related experience in the following:

a) Experience using computer-based course development using current FAA-approved development software applications, such as SCORM© and AICC©. (Experience must be current within the last two (2) years.)

a) Proper selection and use of the English language and grammar

b) Strong computer skills and ability to stay updated on emerging technologies

c) Writing, editing, and proofreading, emphasizing quality and clarity, of a variety of documents for use in web applications

d) Development and implementation of web interfaces, graphics, and layouts

e) Creation and management of web content, internet, and intranet sites

f) Quality assurance of web design projects, including web usability, accessibility, and testing

Specialized Experience

Will have software experience including, but not limited to:

a) Flash animation

b) Various web technologies such as, but not limited to, HTML and CSS design

c) Database integration

d) Document Object Model of browsers Qualification Exceptions Each request for an exception will be considered on an individual basis. Exceptions to qualifications will be considered for candidates who possess exceptional credentials, previous experience as an FAA supervisor, manager, or program manager, or those possessing closely related experiences who do not meet the minimum criteria will be considered for this position, provided that a written request for waiver of qualifications is submitted to the FAA and approved in advance of the candidate’s selection.

3.3.5 Subtask - Instructional System Design (ISD) Specialist

Education

Required: A Bachelor of Arts (BA) or Bachelor of Science (BS)

Specialized Education

Will have at least twenty-four (24) hours of supplemental coursework in at least four (4) of the following areas of study:

a) Learning Theory, Psychology of Learning, or Educational Psychology: Study of Learning Theories as they relate to the systematic design, development, and validation of instructional material.

b) Instructional design practices: Study of principles and techniques used in designing the training programs, developing design strategies and models, and applying design methods to improve training strategies.

c) Educational evaluation: Study of techniques for evaluating the effectiveness of instructional /educational programs, including developing written and performance tests and survey instruments and determining the reliability and validity of evaluation instruments.

d) Instructional product development: Study of techniques appropriate for developing training materials, including identifying leaner characteristics, specifying objectives, applying training strategy, validating training materials, and evaluating training.

e) Computers in education and training: Study of the application of computers in education and training, including selecting appropriate computer software.

Specialized Experience

Will have at least one (1) year in any combination of the following:

a) Administering, supervising, designing, developing, or providing educational or training services in formal education or training programs that required knowledge of learning theory and the principles, methods, practices, and techniques of the education or training instructional systems field

b) Performing duties such as planning, coordinating, and developing components of a training program; developing, reviewing, and revising instructional materials for courses or occupations in accordance with specific learning objectives; developing, reviewing, or evaluating all aspects of education or training programs for support of an institutional or occupational training program; solving a wide range of educational and training program problems; or providing advice to critical officials on all aspects of policy, planning, review, and research related to instructional or training development mission at the level of the assigned activity

c) Comprehensive background in developing training materials and courseware with various forms of multi-media (i.e., computer-based training, web-based training)

d) Program management

e) Knowledge of advanced, state-of-the-art training technologies such as, but not limited to, interactive computer-assisted instruction and simulators

f) Experience in Microsoft Office© (specifically Word, Excel, PowerPoint) and other software applications Qualification Exceptions Each request for an exception will be considered on an individual basis. Exceptions to qualifications will be considered for candidates who possess exceptional credentials, previous experience as an FAA supervisor, manager, or program manager, or those possessing closely related experiences who do not meet the minimum criteria will be considered for this position, provided that a written request for waiver of qualifications is submitted to the FAA and approved in advance of the candidate’s selection.

3.4 Time of Work

Support for this task will be required during normal office hours, generally accepted as between the hours of 7:00 a.m. and 3:30 p.m., with a half-hour lunch.

3.5 Alternate Work Schedule (AWS)/Telework

The FAA does not establish any requirement for the contractor to utilize any AWS under this task. If such utilization is proposed, the contractor will be expected to demonstrate the benefit to be realized by the FAA and how potential risks associated with such utilization are to be minimized. Further, the FAA requires that the contractor’s proposed use of AWS will ensure that task requirements will take precedence over work schedule preferences. Telework may be authorized under this contract at the discretion of the FAA.

