Att (1) NMC VMLS PWS 7-21-2020.pdf

U.S. Customs and Border Protection (CBP) Air and Marine Operations (AMO)

Performance Work Statement (PWS)

For

National Marine Maintenance Program

Contract Number:

May 27, 2020

REVISION HISTORY

The following table traces the pedigree of this document.

Version Date Changes

1.0 January 31, 2020

Final Draft Pending Contracting / Accepted all changes, deleted all comments.

2.0 March 13, 2020 AMD Comments

3.0 April 17, 2020 AMD 2nd Round of Comments / Rework of the PWS

3.1 April 21, 2020 NMC Edits and comments

3.2 May 15, 2020 NMC another round of edits

3.3 May 19, 2020 AMD 3rd round of comments

3.4 May 20, 2020 Procurement addressing AMD’s 3rd round of questions

3.5 May 27, 2020 Finalized SOW by AMD

PERFORMANCE WORK STATEMENT (PWS)

NATIONAL VESSEL MAINTENANCE AND LOGISTICS

1. BACKGROUND

This contract is for National Vessel Maintenance and Logistics related services with a Performance Work Statement (PWS) for the Department of Homeland Security, U.S. Customs and Border Protection (CBP), Air and Marine Operations (AMO). As a performance-based contract, the requirements are stated in terms of desired results with associated quality standards.

The primary mission of AMO is the identification, investigation, apprehension, and prosecution of violators of the laws of the United States. Marine assets and operations are essential to fulfill this mission. Air and Marine Operations is the first line of defense against terrorism and the smuggling of narcotics and other contraband entering the United States. To support this effort, the National Marine Maintenance Program was developed to provide CBP with a properly maintained state of the art fleet-- one that is up to date and functioning at the highest operational levels, as economically as possible. Through Interagency Agreements (IA’s) and Memorandum of Understanding (MOU’s), additional local, state, federal (inclusive of the U.S. Coast Guard) agencies are supported.

The goal of this contract is to have an enhanced three level logistics and maintenance repair and overhaul (MRO) program that ensures timely and effective vessel MRO and logistics support so that operational and training requirements are met with mission-capable vessels.

See https://www.cbp.gov/border-security/air-sea for organization and mission statement.

2. SCOPE

This PWS consists of two (2) major functional areas: Three (3) Level Vessel Maintenance, Repair, and Overhaul (MRO) Services and Vessel Logistics Support Services. See Section 5 for key metrics and associated performance standards.

The goal of this procurement is to have an enhanced three (3) level logistics and Maintenance Repair and Overhaul (MRO) program that ensures timely and effective vessel MRO and logistics support so that operational and training requirements are met with mission-capable vessels.

The Contractor shall perform maintenance and logistics support to ensure that the Government has the numbers, types, and properly configured vessels available where and when required to meet the Governments operational commitments. The nature of the work ranges from complete vessel overhaul (“depot level maintenance”) to scheduled and unscheduled maintenance (organizational level Maintenance). Certified mechanics, mechanic’s helpers, and administrative support personnel shall primarily perform the principle skills required in this PWS.

The major functional areas of this procurement include, but not limited to:

a. Maintenance, repair, and overhaul to vessels, support equipment to include support vehicles and Government Furnished Equipment (GFE).

b. Transportation and operation of CBP and other organization’s vessels and support equipment.

c. Support of research and development, to include test and evaluation and the preparation of related reports for vessels and associated equipment.

d. Maintaining control and accountability for all Government property and facilities.

e. Utilizing the Customs Automated Maintenance Inventory Tracking System (CAMITS) as the maintenance operating system for purchasing, maintenance data input, property control, and inventory control.

f. Management of all hazardous waste generated, to include disposal.

g. Development, implementation and manage of a Safety Program.

h. Development, implementation and manage of a Quality Control Program.

i. Development, implementation and manage of a Tool Control Program.

j. Development, implementation and manage of a marine fuel and petroleum, oil and lubricants (POL) management program.

k. Management of consumable vessel spare parts and material inventories.

l. Establishment and maintenance of inventory stocking levels appropriate for each site.

m. Maintaining control of vessel configurations.

The National Marine Center (NMC) St. Augustine, FL is the center of vessel maintenance operations for CBP. The NMC also supports vessels deployed to locations throughout the contiguous United States, Puerto Rico, and the U.S. Virgin Islands. The NMC may use the provisions of the Economy Act of 1932 to perform scheduled and unscheduled maintenance, rework, and refurbishment on vessels other than CBP vessels. Federal, State, Local, and International vessels considered special purpose, law enforcement, and/or first responder vessels may utilize the services provided by this National Maintenance and Logistics contract - with Contracting Officer (CO) approval and under the guidelines of the Economy Act of 1932 and this PWS. Currently, maintenance support utilizing the aforementioned methods and provisions are provided to the following agencies and organizations: Appendix 3 provides current and proposed agencies and organizations that are currently interested in attaining vessel maintenance support utilizing the aforementioned methods and provisions.

The NMC will be responsible for supporting and performing Depot, Intermediate and Organizational MRO functions. The five (5) Regional Maintenance Centers (RMC) will be responsible for intermediate, ongoing, and routine MRO functions. These sites are located in:

a. Pharr, TX;

b. San Diego, CA;

c. Selfridge, MI;

d. Lantana, FL; and

e. Fajardo, PR

The remainder of the sites will be responsible for organizational maintenance and repair functions.

