Appendix 3 - Digital Maturity Self Score Matrix Revised 7.15.24.xlsx
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- CTR026527
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- Maryland
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This document is a Digital Maturity Self-Score Matrix for the Agile Digital Experience Product Transformation (ADEPT) solicitation (BPM044685). It serves as a technical qualification and corporate qualification scoring appendix for state and local contract evaluation purposes. The matrix is designed to assess offeror capabilities across multiple dimensions of digital maturity and organizational readiness.
The scoring matrix consists of two primary sections: Technical Qualifications (Dimension 1) and Corporate Qualifications (Dimension 2). Technical qualifications evaluate seven competency areas including Agile/Iterative Development, Human-Centered Design, DevOps, Security, Accessibility, Technical Proficiency, and Digital Service Playbook knowledge. Corporate qualifications assess seven organizational dimensions including Corporate Culture, Hiring Practices, Knowledge Sharing & Mentorship, Inclusive Work Environment, Equitable Opportunities, Partnering, and Digital Service Advocacy. Each competency is scored on a three-level scale, with Level 1 representing limited understanding, Level 2 representing compliance with general standards, and Level 3 representing comprehensive and proactive application. Offerors receive points equal to the level selected (one point for Level 1, two points for Level 2, three points for Level 3), with supporting artifacts required for technical qualifications but not mandated for corporate qualifications at the proposal stage. The maximum possible score is calculated by totaling points from both technical and corporate qualification sections.
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Technical Qualifications
| Appendix 3 - Digital Maturity Self-Score Matrix, Technical Qualifications (Page 1 of 2) |
| Agile Digital Experience Product Transformation (ADEPT) |
| Solicitation No. BPM044685 |
| Scoring Instructions: Offerors receive one point per Level (e.g., Level 1 = 1 point, Level 2 = two points, Level 3 = three points). Only one level can be selected per column. Enter the score in all the applicable Self-Score column(s) in the white cells. If any of the Level(s) do not apply leave blank. |
Artifacts: Per section 1.1.2 of the RFP, Offerors must submit artifacts for each of the categories listed in each column.
| Dimension 1: Digital Service Concepts Maturity | Agile/Iterative Development | Self Score | Human-Centered Design | Self Score | DevOps | Self Score | Security | Self Score | Accessibility | Self Score | Technical Proficiency | Self Score | Digital Service Playbook | Self Score | Points |
| Definiton | A methodology that emphasizes flexible planning, customer feedback, and continuous improvement through iterative cycles and collaborative cross-functional teamwork. It prioritizes adaptability to change and quick delivery of value to the customer. | An approach to problem-solving that involves the human perspective in all steps of the problem-solving process. It focuses on designing products, services, or processes with a deep understanding of the users' needs, behaviors, and usage contexts. | A set of practices that combines software development (Dev) and IT operations (Ops) aimed at reducing the system development life cycle and providing continuous delivery with high software quality. It emphasizes automation, collaboration, and integration between development and operations teams. | In the context of digital services, it refers to the measures, practices, and processes designed to protect networks, devices, programs, and data from attack, damage, or unauthorized access. | The practice of making your websites, apps, and digital content usable by as many people as possible, including those with impairments or disabilities. It involves designing digital products that can be used by people with a wide range of abilities and disabilities. | The expertise and competency in specific technical areas or technologies. This includes the use of programming languages, understanding of data management, and familiarity with AI/ML concepts, ensuring the ability to develop and manage digital solutions effectively. | The practices, strategies, and principles for delivering effective digital services in the government. It typically covers areas such as user-centered design, agile methods, security, and privacy, aiming to improve the quality and efficiency of digital service delivery. https://playbook.cio.gov/ | ||||||||
