10_ATT_J-10_Security_Guard_Information_Manual_(SGIM).docx

Statue of Liberty National Monument

Security Guard Information Manual Attachment J-10

For Official Use Only Contents

1.3: Overview of the United States Park Police (USPP) 1 1.4: Overview of Statue of Liberty National Monument and Ellis Island 1

4.2: Personnel Control

Chapter 6: Special Situations 18

Appendix 1: Regulations Affecting Federal Property 24

Appendix 2: Command Center Reference Guide 30

Chapter 1 The National Park Service/United States Park Police and the Statue of Liberty/Ellis Island.

This section provides an overview of the mission of the Statue of Liberty National Monument and Ellis Island. It will also describe the different types of work places that you may be protecting. In order for you to appreciate the importance of your job, you need to understand the mission of NPS, USPP and the different environments in which you may be working.

1.1: Overview of the Department of Interior The U.S. Department of the Interior is a Cabinet-level agency that manages America’s vast natural and cultural resources. Secretary of Interior Sally Jewell heads our department, which employs 70,000 people, including expert scientists and resource-management professionals, in eight technical bureaus.

Our Mission: Protecting America’s Great Outdoors and Powering Our Future The U.S. Department of the Interior protects America’s natural resources and heritage, honors our cultures and tribal communities, and supplies the energy to power our future.

1.2: Overview of the National Park Service Created by Congress on August 25, 1916, the National Park Service (NPS) preserves, unimpaired, the natural and cultural resources and values of the national park system for the enjoyment, education, and inspiration of this and future generations. The National Park System of the United States comprises 392 areas covering more than 84 million acres in 49 States, the District of Columbia, American Samoa, Guam, Puerto Rico, Saipan, and the Virgin Islands. These areas are of such national significance as to justify special recognition and protection in accordance with various acts of Congress. The Park Service cooperates with partners to extend the benefits of natural and cultural resource conservation and outdoor recreation throughout this country and the world.

1.3: Overview of the United States Park Police The United States Park Police (USPP) is one of the oldest uniformed federal law enforcement agencies in the United States. Founded in 1791, it functions as a full-service law enforcement agency with responsibilities and jurisdiction in those National Park Service areas primarily located in the Washington, D.C., San Francisco, and New York City areas and certain other government lands. The United States Park Police is one of the few full-service police departments in the federal government that possess both state and federal authority. In addition to performing the normal crime prevention, investigation, and apprehension functions of an urban police force, the USPP are responsible for policing many of the famous monuments in the United States.

1.4: Overview of Statue of Liberty National Monument and Ellis Island "The Statue of Liberty Enlightening the World" was a gift of friendship from the people of France to the United States and is recognized as a universal symbol of freedom and democracy. The Statue of Liberty was dedicated on October 28, 1886. It was designated as a National Monument in 1924. Employees of the National Park Service have been caring for the colossal copper statue since 1933. The only way to get to Liberty Island is by using the Statue of Liberty - Ellis Island Ferry system. Private vessels are not allowed to dock at Liberty and Ellis Islands.

The visitors to the Statue of Liberty National Monument, including the Ellis Island National Museum of Immigration are incredibly diverse and visit the site for a number of reasons. Many people visit the Statue of Liberty because it is an international symbol of freedom well-recognized throughout the world, and a top "must see" destination in New York City. The image of the Statue of Liberty is very widespread, and many want to see this colossal statue in person. Although the numbers of visitors allowed inside the pedestal and statue itself are limited due to fire and safety codes, many visitors wish to view the museum and go to the crown and make some sort of connection to the Statue of Liberty whether that means learning about its history and symbolism or being in a photo with it, and everything in between. People visit the Ellis Island National Museum of Immigration because of its history as an immigration station and to learn more about the immigrant experience of their ancestors or people in general a century ago. Many visitors today contemplate the history and impact of immigration, especially in context of contemporary issues of immigration and migration today.

Visitors travel alone, as part of a family or small group, as part of a school or youth group, or as part of a large tour group. Besides normal daily visitation, events of various sizes and scopes happen on both Liberty and Ellis Islands, many of which require permits and special planning related to operations, safety, and security. These events can occur during the day or in the evening and range from intimate spreading of ashes ceremonies for families, re-enlistment ceremonies for military personnel, and bands or choirs performing for the public, to weddings, corporate events, and even large well-publicized media events celebrating aspects of the park's history. The events on Liberty Island tend to be in the spring, summer, or fall due to weather. Similarly, outdoor events on Ellis tend to be in the spring, summer, and fall, while indoor events at Ellis can happen year round.