To support these vessels, the contractor shall staff, maintain, and operate a number of locations outside St. Augustine.

a. See Appendix 1 of the PWS: Vessel Summary by Location and Type, and

b. Appendix 3 of the PWS: Potential Organizations and Agencies for Emergent Work.

The number of supported locations and staffing may increase or decrease significantly during the period of performance.

The NMC maintains a DHS fleet (CBP and U.S. Coast Guard (USCG)) of approximately 400 vessels. Some of these vessels may be inactive. This number does not include outside agency work or contingency fleet vessels. The total number of vessels may fluctuate as new vessels enter service or others are retired from the fleet. In addition, the NMC maintains a Honda Engine Repair and Refurbishment program for the USCG, managing the logistics and repair of approximately 1,500 Honda Marine Outboard Engines. See Appendix 1 - Vessel Summary by Location and Type.

In the event the NMC enters into an Interagency Agreement (IA), Memorandum of Understanding (MOU) or Memorandum of Agreement (MOA) with another organization, this PWS may be modified by the Contracting Officer to encompass additional Contractor requirements associated with the IA, MOU, or MOA. CBP currently has Interagency Agreements in place with the departments, agencies, and organizations listed in Appendix 3 – Potential Organizations and Agencies for Emergent Work.

The legacy application to be utilized by the Contractor for all maintenance actions, budget tracking, accounts payable, purchasing, and inventory actions is the Customs Automated Maintenance and Inventory Tracking System (CAMITS). Additional features may be added to CAMITS in the future to meet the requirements of the National Marine Maintenance Program. The government may require additional reporting or data entry to accommodate these new requirements.

The NMC location in St. Augustine is the center for vessel depot level repairs and refurbishment.

The maintenance operations at this location consist of the major functions listed in Appendix 5, which may fluctuate upwards as potential emergent work is added to the PWS. Potential emergent work may include the stand up of other depot level facilities in Texas and/or Michigan based upon mission requirements. Potential emergent work shall be executed by a bilateral modification (supplemental agreement) as agreed upon by the Contractor and the Contracting Officer.

3. APPLICABLE DOCUMENTS

a. OEM (Original Equipment Manufacturer) service manuals, technical bulletins, service bulletins, part lists, schematics, electronic catalogs, etc.

b. National Marine Center (NMC) Policy

c. American Boat Yacht Council (ABYC) manuals, books, guides, standards, and publications (Available at https://abycinc.org). This is an organization that publishes standards for boat building and repair.

d. Tactical Radio Encryption, Inventory, Maintenance, and Interoperability

e. CBP AMO Marine Operators Handbook (MOH)

f. Occupational Safety and Health Administration (OSHA) 1911 https://www.osha.gov/laws-regs/regulations/standardnumber/1911.

g. Federal Acquisition Regulation (FAR) Part 45.5, and applicable.

https://www.acquisition.gov/content/subpart-455-support-government-property-administration

h. General Services Administration (GSA) regulations https://www.gsa.gov/policy-regulations.

i. Government Accounting Office (GAO) regulations https://www.gao.gov/.

4. PERFORMANCE REQUIREMENTS / TASKS

The Contractor shall perform the following tasks in accordance with this PWS and in the most cost-effective and efficient manner possible.

4.1 STAFFING PLAN

4.1.1 Staffing Plan – Augment Maintenance Staff

The contractor shall develop a staffing plan, submit with their proposal, and then re-submit electronically to the Contracting Officer Representative (COR) sixty (60) calendar days after contract award. The staffing plan shall indicate their ability to augment their maintenance staff in the event of an increased operational requirement or unforeseen requirements or events.

4.1.2 Staffing Plan – Provide Maintenance & Administrative Support Staff

The contractor shall provide a staffing plan via email to the Director, NMC, within thirty

(30) calendar days of contract award that indicates the ability to provide maintenance and administrative support staff to support emergent work that provides maintenance services to International, Federal, State, Local, and Other Government Agency vessels.

International work will be planned in advanced and appropriate State Department Training will be provided to contractor employees tasked with supporting work performed outside the continental United States (OCONUS). The Contractor shall update the staffing plan annually, or any time requested by the Government due to significant changes in mission requirements.

4.2 MAINTENANCE

4.2.1 General

a. The Contractor shall provide, within seven (7) business days of contract start, all personnel, management, and common hand tools required to perform this PWS. See Appendix 4 – Minimum Tool List.

b. The Contractor shall ensure all vessels, government vehicles, and support equipment repaired, modified, or refurbished by the Contractor conform to all applicable manufacturer’s recommendations, specifications, bulletins, letters, and technical data that they will have access to from the vendor-dealers. Any data that requires a subscription will be cost reimbursable.

c. The Contractor shall comply with all Federal, State, and local laws regarding safety and operational requirements.

d. Utilizing CAMITS, the Contractor shall maintain records on each repairable item traceable by serial number.

e. The Contractor shall not make any modifications to vessels and/or vessel systems unless the Marine Configuration Control Committee approves the modifications and the Contracting Officer or designee authorizes the work. The Director, NMC will notify the contractor of any approved modifications.

f. The Contractor shall ensure at least a 94% operational readiness rate (as determined by CAMITS and CBP) for all CBP and USCG vessels within the responsibility of the National Vessel Maintenance Program. Emergent work readiness rates shall be handled on a case-by-case basis. The Contractor shall accurately record in CAMITS the date and time of casualties resulting in the down status of vessels, as well as the corresponding up status.

g. The Contractor shall ensure industry standards for scheduled maintenance, as determined by Original Equipment Manufacturer (OEM) manuals, NMC Policy, and Contractor Standard Operating Procedures (SOPs), are adhered to and complied with in the required amount of engine, vessel, calendar, or hourly timeframe. Non-compliance renders the vessel non-operational until such time as the maintenance is complied with. The CO, NMC Director, or Contracting Officer’s Representative (COR) shall only approve waivers, via CAMITS, to scheduled maintenance and this is at the governments discretions. Waivers shall only be granted under extraordinary circumstances, such as national security events or special, unplanned special operations that caused an unexpected spike in vessel usage coupled with the inability to take the vessel out of service.

