A0001_Attachment 02 - QASP_Redline.docx

This is a Quality Assurance Surveillance Plan (QASP) document that establishes performance metrics and acceptable quality levels for contractor performance under the Safety Verification Initiative contract with U.S. Immigration and Customs Enforcement (ICE). The QASP defines six key performance areas with specific measurement criteria: Staff Readiness requires 95% AQL for maintaining 100% of contractually required fully qualified FTEs, monitored monthly with weekly reports during the first quarter; Deliverables requires 95% AQL for timely provision of all specified deliverables, tracked weekly during transition and annually thereafter; Incident Notification Compliance mandates 100% AQL with all notifications made within 24 hours of discovery, verified monthly; Case Timeliness requires 90% AQL for confirming addresses within 10 calendar days and completing initial contact within 7 calendar days of case assignment, excluding Federal holidays; Background Investigation Completion requires 90% AQL for accepting investigation packages without resubmission, tracked weekly during transition and monthly thereafter; and Case Accuracy requires 90% AQL for accurate task completion and data entry, verified through ad hoc random checks.

All performance metrics are reported through CPARS and monitored by the Contracting Officer's Representative (COR) using a combination of regular reports and random inspections. The document establishes that failure to meet or exceed specified AQL thresholds may result in unsatisfactory performance determinations. The surveillance methods include weekly site staffing reports, email receipt confirmation, incident reports, and random quality checks conducted by the government, with most metrics reported on a monthly basis to ensure ongoing compliance with contract requirements.