Total overall height from the base of the pedestal foundation to the tip of the torch is 305 feet, 6 inches. There are 377 steps from the ground to the crown, of which 146 are in the helix of the statue itself.

Administrative Support NPS administrative support team performs all other functions not described above, such as contracting, budgeting, quality assurance, suitability adjudications and clerical support. You may encounter some of these personnel, although most of your contact will be with the USPP.

Communications Liberty Command and Control Center provides communications and CCTV support for NPS and USPP. The Dispatch Center also acts as information and control hubs during emergency situations. Open 24 hours a day, 7 days a week, the Dispatch Center monitors alarms, receive visitor and staff calls, dispatch law enforcement and emergency personnel, and retrieve information from other government agencies.

Law Enforcement The U.S. Park Police are the uniformed officers who patrol all sites within the Parks. They respond to and investigate reports of crime, respond to call for medical emergencies, and protect visitors and lawful assemblies from unwarranted disruptions.

Management NPS’s management, both at the headquarters and at the regional level, is responsible for developing and providing programs, policies, leadership, guidance and oversight for NPS personnel.

Security Guard Services Statue of Liberty and Ellis Island relies on security guards such as you to provide the crucial job of screening all visitors prior to entering the parks, as well as securing Sentry Posts and dispatching duties. Security guards have a crucial and highly visible role in support of NPS's mission. They are usually the first (and sometimes only) contact visitors have with the Statue of Liberty National Monument community, and they are usually the first line of security in a Federally-controlled facility. Although you are not employed by the federal government, you have a crucial role in the Park’s mission and operations. We value the support you provide.

Your primary responsibilities are to provide security at the Marine Inspection Office (MIO) Parking Area and Docks, the Ellis Island Bridge, the Statue of Liberty Screening Site, Liberty State Park Screening Site, Battery Park Screening Site, Battery Park Security Post, Liberty Command Center, and provide, as needed, service for Special Events, and to monitor all security systems, which include interior and exterior intrusion detection, entry access control systems, fire alarm, and closed circuit television surveillance systems.

Chapter 2 The Security Guard This chapter will provide the necessary elements for you to understand exactly what is expected and required of you. It will explain for you your mission, the desired qualities for a security guard, and the proper protocol when conducting business with employees and visitors.

2.1: Your Roles and Responsibilities Events demonstrate the need for NPS/USPP to focus on and increase security within our Parks. You are an important part of the security program designed to protect the Statue of Liberty and Ellis Island. Your services not only help secure these facilities, but also the many people who work in and visit these buildings every day. The federal government has established a contract with your employer to provide security guard services to support the Statue of Liberty and Ellis Island. How you will accomplish these tasks is established by this document, the contract and post orders. It is very important for you to understand your job because everything that you do on duty will ultimately affect the accomplishment of the park’s mission. Most people visiting a National Park do not know you work for a contractor. To these people, you represent NPS. If you do not perform your duties at the expected standard, the consequences could be damage to or loss of federal property, serious injury to personnel or even loss of life. Your role is to support the Park’s mission. Although U.S. Park Police are sworn law enforcement officers, security guards are not. You must understand the distinction between USPP officers and yourselves as security guards. USPP are responsible for keeping public order, enforcing laws, preventing crime and apprehending criminals. USPP officers can make arrests on and off Park property, investigate crimes ranging from homicide to theft of government property. They also investigate allegations of security guard misconduct on the job. Information you provide to USPP can be important to the successful outcome of a criminal investigation. USPP will serve as your primary law enforcement support as you perform your duties.

Security guards help keep public order and report suspicious activity. Your roles at the screening sites and sentry posts are crucial to the protection of our Parks, but you do not have the authority to arrest a suspect as a police officer. Your duties mainly concern detecting prohibited items, weapons, contraband and suspicious items/activities. As part of your assigned duties you are expected to:

· control access to specific areas of a Park;

· package screening;

· personnel screening; visitor processing; communications; patrol operations;

· monitoring CCTV and dispatching duties; suspicious behavior detection;

· respond to emergency situations involving the safety and security of the Park; and

· act occasionally as a crowd monitor to maintain order.

These duties will be discussed in much greater detail in the chapters that follow.

2.2: Typical Duties As a security guard, you will have many duties. Typical duties are described below and several will be explained in further detail later in this manual. Your specific duties will be detailed by post orders or by a USPP Officer in event of an emergency. During your career as a security guard, you may be required to perform most or all of the duties described below.

