Att.J-1_PWS_AMA-400 Technical Ops Training ISSC @AMEND-002.pdf

Technical Operations Training Instructional Support Service Contract

Performance Work Statement

Information regarding the Statement of Work for use in connection with the Instructional Support Services solicitation for

FAA ACADEMY TECHNICAL OPERATIONS

TRAINING DIVISION (AMA-400)

Date: 01 NOVEMBER 2024

Prepared by Technical Operations Training Division Contract Team

Technical Operations Training Division Instructional Support Service

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CHANGE HISTORY

Date Change No. Description of Change

XX XXX XX REV-00X

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TABLE OF CONTENTS

CHANGE HISTORY

TABLE OF CONTENTS

Section 1. General Contract Information

1.1 Overview

1.2 Terms, Acronyms, and Additional Resources

1.3 Scope of Work

1.4 Contract Task Orders

1.5 Task and Work Orders

1.6 Funding Considerations – Operation Funds

1.7 Supervision of Contract Employees by Contract Supervisor

1.8 Period of Performance (POP)

1.9 Billing and Payment

Section 2. Location and Time of Work

2.1 Location of Work

2.2 Normal Hours of Operation

2.3 Saturday and Sunday Activity

2.4 Overtime

2.5 Observance of Holidays

2.6 Aeronautical Center Closure or Early Dismissal

2.7 Notification of Center Closure or Early Dismissal

2.8 Early Release of Federal Employees

2.9 Flexible Schedules and Excused Absences

2.10 Leave Management

2.11 Telework

Section 3. Travel

3.1 Travel Guidelines

3.2 Travel Reimbursement Guidelines

3.3 Travel Cost Reimbursement

3.4 Relocation Expenses

Section 4. Product Rights and Government Property

4.1 FAA Proprietary Rights

4.2 Use and Dissemination of Government Property

4.3 Removing or Relocating Government Property from MMAC

Section 5. Government Facilities and Furnished Property

5.1 Facilities and Utilities

5.2 FAA Access to Provided Space

5.3 MMAC Access and Security Screening

5.4 Conservation of Utilities

5.5 Property Management

5.6 Office Furniture

5.7 Computer Hardware and Software

5.8 FAA Computer Network

5.9 Misuse of FAA Computer Network

Section 6. Contractor Furnished Items

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6.1 Furniture / Equipment

6.2 Provided Protective Equipment

6.3 Suitability and Safety of Contractor-Supplied Items

6.4 Non-Reimbursed Property-Related Costs

6.5 Supplemental Computer Equipment

6.6 General Office Supplies

Section 7. Employment and Staffing

7.1 Support Workforce Requirements

7.2 Position Descriptions

7.3 Minimum Education and Experience Requirements

7.4 Employee Qualifications Review

7.5 Staffing – Allowable Notification of Support Period

7.6 Cancellation Policy

7.7 Prohibited Appointments

7.8 Strike Contingency Plan

7.9 Contract Employee Affiliations

7.10 Removal of Employees

Section 8. Contract Employee Training

8.1 Contract Employee Orientation

8.2 Prohibited Training – Contract Employees

8.3 Unique Technical Training

8.4 Contractor Training Costs

8.5 Required Training - Instructors

8.6 Required Training – Other Positions

8.7 Remedial Training

8.8 Remedial Training Limitation

8.9 Contractor-Provided Training

Section 9. Contract Employee Performance

9.1 Performance Evaluation System

9.2 Employee Performance

Section 10. Instructional Issues

10.1 Instructional Design Approach

10.2 New Training Materials and Delivery Systems

10.3 Course Descriptions

Section 11. Miscellaneous Issues

11.1 Contract Administration

11.2 After-Hours Access to MMAC Buildings

11.3 Parking and Traffic Regulations

11.4 Reserved Parking Spaces

11.5 Employee Appearance

11.6 Standards of Conduct

Section 12. Quality Control System

12.1 Quality Control

12.2 Contractor Quality Control Plan

12.3 FAA Quality Assurance Program

Section 13. Data Reporting

13.1 Deliverables – Reports and Data

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Section 14. Transitions

14.1 Contract Transitions

14.2 Phase-In Transition

14.3 Phase-Out Transition

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Section 1. General Contract Information

1.1 Overview

The Technical Operations Training Division’s (AMA-400) primary mission is to provide complex technical training to engineers, technicians, environmental specialists, and programmers who install, maintain, repair, and certify equipment and systems of the National Airspace System.

This Statement of Work describes the supplies and services required to provide instructional support services for AMA-400 necessary to accomplish its mission.

1.2 Terms, Acronyms, and Additional Resources

Explanations and definitions of contract-related terms and acronyms, along with informative website links, may be found in a separate document titled Contract Terms and Acronyms, included in Appendix B.

The Government will provide all manuals required, specifications, and/or FAA policy and regulations, as necessary, to perform these tasks.