| Level 1: Limited understanding or application | Traditional approach with minimal agility. Teams have basic understanding of iterative deployment but does not consistently apply an agile process approach | Limited user involvement in design. They do not engage or prioritze user-centric design principles | Basic Devops practices with familiarity of basic collaboration between dev and ops teams. Limited exposure to advanced automation and integration practices | May implement basic security measures but demonstrate a reactive approach to security. | Limited accessibility considerations with a compliance-based or reactive approach to implementing them. | Has limited exposure or use of a variety of programming languages, technologies, understanding of data management and AI/ML concepts | Teams have a basic understanding but lack depth in applying the principles | 0 | |||||||
| Level 2: Compliance with general standards and understanding | Basic understanding and adoption of Agile principles. Can apply both single and scaled agile practices based on function, solution, or strategy as appropriate | User research conducted, but improvements needed. They show awareness of user needs but may not fully integrate feedback loops in the design process | Integration of DevOps Practices are understood and integrated as a workflow. There is an awareness of importance of collaboration, communication and some levels of automation. | Actively integrate security practices into the dev and ops workflows. Understands the importance but does not have the full automation in place | Compliance with basic standards and implement standards to address fundamental accessibility requirements | Has demonstrated proficiency in core technologies and programming languages | Teams have a solid understanding of most principles but may need refinement in some areas | 0 | |||||||
| Level 3: Comprehensive and proactive understanding and application of practices | Mature Agile practices, continuous improvement, and collaboration. Can explain the concept of "why" agile | User-centric approach, regular feedback loops, and iterative design to show a deep commitment to creating user-centric experiences | Showcase advanced expertise to seamlessly integrate DevOps practices across the entire lifecycle. Proficient in advanced automation, emphasizing optimization, and efficient workflows along with strong collaboration skills. | Security is embedded throughout the development lifecycle as a seamless integration in the process. Emphasize proficiency in the automation of security measures. | Go beyond basic accessibility requirements to ensure comprehensive usability, considering diverse user needs and exceeding minimum requirements. | Demonstrated mastery in a wide range of programming languages and technologies relevant to current tech trends and legacy enviornments | Teams have a deep understanding of the core principles and apply it in solutions across the board. | 0 | |||||||
| Supporting Artifacts may be attached to TAB D (See RFP 5.3.2.E) and do not count as part of the page limit. | |||||||||||||||
| Total Technical Qualification Point(s) | 0 |
https://playbook.cio.gov/ Corporate Qualifications
| Appendix 3 - Digital Maturity Self-Score Matrix, Corporate Qualifications (Page 2 of 2) | |||||||||||||||
| Agile Digital Experience Product Transformation (ADEPT) | |||||||||||||||
| Solicitation No. BPM044685 | |||||||||||||||
| Scoring Instructions: Offerors receive one point per Level (e.g., Level 1 = 1 point, Level 2 = two points, Level 3 = three points). Only one level can be selected per column. Enter the score in all the applicable Self-Score column(s) in the white cells. If any of the Level(s) do not apply leave blank. | |||||||||||||||
| Per section 1.1.2 of the RFP, artifacts for the Corporate Qualification are not needed as part of the minimum qualifications; however, they may be requested as part of the Oral Presentation, if applicable. | |||||||||||||||
| Dimension 2: Corporate Maturity | Corporate Culture | Self Score | Hiring Practices | Self Score | Knowledge Sharing & Mentorship | Self Score | Inclusive Work Environment | Self Score | Equitable Opportunities | Self Score | Partnering | Self Score | Digital Service Advocacy | Self Score | Points |
| Definition | This refers to the shared values, beliefs, and practices within a company that influence its decision-making and behaviors. A mature corporate culture aligns closely with digital service values, fostering collaboration, adaptability, and a focus on continuous improvement. | The strategies and methodologies a company employs to attract and select candidates. Mature hiring practices ensure a diverse and skilled workforce by integrating inclusivity, strategic alignment, and collaboration with business development teams. | The processes and programs in place for sharing expertise and guiding employee development within an organization. A mature company actively fosters professional growth through comprehensive mentorship and knowledge-sharing initiatives, recognizing these as essential for continuous learning and improvement. | The degree to which a company’s culture and policies support diversity, equity, and inclusion. Mature organizations have diverse and inclusive teams across all levels, contributing to creative problem-solving and robust policies that are deeply embedded in the organizational culture. | The fairness in access