Guards at Sentry Posts You must be mentally alert and physically ready to operate and enforce the government’s system of personnel identification and access/egress control as it is stated in your post orders. The security guard will properly identify all authorized visitors, guests, Park Partners, workers, contract employees and log their names into the logbook. Check in all vehicles and verify authorization to enter.

· Marine Inspection Office (MIO) Used for staff (including NPS employees, concessioner employees, contractors and Park partners) and invited guests to gain access to Liberty and Ellis Islands via the Park's staff boat. Consists of small office and security screening guards use hand-held magnetometers and conduct cursory inspections of belongings, checking in all authorized guests permitted access based on approved Park Management logs. The security guard will need to use an Explosives/Narcotics Trace Detector. The security guard provides around-the-clock coverage to allow access control for the parking lot. Overnight guards will conduct periodic patrols of the MIO facility and provide vehicle access control for the MIO parking lot.

· Ellis Island Bridge (Post IV) A checkpoint for staff (including NPS employees, concessioner employees, contractors and Park partners), invited guests, all commercial freight deliveries (to the concessioner) as well as FedEx, UPS and USPS to gain access to Ellis Island via the service bridge between Liberty State Park and Ellis Island. It consists of a small guard booth and a vehicle barrier. United States Park Police Officers conduct cursory inspections of all vehicles and personal belongings. USPP Canine officers perform explosive sweeps on all delivery vehicles. The security guard will need to use an Explosives/Narcotics Trace Detector. The security guard checks in all authorized guests permitted access based on approved Park Management Logs.

You will provide on-site security and control access to the post area by detecting, observing and reporting suspicious and criminal activity. This includes security of all internal and perimeter areas designated within the confines of your assigned post.

You will answer general questions and provide directions to visitors. The security guard must be familiar with park areas and the locations of the most commonly sought after areas (restrooms, ticket office, ferry locations etc.), within the park. You must know the location of and have the ability to use any/all equipment associated to your assigned post area. This includes the first aid kit, fire extinguisher, fire alarms and panic alarms. Your post orders will provide direction on implementation.

Guards at Screening Sites You must ensure that all security screening equipment is in good working order. If any equipment is not in proper working condition, you will notify the USPP. You will maintain orderly flow of visitors through screening process. You will ensure all visitors’ property is divested into security bins for screening to allow visitors to pass through magnetometers. When weapons, prohibited items, suspicious items or contraband are found in the possession of a visitor you will notify USPP and identify the person who was in possession of the item(s). The security guard will hand-wand visitors when they unsuccessfully pass through the magnetometer two times. Hand-held magnetometers shall be utilized by a guard of the same gender as the visitor.

Screening Site Rules and Regulations You will observe and monitor visitors for compliance with the facility’s posted rules and regulations. You will report the persons who violate rules and regulations to the USPP.

Civil Disturbances You may be required to take actions to control crowds during civil disturbances. You also may be required to assist law enforcement personnel during such situations as directed by the COR.

Emergencies Emergency conditions require immediate attention and action and you may be required to respond. Depending on the nature of the emergency, you may have to assist the USPP. Emergency conditions may require you to be diverted from your normal duties until the emergency is over.

Hazardous Conditions You shall report and record all potentially hazardous conditions and items in need of repair, including screening equipment, inoperative lights, broken windows/doors and broken or slippery floor surfaces.

Reports, Records and Testimony You shall report suspicious, threatening and criminal activity that you observe while on duty to the USPP or Liberty Command Center. You may be required to testify in various judicial proceedings on behalf of the Government. Your employer will coordinate all contract-related court appearances with the COR when such appearances are required. You will be paid for all time associated with court duty, whether or not your testimony is provided or used in the case. Contract-related court testimony on behalf of the Government shall take priority over all your other scheduled duties. Unless otherwise required by the COR, you shall appear for court testimony wearing your full uniform.

Response to Injury or Illness You shall obtain professional assistance in the event of injury or illness of individuals while they are in the facility. You may be required to perform first aid, CPR and/or use the AED equipment in emergency situations (if trained or certified to do so) and properly assist medical and law enforcement personnel as necessary.

Security and Fire Systems You may be required to assist USPP with fire alarm and intrusion detection systems and other protection devices or building equipment located on or near your post. You may also be required to assist with building and area clearing in the event of an emergency.

Traffic Control Depending upon your location and based on your post orders, you may be required to direct traffic (vehicular and/or pedestrian), as well as observe the environment for suspicious vehicles or persons on or around Park property.