1.3 Scope of Work

The contractor will manage, supervise, and perform services for the Technical Operations Training

Division’s (AMA-400) mission requirements. The contractor will provide qualified personnel, assign tasks, and supervise personnel performing the work described in this PWS. This contract is sponsored by the Technical Operations Training Division (AMA-400), which will issue tasks within the scope of this PWS as required. The anticipated labor is described herein, and tasks will be coordinated with the contractor-designated personnel to manage tasks, assignment of activities, supervision of contract employees, contract administration, and reporting. The labor categories and type of work product are more specifically in Appendix A, Contract Support Tasks and Subtasks of this document.

1.4 Contract Task Orders

Requirements will be funded through the Contracting Officer (CO) by Task Order. Contractual support will fluctuate based on requirements identified in the Air Traffic Organization’s (ATO’s) annual Call for Training. A consistent training workload over the contract, a relatively stable revision and development workload, and normal FAA attrition are anticipated. However, as one or more of these assumptions may prove unfounded, the FAA will not be bound by, nor does it assume any obligation.

Schedule B does not imply guaranteed minimum requirements and is based solely on annual FAA projections. Work requirements are provided to the contractor via work orders when needed.

1.5 Tasks and Work Orders

Support requirements for the performance period will be submitted for each active task prior to the start of that period. Additional requirements may be submitted throughout the period of performance as well. Projected support requirements for each active task will be reflected in one or more work orders (WOs) prepared by the Contracting Officer’s Representative (COR) in concert with AMA-400 management. Each WO will reflect support requirements for the individual task(s), subtask(s), and/or unique project(s). Each WO is subject to revision, as needed, to update the projected requirements. Instructional hours required per task are at FAA discretion and will be ordered at a minimum of 2 hours per task.

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The Contractor is responsible for personnel assignments. However, situations can arise where one contract instructor is the only resource available to fulfill multiple requirements. In these situations, the Contractor will collaborate with AMA-400 to prioritize the most critical requirements.

1.6 Funding Considerations – Operation Funds

This contract is funded almost entirely using appropriated operations (OPS) funds. Facility and equipment (F&E) funding may be used when provided by the program office to meet their specific requirements. Support requirements for a period may be initially identified as subject to the availability of funds. Once funding has been determined, requirements will be adjusted if necessary. The FAA reserves the right to fund incrementally.

1.7 Supervision of Contract Employees by Contract Supervisor

The Contract designated Program Manager and First-Line Supervisor(s) will supervise contract personnel daily. In the absence of the Contract Program Manager, the Contractor must designate an interim replacement to the FAA.

The First-Line Supervisor(s) must consistently manage contract personnel without negatively impacting AMA-400’s mission requirements. The contract management must notify the FAA COR and CO of absences and substitutions. Significant and/or unplanned leave usage will not affect

FAA requirements.

At no time will supervisory control, policy, or guidance be available through AMA-400 personnel, except for security and performance issues outlined in this document. AMA-400 personnel will in no way be involved directly in the processes of hiring, selecting, non-selecting, work assignment, work-related awards, disciplinary actions, approving work schedules and/or absences, labor-management issues, career planning, or compensation for any individual working or with potential to work on this contract. Any suspected or actual incident of AMA-400 personnel being involved in these processes must be reported to the CO and the COR immediately.

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1.8 Period of Performance (POP)

This contract will consist of one (1) base year and four (4) follow-on option years as follows:

Base Year: T.B.D.

Option Year 1: T.B.D

Option Year 2: T.B.D Option Year 3: T.B.D

Option Year 4: T.B.D

1.9 Billing and Payment

The Contractor will submit a separate invoice for each month of service in accordance with (IAW) the Task Order. The labor represented must be supported with hours incurred monthly and the respective costs. The invoice will be subject to certification and acceptance by the COR or CO. The invoice must be correctly submitted to the FAA CO, FAA Accounting, and the COR using current e-invoicing procedures or advised otherwise in writing by the CO.

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Section 2. Location and Time of Work

2.1 Location of Work

All work performed under this contract will be performed at the following locations unless directed in writing by the CO:

• Mike Monroney Aeronautical Center (MMAC)

FAA Academy

6500 South MacArthur Blvd.

Oklahoma City, Oklahoma, 73169

• Designated Telework Location per Section 2.11

2.2 Normal Hours of Operation

Normal operations will generally occur between 7:00 a.m. and 3:30 p.m., Central time, during regular workdays of the week, Monday through Friday. However, support may be required outside these days/hours based on AMA-400’s operational needs. Some requirements may require periodic evening shift contract support between 3:30 p.m. and 12:00 a.m. In those cases, the activity occurring during these hours will be reflected in the task order. Besides those requirements identified by AMA-400, no evening shift activity will be permitted without prior communications with the COR and authorization from the CO.

2.3 Saturday and Sunday Activity

No Saturday or Sunday activity is anticipated under this contract. If such activity is required, the

CO or the COR will notify the contractor with as much advance notice of the requirement as practicable. Other than those requirements identified by AMA-400, neither Saturday nor Sunday activity will be permitted without advanced funding and prior communications with the COR and authorization from the CO.