4.2.2 Maintenance Levels

a. The Contractor shall provide the correct level of maintenance required, conforming to manufacturer or ABYC standards, to restore vessels and associated systems to original manufacturer specifications. See definition of Maintenance in Appendix 2

– Definitions and Commonly Used Abbreviations.

b. At each Area of Service (AOS), the Contractor shall have a minimum maintenance capability (trained personnel, tooling and equipment, etc.) to successfully perform the scheduled maintenance activities identified in Appendix 5 – Scheduled Maintenance Activities and Major Functions. Certifications may include those offered by OEM’s such as Mercury, Honda, Yamaha, Furuno, Garmin, and Yanmar if the assets in the AOS are configured with such product lines. The government may add additional OEM’s in the future, which will require additional certifications.

c. The Contractor shall provide the government with an initial plan for accomplishing the higher levels of scheduled maintenance identified in Appendix 5. This plan may include a combination of regional maintenance centers, staffed by contractor personnel, and/or formal arrangements with CBP-approved vessel MRO service providers. (In addition, see Task 4.41 – Maintenance Level Plan).

d. For maintenance beyond the capabilities of a particular site, the Contractor shall have the maintenance performed in the most cost effective manner, e.g., at an appropriate existing NMC facility, Federal Government activity, or a NMC approved commercial vendor. The government via CAMITS before any work is started or expense is incurred shall approve all internal and external repairs. If the maintenance is to be performed by an outside vendor, the Contractor shall obtain quotes from vetted vendors and seek approval from the Government through a Purchase Request in CAMITS.

4.2.3 Scheduled Maintenance

The Contractor shall conduct scheduled vessel maintenance. Scheduled vessel maintenance is preventative maintenance that is performed at regular intervals. This type of maintenance generally includes time, calendar, special, and progressive inspections to ensure the vessel is seaworthy and ready to be operated.

4.2.4 Unscheduled Maintenance

The Contractor shall conduct unscheduled vessel maintenance. Unscheduled vessel maintenance occurs any time a component has malfunctioned or is suspected of malfunctioning, and by definition, this maintenance is unforeseen. It can occur after the crewmember finds a problem during the pre-mission inspection, as the result of an in-use malfunction, or as the result of problems found during scheduled maintenance or inspections.

4.2.5 Maintenance Operational Checks

The Contractor shall conduct maintenance operational checks. A maintenance operational check shall be performed at any time where a vessel system has had maintenance performed.

4.3 INSPECTIONS

4.3.1 Vessel Weekly Inspections

The Contractor shall conduct vessel post-operational inspections. This is an operational check to ensure a vessel is seaworthy and all systems are operational as determined by OEM manuals, NMC Policy, and Contractor SOPs. Geographical restraints may prevent this check in some instances. Some assets may be located in remote areas far away from a maintenance location or other priorities may postpone some weekly inspections.

The Contractor shall coordinate with the Director, NMC, either in-person or electronically, in these circumstances, on an ongoing basis when these situations arise.

4.3.2 Vehicle and Support Equipment Safety Inspections

The Contractor shall confirm via email to the COR on a daily/pre-use operational check that all vehicles, forklifts, and other equipment are operational, safe, and ready to use for the day.

4.4 MAINTENANCE CONTROLS

4.4.1 Vessel Configuration Management

The Contractor shall complete a configuration audit of all vessels within ninety (90) calendar days after contract award. Once the configuration audit is complete, the Contractor shall:

a. Document and maintain approved vessels configurations in CAMITS.

b. Support the Government configuration change process by identifying data requirements, mandatory service bulletins, and non-mandatory notices and advisories, which may require a vessel configuration change.

c. Provide the Director, NMC, and COR cost estimates and a recommendation, with supporting rationale, as to whether a service bulletin or engineering change request should be implemented. When required, these recommendations shall be in writing and emailed to the Director, NMC and COR for discussion.

d. Obtain Government approval, via the Director and NMC, for non-mandatory service bulletins or engineering change requests, through the repair order or repair package process in CAMITS.

e. No configuration changes shall be made to vessel or equipment without receiving prior written approval from the Marine Configuration Control Committee, and direction from the COR.

4.5 PLANNING MEETINGS – GOVERNMENT AND CONTRACTOR

4.5.1 Daily Meetings

A meeting shall take place between lead technicians and a government representative daily to convey product line status updates and the governments maintenance priorities, based on current and future mission requirements.

4.5.2 Weekly Meetings

A meeting shall take place weekly between the Director, NMC, government staff, and Contractor program management. At the meeting, the Contractor shall provide current-status information on all vessels and mission equipment. Additionally, the Contractor shall address supply logistic concerns, vendor or warranty concerns, personnel concerns, or any other issues affecting the accomplishment of mission requirements.