3.6 Travel

Support under this contract may require contract personnel to travel as part of their normal assigned duties. Any necessary travel will be restricted within the confines of the territories and possessions of the United States. Travel expense reimbursement will follow AMS clause 3.3.2-2 Reimbursement for Travel and Subsistence.

3.7 Level of Effort

Support requirements for this task are variable and will be communicated when the need is identified through project work descriptions, which outline requirements and milestones.

Task 4. NAS Simulator/Remote Course Administrator

3.8 Scope of Task

This subtask requires the administration of NAS Facility / Site Simulator Systems and accompanying Remote Course Helpline instruction. Students use this simulator as a training tool to simulate Remote Monitoring Systems, which are monitored by NOCC, OCC, SOC, and Work Centers specialists.

3.9 Task Requirements

Under the direction of the contract Program Manager, the NAS Simulator / Remote Course Administrator personnel will be responsible for the administration of the NAS Facility/Site Simulator Systems and accompanying Remote Course Helpline instruction.

The NAS Simulator/Remote Course Administrator will:

a) Maintain operation of the RMS Simulator server hardware/software and the interfaces with the Remote Monitoring and Logging System (RMLS), including routine cleanup and updating of simulator-related RMLS system files. Research and follow RMLS procedures to resolve system issues.

b) Maintain operation of RMLS applications (RMLS Peabody and RMLS MASS) in support of online lab functions for FAA45627001, RMLS Maintenance Automation System Software (MASS), and FAA45537001, RMLS Peabody, courses.

c) Assign and distribute user IDs and passwords, and maintain a database of user IDs and passwords for learners registered in remote courses / eLMS courses.

d) Monitor and maintain the Remote Course Helpline, a dedicated telephone helpline. Communicate with students remotely to answer questions, provide instruction in completing course lab requirements, and verify completion of course lab requirements for remote courses / eLMS courses.

e) Coordinate the above activities with the corresponding FAA Course Coordinator.

f) Assign and distribute user IDs and passwords, maintain a database of user IDs and passwords for the RMLS connection between the AMA-423 RMLS system and the Academy RMS systems (i.e., CARSR, ARSR-4, 2nd Gen VORs, 3rd Gen VORs, ITWS, and Mode-S). The Academy instructors in each resident equipment course will be able to teach the MASS application, which is used for remote maintenance monitoring. This includes creating Peabody user accounts on the operational Peabody system to support electronic technical performance report (eTPR) implementation into resident training, resetting passwords, and assigning logging access.

g) Monitor Flight Data Input/Output (FDIO) mailbox for emails containing students’ completed lab exercises. Reviews student answers to the lab questions and provides feedback to the student using instructor copy of course material.

3.10 Qualification Requirements

Education

Required: An associate degree from an accredited college or university.

Experience

Required: At least two (2) years of related experience.

Preferred: Knowledge of FAA systems, equipment, procedures, and operations.

Skills

Must demonstrate good communication skills and must be able to work independently or with limited direction.

Qualification Exceptions Each request for an exception will be considered on an individual basis. Exceptions to qualifications will be considered for candidates who possess exceptional credentials, previous experience as an FAA supervisor, manager, or program manager, or those possessing closely related experiences who do not meet the minimum criteria will be considered for this position, provided that a written request for waiver of qualifications is submitted to the FAA and approved in advance of the candidate’s selection.

3.11 Time of Work

Support for this task will be required during normal office hours, generally accepted as between the hours of 7:00 a.m. and 3:30 p.m., with a half-hour lunch.

3.12 Alternate Work Schedule (AWS)/Telework

The FAA does not establish any requirement for the contractor to utilize any AWS under this task. If such utilization is proposed, the contractor will be expected to demonstrate the benefit to be realized by the FAA and how potential risks associated with such utilization are to be minimized. Further, the FAA requires that the contractor’s proposed use of AWS will ensure that task requirements will take precedence over work schedule preferences. Telework may be authorized under this contract at the discretion of the FAA.

3.13 Travel

Support under this contract rarely requires contract personnel to travel as part of their normal assigned duties. Any necessary travel will be restricted within the confines of the territories and possessions of the United States. Travel expense reimbursement will follow the Statement of Work (SOW) provisions.

3.14 Level of Effort

Support requirements for this task are variable and will be communicated when the need is identified through project work descriptions, which outline requirements and milestones.

January 2023

Tech Ops Training Div.