2.4 Overtime

No overtime activity is anticipated under this contract. If AMA-400 requires such activity, the CO will coordinate with the COR and will notify the contractor and provide as much advance notice of the requirement as practicable. Overtime activity will only be permitted with advanced funding and prior CO authorization.

2.5 Observance of Holidays

No activity is anticipated under this contract on holidays recognized by FAA. If such activity is required, the CO or the COR will notify the contractor and provide as much advance notice of the requirement as practicable. Absent such requirements, holiday activities will not be permitted without prior authorization from the CO.

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A list of the designated U.S. Federal holidays, as of the date of this document, is as follows:

• New Year’s Day

• Martin Luther King, Jr’s Birthday

• Washington’s Birthday

• Memorial Day

• Juneteenth

• Independence Day

• Labor Day

• Columbus Day

• Veterans Day

• Thanksgiving Day

• Christmas Day

Additionally, other days may be proclaimed as a "holiday" by Federal statute, executive order, or

Presidential proclamation. Such days will be considered equivalent to the eleven officially designated. No other holidays will be recognized under this contract.

2.6 Aeronautical Center Closure or Early Dismissal

Adverse weather conditions or other emergencies may require the closure of the Mike Monroney Aeronautical Center (MMAC). Circumstances may also arise, which will require the early dismissal of MMAC personnel.

No activity is expected under this contract during MMAC closure and/or early dismissal, nor will any such activity be permitted during these periods without prior authorization from the CO or the COR. The CO or COR may authorize telework in accordance with Section 2.11 Telework.

Contract personnel are subject to the contract employer leave procedures, policy, and compensation plan during the closure/early dismissal.

2.7 Notification of Center Closure or Early Dismissal

The FAA will notify the contractor of MMAC closures through public broadcast announcements on local television, radio stations, or official Aeronautical Center announcements (i.e., Aeronautical

Center Operations contact at (405) 954-0040, building public announcement systems, etc.).

Announcements of early dismissal will be provided to the contractor by the CO, the COR, or, in their absence, by appropriate AMA-400 management.

2.8 Early Release of Federal Employees

When the Secretary of the DOT, FAA Administrator, or other ranking FAA officials grant Federal

Employees early departure, this will not apply to the Contractor. The Contractor will be expected to continue regular work schedules if they have meaningful work. If the contract employees decide to take leave, it will be in accordance with their policies as referenced in 2.10 Leave Management.

When a course operates during an early release, the corresponding section manager, in coordination with the course coordinator, will determine if the class can absorb some, none, or all of the allotted early release time. Each class is likely to be different. If the class cannot absorb the release, the class will run as usual, and it is expected that the Contract Instructor(s) still be available to support. However, if the class is not operating, there would be no meaningful work for the Contract Instructor(s), and they would not be expected to continue working.

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2.9 Flexible Schedules and Excused Absences

No flexible schedules are anticipated under this contract. If such activity is required, the CO or the COR will notify the contractor and provide as much advance notice of the requirement as practicable. Other than those specific requirements identified by AMA-400, flexible schedules will not be permitted.

The FAA does not establish any specific provision for granting excused absences or reimbursable leave. Contractor employee leave will be in accordance with contract employer personnel policies and procedures.

2.10 Leave Management

The Contractor will manage leave usage in such a way as to ensure FAA requirements will not be impacted by significant unplanned leave usage. Contract management support must be provided consistently, and leave usage must not impact FAA requirements. Temporary or interim assignments must follow FAA policies and procedures, requiring prior COR coordination and CO approval, and must not incur additional costs to AMA-400.

2.11 Telework

Teleworking at an alternate worksite will only be allowed when determined to be in the government’s best interest and when necessary to meet work requirements. Telework should not be used for purposes other than the specified official tasks. Telework is not intended as a mechanism to provide child or elder care services at home or perform other activities unrelated to the authorized duties.

The contractor must follow the FAA teleworking program guidelines and complete the appropriate elms telework training or current equivalent. An approved telework agreement must be in place before teleworking can commence. Teleworking will be at no additional cost to the Government.

Those in telework status must be included on the weekly Telework Report detailing the tasks planned and tasks completed for Contract Employees.

Section 3. Travel

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3.1 Travel Guidelines

Support under this contract may require contract personnel to travel as part of their regular assigned duties. Such travel, when required, will exclusively be restricted to the territories and possessions of the United States. Work orders will identify any such travel in connection with the performance of tasked activities. Tickets purchased by the contractor must be refundable tickets.

Non-refundable tickets purchased will be a liability of the contractor or contract employee. Under limited or emergencies not part of standard procedures, non-refundable tickets may be reimbursed at the FAA’s discretion on a case-by-case basis.

3.2 Travel Reimbursement Guidelines

Federal Travel Regulations (FTR) will be used as the guideline for establishing allowable reimbursement costs for all travel within the 50 states, the District of Columbia, the

Commonwealth of Puerto Rico, and the territories and possessions of the United States. FTR provisions issued by the General Services Administration (GSA) are available at http://www.gsa.gov/.