Unauthorized Access You shall report all such incidents to the USPP directly or through Liberty Command Center, in accordance with established procedures detailed in the post orders.

2.3: Creating a Good Image A professional appearance and courtesy will enhance the park visitor’s experience. Your professionalism in dealing with the public helps build a good image for your employer and instills a sense of trust in the client agency. While you are on duty you represent the Statue of Liberty, the government and your employer. You will usually be the first person a visitor meets upon beginning their experience with the park, and therefore, you have an obligation to always make a good impression.

Being a security guard for the NPS/USPP requires high standards. In your position you may have access to information that is either proprietary or on a need-to-know basis. You may be approached by people who ask you questions of a sensitive nature (e.g., about building security, government policies, etc.). Your responses to these questions are crucial. If you divulge sensitive information, you could be subject to disciplinary action, up to and including the permanent removal from all security guard service contracts and possibly criminal prosecution. Someone asking questions of a sensitive nature concerning the federal government or employees of the same should always be referred to the USPP for answers.

Your discretion applies to matters of both an official and non-official nature. The possibility exists that someone could overhear your conversation; and, takes it out of context. Comments about a sensitive matter may be reported to your superiors and if investigated and found to be true, you may be subject to disciplinary action. Always be mindful of your conversations and those personnel around you.

As a security guard for the NPS/USPP, you should be aware of the fact that any type of unprofessional behavior will not be tolerated and could result in you being removed from the contract.

Building trust and goodwill are two of your many important functions. Cultivate good relations with NPS staff and park partners at your worksite. Their safety is one of your responsibilities. This may be accomplished by a courteous greeting (e.g., good morning, good afternoon), by addressing them by name whenever possible (e.g., Mr. Smith, Ms. Jones). If their names are unknown a polite “sir” or “ma’am” would be appropriate. When making a request of someone, saying “please” before and a “thank you” after goes a long way (for example, “Sir, could I please see your identification?” and “thank you” after they comply). Gestures such as these not only make you appear to be professional and courteous, but also provides the people you are addressing a feeling of respect. Many times you will have VIPs visit the park, such as executive management, elected officials and judges. There have been many instances when a VIP has taken the time to write a letter of commendation on behalf of a security guard who has shown continued professionalism and attention to duty. It is well worth the small effort it takes to act professionally and courteously at all times.

Professionalism Professionalism for a security guard is a cornerstone for your foundation.

Your attitude and actions should clearly show everyone your intent to perform your duties to the best of your abilities and they in turn should cooperate and allow you to do so. You must exercise caution and be mindful when balancing friendliness and politeness with firmness.

You are there to provide a service. Even in the face of people being rude or abusive towards you, your demeanor should remain professional and courteous. It’s essential to be friendly, but never to the point where people will expect you to bend or break the rules. Never place yourself in a compromising position.

2.4: Basic Appearance Standards The following are basic standards for all security guards. Since you are a representative of your company, the Statue of Liberty and the government, you must meet the highest standards for appearance. Your appearance is a subtle, silent form of communication.

Personal Appearance You are expected to be clean and properly groomed at all times. Your uniform must be clean and unwrinkled when you report for duty. Your fingernails should be free of dirt and trimmed so that they do not extend beyond the fingertips. Nail polish may be worn if it is subdued and natural looking. Your hair must be clean, neat and not interfere with the proper wearing of official headgear. The height of the hair (male or female), from the scalp to the highest point on the coiffure, is not to exceed 2 inches. Hair must not fall below either the eyebrow when the head is uncovered nor protrude below the inside sweatband of headgear. A male security guard’s hair must not cover the top of his collar when standing. A female security guard’s hair cannot exceed below the bottom edge of her blouse collar when standing. Bouffant and modified bush styles are acceptable if they allow proper wearing of the official headgear. Hair ornaments, such as flowers and combs, cannot be worn. Items to hold hair in place such as bobby pins, hairpins and barrettes may be worn if they are concealed as much as possible and are of a color that blends with the hair. Faces must be clean-shaven, except for mustaches and sideburns. Men’s sideburns must be neatly trimmed, extending no lower than the bottom of the ear, constant in width (not flared), and end with a clean-shaven horizontal line.

Mustaches are to be neatly trimmed, they may extend no more than a half-inch beyond and a fourth-inch below each corner of the lips and go no higher than the nose line. Upon submission of a medical certificate from a licensed physician stating that a skin disorder exist and the individual cannot shave, he may wear a beard provided the beard hairs are trimmed symmetrically and do not protrude more than one fourth of a inch from the skins surface. The permission to be unshaven is granted only for the duration of the skin disorder. Therefore, the physician’s certificate must be updated every 6 months, unless the physician’s initial certificate stipulates the disorder may exceed beyond 6 months.

