8-Attachment D - Perfomance Standards.pdf

This is a Performance Standards document for Fleet Maintenance Services contracted by the City of Arlington, Texas. The document establishes service level requirements across two service categories with distinct availability standards. Public Safety and Mission Critical services require a 95% daily availability standard, while all other services require a 91% daily availability standard. Performance is measured on a monthly basis for target turnaround metrics, ensuring accountability and consistency in service delivery throughout the contract term.

The performance standards serve as measurable benchmarks that bidders and the selected contractor must meet to maintain compliance with the contract requirements. These standards directly support the City of Arlington's operational needs by guaranteeing rapid response times and high availability for critical fleet maintenance services. Contractors should anticipate that performance will be monitored continuously and reported on a monthly basis, with the 95% and 91% availability thresholds serving as the minimum acceptable performance levels for their respective service categories.