3.3 Travel Cost Reimbursement

Travel and subsistence are authorized for work performed under this contract. The contractor will be reimbursed for allocable, allowable, and reasonable travel expenses only at the per diem rates specified in applicable Federal travel regulations and in accordance with FAA Acquisition Management System (AMS) Clause 3.3.2-2, Reimbursement for Travel and Subsistence and other instruction per the contract.

The Contractor must conduct a cost analysis for the needed travel to determine the most cost-effective means of travel. The Contractor must submit the travel authorization form to the COR and CO for approval prior to confirming travel arrangements. Alternate airports must be used where available and within a reasonable commuting distance if it will result in lower costs. The most economical commuting means must be used.

The Contractor must summarize the travel (date and place of the expenses, the trip’s purpose, name of person(s) traveling, and title or relationship to contractor) and submit the information in accordance with the invoicing instructions in Section G of the contract. When the invoice is submitted for payment, the Contractor's travel expense report must be provided as an attachment to the Contracting Officer.

Travel will be reimbursed in accordance with the above and the Contractor's provisional G&A rate applicable to the time the travel occurred.

3.4 Relocation Expenses

This document does not permit, require, nor is intended to encourage, contractors to include provisions for reimbursing any of their employees for expenses incurred, in whole or in part, because of any relocation in connection with their efforts under this contract. This applies equally to relocations to the MMAC area to provide support under this contract and to relocations from the MMAC area at the completion of duties under the contract.

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Section 4. Product Rights and Government Property

4.1 FAA Proprietary Rights

The FAA acquires title to all products resulting from performance under this contract and all the rights and privileges derived as these products are produced. This includes all programs, databases, and applications created by the contractor to administer this contract. For further information, please refer to the FAA Acquisition Management System (AMS) Policy, http://fast.faa.gov/, Section 3.5. Patents, Rights in Data, and Copyrights.

4.2 Use and Dissemination of Government Property

Unless expressly authorized in writing by the CO or the COR, the contractor will not use, modify, or disseminate any item of Government property for any purpose beyond the scope of this document, the contract, and other related documents. This prohibition includes but is not limited to, the use of FAA equipment for work not directly supporting this contract ad the use or dissemination of any FAA training materials, including materials developed under this contract.

4.3 Removing or Relocating Government Property from MMAC

The contractor will not remove or relocate, nor permit its employees to remove or relocate, Government property from the MMAC-assigned work areas for any purpose unless specifically authorized in writing by the CO or the COR. This prohibition applies to property furnished to the contractor by the FAA, property acquired by the contractor using contract funds, and property/products produced through performance under this contract. Further, this prohibition covers both the physical removal and the electronic transmission of property. It applies equally to both original items and all reproductions of those items, regardless of the reproduction format.

http://fast.faa.gov/

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Section 5. Government Facilities and Furnished Property

5.1 Facilities and Utilities

AMA-400 will provide the contractor with space, facilities, associated utilities, and housekeeping for use in the performance described herein. Facilities and utilities (e.g., restrooms, break rooms, electricity, and telephones) will be used exclusively to support this contract. The contractor will not make any alterations to Government-furnished space or facilities except as approved in writing by the

CO or the COR and at no direct cost to this contract. Whenever the contractor vacates Government space, the space and facilities will be restored to their original condition, considering any approved alterations, plus normal wear-and-tear, at no direct cost to this contract.

5.2 FAA Access to Provided Space

The contractor is advised that a limited number of FAA personnel will have unrestricted access to space provided for their use in accordance with the provisions of the preceding paragraph. As a result of MMAC policies regarding the utilization and distribution of Government keys or keycards, certain

FAA employees will be provided master (or sub-master) keys which will open all doors utilizing a key number within their allocated group (or sub-group). The contractor should have adequate provisions for safeguarding sensitive personnel information, proprietary data, and any other sensitive data the contractor wishes to retain in the space provided.

5.3 MMAC Access and Security Screening

Certain security considerations apply to all personnel accessing the MMAC campus. As a result, all contract personnel providing direct support under this contract will be subject to a National Agency

Check with Inquiries (NACI) background investigation.

5.4 Conservation of Utilities

The contractor will ensure all contract employees are aware of acceptable utility conservation practices and will be responsible for operating to minimize the waste of utilities. The addition or relocation of telephones or electrical outlets will be evaluated based on benefit to the FAA and not convenience.

5.5 Property Management

All Government-furnished property (GFP) for this contract falls under the responsibility of AMA-400 and will be documented by the AMA-400 designated Property Administrator and coordinated through the Contract Program Manager and COR. The Contract Program Manager must sign the appropriate

FAA property documents (i.e., hand receipt) before receiving GFP for use by the contractor. The contractor must only remove, relocate, or re-assign GFP with prior approval of the COR. The GFP will be equivalent to that provided for FAA personnel and must be used exclusively in support of this contract.