Makeup may be worn by security guards, provided it is subdued and natural looking. While you are on duty, you may not wear jewelry such as bracelets, chains, religious insignia, buttons or pendants. You may wear a necklace, but only if it is completely concealed beneath the uniform shirt. You may wear small, plain, button-type earrings. Large hoop-style earrings are prohibited. You must remove ALL face piercing jewelry prior to working on post.

Undergarments that can be seen through or above a uniform shirt must be white.

2.5: Standards of Conduct In performance of their duties, all guards and supervisors shall adhere to the standards of conduct and performance set forth in 41 CFR 101-20.3 (made part of this contract by reference).

Primary Violations (Level 1) The CO or the COR may request the IMMEDIATE removal of a contractor employee for any of the following:

· Commission of any crime or violation of law. This will include temporary removal for an employee charged in a criminal case. Acquittal may permit reinstatement.

· Having in his/her possession, selling, consuming, or being under the influence of intoxicants, drugs, or a controlled substance while on duty.

· Sexual Harassment of any person.

· Sharing of law enforcement sensitive information with others.

· Possession of an unauthorized weapon of any type while on the site. This includes chemical, edged, electronic, explosive, firearm or impact type weapons.

· Sleeping on duty.

· Unethical or improper use of official authority or credentials.

· Falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records.

· Serious violations of Sentry post/Screening Site Orders or Standing Operating Procedures.

· In the absence of the COR the on duty USPP Supervisor may request the IMMEDIATE removal of a contractor employee whose violation of conduct standards poses a hazard, safety violation or threat to the security of the site.

Secondary Violations (Level 2) Each Contract employee is expected to adhere to standards of behavior that reflect credit on himself, his employer, and the Federal Government. The CO and COR have the authority to cause the retraining (at the Contractor's expense), suspension, or removal of any Contract employee from the contract who does not meet and adhere to the Standards of Conduct as required in this Contract.

The Contractor is also responsible for ensuring that their employees conform to acceptable standards of conduct. The following actions, behaviors, or conditions are cause for removal from performing on the contract:

· Using Government equipment (i.e. computers, telephones, etc.) except as authorized by this Contract and the post orders.

· An incident or incidents of proven unprofessional, discourteous, or abusive behavior or language towards any persons present on the site.

· Using personal electronic equipment such as cellular phones, computers, smartphones, electronic games, audio or video equipment, etc. while on duty.

· Using or possessing personal reading materials (newspapers, magazines, and books), engaging in academic studies, or playing games (cards, puzzles, etc.).

· Concealment of material facts by willful omissions from official documents or records.

· Immoral or disorderly conduct, use of abusive or offensive language, or quarreling.

· Intimidation by words or actions, or fighting.

· Participating in disruptive activities, which interfere with the normal and efficient operations of the Government.

· Theft, vandalism, immoral conduct, or any criminal actions.

· Failure to pass drug screening test.

· Improper use of official authority or credentials.

· Violation of security procedures, Post Orders, memoranda, regulations, or other directives.

· Failure to cooperate with Government officials or local law enforcement authorities during an official investigation.

· Failing to demonstrate courtesy and good manners toward staff, Federal officials, and the general public.

· Not displaying a respectful and helpful attitude in all endeavors will be cause for removal from post. Continued complaints shall be cause for removal from the contract.

· Unauthorized use of any Government property inclusive of, but not limited to, communication equipment, phones or radios, credit cards, travel vouchers or automobiles. The Contractor shall pay for any unauthorized telephone calls or use of credit cards. Violators shall be subject to criminal prosecution.

· Conducting personal affairs during official time including entering into business arrangements or giving legal advice to persons while on government property.

· Entertaining, socializing with visitors, staff, friends and family members, or other security guards while they are on break or off-duty.

· Recommending an attorney or medical practitioner for any matter or incident involving actions occurring on government property, or granting special favors to agency employees, family members, and their friends.

· Disclosing any official information or making any news or press releases.

· Engaging in audacious or demeaning discussions concerning Government internal matters, policies, grievances, legal issues, personalities; or financial, personal, or family matters with staff, family members, the public, or any known associate of the above.

· Disclosing any information involving duty assignment(s), security equipment, practices, procedures, operations, or other security related issue without the expressed approval of the COR.

