ERRC_PerformanceQuestionnaire_0819.doc

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Operations and Maintenance Services at Eastern Regional Research Center (ERRC)
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AG-32SC-S-13-0008
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Performance Questionnaire

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AG-32SC-S-13-0008

Wyndmoor O&M Amendment 006

Past Performance Questionnaire

Facility Operations & Support Service

ERRC Wyndmoor PA Contractor:________________________ Prime or Sub?___________________

Contract Number: __________________ Contract Type: _________________

Description of Service: ______________________________________________

Period of Performance: ______________________________________________

Contract Value at Award: ________________ Final: _____________________

PLEASE FILL IN THE FOLLOWING RESPONDENT INFORMATION:

Name (printed): _________________________________________________

Office Symbol and Organization: _____________________________________

Contracting Agency or Customer _____________________________________

Phone (Commercial and DSN): _______________________________________

Fax Number and E-mail Address: _____________________________________

Position Title: __________________________________________________

Length of Involvement in Program/Contract: __________________________

Date Questionnaire Completed: _______________________________________

Completed surveys shall be returned directly to MARK.VOLK@ARS.USDA.GOV Prior to 09/04/2013 For each item requesting a rating, respond with the rating that best describes the contractor’s performance for the referenced contract or order. If an item is not applicable to your contract order, or if you do not know how the contractor performed/is performing on that item, please resond N/A.

Excellent
Consistent record of exceptional past performance by the offeror

and any proposed major subcontractors on work identical or very similar to the work requirements of the proposed contract. Many strengths and no weaknesses.

Very Good
Consistent record of successful past performance by the offeror and any proposed major subcontractors on work identical or very similar to the work requirements of the proposed contract. Strengths far outweigh any weaknesses.
Good
Successful past performance by the offeror and any proposed major subcontractors on work identical or very similar too the work requirements of the proposed contract. Strengths outweigh any weaknesses.
Neutral
Neutral score. Assigned to offerors with no relevant past performance.
Weak
Weaknesses outweigh strengths
Poor
Weaknesses far outweigh strengths
Fails
Significant weaknesses with no strengths.

PAST PERFORMANCE:

1) Success performing at a similar complex research environment or similar multiple-function support services.

N/A F P W N G VG E

2) Emphasis on maintenance and safety demonstrating technical requirements as defined in PWS.

N/A F P W N G VG E

3) Ability to simultaneously manage multiple projects with multiple disciplines.

4) Working relationship with the Government.

N/A F P W N G VG E

5) Actions taken to resolve problems in a timely manner.

N/A F P W N G VG E

6) Project Manager meets requirements of RFP.

7) Appropriate management staffing.

8) Knowledge/expertise demonstrated by personnel.

N/A F P W N G VG E

TECHNICAL APPROACH/STAFFING PLAN:

9) Contractor’s cross-utilization to increase efficiency and effectiveness.

10) Appropriateness of personnel for services provided.

N/A F P W N G VG E

11) Contractor’s energy efficiency planning, cost savings measures implemented.

12) Contractor’s ability to successfully perform preventative maintenance.

13) Adherence to response times for emergencies.

N/A F P W N G VG E

14) Adherence to cost estimates for change orders.

N/A F P W N G VG E

15) Ability to meet the terms of the contract within the contractually-agreed price(s).

16) Knowledge and understanding of a performance based service contract.

Remarks:___________________________________________________________________

17) Have there been any disputes/claims relative to the contract? (IF YES, please explain in “REMARKS”) Remarks (areas having significance when considering this contractor for a similar contact: exceptional and unsatisfactory ratings):

PERSONNEL/MANAGEMENT

18) Contractor’s commitment to employee training

19) Demonstrates organizational structure.

20) Defined corporate policy on how to achieve utmost quality performance.

21) Contractor ability and knowledge in developing

N/A F P W N G VG E

and/or utilizing work tracking procedures/systems.

22) Contractor’s effectiveness in selection of management and utilization of subcontractors.

23) Tracking and scheduling of preventative maintenance

N/A F P W N G VG E

24) Contractor’s hiring, training and retaining a qualified workforce.

25) Utilization of subcontractors (small business goals were achieved).

26) Stability in the contractor’s workforce (personnel changes, turnovers/capture rates, etc.).

N/A F P W N G VG E

27) Contract start-up (phase-in) transition.

N/A F P W N G VG E

28) Understanding of contract terms, requirements, scope and Government expectations.

Technical Understanding

29) Adherence to all security regulations regarding the physical infrastructure and personal issues.

N/A F P W N G VG E

30) Implemented and/or employed acceptable security measures.

31) Contractor’s experience in bio-containment procedures. Training employees in BL-2/3 agricultural bio-containment procedures.

32) Implemented or employed BL-2/3 agricultural bio-containment procedures.

33) Adherence to all safety regulations and accepted safety plan. Participation in safety/security committees.

34) Knowledge of performance based contracts.

N/A F P W N G VG E

35) Procedures for work management (coordination, scheduling estimating, manning, monitoring and close out).

36) Communication (keeping customer informed of status of work, tracking and rectifying customer complaints.

37) Tracking of work performance that requires corrective action due to performance deficiencies.

38) Ability to identify problems in:

a. Management (relative to the contract)

b. Personnel (quantity and/or quality)

c. Scheduling projects

d. Quality control

39) Willingness to resolve the above problems in:

a. Management (relative to the contract)

N/A F P W N G VG E

b. Personnel (quantity and/or quality)

d. Quality Control

40) Ability to resolve the above problems in:

a. Management (relative to the contract)

N/A F P W N G VG E

b. Personnel (quantity and/or quality)

d. Quality control

41) Have there been any health/safety or facility related violations/serious accidents? (If YES, please explain in “REMARKS”).

Remarks:___________________________________________________________________

42) Prioritizing relative importance of responses to emergencies and non-emergencies to maintain a safe working environment.

43) Meeting of security requirements and proposed improvements for this service.

N/A F P W N G VG E

44) Ability to provide quality greenhouse oversight and gardening services in a research environment. N/A F P W N G VG E This form contains Source Selection Information when completed.

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