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ATTACHMENT J-7 [2 PAGES]
SUPERVISORY TRAINING – CONTRACTOR LED
SUBJECTS TO BE PRESENTED BY THE CONTRACTOR
The Contractor must present 9 hours of supervisory training to any security guard prior to performing supervisory functions and continue to provide this training each year for the life of this Contract. The hours listed in the “Hours” column are the recommended times needed for effective coverage of the material, to include questions and answers, interactive tasks, and reviews/quizzes of the material. The Instructor shall use his/her expertise in evaluating the class’s progress in comprehending and applying the concepts and materials taught. There may be some fluctuation in the actual time covered for each subject, but under no circumstances shall the Instructor provide less than 9 hours of training.
9 Hours
| Supervisor’s Duties and Responsibilities |
| 2 |
| Instructor(s) will discuss the basic duties and responsibilities of a security guard supervisor. Discussions will include instructions that all duty posts are to be manned at all times as required by the Task Order; that all required forms are to be completed in an accurate, legible and timely manner; and that all subordinate employees have all required equipment and maintain proper inventory records of service weapons and all other required equipment. |
| STLI Task Order Requirements |
| 1 |
| Instructor(s) will review basic STLI Task Order requirements and standards of performance for Contractors, Task Order employees, and the relationship of employees with key members of Government agencies and NPS officials involved in the administration and operation of STLI Task Orders. An actual Task Order will be discussed so that students will be familiar with all aspects of such Task Orders to ensure proper performance by all employees and supervisors. |
| Methods and Theories of Supervision |
| 1 |
| Instructor(s) will discuss various supervision management theories and the basic principles involved so that the student understands the various methods of supervision that are available to accomplish the goals of a first-line supervisor. |
| How to be an Effective Leader |
| 1 |
| Instructor(s) will discuss the importance of a supervisor being a good leader. Discussion will focus on the necessity of giving constant attention to countless details of personal behavior and personal relations with subordinates. |
| Purpose of Discipline |
| 1 |
| Instructor(s) will discuss the purpose of discipline and the use of praise and criticism to encourage and motivate employees. Discussion will focus on the use of criticism with the intention of improving job performance. |
| Effective Written and Oral Communication |
| 1 |
| Instructor(s) will discuss the problems oral communication encountered in both written and oral communication between supervisors and subordinates and methods to improve both. Lecture will include discussion of quantitative directives and the concept of asking while telling. Also included will be information on formal and informal communications and how the effective supervisor can use both to accomplish his/her mission as a first-line supervisor. |
| Motivating Employees and Problem Solving Methods |
| 1 |
| Instructor(s) will discuss methods used to motivate employees and to improve the performance of those employees who are not performing at acceptable standards. Emphasis will be on early identification of problem employees and methods that may be used to bring poor performance up to acceptable standards. Discussion will include problems related to alcoholism, illegal drug usage, and other related topics. |
| Scheduling Employees |
| 1 |
| Instructor(s) will discuss scheduling problems and methods to use available personnel effectively to ensure coverage of all posts in a cost-effective manner without using overtime. Included will be several practical “hands on” scheduling exercises. |