4.6 LOGS AND RECORDS

The Contractor shall utilize CAMITS to ensure all data is current and accurate. The contractor shall also utilize the NMC government contractor computer network for all official business on this contract.

4.6.1 Parts (Government Furnished Property)

The Contractor shall develop a Standard Operating Procedure (SOP) detailing the procedures of procuring, receiving, storing, issuing, returning (new or used), salvaging, cannibalizing, disposing, scrapping, and core management.

4.6.1.1 Standard Operating Procedure (SOP) for Procedures of Procuring, Receiving, Storing, Issuing, Returning (new or used), Salvaging, Cannibalizing, Disposing, Scrapping and Core Management.

The Contractor shall prepare and provide the SOP for procedures of procuring, receiving, storing, issuing, returning (new or used), salvaging, cannibalizing, disposing, scrapping and core management to the Contracting Officer Representative (COR) for review and approval via email, no later than sixty (60) calendar days after contract award. The COR will review and provide comments no later than thirty (30) calendar days after receipt of the draft SOP. The Contractor shall submit the Final SOP thirty (30) calendar days after receiving the COR’s comments. The Contractor shall adhere to the approved SOP. The Contractor shall ensure the SOP covers at a minimum the following areas:

a. Vessel scheduled maintenance

b. Vessel Records

c. Vessel towing

d. Fueling and de-fueling

e. Vessel operations

f. Shipping/Receiving of vessels

g. Rigging/de-rigging vessels including electronics installation and removal

h. Re-powering

i. Engine overhauls

j. Hull repairs

k. Vinyl application

l. Painting and cosmetic repairs

m. Specialized equipment operation (Including, but not limited to)

i. Laser

ii. Plasma Cutter

iii. Sand/Sponge Blaster

iv. Vehicle Lift

v. Tire Changer and Balancer

vi. All machine shop equipment

n. Vehicle operations including forklifts, cranes, trucks, golf carts, etc.

o. Purchasing

p. Inventory and property control

q. Communications

r. Administration and invoice control

s. Hazardous materials management

t. Inspection and testing

u. Control of test and measurement equipment

v. Maintenance support and configuration control tailored to each specific vessel

w. Housekeeping

4.6.1.2 CAMITS Master Part Record

The CAMITS master part record shall contain the following information for all parts, as applicable for the specific part: Part Number, UPC Code, Model/Figure Number, Revision, Description (in a standard format), Program, Type, Group, Category, Unit of Issue, Average Cost, Shelf Life, Warranty, Volatile Organic Compounds (VOC) content, Vendor, Package Quantity, Minimum Order, Last Cost, Core Value.

a. The CAMITS master part record shall be tagged if any of the following apply; Serialized Item, item tracked in other government property systems (SAP), Repairable, Core Required, Kit, Hazardous materials (HAZMAT), Hours Tracked.

b. If a part has been discontinued by a vendor or is otherwise unavailable, the master part record will be tagged as Archived and/or Discontinued.

The COR and/or Local Property Officer (LPO) will provide guidance on which types of parts shall be tracked by serial number.

The SOP for purchasing and inventory control will address locating suitable OEM replacement parts.

c. The Contractor shall maintain minimum and maximum levels for applicable parts in CAMITS. The supply manager shall utilize CAMITS to order proper quantities to meet mission requirements; however, available funding may influence stock or reorder levels as the COR deems necessary.

d. The Contractor shall utilize first in / first out inventory method, unless other unusual circumstances arise.

e. The Contractor shall monitor and manage expiration dates on all applicable stock.

4.6.1.3 Core Management Process (CMP)

The Contractor shall develop and provide a Core Management Process to the COR for review and approval via email, no later than thirty (30) calendar days after contract award. The COR will review and provide comments no later than thirty

(30) calendar days after receipt of the draft. The Contractor shall provide the Final fifteen (15) calendar days after receipt after receiving the COR’s comments. The CMP shall detail the following:

a. Management process for managing the return of part CORs back to the vendor.

b. Management process for managing the return of part CORs back to the NMC for refurbishment.

c. The process shall be managed through the core management features in

CAMITS.

d. Funds or property recovered from the Core Management Process shall be credited to the contract against Government Furnished Property (GFP) procurements. Credits shall appear on the IPP Voucher on a continuous and ongoing basis and within thirty (30) calendar days of the receipt of the credit.

4.6.1.4 Produce Label / Photograph

a. The Contractor shall produce a label from CAMITS and affix to all parts at time of receipt at all sites.

b. All part master records shall contain a photograph of the part. If applicable, Material Safety Data Sheets (MSDS) information shall also be attached to all part master records.

4.6.2 Vessels Standard Operating Procedure (SOP)

The Contractor shall develop a SOP detailing the procedures regarding vessel record keeping.

4.6.2.1 Standard Operating Procedure (SOP) Regarding Vessel Record Keeping

The Contractor shall develop and provide a SOP regarding vessel record keeping to the COR for review and approval via email, no later than sixty (60) calendar days after contract award. The COR will review and provide comments no later than thirty (30) calendar days after receipt of draft SOP. The Contractor shall provide the Final SOP thirty (30) calendar days after receiving the COR’s comments. The Contractor shall adhere to the approved SOP.

4.6.2.2 Vessel Entered into CAMITS

The Government Local Property Officer (LPO) at the National Marine Center shall enter the initial vessel record into CAMITS. The new vessel will appear on daily reports beginning the following day.