to opportunities and resources for all employees, based on merit and performance. In mature companies, policies ensuring pay equity and equal opportunities are well-established and supported culturally. | The ability of a company to form strategic partnerships that align with organizational goals and enhance its service offerings. A mature company has well-established networks and demonstrates agility in forming partnerships that address diverse projects or agency requirements, thereby increasing competitiveness. | The extent to which a company engages with and contributes to the wider digital service community. Mature companies play a leading role in advocating for best practices, actively engaging in conferences, workshops, and industry events, and contributing to discussions through articles, blogs, and speaking engagements. | ||||||||
| Level 1: Limited understanding or application | The organization has limited alignment with digital service values, hindering collaboration and adaptability. More of a traditionalist approach to tech implementations exists or there is a lack of an identifiable culture | Lacks strategy and inclusivity that can lead to talent gaps. Limited collaboration with business development or proposal writing to ensure cohesiveness | Mentorship programs, training, and skill building are limited as the billable "work" is prioritized, limiting skill development | Siloed departments with limited policies promoting inclusivity. Diversity and inclusion initiatives may lack alignment with organizational goals | Limited advancement considerations with a compliance-based or reactive approach to implementing them. | Limited success in partnership strategies that align with organizational goals, limited diversity in types of partnerships formed, or partnerships exist but the impact of securing contracts through them is minimal | Limited engagement and involvement with the community, is unclear of the trends and best practices, and limited or no contributions to industry discussions. Limited engagement with stakeholders. | 0 | |||||||
| Level 2: Compliance with general standards and understanding | The organization is making progress in creating values and principles and a culture to support them, but there is room for further development. | Strategic alignment is established and effective, but can benefit from improvements around inclusivity and business development opportunities | Some knowledge-sharing and mentorship programs exist but need expansion. Employees are encouraged to self-start, or self-elect to continually improve their skills and abilities | Some diversity, but improvement is needed. Inclusive policies exist but with limited integration or results. | Compliance with basic standards and implement standards to address pay equity and other equaling operations for employees and managers | The org has successfully formed partnerships that have led to both sub or prime contracts, but the network may not be fully extensive. Demonstrates the ability to strategically choose partners based on requirements and expertise as well as diversification. | Increased visibility in the digital service community by regularly attending conferences, webinars, and industry gatherings. Periodically contributes to industry discussions through blogs, panels, or speaking engagements. | 0 | |||||||
| Level 3: Comprehensive and proactive understanding and application of practices | The organization has a well established culture which fosters collaboration, company identity, adaptability and is focused on continuous improvement | Regularly included in all strategic decisions, ensuring a diverse and skilled workforce. Full collaboration with bizdev teams to ensure workforce needs can be met. | Actively fosters professional growth and mentorship as a corporate goal. Management ensures lower level employees have skill improvement opportunities | Diverse and inclusive teams are prevalent in leadership and throughout the org and contribute to creative problem solving and solutions. Robust policies are embedded in the organizational culture | Ensures pay equity, equal opportunities based on performance and merit, and has the cultural support around it | Has well-established networks and partnerships, leading to joint ventures and shared initiatives. Demonstrates agility in forming partnerships to address different projects or agency requirements. Increases competitiveness by leveraging complementary strengths | Plays a leading role in shaping and advocating best practices, fostering a robust government partner network. Actively engages in conferences, workshops, and industry events as a sponsor or speaker. Contributes through articles, blogs, and whitepapers, collaborating with stakeholders to advance the digital service movement. | 0 | |||||||
| Total Corporate Qualifications Point(s) | 0 |
| A. Total Technical Qualifications Point(s) | 0 | |
| B. Total Corporate Qualifications Point(s) | 0 | |
| TOTAL POINTS A + B = | 0 |
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