GFP is defined in the Contract by FAA Acquisition Management System (AMS), http://fast.faa.gov/, 3.10.3-2. Government Property-Basic Clause. The usage, contractor accountability, and reporting will be in accordance with the contract clause(s).

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5.6 Office Furniture

AMA-400 will provide workstations, desks, chairs, filing cabinetry, and other office furnishings for contract personnel comparable to those provided to Government personnel. Any furnishings provided are at the sole discretion of the Government (i.e., type, model, style, etc.)

5.7 Computer Hardware and Software

The FAA will maintain and distribute all computer equipment and software typically required to fulfill requirements as requested by FAA. AMA-400 will provide contract personnel access, as needed, for contract support requirements.

Contract personnel will only connect any computer equipment to the FAA network with prior authorization from the COR. Contract personnel will only install, uninstall, move, or modify any hardware or software on any computer located at the MMAC with prior approval from the COR or

CO.

The COR will obtain the network access, including any required clearances, through AMA-400 management and other FAA offices. The Contractor will maintain, and provide monthly, a tracking report of assignments to personnel for the distribution of all computer hardware and software provided by the Government.

5.8 FAA Computer Network

The FAA maintains a computer network and provides contractor access. For further information, please refer to FAA Order 1370.121B or the most current applicable Order.’

All contract personnel using FAA computer resources or accessing the FAA network will agree and sign Local Area Network (LAN) Rules of Behavior (ROB) prior to receiving requested access.

5.9 Misuse of FAA Computer Network

The contractor must adhere to all FAA intranet, internet, and network policies and orders. Misuse of FAA-provided computer equipment or network by contract personnel will result in an FAA

Security determination as to appropriate action.

Depending upon the nature and severity of the infraction, appropriate action can range from loss of privileges (i.e., access to the Internet, government e-mail system, etc.) to a recommendation to remove contract personnel. These determinations are not subject to appeal and do not preclude the imposition of any applicable civil or criminal penalty resulting from an infraction.

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Section 6. Contractor Furnished Items

6.1 Furniture / Equipment

The Contractor may provide furniture, equipment, or supplies beyond those identified as

“Government Furnished Property” herein. Examples include but are not limited to, furniture, equipment, additional computer equipment, computers, printers, other computer peripherals, office equipment (fax machine, copier, etc.), and items of personal convenience (coffee maker, microwave oven, etc.). If the Contractor elects to do so, the equipment will be limited to the space and utilities provided by the FAA and subject to FAA security policy.

The intent of the Contractor to provide furniture, equipment, software, or supplies is subject to the approval of the sponsor and authorization of the CO.

6.2 Provided Protective Equipment

Regulatory guidance regarding personal protective equipment is directed by the Occupational

Safety and Health Administration (OSHA) (http://www.osha.gov/) according to the Code of

Federal Regulations (CFR). The Contractor will adhere to Occupational Health and Safety Standards Act 29 CFR 1910.132 (http://www.osha.gov/ ). The Contractor will be responsible for providing all personal protective equipment without direct cost to this contract. All personal protective equipment worn by contractors will equal or exceed the level of protection the

Government provides for FAA employees.

6.3 Suitability and Safety of Contractor-Supplied Items

The FAA reserves the right to determine the suitability and safety of any furniture, equipment, or supplies the contractor provides. As applied to computer equipment and software, suitability will also mean full compatibility with existing FAA network equipment and software and full compliance with any FAA network specifications pertaining to such items.

Items deemed unsuitable or unsafe will be removed from MMAC or moved to a suitable location, as directed by the CO, at no direct cost to this contract.

6.4 Non-Reimbursed Property-Related Costs

This contract will not incur any direct charges due to Contractor’s furnished items. This prohibition against such charges applies to costs such as the purchase price of furniture or equipment and associated costs, such as the cost of transporting the furniture or equipment.

6.5 Supplemental Computer Equipment

All computer hardware and software provided by the contractor, if intended to be connected to the

FAA computer network, will comply with FAA LAN and network security specifications as of the date of connection or installation. Further, this equipment will either be updated as needed to maintain compliance with subsequent specifications and remain compatible with other FAA offices or be disconnected from the network, as directed by the CO. If the contractor provides their staff with contractor-owned additional computer equipment, all drives should be cleaned/formatted at the completion of the contract to prevent the removal of government-owned software and data.

http://www.osha.gov/ http://www.osha.gov/

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6.6 General Office Supplies

The Contractor is responsible for providing general office supplies. Company-specific supplies and materials required by the Contractor (i.e., pre-printed stationary, business cards, timecards, etc.)

will not be supplied by FAA.

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Section 7. Employment and Staffing

7.1 Support Workforce Requirements

Support personnel assigned to this contract represent a key resource critical to the FAA in the management of AMA-400’s training program. Accordingly, the Contractor must recruit and retain fully qualified personnel to perform these tasks. The Contract Support Task and Subtask Descriptions, which identify duties and responsibilities for FAA tasks, is included as Appendix A to this document.

