Architecture_Questionnaire.pdf
PDF 155 KB Posted
- Solicitation number
- 485
- Issued by
- Los Angeles County, San Francisco City, California
About this file
This is a Technology/Architecture Questionnaire document issued by the City of Santa Monica, California for evaluation of vendor proposals related to an Onboard Bus Video Surveillance System (OBVSS) for the Department of Transportation. The questionnaire is structured to assess vendor capabilities across eight critical review areas: Architecture Review, Technology Review, User Experience, Integrations Review, Configuration and Customizations, User and Access Management Review, Maintenance and Support, and Reporting and Business Analytics. Vendors are required to address application components, module relationships, interaction diagrams, and conceptual architecture including cloud-to-on-premise connections. The document requests detailed information on programming languages, database environments (multi-tenant versus single-tenant), cloud providers and server locations, code promotion procedures, and proposed system environments. Vendors must also provide comprehensive documentation on all URLs, desktop applications, user personas, and front-end technologies that will be part of the proposed solution.
The questionnaire emphasizes integration capabilities with the City's existing ecosystem, including Tyler Munis, ServiceNow, Laserfiche, DocuSign, ESRI GIS, and SharePoint, along with data migration strategies and API specifications. Vendors must detail customization and configuration handling, authentication and authorization options (including Okta and Active Directory integration), and support models including SLAs, escalation procedures, and training availability. Additionally, vendors are expected to provide information on system upgrade frequency and compatibility, user and access management capabilities with granular control options (row-level and field-level), business continuity and disaster recovery planning, and reporting capabilities including integration with the City's Tableau dashboarding system. The questionnaire also requests a three-year product roadmap and descriptions of operational reporting, KPI creation processes, and enhancement request procedures.
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Other files
| File | Type | Posted |
|---|---|---|
| Request_for_Proposals_for_Onboard_Bus_Video_Surveillance_System.pdf | ||
| OBVSS_Cost_Proposal_Schedule.xlsx | XLSX spreadsheet | |
| Enterprise_Core_Technologies.pdf | ||
| BBB_OBVSS_System_Requirements_Matrix.xlsx | XLSX spreadsheet | |
| VISA_Questionnaire.pdf | ||
| Software_Maintenance_Agreement_Template.docx | DOCX document | |
| Software_as_a_Service_Template_(11-25).docx | DOCX document | |
| A-Proposer_Checklist.pdf | ||
| City_of_Santa_Monica_VISA_Questionnaire.pdf | ||
| Proposer_Checklist.pdf | ||
| D-Software_Maintenance_Agreement_Template.docx | DOCX document |
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Text version
Technology/Architecture Questionnaire
1685 Main Street, Suite 209, Santa Monica, CA 90401 • procurement@santamonica.gov www.santamonica.gov • @cityofsantamonica • @santamonicacity
Technology + Architecture Review 1 Architecture Review
- List different Components (Modules) of applications.
- Discuss Components (Modules) Relationship diagram (Static).
o How different components are related to each other?
- Discuss Components (Modules) Interaction Diagram (Dynamic).
o How do different components interact with each other based on different scenarios?
- Discuss conceptual architecture diagram.
o Connection from cloud to on-premise devices.
o The connection among various SaaS modules on the cloud.
2 Technology Review
- Programming languages used
- Database utilized to store the City’s data (multi-tenant/single-tenant environment)
- Cloud provider and Cloud server locations
- How many environments are proposed in the proposal?
- How does the code promotion/migration work from development/staging to production?
(for the City)?
3 User Experience
- Provide a list of all the URLs/desktop applications needed as part of the solution.
- Discuss all user personas and how they will access different components of the systems.
- Discuss front-end technologies used to create a solution.
- Discuss any front-end framework utilize for creating the solution.
4 Integrations Review
- Discuss data migration strategy
- Integrations o List out-of-the-box integration available.
City’s ecosystem: Tyler Munis, ServiceNow, Laserfiche, DocuSign, ESRI GIS, SharePoint etc.
o Procedure to create “Custom” integrations.
o API capabilities.
Is there Open API available? What are the access methods?
Could API be used for bi-directional data transfer?
Requirements for accessing APIs.
• Any pricing limitations mailto:procurement@santamonica.gov http://www.santamonica.gov/
Technology/Architecture Questionnaire
1685 Main Street, Suite 209, Santa Monica, CA 90401 • procurement@santamonica.gov www.santamonica.gov • @cityofsantamonica • @santamonicacity
5 Configuration + Customizations
- How are the customizations to the solution handled?
o What technical skills are needed for customizations?
- What are the requirements for configuration changes?
o What technical skills are needed for configuration changes?
- How often is the solution upgraded? (quarterly/yearly?)
o Does the customer control the upgrade path and lifecycle?
o How many previous versions are supported?
- Are the customizations compatible with system upgrades?
6 User + Access Management Review
- Share options for the authentication provider (Okta, AD, etc).
- How is the user authorization handled?
o Groups and ACL Integrate with AD groups?
o What does the management of ACL look like?
What skills are needed?
o What is the granularity of Access?
Row-level/field-level control?
7 Maintenance + Support
- How are the enhancement requests submitted and prioritized?
- How are the system issues handled? (Share SLA)
- What is the escalation point for these issues?
- What kind of training paths are available for technical and business users?
- Any user community?
- What are the options for monitoring/alerting downtime?
- Provide a product roadmap for the next three years
- What is the proposed solution for business continuity planning and/or disaster recovery?
8 Reporting and Business Analytics
- What Operational Reports are provided as part of the solution?
- How does the customer create new KPIs?
- The City uses Tableau for dashboarding – could the data be imported to Tableau for historical reporting?
mailto:procurement@santamonica.gov http://www.santamonica.gov/
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