4.6.2.3 Update Operational (UP/DOWN/PMC) Status of all Vessels in

CAMITS

a. The Contractor shall update the operational UP/DOWN/Partially Mission Capable (PMC) status of all vessels in CAMITS within 30 minutes of disabling casualty or scheduled maintenance. All up/down records shall indicate the actual date and time of an up/down event, not the time the record was entered.

b. The Contractor shall enter vessel usage (engine hours) in CAMITS daily if vessel was used.

c. The Contractor shall maintain an accurate inventory of all serialized, safety, and communication items on every vessel in CAMITS at all times.

d. The Contractor shall monitor the B-Check report in CAMITS and update the hours/inspections information in CAMITS by close of business after applicable maintenance is performed.

e. The Contractor shall attach an updated photo in CAMITS of all vessels at least annually.

f. The Contractor shall update the physical location of all vessels in

CAMITS by close of business on the day the movement occurred.

g. The Contractor shall notify the LPO, Director, NMC and COR via email when a vessel moves from one Marine Unit to another by close of business on the day the movement occurred.

4.6.3 Repair Standard Operating Procedure (SOP)

The Contractor shall develop a SOP regarding maintenance recordkeeping.

4.6.3.1 Standard Operating Procedure (SOP) Regarding Maintenance Record Keeping

The Contractor shall develop and provide a SOP regarding maintenance record keeping to the COR for review and approval via email, no later than sixty (60) calendar days after contract award.

The COR will review and provide comments no later than thirty (30) calendar days after receipt of draft SOP. The Contractor shall provide the Final SOP fifteen (15) calendar days after receiving the COR’s comments. The Contractor shall adhere to the approved SOP.

a. The Contractor shall track all repairs in CAMITS. Repairs that are performed on an asset, such as a vessel, will be charged against the asset.

Repairs performed on a serialized item not attached to an asset will be charged against that serialized item.

b. The Contractor shall complete all data fields in the repair order.

c. All repair orders shall include direct labor only. Indirect labor shall not be charged to a repair order.

d. Repair orders shall be approved within CAMITS by the COR, Alternate

Contracting Officer Representative (ACOR), or COR designee before work begins.

e. Repair orders shall be submitted for QA inspection upon completion of the repair.

f. Repair orders shall be submitted for government inspection and closure within two business days of the work being completed.

g. The Contractor shall submit vessel repair orders for closure in CAMITS prior to the vessel moving from one location to another.

h. All pre-planned work packages will be entered and approved by the government. The contractor shall not create individualized repair orders if otherwise part of a work package.

4.6.4 General Record Keeping Standard Operating Procedure (SOP)

The Contractor shall create, with COR approval, a SOP regarding general record

4.6.4.1 Standard Operating Procedure (SOP) Regarding General Record Keeping

The Contractor shall develop and provide a SOP regarding general record keeping to the COR for review and approval vial email, no later than sixty (60) calendar days after contract award. The COR will review and provide comments no later than thirty (30) calendar days after receipt of draft SOP. The Contractor shall provide the Final SOP fifteen (15) calendar days after receiving the COR’s

a. The SOP shall include procedures on the creation, retention, and disposal of all records, and apply to all sites.

b. The SOP shall include which records to produce, retain, and the schedule for disposal.

c. The SOP shall be in compliance with 44 USC Chapter 31.

d. Records containing Personally Identifiable Information (PII) shall be stored and destroyed in accordance with 44 USC Chapter 31.

4.6.5 Maintain Records, Other Pertinent Maintenance and Inspection Records

The Contractor shall maintain the records and other pertinent maintenance and inspection records. The Contractor shall ensure the applicable maintenance and service records (CAMITS entries) are completed properly prior to transporting the vessel or component upon transfer, turn-in or shipment. The Contractor shall ensure logs and records are standardized throughout the fleet and at all sites. The Contractor shall ensure all records are available to the Government upon request.

4.6.6 Generate Technical and Administrative Records

The Contractor shall generate technical and administrative records including, but not limited to, the following: Vessel maintenance records, to include:

a. Vessel scheduled maintenance (Electronic only, in CAMITS)

b. Repair orders (Electronic only, in CAMITS)

c. Vessel logs and registration documents

d. Vessel inventories and configuration records

e. Vehicle logs (CAMITS)

f. Custody control documents

g. Requisitions and receipts for parts and materials

h. Status Reports (Automatic, from keeping CAMITS up-to-date)

4.6.7 Indication of Inspection Status / Development of Standard Operating Procedure (SOP) for Return of Salvaged Goods

The Contractor shall create, with COR approval, a SOP regarding general record

4.6.7.1 Standard Operating Procedure (SOP) for Return of Salvaged Goods

The Contractor shall develop and provide a SOP regarding return of salvaged goods to the COR for review and approval vial email, no later than sixty (60) calendar days after contract award. The COR will review and provide comments no later than thirty (30) calendar days after receipt of draft SOP. The Contractor shall provide the Final SOP fifteen (15) calendar days after receiving the COR’s

4.6.7.2 Indication of Inspection Status

The Contractor shall:

a. Ensure all serialized components removed from a vessel have appropriate identification tags or are segregated on marked shelves by fleet number.

b. Adopt a color-coded tagging system to easily identify the status of a particular item / component. Green- Serviceable Ready For Use (RFI)- Used), Red- not-repairable (Non-RFI), Yellow- Repairable (Non-RFI).