7.2 Position Descriptions

Appendix A, Contract Support Task and Subtask Descriptions identifies duties and responsibilities for FAA tasks and describes the various labor categories required under this contract. Appendix A describes the general duties of each labor category and the minimum education, certification, and experience required for consideration for a position under this contract. Additionally, Appendix A reflects current information as of this document's date. Appendix A will be maintained and may be revised, if needed, by the Government through contract modification following the contract’s award. Revisions involving substantive changes to the information in Appendix A will be coordinated with the Contractor for impact planning and requests.

7.3 Minimum Education and Experience Requirements

All contractor personnel supporting this contract are expected to meet specified minimum education and experience requirements for their respective position as of the date of their appointment. Such minimums are specified for each labor category identified in

Appendix A, Contract Support Task and Subtask Descriptions.

7.4 Employee Qualifications Review

Under this contract, the FAA reserves the right to review the qualifications of each candidate proposed for a support position at any time, such as initial employment or changing discipline support from initial approval (i.e., from Radar to Communications, etc.), to ensure the candidate meets all stated minimum qualifications established for the position for which they are being proposed. When submitting task responses for all assigned personnel, the Contractor must provide the COR and CO with employee experience (e.g., application, resume, etc.) and relevant

FAA training history. Any qualification information questioned or requiring verification will be identified to the contractor for action and resubmission.

The FAA further reserves the right to deny the appointment of any candidate found to be lacking any of the stated minimum requirements for the task or based on past performance. The stated minimum qualifications for positions are intended to ensure candidates have sufficient knowledge, experience, and technical skills to be recognized as experts in the area being considered for assignment. However, this does not guarantee that the individual will be suitable to perform in a manner consistent with FAA standards.

The FAA will consider qualification exceptions on a case-by-case basis for the employment of persons who do not meet the minimum experience or education requirements of the position for which they are proposed.

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7.5 Staffing – Allowable Notification of Support Period

a) Instructional Requirements

i. The FAA will notify the contractor of Operational Requirements a minimum of six (6) weeks in advance of the requirement. The Contractor will then be responsible for identifying and confirming support personnel availability to COR four (4) weeks prior to the beginning of requirement(s). Once a support personnel has been identified and confirmed by the

Contractor, the request is now considered an Established Requirement. If the Contractor fails to meet an established requirement, a deduction of 10% of the requirement cost will be assessed.

1. Example: Contractor fails to meet an Established Requirement, which costs

$2,500.00. A deduction of $250 (10% of the requirement cost is assessed).

2. The Contractor may request a waiver of the deduction, which the FAA will evaluate on a case-by-case basis. The 10% deduction will not be imposed on the Contractor for needs established less than six (6) weeks prior to its start date.

ii. The FAA may identify additional unanticipated operational or emergency requirements.

Such requirements must provide at least one (1) day notice to the Contractor. The

Contractor will respond to COR with support options by the start of the next business day.

iii. The Contractor is responsible for personnel assignments. However, situations can arise where one contract instructor is the only resource available to fulfill multiple requirements. In these situations, the Contractor will collaborate with AMA-400 to ensure the most critical requirements are fulfilled first.

iv. The Contractor is responsible for requesting the COR and CO’s review and approval of all potential new hires for the contract and reporting all off-boarding of terminations of any kind to the same.

b) Development and Revision Requirements – Periodically, FAA will have requirements for courseware development or revision of existing courseware. Project work descriptions may be written for contract support personnel to provide development or revision support services.

This support will be based on the FAA’s assessment of the hours necessary to provide valid courseware.

7.6 Cancellation Policy

The FAA will give the contractor at least ten (10) calendar days of notice for cancellation (from the announced scheduled offering start date for training requirements contracted for classroom instruction services). The FAA may provide tasks of up to twenty-four (24) hours per affected instructor for those scheduled offerings canceled after the ten (10) calendar day limitation. Under limited situations, not part of standard operating procedures, the CO may reimburse actual costs incurred by prospective instructors. The Contractor determines the option to apply to individual situations and may elect not to require hours at a minimum. This cancellation policy will not apply, however, if said cancellation is a result of funding limits imposed by Congressional, Departmental action, or if the contractor is unable to provide the necessary support for requirements.

7.7 Prohibited Appointments

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Retired FAA personnel must adhere to the minimum contract abstention from contract employment as identified by Legal interpretation at the time of retirement.

7.8 Strike Contingency Plan

Within thirty (30) days after the contract award, the contractor will have in place a strike contingency plan to ensure continuity of operations in the event of a strike by contract personnel.

Contract support services provided under the strike contingency plan will be at no additional cost to the Government.

7.9 Contract Employee Affiliations

The Contractor will identify, to the CO in writing, potential employee candidates that are retired from FAA and/or employees who have employees’ affiliations (by blood, marriage, or living arrangement) to FAA employees. This should be identified to the FAA at the time of the applicant’s initial qualifications review, and the contractor must also identify changes in affiliations as they occur. The following considerations must be acknowledged for all assigned Contract personnel:

• The Contractor will factor employee affiliations into assigning contractor employee tasks or work areas to comply with the FAA Acquisition Management System (AMS), http://fast.faa.gov/, AMS Contract Clause 3.1.7-6, Disclosure of Certain Employee Relationships.

