Atch 11 CARE SA Instructions.pdf

HTC71123RW003

Attachment 11

Electronic Rate Submission – Integrated Booking System, Carrier Analysis Rate Evaluation Service Application (IBS CARE SA)

August 2023

A. IBS CARE SA is open and available for submission of rate proposals.

B. Proposed rates must be submitted electronically via https://eta-teams.transport.mil/teams/login

C. IBS CARE SA Instructions

1. Contractors shall submit their rates for the following RFPs: NSG2-B (base year), NSG2-1 (option year 1), NSG2- 2 (option year 2), NSG2-3 (option year 3), and NSG2-4 (option year 4). See Section E below for instructions on accessing the application.

2. A rate offered with the value of “0.00” (zero) will be considered as “no charge” for the service by the Contracting Officer (CO).

3. All basic container rates, unless otherwise specified, are to be offered in dollars and cents (lump sum).

4. All basic breakbulk ocean rates, unless otherwise specified, are to be offered in dollars and cents, per measurement ton (MT) of 40 cubic feet manifest measure and based on liner terms.

5. Cargo volumes in IBS CARE are based on yearly historical data.

6. Rate changes can be made to any contract rate submission as identified in IBS CARE SA as long as the changes are made prior to the expiration of the time and date set for receipt of initial proposals. Offerors must enter changes in dollars and cents per MT, per container, or as otherwise specified, in the appropriate line-item field. If rates are changed in IBS CARE SA, an updated excel file must also be sent, prior to the expiration of the time and date set for receipt of initial proposals, to Sarah Albers at sarah.l.albers2.civ@mail.mil and Shanda Lyman at shanda.l.lyman.civ@mail.mil with a statement that the updated rates supersede the original submission. If there is a discrepancy between the rates provided in IBS CARE SA and the rates provided in the latest excel file, the excel file will take precedence.

7. Contractors must immediately notify the CO if experiencing difficulties in accessing IBS CARE SA data. If Contractors are unable to access IBS CARE SA to enter the required data in sufficient time to be received by the Government, they must notify Sarah Albers at sarah.l.albers2.civ@mail.mil and Shanda Lyman at shanda.l.lyman.civ@mail.mil. The Government should be notified no later than 22 November 2023 at 1200 CST.

Should a Contractor be awarded the contract, rates must be entered into IBS CARE no later than 3 business days after award and must be identical to those rates provided in the Rate and Pricing Schedule.

D. Hardware and Software Requirements

1. Hardware IBS utilizes Red Hat Enterprise Linux (RHEL) servers located in the Amazon Web Services (AWS) Government Cloud US (GovCloud (US)). The system incorporates Transfer Control Protocol/Internet Protocol (TCP/IP) for basic network connectivity, Secure Shell (SSH) for secure access and data interfaces, and Hypertext Transfer Protocol (HTTPS) (Post) for secure web communications. IBS utilizes an Oracle relational database management system (RDBMS). The web servers utilize Oracle WebLogic, WSO2, and Tomcat.

2. Software IBS is a combination of web-based applications and web services. Users access the IBS web applications via Chrome or Microsoft Edge through a simple object access protocol (SOAP) request via secure socket layer (SSL) connections. Users’ access is via the SDDC Transportation Enhanced Access Management Service (TEAMS) Single Sign-On (SSO) application.

E. Request for IBS CARE SA Access

1. Register for an ETA-TEAMS IBS CARE SA account (New Users)

a. From the ETA-TEAMS home page, https://eta-teams.transport.mil/teams/login, click New User Registration on the left-hand side.

b. Once the registration page displays, use the alphabet links and search box to filter the available systems. Select the application(s) you wish to register for by clicking the "+" sign next to the application name.

c. Apply for the IBS CARE SA (Contractors) application, then click “Next” to continue. Enter your information on the registration form making sure to complete all fields marked with an asterisk (*). The email address provided on the registration screen will be used to deliver status updates regarding the request(s). For security reasons, an individual email address must be used. (Note: Make certain you enter your Company’s four letter SCAC in all CAPS). Scroll down the page and click “Next” to continue.

You may be required to register your digital certificate at this time. If you do not have a digital certificate, please follow the instructions under Help -> PKI Information to obtain one.

d. Verify you have a DoD approved PKI (Yubikey) or a CAC card to register. Select the “Next” button and your certificate will pop-up. For CAC card users, please select your “email” certificate, enter in your certificate security pin, and select the “Next” to continue. Verify the correct certificate is displaying before submitting the certificate to the ETA-TEAMS system. Click “Next” to continue.

e. Enter the reason you need the application(s) you are applying for and click “Next” to continue. You will be directed to a “Security Questions” page. This information needs to be accurate and may be requested in the future if you happen to become locked out of your account. Answer the security questions and click “Next” to continue.

f. You will be directed to a “Confirmation Information” page. Verify the information you filled in is accurate and click “Next” to continue. If any corrections need to be made, select the “Change” button on the right. Click Submit Request.

g. You will be directed to the “Submission Results” page, please make sure you write down your “Request ID”.

This will be your ETA-TEAMS User-ID after being approved for the requested application(s)

h. Once your account is approved, you will receive an email via the address provided in the “Registration Page.

When you receive the email, navigate to the ETA-TEAMS homepage, and select the “Login” button.

Your certificate will pop-up. Select the certificate you used to register, enter your pin, and select “OK”. You will then be re-directed to the ETA-TEAMS homepage and your application(s) will be available to the right under “My Approved Applications”.

2. Registering for access to additional applications (Existing ETA-TEAMS Users)

a. From the ETA-TEAMS home page, log in (if you haven’t already) by selecting Login on the left-hand side.

b. Click Request Additional Applications on the left or via the horizontal menu bar.

c. The applications for which you are currently approved will display along with a list of the other ETA-TEAMS applications available. Scroll down the listing and on the left side of the screen, select the (+) next to the IBS CARE SA application.

d. Scroll down to the bottom of the page and click “Next” to continue.

e. Update your information, if it has changed, and provide any additional information needed on the request form.

(Note: Your Company’s four letter SCAC must be entered).

f. Click Submit Request at the bottom of the page.

g. You will receive an email with your request receipt. When your request is processed, you will receive an additional email denying or approving your request. If your request is approved, the message will inform you that you have been approved for the requested system. Use your same digital certificate to access the system.