1. Items/components that are Non-RFI shall be returned to the main warehouse in Saint Augustine for disposition.

i. Items located in Saint Augustine shall be returned to the warehouse within one business day.

ii. Items located at off site shall be returned as economically feasible.

4.7 PROPULSION SYSTEM

For engines, power heads, lower units, jet drives, transmissions, and propellers, the Contractor shall conduct maintenance in accordance with OEM specifications, bulletins, letters, AMO technical compliance directives, and technical data. With respect to these systems, the Contractor shall have the ability to:

a. Conduct trouble shooting.

b. Conduct repair and replacement of unserviceable parts.

c. Conduct selected rework of these systems.

d. Conduct inspections.

e. Conduct calibration of test equipment1.

4.8 VESSEL COMPONENTS AND ACCESSORIES

The Contractor shall perform preventative maintenance on vessel structures, components and accessories in accordance with manufacturers’ specifications, bulletins, letters, AMO technical compliance directives, and technical data. With respect to these items, the Contractor shall have the ability to perform scheduled and unscheduled maintenance.

a. Perform scheduled and unscheduled maintenance on vessels, vessel components and accessories.

1. Preventative, scheduled and unscheduled maintenance includes, but is not limited to, inspection, repair, and replacement of unserviceable parts with only OEM and Government approved parts (to ensure parts source/traceability).

2. Preventative, scheduled and unscheduled maintenance on vessels, vessel components and accessories includes the use of industry standard practices in repairing or locally manufacturing minor, non-structural parts as required.

b. Conduct calibration of test equipment.1

4.9 MAINTENANCE DIRECTIVES

1 At the contractor’s discretion, calibration of test equipment may be outsourced to a qualified outside vendor.

With respect to Contractor developed technical directives, manufacturer maintenance bulletins, and CBP maintenance directives (CMDs) the Contractor shall:

a. Submit Contractor developed technical directives, via email to the COR, to the Director, National Marine Center (NMC) for review and approval prior to implementation. The COR shall be informed of each site affected by the implementation. Note: this does not preclude the sharing of cautionary information between locations.

b. Comply with Marine Safety Action Messages (MSAM) within the timeframe specified within the specific document.

c. Evaluate and provide recommendations, via email to the COR, for all Mandatory

Service Bulletins, and Service Bulletins to the Director, National Marine Center for approval prior to compliance.

d. Immediately notify the Director, NMC, via email and in person or by telephone, when a safety condition is discovered on any CBP vessel.

e. Maintain a file of all maintenance directives at the Program Management Office (PMO) level.

f. With the exception of safety issues, which may be more urgent, the Contractor shall submit maintenance directives to the Director, NMC, within three (3) business days of the discovery of the discrepancy. The Director, NMC will return the directive within one (1) business day approved/disapproved/revised.

4.10 MISSION EQUIPMENT

The Contractor shall maintain all vessel sensors, sensor equipment, sensor components, communications, and navigation equipment and other installed electronic equipment in accordance with the manufacturer’s specifications.

CBP AMO NMC currently operates a Sensor and Electronics Repair Center (SERC) in St.

Augustine, FL. The SERC operates as a corporation named FLIR, which is a Certified Repair Station, as well as a center for maintenance, repair, and testing for other electronic components.

The Contractor shall plan to provide an adequate number of appropriately qualified personnel to operate the SERC and provide the repair capabilities noted in the paragraphs below.

Additionally, when directed by the Government through CAMITS, the Contractor shall provide mission equipment maintenance support to other State, Local, Federal, and DoD agencies or foreign government entities.

4.10.1 Sensor Maintenance

The Contractor shall maintain all sensor equipment, and sensor components in accordance with the manufacturer’s specifications. Sensors and associated equipment beyond the capability of the AOS shall be tracked and shipped by the Contractor to the NMC Electronics Repair and Support Center for repair or upgrade.

Sensors and associated equipment beyond the capability of the NMC shall be tracked and shipped by the Contractor to the original equipment manufacturer (OEM), or to an OEM approved source, for repair or upgrade.

4.10.2 Communication and Navigation System Maintenance

a. Maintain all other vessel communications (includes headsets) and navigation equipment in accordance with the manufacturer’s specifications.

b. Maintain all other installed electronic equipment in accordance with the manufacturer’s specifications.

c. Load manufacturer updates into all navigation systems. Updates shall be loaded in a timely (within seven (7) business days of receipt of update) manner. The one exception being that the Contractor is not responsible for maintaining XM weather update subscriptions.

d. Maintain Emergency Position Indicating Radio Beacon (EPIRBs) and ensure all EPIRBs are within the expiration date. Update EPIRB data with National Oceanographic and Atmospheric Administration (NOAA) as necessary when EPIRBs are installed or vessels are transferred to a different site.

4.10.3 Survival Equipment Maintenance and Control

The Contractor shall inspect and maintain all survival equipment within the vessels in accordance with applicable Original Equipment Manufacturer specifications. CAMITS shall be the tracking system employed for survival equipment.

4.11 CORROSION CONTROL PROGRAM

The Contractor shall develop and implement a vessel corrosion control program that encompasses exterior surfaces, hidden surfaces, vessel equipment, and system component. Specifically, the Contractor shall:

a. Establish and submit, for the Director’s approval, via email to the COR, a comprehensive corrosion control policy / manual within ninety (90) calendar days of contract award to the Director, NMC for approval.

b. Evaluate the specific operating environment of each marine AOR to determine a specific corrosion control / corrective action requirement.

c. Develop a policy, which meets or exceeds OEM requirements. A draft of this policy shall be submitted to the Director, NMC within ninety (90) calendar days of the start of the contract.