7.10 Removal of Employees

The management of AMA-400 is solely responsible for the integrity and success of the training program supported by this contract. Accordingly, the FAA reserves the right to request the removal of any contract employee from employment under this contract whenever such action is determined by AMA-400 management to be in the Government’s best interest. If warranted, such requests for the removal of contract personnel from the contract will be made to and through the

CO.

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Section 8. Contract Employee Training

8.1 Contract Employee Orientation

The FAA will, in addition to any training that the following provisions may authorize, provide each contract employee with orientation to the methodologies, systems, procedures, and processes utilized by AMA-400 in the completion of its activities. This will be done to acknowledge that even fully qualified contract personnel may be unaware of unique practices utilized in the FAA’s training environment.

All contract employees must complete associated security, safety, and all other training as required by the FAA (e.g., SAVI, ESQP, First Aid/CPR/AED, etc.). Some of this training has recurring requirements. The Contractor will track recurrent training requirements and notify COR six months before employees’ training expiration to allow recurring training to be established.

Certificates for training completions will be provided in accordance with the CDRLs to the CO and

COR.

8.2 Prohibited Training – Contract Employees

By the provisions of the Training Schools Act (Title 49 USC 40108), and other applicable authorities, the FAA is prohibited from using appropriated funds to provide training for contract personnel if such training is available from commercial sources.

8.3 Unique Technical Training

The FAA may provide training to contract personnel if the training is technically complex and unavailable from commercial sources. This exception covers all AMA-400 required Instructor training which has been determined to be unique training offered only by the FAA. This exception applies to Course 10520, Basic Instructor Training, and other FAA-specific courses covering the development of instructional materials in accordance with FAA standards and practices. AMA-400 is not obligated to provide such training but may do so if in the Government’s best interest.

8.4 Contractor Training Costs

In those situations where the FAA is authorized to provide training to contract personnel, it may be provided at no cost to the contractor or contract employee. However, the FAA retains the right to deduct expenses incurred for training provided to contract personnel from payments otherwise due to the contractor in specific situations.

The FAA will deduct the cost of training upon unsuccessful completion of training or when remedial and/or performance requirements are identified. However, the Contractor may request a waiver of the deduction on a case-by-case basis.

The FAA will incur training costs for contract instructors who need to teach experience in identified requirement courses as long as the contract instructor successfully completes such training. Also, no contract employee will be trained at Government cost more than once for any given course.

In accordance with contract, the contractor understands that the Federal Aviation Administration

(FAA) is investing in developing specific skills of a contractor employee. The contractor agrees that the person receiving this special or unique training will be available to perform under the above-named task order and/or its successor for three (3) course iterations or until the skill requirement is no longer needed (whichever comes first). The contractor will reimburse the FAA for any

11/01/24 PWS_Tech Ops Training Div. 21 training funds expended (detailed in the associated task order or task order revision) should this person become unavailable before the specified performance period. The contractor may request a waiver to the CO on a case-by-case basis.

8.5 Required Training - Instructors

Contract personnel assigned to duties as a classroom instructor, regardless of specialty, will be required to successfully complete Course 10520, Academy Basic Instructor Training (commonly known as “BIT”). Depending on the specific task requirement, instructors involved in the revision, development, or maintenance of course materials may be required to successfully complete one or more instructional materials development training courses. Upon the Contractor’s request, the FAA reserves the right to waive these requirements on a case-by-case basis in consideration of an individual’s prior experience and/or training.

All contract instructors must complete and pass each course as a student (Train-The-Trainer) before being assigned to teach the course. After course completion, the contract instructor will be required to Monitor/Shadow seasoned instructors (contractor or FTE) for a minimum of one (1) additional class before they can be assigned to teach the course.

The Contractor may request that these requirements be waived in consideration of an individual’s prior experience and/or training. However, the FAA reserves the right to grant/deny the waiver or request the contract instructor undergo familiarization training of at least one (1) day (also called PREP) on a case-by-case basis, Once training/monitoring is complete, the contract instructor is expected to be fully qualified to instruct the course they received training on and required to conduct a minimum of three (3) course iterations or until the skill requirement is no longer needed (whichever comes first), per this PWS (8.4, Contractor Training Costs).

All contract instructors must learn and become proficient in all safety-related procedures/guidelines for the equipment they will be conducting training. This training will be provided by the FAA Course Coordinator or their designee. Contract instructors will be certified and current in Cardiopulmonary Resuscitation (CPR) and First Aid (which must include a hands-on component) and Electrical Safety Qualified Persons (ESQP) in accordance with National Fire

Protection Association’s NFPA-70 E (Standard for Electrical Safety in the Workplace) and FAA Order JO 3000.57, Air Traffic Organization Technical Operations Training and Personnel Certification

(most current version). Before conducting instruction, documentation must be provided to the

COR reflecting training completions.

