Attachment_J.1_CELD_Labor_Categories_and_Descriptions_v3.pdf

Corporate Enterprise Learning & Development (CELD)

PERFORMANCE WORK STATEMENT (PWS)

The following labor category descriptions define the general qualifications of personnel that may be required to be provided by the Contractor in support of MCC’s learning and development program. This is not an all-inclusive list. Limited level of effort (LOE) may be required, particularly of those not identified as Key Personnel. Qualifications and capabilities of effort provided are nevertheless important.

Although no minimum education or experience qualifications are required for those not identified as Key Personnel, guidelines on levels of education and experience that support each labor category are included.

Labor Category Education Level and

Years’ Experience * Technical or Project Role, Responsibilities and

Demonstrated Skills or Expertise

MANAGEMENT/LOGISTICS

Director/Senior

Project Manager

(D/SPM)

[Key Personnel]

Master’s degree or higher in education, industrial/ organizational psychology or relevant field

15+ years of progressive experience including managing complex projects from inception to final evaluation

Applies demonstrated subject and program management expertise to conceptualizing and overseeing all aspects of complex projects.

Experience integrating cross-disciplinary expertise to design, develop, and implement innovative programs.

Knowledge of and experience with evaluation of multi-method learning programs for heterogeneous audiences.

Oversees PM and provides quality assurance on program design, planning, and implementation.

Liaises with TOD at critical junctures in program design and implementation; is available for consultation.

Full authority to act for the firm on all matters relating to daily execution of project.

PM

[Key Personnel]

8+ years of PM experience

Master’s degree or higher in relevant field

Serves as primary point of contact for the

Contracting Office Representative (COR) and

TOD’s PM. Responsible for tracking and reporting progress to COR and TOD PM.

Writes Contract Project Management Plan (CPMP)

Provides quality assurance on all deliverables and integration across elements.

Leads implementation of all program components to include administrative, technical, and financial matters.

Full authority to act for the firm on all matters relating to daily execution of project.

Years’ Experience * Technical or Project Role, Responsibilities and

Demonstrated Skills or Expertise

Technical

Writer/Editor

5+ years relevant subject matter experience

Bachelor’s degree or higher

Responsible for editing larger, more complex or technically advanced projects.

Gathers, analyzes, and organizes information for reports, training materials (e.g., case studies).

Devises approaches for portraying information in user-friendly and technically accurate manner.

Looks for inconsistencies of thought, development or organization and confers with authors to recommend treatment of materials.

Ensures information is accurate, complete, meets editorial and government specifications, and adheres to standards for quality, graphics coverage, format and style.

Edits reports, studies, or any other customer deliverables/documents for completeness, accuracy, correctness, coverage, format and style.

Communications

Specialist

Bachelor’s Degree or higher

5+ years communication planning and dissemination

Plans communication strategies to cover general program change as well as, specific deliveries to generate uptake

Creates ‘messaging’ and ensures consistency across all program platforms (e.g., email, LMS)

Ensures that tone and content of communications align with audience and graphics

Advises on opportunities to improve communication

Demonstrated skill in moderating oral and written output to effectively meet needs of a varied audience

Graphics Designer

Associates or

Bachelor’s Degree

5+ years design experience

Creates concepts, designs and develops graphical user interfaces, illustrations, animations or other graphics to support instructional resource solutions including reports, briefings, instructor materials, training aids, videos, web sites or other media.

Ensures that the “look and feel” of graphical depictions supports Government’s requirements and goals.

Integrates graphics generated with automated tools into deliverables.

Prepares presentations and other graphics, updating graphic presentations to improve quality, and enhance the usability of documents/electronic media.

Years’ Experience * Technical or Project Role, Responsibilities and

Demonstrated Skills or Expertise

Learning Assistant 0-4 years’ experience

Bachelor’s degree

Performs basic data collection, analysis and presentation under supervision including primary and secondary sources.

Participates in developing research plans and surveys, and performing statistical and other analyses to facilitate the interpretation of data.

Supports development of briefings/reports on project findings.

Supports the preparation and implementation of meetings, workshops and focus groups and documents results.

Supports design and development of training materials under supervision.

Supports delivery of training through a co-facilitation role.