· Neglecting duties by sleeping while on duty, failing to devote full time and attention to assigned duties, unreasonably delaying or failing to carry out assigned tasks, and refusing to render assistance or cooperate in upholding the integrity of the work site security, or any other act, that constitutes neglect of duties.

· Violating security procedures or regulations.

· Unauthorized post abandonment. Not remaining on duty until properly relieved. Deserting a duty post.

· Gambling or unlawfully wagering or promoting gambling.

· Knowingly associating with persons known to be convicted felons or persons known to be connected with criminal activities. (This does not apply to immediate family members).

· Accepting or soliciting gifts, favors, or anything of value in connection with official duties.

· Displaying unethical or improper use of uniform, uniform badge and/or other Government identification for other than official business while on or off duty.

· Knowingly giving false or misleading statements or concealing material facts in connection with travel vouchers, official sorts, any records, investigations, or other proceedings.

· Knowingly making false statement(s) about other contract employees/officials, Government employees, or the general public.

· Employees who are not in the prescribed uniform may be replaced. Employees who are out of uniform more than twice may be subject to permanent removal from the contract.

· Involvement in any form of discrimination or sexual harassment of other contract employees, Government employees or members of the general public as prescribed by law.

· Failing or delaying (without justifiable cause) to carry out a proper order of a supervisor or other official having authority to give such orders.

· Eating, smoking, drinking at the duty station, or taking breaks in any location except those designated as authorized break areas as determined by the COR.

· Employment, with or without compensation, by any foreign government, firm, corporation, or individual that is either controlled or managed by any foreign government.

· Employment as a Government or contract employee of Government, or any other position that would constitute a real or apparent conflict of interest.

All Contract personnel are expected to behave courteously and professionally toward all persons encountered in the performance of Contract related duties, including Federal employees, staff, and the general public. The CO and/or COR may require retraining, suspension, or dismissal of any Contract employee deemed careless, incompetent, insubordinate, unsuitable, or otherwise objectionable during the performance of duties associated with this Contract.

2.6: Interacting with People Success in security and law enforcement depends largely on the ability to interact with people from all walks of life effectively. People react to how you look, how you act, how you speak and how you treat them. Even though you are not a federal employee, you represent the NPS/USPP as well as your employer. You are often the first contact the public has when entering the park and the last person they see when they leave. Visitors and employees will make immediate judgments about you based on your appearance, your demeanor, your body language and your performance. These conclusions influence their impression of the park the government as a whole. The impression you make is a lasting one. There are several basic guidelines for dealing with people, which are mostly common sense:

• be polite and tactful when greeting and addressing people;

• use proper English when speaking to people; speak clearly and in a well-modulated tone; do not mutter or say things under your breath; never use profanity, any type of slang or disrespectful language while you are on duty;

• do not use inappropriate gestures when talking to people;

• remain calm at all times, no matter how much you are provoked; do not show anger or impatience with people; never argue with people;

• although you may feel it is not your responsibility to answer routine questions from visitors, this is a very important aspect of your duties and therefore you should be cordial unless otherwise stated in your post orders;

• you should always maintain high standards of appearance and grooming when in uniform and on duty;

• always be attentive to your physical demeanor when on duty. Stand up straight, do not slouch, and do not lean on walls, machines or other free standing structures; do not put your feet on desk or equipment, etc.

• be observant at all times. Be aware of people in your area and attentive to the surrounding area;

2.7: Sexual Harassment Sexual harassment is a serious subject. You should carefully read this section and contact your supervisor if you have any questions.

The U.S. government’s Equal Employment Opportunity Commission (EEOC) has issued the following information about sexual harassment.

Facts about Sexual Harassment Sexual harassment is a form of sex discrimination that violates Title VII of the Civil Rights Act of 1964. Unwelcome sexual advances, requests for sexual favors and other verbal or physical conduct of a sexual nature constitutes sexual harassment when submission to or rejection of this conduct explicitly or implicitly affects an individual’s employment, unreasonably interferes with an individual’s work performance or creates an intimidating, hostile or offensive work environment.

Sexual harassment can occur in a variety of circumstances, including but not limited to the following:

• the victim as well as the harasser may be a woman or man;

• the victim does not have to be of the opposite sex;

• the harasser can be the victim’s supervisor, an agent of the employer, a supervisor in another area, a co-worker or a non-employee;

• the victim does not have to be the person harassed but could be anyone affected by the offensive conduct;

• unlawful sexual harassment may occur without economic injury to or discharge of the victim; and/or

• the harasser’s conduct must be unwelcome.