8.6 Required Training – Other Positions

Contract personnel in non-instructor positions, regardless of specialty, will be fully trained in their area of technical specialization prior to their utilization under this contract. Accordingly, the FAA does not anticipate any training will be required for these individuals. Should a need for training be identified later, the restrictions described in this PWS (8.2, Prohibited Training – Contract Employees) will apply.

8.7 Remedial Training

In the event it is determined that a contract employee needs remedial training, per this PWS (8.8, Remedial Training Limitation), such training will be at no cost to the government and must be coordinated by the contractor, in consultation with the appropriate AMA-400 Manager, and approved in writing by the COR.

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8.8 Remedial Training Limitation

Contract employees will only be provided remedial training for up to one (1) time with the express authorization of the CO or the COR. Absent such authorization, the contractor will be expected to remove the employee from support under this contract.

8.9 Contractor-Provided Training

This document does not require, nor should it be interpreted to encourage the contractor to provide any training for contract employees that will result in a direct cost to this contract.

However, as the FAA considers employee development one critical element in employee retention, the contractor may wish to propose a training program to provide their personnel with training for skill enhancement and career advancement. To the extent it can be accomplished without direct charges to the contract, the contractor may propose training to accommodate changes in mission, procedures, and equipment. Before implementation of any proposed training, it will be subject to risk analysis and negotiations.

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Section 9. Contract Employee Performance

9.1 Performance Evaluation System

The contractor will establish and maintain a system to monitor and evaluate the performance of every employee under this contract regularly, with a minimum of one (1) evaluation annually. A copy of each evaluation will be provided to the COR.

9.2 Employee Performance

Contract instructors will be monitored/evaluated in the classroom at least twice (2) annually. FAA may waive part of the monitor/evaluation requirement or request additional reviews on a case-by-case basis. FAA may conduct classroom monitor/evaluations independent of contract monitor/evaluations.

In addition to the evaluation, instructor feedback will be given, if available, on end-of-course critiques. Any course critique rating below 91% must be reviewed and validated by AMA-400 management to allow support to continue.

A contract employee will not be permitted to continue in support of this contract in the event it is determined that the employee does not meet the following requirements for that position:

• Performance Evaluation Standards

• FAA Course Critiques Standards

• FAA Academy Standards (for course delivery and development),

• FAA Conduct Guidelines

• Minimum Experience and Education Requirements (per Appendix A, Contract Support Tasks and Subtasks)

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Section 10. Instructional Issues

10.1 Instructional Design Approach

The contractor will use the Instructional Systems Design (ISD) approach to develop, present, and revise all training materials applied within AMA-400. This requirement applies to all training delivery systems, including, but not limited to, resident, correspondence study, computer-based instruction, video-based, distance learning courses, and support media. All development, revision, and production are done in accordance with FAA training standards, policies, and guidelines such as, but not limited to, the latest versions of:

• AMAWI-00002, Academy Work Instruction

• FAA Academy Training Development and Revision

• FAA Standard 028C, Contract Training Programs

• FAA Order JO 3000.57, Air Traffic Organization Technical Operations Training and Personnel Certification

• FAA Order JO 3000.22, Air Traffic Organization Technical Training Management.

Collaboration with subject matter experts and other project team members will also be necessary for such development, revision, and production.

10.2 New Training Materials and Delivery Systems

The contractor must transition to new training materials and delivery systems as they are adopted and implemented. Plans and schedules for such transitions will be developed by AMA-400, which will coordinate with the contractor to ensure sufficient time is allotted for required transition activities. Contract instructors may be required to complete additional training or PREP at the

FAA’s request.

10.3 Course Descriptions

Descriptions of the various courses managed, maintained, or supported by AMA-400 can be found at the FAA website: https://www.academy.jccbi.gov/catalog/. The information presented there should be considered the definitive source of information about active courses for all purposes following the award.

https://www.academy.jccbi.gov/catalog/

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Section 11. Miscellaneous Issues

11.1 Contract Administration

Procedural guidance on administrative issues can be found at an Office of Acquisition Services

(AAQ) sponsored Contracting Administration website:

http://fast.faa.gov/docs/procurementGuidance/guidanceT3.10.1.pdf.

11.2 After-Hours Access to MMAC Buildings

Contract personnel will request authorization to access MMAC buildings outside the normal hours of operations for evening shift requirements from the CO or the COR. This requirement applies to the daily hours between 6:00 p.m. and 6:00 a.m., all hours on weekends or holidays, and anytime MMAC is otherwise closed.

11.3 Parking and Traffic Regulations

The contractor will ensure all contract employees are advised of and adhere to published parking and traffic regulations applicable to the MMAC.

11.4 Reserved Parking Spaces

Reserved parking spaces may be requested in writing through the CO or the COR for employees with either temporary or permanent disabling conditions. FAA will review and coordinate with organizations as necessary and advise the contractor of the outcome. No other requests for reserved parking spaces will be authorized.

11.5 Employee Appearance

Each contract employee must wear a Personal Identity…