A10. Technical Questionnaire.docx

SOLID WASTE AND RECYCLING SERVICES TECHNICAL QUESTIONNAIRE

INSTRUCTIONS: Provide a detailed Technical Plan in response to this questionnaire. Provide a response and description for each specific task/question identified in the following tables. Limit your proposal to no more than twenty (20) pages in total.

1. Service Operations & Logistics | Ref: PWS, paragraphs 1.1, 1.5, 1.7 |

1. Describe your company's methodology for designing and optimizing collection routes for a service district of at least 280 collection locations, hauling and off-base disposal or recycling diversion of approximately 250 tons or more per month of non-hazardous solid waste and recyclable materials, similar in size and scope to a military installation. What data or technology do you use to ensure efficiency and minimize disruption?

2. Describe your standard approach for managing sudden, significant increases in waste generation for large-scale exercises, special events, or construction projects. Detail your process for deploying additional containers and executing off-schedule collections.

3. Describe your process for handling customer service requests, from a missed pickup complaint to a request for an unscheduled service, or mishap while performing service (i.e. Vehicle accident, property damage, on base traffic violation). What communication tools or platforms do you use to provide responsive service and keep the government COR (Contracting Officer's Representative) informed?

4. Does your company have experience in the last three years complying with California Waste Hauler Registration, reporting, or requirements compliance, If no California experience, does your company have experience complying with other Federal, State, or County Waste Hauler Registration, reporting or compliance requirements, please explain|?

5. Describe how you are going to ensure your trucks are bedded down within range for timely operation during contract hours without being able to park vehicles on base overnight.

6. Describe how your company or your subcontractor plans to perform and manage 34 or more monthly roll-off deliveries and/or swap-outs for roll offs of 10, 20, 30 and 40 cubic yard sizes?

2. Fleet & Container Management | Ref: PWS, paragraphs 1.1.5, 1.3 |

1. Describe your company’s comprehensive approach to fleet management for a fleet of at least two (2) or more MSW and recyclables collection vehicles. Detail your driver safety program (training, monitoring, accident prevention) and your preventative maintenance program.

2. What are the industry best practices for managing a large inventory of various container types (e.g., front-load dumpsters, roll-offs, compactors (What is meant by compactors?))?

3. What is your planned timeframe for your company to respond to requests for container repair, replacement, or delivery of a new container?

4. Describe your process for maintaining and repairing collection service vehicles and equipment. Where would you stage equipment/ vehicles when not in use or awaiting repairs?

5. What are your company’s key safety metrics i.e., prevented accident rates, and other metrics that show measurable safety outcomes based on their safety program protocols and can you show measurable outcomes from previous contracts?

6. Where container management is concerned, can your company demonstrate container inventory control, as well as container condition?

3. Recycling Programs & Waste Diversion | Ref: PWS, paragraphs 1.2, 1.6 |

1. Beyond providing separate containers, what innovative programs, educational materials or incentives have you found to be most effective in increasing recycling rates and maximizing waste diversion from landfills?

2. Contamination in recycling streams is a common challenge. What are your firm's most effective methods for monitoring contamination at the container level and providing feedback to facility managers to correct the issue?

3. The market value for recyclable materials can be volatile. How do you typically structure the pricing or credit model for recyclables in your contracts to account for this fluctuation in a way that is fair to both the contractor and the customer?

4. Environmental Compliance & Safety | Ref: PWS, paragraphs 1.2.4, 1.4 |

1. Describe your experience in planning for, responding to, and mitigating MSW stream and environmental contamination.

2. Provide a commentary describing any Notices of Violation (NOVs), fines, or penalties levied against your company (the specific division proposed for this contract) within the last three years. Include the date, case number, a description of the issue, the final decision, and any mitigating circumstances. If none, state "N/A".

3. Does your company regularly analyze and survey the local area of contract performance to try and find new companies/locations to take loads of solid waste to maximize diversion? Do you encourage your customers to source separate materials in roll-off loads so that loads can be diverted rather than disposed of as MSW or C&D?”

4. Has your company had any major injuries within the past 5 years? If so, please explain.

5. Does your company track Driver Qualifications and Compliance with Federal Commercial Driver’s License Requirements? Please explain your company’s process and how deficiencies are corrected?

5. Technology & Reporting | Ref: PWS, paragraphs 1.2.3, 1.2.5, 1.5.4 |

1. What technologies (e.g., onboard scales, GPS, software platforms) does your company utilize to track and report waste/recycling tonnage, service verification, and other key performance indicators for a service district of at least 280 collection locations?

2. Describe the level of detail and customization available in your reporting to the customer.

3. Describe your company’s practices and procedures for tracking waste loads, trip tickets, waste types (including recycling), processing locations, quantities delivered for processing and processing/ tipping fee’s. Explain the planned process to deliver this information the month following the service, and the month after the quarter in which service was provided to the COR. Describe the process to be used to resolve discrepancies and missing information?

6. Subcontracting | Ref: FAR 52.219-14 |

1. Do you intend to subcontract any portion of the work required under this contract? If yes, please describe the percentage and type of work to be subcontracted.

2. For any work you intend to subcontract, please identify the proposed subcontractor's qualifications and their relevant past performance on similar projects. Describe your management plan for overseeing and ensuring the quality and compliance of any and all subcontractors.

3. How will you ensure that all contractual requirements, environmental compliances, and response times are met by subcontractors?