It is helpful for the victim to directly inform the harasser that the conduct is unwelcome and must stop. The victim should use any employer complaint mechanism or grievance system available. When investigating allegations of sexual harassment, EEOC looks at the whole record: the circumstances, such as the nature of the sexual advances and the context in which the alleged incidents occurred. A determination on the allegations is made from the facts on a case-by-case basis. (Source: EEOC) As a security guard, you are in a unique situation because you work with government employees and the public every day but are not an employee of the U.S. government. Your employer will have specific policies about sexual harassment, which probably include a specific complaint or grievance process you can use if you are the victim of sexual harassment by a co-worker or manager of your company. You should always follow your employer’s guidance and policies on sexual harassment. The NPS/USPP will not tolerate any act of sexual harassment by a security guard towards any other person. Sexual harassment is grounds for immediate removal from any government security guard service contract. If a government employee or visitor complains to NPS/USPP about sexual harassment by a security guard, USPP will initiate an investigation, and it is probable that the employer will be asked to make a determination about removing the individual(s) from the contract until the investigation is completed.

Keep in mind that one basis for determining whether an act of sexual harassment is if the behavior “creates an intimidating, hostile or offensive work environment” to the person being harassed. Protect yourself, your career and your coworkers/friends by following the guidance below while you are in a federally controlled facility, whether on/off duty:

• Never make jokes, comments or gestures of a sexual nature—even when you think you are alone and nobody can hear or see what you are saying or doing.

• Never touch a person in a way that can be construed as sexual in nature (e.g., hugging, kissing, touching the breast or buttocks area). Such behavior is totally unprofessional.

• Never engage in sexual activity while in the facility. This is completely unacceptable behavior. If discovered, it is grounds for your immediate removal from the contract.

• If you are working on a post where another security guard makes jokes or comments of a sexual nature, instruct the individual to stop immediately, and contact a supervisor immediately. While no one wants to be a “snitch”, you will place yourself in a position for possible disciplinary action against you if you fail to say or do anything to halt the behavior, giving an appearance that you agree with or are a participant of said behavior.

• If you are working on a post and a government employee or visitor makes jokes or comments of a sexual nature, tell them that in your position you cannot participate in such discussions and that such comments make you very uncomfortable.

• Do not ask somebody out on a date or ask for information of a highly personal nature about another person (whether another security guard, government employee or visitor) while you are on duty. Wait until you are off duty and are not in a government facility to make social engagements or get to know other people.

• Do not initiate or respond to flirtation while you are on duty. Treat everyone with equal professionalism and curtesy.

• If you believe you are being sexually harassed by a co-worker or by a government employee, you should immediately contact your supervisor and inform him/her so that your company can pursue the matter with the appropriate officials. Just as you must never act in a harassing way, you should never have to tolerate sexual harassment by others.

2.8: Traits of an Outstanding Security Guard The following list describes the qualities/traits that make an outstanding security guard. Not everyone has these qualities in equal measure, but they are all important. Evaluate yourself honestly and think of ways that you can improve or cultivate those qualities that are not your strengths. Because you have such important responsibilities, you must be a top caliber individual with a strong sense of duty. These are the qualities/traits that the NPS/USPP considers necessary in a security guard.

Alertness You must be aware of the environment around you and be able to notice even the slightest changes or unusual conditions. Alertness can only be achieved by keen watchfulness and by diligent application of the post requirements. Screening equipment enhances the effectiveness of security forces, but nothing is a substitute for the alertness of security force personnel. The degree of alertness determines whether security is effective or not.

Approachable Manner Many people are intimidated by or fear law enforcement and/or security personnel. Try to minimize their concerns by giving signals showing that you are approachable, such as making eye contact with a smile, greeting the person cordially or simply acknowledging their presence with a nod. If you can win people’s trust, you will be able to do your job much more effectively.

Confidence Confidence is a state of feeling sure, free from doubt or misgivings. Confidence includes faith in oneself and in one’s abilities. Nothing can bring out self-confidence like job knowledge. You must have confidence in yourself, your equipment, your leadership and other members of the security team. If you have concerns about any aspect of your job, contact your supervisor for guidance. Generally, the more experience you have on the job dealing with a wide variety of people and situations, the more confidence you will have.

Ethics You must never accept gifts, benefits or favorable treatment other than authorized rewards. Similarly, you must never give preferential treatment or benefits to others, or even give the appearance of wrongdoing. Any acceptance of unauthorized or unofficial compensation, favoritism or other benefits is unethical behavior and grounds for removal.

Even Temperament You must not get angry in performing your duties. Anger does not help in any situation. By being calm, you will prevent situations from escalating and others will become calmer.