The Director, NMC will review and return within thirty (30) calendar days to the Contractor any suggested revisions. The Contractor shall then submit a final policy within thirty (30) calendar days of receipt of the suggested revisions for final approval by the Director, NMC.

d. Recommend changes shall be submitted via email to the Director, NMC and COR as needed to address corrosion issues and to prevent future recurrence.

4.12 VESSEL SERVICE LIFE EXTENSION PROGRAM (SLEP)

The Contractor shall conduct vessel SLEPs as directed by the Director, NMC, and in accordance with Appendix 5. SLEPs may include but is not limited to; disassembly, inspection, repair, rewiring, and replacement of; decking, instrumentation, fuel tanks, fittings, upholstery, seating, structural modifications, lighting, electrical system components, navigational system components, power plants, etc., required to extend the service life of the vessel. The schedule of vessels to be refurbished shall be tracked in CAMITS. The government in CAMITS shall approve all work before any work begins.

4.13 ACCIDENT/INCIDENTS SUPPORT/RECOVERY & RECORDS PROCEDURES

a. Provide for the preservation, recovery, transport, and assessment of accident-damaged vessels as required. Specific tasks include, but are not limited to:

1. If necessary, with coordination between Operations, local Director of Marine

Operations (DMO) and the local Contract Maintenance Management, the Contractor shall assemble a recovery crew or, arrange for subcontracting to a qualified vendor. A Quality Control (QC) Inspector, regional maintenance manager, or site lead technician will provide oversight.

2. The preservation of vessel wreckage shall be at the direction of the NMC Director or local representative via email. Nothing at the incident scene shall be disturbed unless specifically directed by the CBP law enforcement official in charge of accident scene the NMC Director, or his designee. Removal and salvage of the wreckage shall be at the direction of the Director, NMC, through the COR, via email.

b. Assist the Government in determining the cost to repair.

c. Coordinate the repair using in-house capabilities, the OEM, or OEM-approved sources.

d. Repair orders related to accidents or recovery efforts shall be designated as such in the CAMITS Repair Order “Problem Type”.

4.14 SPECIAL OPERATIONS / DEPLOYMENT MAINTENANCE SUPPORT

The Contractor shall provide maintenance support to temporary vessel deployments, and designated surge operations, as directed by the government and outlined in the paragraphs below:

a. The Contractor shall provide material and supply support to vessels deployed to alternate sites. This may require the Contractor to travel. Travel will be authorized by the Director and preapproved by the COR fifteen (15) calendar days prior to deployment. Contractors may be authorized to travel for outreach, training, or special operations vessel support.

Travel costs shall be taken into consideration for any deployment and in accordance with the Federal Travel Regulation.

b. The Contractor shall analyze each vessel deployment to determine the best methods to support the vessel.

c. The Contractor shall fully support vessels deployed to other NMC sites.

d. The Contractor shall obtain vessel peculiar parts not available at the supporting site from the nearest site or by the most economical means possible.

e. The Contractor’s home site shall support vessels deployed to sites where Contractor facilities are not available.

f. The Contractor shall ensure a vessel deployment kit containing necessary support equipment, special tools, consumable repair parts, and repairable spares accompanies the vessel to the new site. The Contractor shall use normal shipping procedures from the home site to the operational site for unscheduled maintenance or parts not anticipated in the assembly of the deployment kit.

g. The Contractor shall provide maintenance and logistics support to foreign government-owned vessels and vessels owned by other U.S. agencies and departments, to include State and Local Law Enforcement/ First Responder agencies, at the direction of the Contracting Officer with input from the COR.

The support of State, Local, and/ or International Agencies and Other U.S. Government Agencies in operations and missions shall be effected through IAs, MOUs, and MOAs, approved by the Contracting Officer.

h. The Contractor shall support other NMC mission requirements on an as required basis.

Examples of such requirements are:

1. The testing of new vessels, propulsion systems, and electronics.

2. The support of the advanced tactical training program for CBP. This program involves scheduled and unscheduled maintenance and support of training vessels.

3. The support of National Special Security Events (NSSE) or other special events as directed by the COR.

4.14.1 International (OCONUS) Temporary Duty Travel (TDY) Support

a. Personnel supporting OCONUS TDYs shall have a valid US Official Passport.

b. The Contractor shall submit name(s) for OCONUS TDY support to the government operations staff performing the country clearance paperwork with the host nation/ embassy no later than fourteen (14) calendar days ahead of scheduled vessel departure.

c. Contractor shall maintain a list of personnel who are capable of traveling within 24 hours if need-be, to include an up-to-date US Passport and an immunization chart in accordance with the US Department of State Travel Guide.

4.14.2 National Special Security Events (NSSE)

a. NSSE operations (e.g. Super Bowl, Republican/Democratic National Conventions, State of the Union address, etc.) shall be supported when requested by the Government.

b. Contractor representatives from the affected sites shall be included in the operational planning process to the extent necessary and permitted by the Government.