STRATEGY, I/O & CONTENT SUPPORT, EVALUATION

Senior SME

[various fields]

Masters degree or higher in relevant field

(e.g., Program

Evaluation, Project

Management)

Credentialed if applicable (e.g., Project

Management)

15+ years of experience designing, advising, and/or delivering relevant content

Experience interacting with and serving heterogeneous, highly credentialed audience working internationally.

Well-versed in current research and practice in respective field.

Applies demonstrated subject expertise to advising on specific activity (e.g., program logic, course design).

Draws on expertise and experience to advise on/contribute content to curricula and courses appropriate for MCC’s business needs and level of learner sophistication.

May in very limited circumstances deliver content of limited duration.

Senior Learning

Specialist/IO

Psychologist

Masters degree or higher

10+ years experience

Experience interacting with a heterogeneous learning audience inclusive of highly educated individuals.

Advises on learning practice, based on experience and knowledge of current research and practice, particularly with regard to adult learning and strategies to counter cognitive load.

Applies demonstrated I/O expertise to advising on specific activity (e.g., program logic, course design).

Ensures adequacy of, and alignment between, objectives, content, and knowledge assessments.

Ensures content aligns with program logic and advises, as needed, on alignment across

LDM/capabilities mapping and delivery plan.

Years’ Experience * Technical or Project Role, Responsibilities and

Demonstrated Skills or Expertise

PROGRAM EVALUATION

Evaluation

SME

Masters degree or higher

10+ years experience

Deep experience with development of logical frameworks for learning programs

Designs evaluation and data collection plans, ensuring approach balances technical adequacy with parsimony

Experience with quantitative and qualitative analysis, particularly with reference to small sample sizes

Experience with survey design, particularly with reference to evaluation of learning

Ensures findings are synthesized in clear, succinct format

Ensures ‘best available’ current research and practices are applied in evaluation of MCC’s learning and program

Ensures adequacy of, and alignment between, objectives, content, and knowledge assessments.

Analyst/

4-8 years relevant

Bachelor’s degree or higher

Analyzes data, develops processes for storing and manipulating information, and prepares findings.

Provides project integration support.

Supports the preparation and implementation of meetings, workshops and focus groups and documents results.

Collects and documents customer requirements.

Supports collection, analysis, and presentation of evaluation data.

INSTRUCTIONAL DESIGN/DELIVERY

Senior Instructor/

Senior Learning

Specialist

8+ years of relevant experience

Master’s degree in education, industrial/organizational psychology, adult education or relevant field

Leads activity/course design and development, incorporating SME input.

Ensures activity/course design conforms to sound adult learning practice.

Advises on delivery modality

Identifies job aids and performance support strategies.

Delivers training

Incorporating SME input, develops curriculum/course content and assessment appropriate for MCC’s business needs and level of learner sophistication.

Years’ Experience * Technical or Project Role, Responsibilities and

Demonstrated Skills or Expertise

Instructor/

Learning Specialist

4-8 years of relevant experience

Bachelor’s Degree or higher

Delivers training sessions or train-the-trainer sessions in a classroom or alternative learning environment.

Employs delivery methods as identified in curriculum (e.g., lecture, case studies, and role-play).

Applies selected evaluation methods, evaluating results.

Supports Senior Instructors in design/prep tasks as appropriate.

WEB-BASED COURSE DESIGN/DEVELOPMENT

Course

Developer

Master’s degree in education, psychology, adult education or relevant field

5+ years of relevant experience

Advises on delivery modality and requirements for web-based content.

Researches needs and drafts outlines and sequenced curricula.

Oversees piloting to validate utility.

Advises on and adjusts content and delivery strategy accordingly.

ISD

4-8 years of relevant

Bachelor’s Degree or higher or ISD certification

Uses Instructional Design Methodology to design and develop customized curriculum materials, job aids, performance support tools and instructional outreach products to support stakeholder needs.

Assists in mapping courseware to competencies.

Transitions traditional instructor-led training content into an online, multimedia environment.

Supports development of evaluation tools and activities.

Evaluates courseware.

Analyzes environment and establishes program for applying evaluation methods.

Product

Functional

Tester

Associates or

Bachelor’s degree

2+ years design/testing

Develops test plans. Ensures independent verification and validation that product/system meets documented specifications.

Ensures solutions conform to LMS parameters.

Ensures solutions match customer requirements in terms of functionality, usability, efficiency, reliability, availability, and scalability.