Attachment 3 Quality Assurance Surveillance Plan QASP.pdf

Attachment 3

QUALITY ASSURANCE SURVEILLANCE PLAN

737-700s Aircraft Configuration Upfit and Operations & Maintenance (O&M) Service

Contract Number:

Requirement Description: 737-700s Aircraft Configuration Upfit and Operations &

Maintenance (O&M) Service Support Contractor’s Name:

I. PURPOSE

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains / answers the following:

• What will be monitored.

• How monitoring will take place.

• Who will conduct the monitoring?

• How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance.

This QASP is a “living document” and the Government may review and revise it on a regular basis.

However, the Government shall coordinate changes with the contractor. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

The Contractor is responsible for the quality of all work performed under this contract. The Contractor’s QCP sets forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. This QASP details how and when the government will survey, observe, test, sample, evaluate, and document Contractor performance.

The following FAR clauses may apply depending on contract type:

52.246-4 Inspection of Services – Fixed-Price Unit Price (FFUP)

II. GOVERNMENT ROLES AND RESPONSIBILITIES

The following personnel shall oversee and coordinate surveillance activities.

Contracting Officer (CO) - The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned Contract CO: S. Andrew Whittaker Organization or Agency: DHS-HQ Telephone: 202.984.0251 Email: stephen.whittaker@hq.dhs.gov

Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file. At the conclusion of the contract or when requested by the CO, the COR shall provide documentation to the CO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The contractor shall refer any changes they deem may affect contract price, terms, or conditions to the CO for action.

Assigned Contract COR: TBD Telephone:

Email:

III. CONTRACTOR REPRESENTATIVES

The following employees of the Contractor serve as the Contractor’s representatives for this contract.

Program Manager:

Email:

IV. PERFORMANCE STANDARDS

Performance standards define desired services. The Government performs surveillance to determine if the Contractor exceeds, meets or does not meet these standards.

The performance expectation is to complete upfitting configuration of four (4) Boeing 737-700 aircraft and return aircraft to airworthy status during the Operations and Maintenance (O&M) service support.

V. INCENTIVES

The Government have no intention of providing incentives.

VI. METHODS OF QUALITY ASSURANCE

Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.

Regardless of the surveillance method, the COR shall always contact the Contractor's task manager or on-site representative when an issue is identified and inform the manager of the specifics of the problem. The COR, with assistance from the CO, if needed, shall be responsible for monitoring the contractor’s performance in meeting a specific performance standard/AQL.

Direct Observation. (Can be performed periodically or through 100% surveillance.)

Periodic Inspection. (Uses a comprehensive evaluation of selected outputs. Inspections may be scheduled [Daily, Weekly, Monthly, Quarterly, or annually] or unscheduled, as required.)

User Survey Validated User/Customer Complaints Progress or Status Meetings Analysis of Contractor's Progress Reports. (Evaluate cost, schedule, etc.)

Surveillance results may be used in the basis for actions (to include performance ratings) against the Contractor. In such cases, the Inspection of Services clause in the contract becomes the basis for the CO’s actions.

VII. QUALITY ASSURANCE SURVEILLANCE PLAN TABLE

(THIS IS A SAMPLE. QASP WILL BE PROVIDED IN THE AWARD)

Service Performance Acceptable Method(s) of Positive Negative Output Objective Quality Level Inspection Incentive Incentive

(TBD) (TBD) (AQL)

(TBD)

(TBD) (TBD) (TBD)

1. Adherence to DHS specific PWS deliverable requirements.

Products/services provided under PWS shall conform to all DHS specific standards, functional requirements and security standards.

All TO requirements mandated by laws, regulations, standards, and governance must be 100% compliant.

Periodic inspection, analysis of contractor’s PWS progress reports.

If performance is below standard, at any point during the duration of the contract, Contractor will be required to perform remedial work at Contractor's expense.

N/A N/A

VIII. RATINGS

Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome. The following ratings shall be used:

EXCEPTIONAL: Performance significantly exceeds contract requirements to the Government’s benefit.

SATISFACTORY: Performance meets contract requirements.

UNSATISFACTORY: Performance does not meet contract requirements.

IX. DOCUMENTING PERFORMANCE

Acceptable Performance

The Government shall document positive performance. A report template is attached. Any report may become a part of the supporting documentation for Contractor Performance Assessment Rating System Reports.

Unacceptable Performance

When unacceptable performance occurs, the COR shall inform the Contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the COR shall document the discussion and place it in the COR file.

When the COR determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR) and present it to the Contractor's program manager or on-site representative. A CDR template is attached to this QASP.

The Contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the Contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the COR. The Government shall review the Contractor's corrective action plan to determine acceptability.

Any CDRs may become a part of the supporting documentation for contract payment deductions, fixed fee deductions, award fee nonpayment, or other contractual actions deemed necessary by the

CO.

X. FREQUENCY OF MEASUREMENT

Frequency of Measurement

During contract order performance the COR will periodically analyze whether the negotiated frequency of surveillance is appropriate for the work being performed.

Frequency of Performance Assessment Meetings

The COR shall meet with the Contractor on a quarterly basis to assess performance and shall provide a written assessment for the preceding period. Interim assessment will be provided to the Contractor on an as-needed basis, as determined by the COR.

PERFORMANCE REPORT

1. CONTRACT NUMBER:

2. PREPARED BY: (NAME OF COR)

3. DATE AND TIME OF OBSERVATION:

4. OBSERVATION:

Prepared by:

Contracting Officer’s Representative Date

CONTRACT DISCREPANCY REPORT (CDR)

1. Contract Number:

2. TO: (Contractor Program Manager, Task Manager or on-site representative)

3. FROM: (Name of COR)

4. DATE AND TIME OBSERVED DISCREPANCY:

5. DISCREPANCY OR PROBLEM:

6. CORRECTIVE ACTION PLAN:

A written corrective action plan < is / is not > required.

The written Corrective Action Plan will be provided to the undersigned not later than < # days after receipt of this CDR. >

Prepared by:

Contracting Officer’s Representative Date

Received by:

Contractor Program Manager, Task Manager or Date On-Site Representative