4.15 OTHER VESSEL MAINTENANCE SUPPORT

When directed by the Government, the Contractor shall provide maintenance support to other Local, State, or Federal agency vessels or foreign government-owned vessels. Additionally, the Contractor shall provide resource and schedule impacts for maintenance support to other Local, State, and Federal agency vessels or foreign government-owned vessels, as requested.

4.16 THIRD PARTY MAINTENANCE SUPPORT

When directed by the Government, the Contractor shall provide maintenance support, including transportation services, to third-party contractors, such as original vessel manufacturers, during the test and evaluation, and/or the initial fielding of new vessel types/models.

4.17 LOGISTICS AND SUPPLY

4.17.1 General

To obtain a responsive, program-wide logistics support 24 hours a day, 365 days a year that achieves the highest possible vessel mission readiness rate, and at the most economical cost, the contractor shall utilize such inventory techniques as Just in Time (JIT) and Just in Case

(JIC).

4.17.2 Establish / Maintain Logistic Support System

The Contractor shall comply with all the most up-to-date regulations listed. The Contractor shall establish and maintain a logistic support process that meets the requirements of all applicable regulations including but not limited to the following:

a. Occupational Safety and Health Administration (OSHA) 1911.

b. Federal Acquisition Regulation (FAR) Part 45.5, and applicable.

c. General Services Administration (GSA) regulations.

d. Government Accounting Office (GAO) regulations.

4.17.3 Inventory Management

The Contractor shall ensure that all Government Furnished Property (GFP) is properly received, stored, safeguarded and issued, consumed, transferred, or disposed in accordance with the terms and conditions of this contract and in compliance with all Local, State, and Federal rules and regulations.

4.17.3.1 Standard Operating Procedure (SOP) for Inventory Management.

The Contractor shall prepare and provide the SOP for Inventory Management and submit to the COR for review and approval via email, no later than sixty (60) calendar days after contract award. The COR will review and provide comments no later than thirty (30) calendar days after receipt of the draft SOP. The Contractor shall submit the Final SOP thirty (30) calendar days after receiving the COR’s comments. The Contractor shall adhere to the approved SOP. The Contractor shall ensure the SOP covers at a minimum the following areas:

a. Receiving Issuing

b. Stock Returns

c. Vendor Returns

d. Consumables

e. Salvage

f. Disposals

g. Scrapping

h. Min/Max

i. Type 1 (Parts) and Type 6 (Equipment) management

j. General Warehousing

k. Safety equipment

l. HAZMAT

m. VOC content, handling, and reporting

n. Law Enforcement Equipment (LEO)

o. General supplies

p. Returns to vendor for repair

q. Core management

r. Accounts Payable, Logistics, Reconciliation, Error Checking

s. Loaning/transferring parts between agencies

4.17.3.2 Manage Consumable Inventory of Vessel Parts and Material

The Contractor shall manage the consumable inventory of vessel parts and material.

Consumable inventory shall be maintained at the level to provide adequate supply for normal usage, but it shall not be so large as to have notable quantities at risk for shelf life expiration.

4.17.3.3 Inventory Control Procedures

Within ninety (90) calendar days of contract award, the Contractor shall develop inventory control procedures such as usage rate (min/max), First in First out (FIFO) issue control, Just- In-Time inventory, Just-In-Case inventory, and shelf life item management. These procedures shall be presented to the Local Property Officer (LPO) who will review and recommend approval/disapproval to the Director, NMC.

If not initially approved, the Director, NMC, will recommend changes within fifteen (15) calendar days of receipt of the draft procedures, and the Contractor shall submit a final document within fifteen (15) calendar days of receipt of the recommended changes.

4.17.4 General and Acceptable Sources of Supply and Categories

a. Supply Category. The Contractor shall ensure each supply category below is managed and processed in accordance with the unique requirements of each in terms of sources, methods of funding, and accounting requirements.

b. Fuel. The Contractor shall utilize the assigned Fleet card for all fuel purchases unless otherwise authorized by the COR. The Contractor shall certify the receipt and forward to the NMC or local Mission Support Specialist (MSS) for reconciliation. The Contractor shall assist with the management of these funds by maintaining records of expenditures, obligations and commitments. NMC will perform budget accounting of the fuel category funds. In cases of OCONUS operations, the NMC may purchase fuel from the Department of Defense, foreign governments, or commercial suppliers.

c. Commercial Vendors. The Contractor shall provide a network of commercial vendors that are able to provide authorized parts and services on vessels and their components for the vessel maintenance program. The Contractor shall provide oversight of the vendors reviewing workmanship and performance. Unsatisfactory performance of vendor shall result in that vendor being removed from the list. The Contractor shall maintain a list of vendors in CAMITS and the vendor profile shall include Small, Disabled, Veteran-owned Business (SDVOB) designations, if applicable. The Contractor shall notify NMC of the removal of a vendor from the commercial vendor list. The Contractor shall ensure the number of vendors available satisfies the completion requirements. The Contractor shall make best effort to maintain dealer status or authorized reseller for all major product lines for the purchasing of parts at the wholesale level, direct warranty processing, technical support, access to manuals, schematics, dealer pricing, dealer rate labor reimbursement, warranty installation date, and other services offered to authorized dealers.

d. Determination of Material Requirements. The Contractor shall determine the materials, parts, services, and equipment requirements and provide the recommendations through the Contracting Officer Representative to the Director via CAMITS for approval. If approved, at the governments’ discretion, the Contractor shall procure the approved parts, or services for utilization in support of the vessel maintenance program.

The Contractor shall be reimbursed by…