Good Judgment Good judgment is more than the application of common sense. It is the power of arriving at a wise decision. Experience provides knowledge, and knowledge precedes judgment. Security instructions cannot cover every situation. Many are unique and require individual consideration. In a case of hesitation, you should call your supervisor when you are in doubt about how to proceed.

Impartiality Do not take sides in disagreements or disputes among others. You cannot show favoritism toward one side or it will be viewed as an attack against the other. You must be unbiased and simply address the facts as known.

Integrity You must be honest and above reproach. You must always do what is right, not what is simply convenient, acceptable or easy.

Knowledge To be effective, you must know your duties well.

Your job is very sensitive and its guidelines are important. You must know what to do and how to do it.

Politeness You must always display courtesy and politeness when dealing with others, whether they are friendly, indifferent or hostile. You will gain respect and cooperation by being polite.

Positive Attitude Your general mental attitude towards life and your job is very important. Interest in the job and loyalty to the organizations you protect are particularly applicable to security personnel. By maintaining a positive outlook on life in general and in your job, you will be more productive, effective and satisfied.

Self-Control Security duty presents situations that require not only sound judgment but also self-control. You must always act professionally and control all of your emotions, especially anger, exasperation, frustration, nervousness and fear.

Tactfulness The ability to deal with others without offending them is a highly desirable quality in security personnel. It is difficult to assume the authority and responsibilities of security duty without consciously or unconsciously displaying a sense of superiority in an overbearing manner. Security personnel must be able to communicate clearly, concisely, firmly and authoritatively but without arrogance or in an offensive manner.

Chapter 3 Security Guard Contract Administration To be an effective security guard, you must understand the nature of the contract between your employer and the NPS/USPP. This chapter will discuss that relationship as well as how you will interact with NPS/USPP and other staff. It will also review administrative requirements and discuss the equipment you will use.

3.1: Your Job as a Security Guard To protect the Statue of Liberty/Ellis Island, employees and visitors, NPS/USPP requires all individuals to be screened prior to entering the park. This establishes a need for a contract with your employer to provide security guard services. To meet the requirements of the contract, your employer has hired you. As a part of the contracting process, NPS/USPP issues a Statement of Work (SOW).The SOW lists those specific actions and services that must be provided by the contractor. For example, SOWs for security guard service contracts often specify requirements for post hours, uniforms, equipment, training and certification requirements for security guards. All the work that you will perform is based upon the contract requirements. Your employer is paid and the company’s performance under the contract is evaluated based upon the level of compliance with the contract requirements. If there is conflicting guidance between this manual and the contents of the contract, your employer is responsible for ensuring the contract requirements are met.

3.2: Relationship between the Contractor and the Government Because you are working under a contract for the NPS/USPP, you may be inspected by NPS/USPP COR. While on duty your chain of command consists of contacting your supervisor and/or Liberty Command Center for any problems or situations. Inspections by the COR are not designed to harass you or attempt to get you fired, but to improve upon the security services. If negative performance and/or conduct are noted, naturally it will be reported and your employer will be notified. If while on duty you receive an inquiry from the media, you should contact your immediate supervisor or the USPP. You are not authorized to represent the government in instances such as this and may not respond to any questions regarding agency or contract matters.

3.3: Post Descriptions You will be provided Post Descriptions at every site that you may work. It provides important information for the security guard on duties to be performed. Your knowledge of its contents is essential and every security guard should refer to it when necessary. It will contain all current policies, orders/instructions, emergency procedures and any other information deemed pertinent for that site.

3.4: Work Schedules Work schedules for supervisors and regular security guards are to be prepared separately. Your employer is required by contract to post a copy of the work schedules in an area accessible by you, such as your work area or locker/break room at regular intervals. You are required to attend roll call prior to assuming duty. This time can be used for training, information updates, inspections and any concerns you would like to discuss. Your supervisor is responsible for ensuring all guards scheduled are present, all are in the proper uniform with all required identification/certifications on their person. Punctuality is of the utmost importance. Ensure you sign in and sign out in accordance with the proper procedures.

3.5: Equipment

Radio A radio is a necessary tool for communicating pertinent and emergency information between personnel in the field and dispatch centers.

· Security guards will have access to Liberty Command Center via the NPS radio unit, which is available in the Battery Park Screening Tent. You will be required to have the radio unit charged and readily available for transmitting. During normal screening operating hours the radio unit is to be kept in the supervisor’s office, unless there’s an emergency. It is only to be used in emergency situations.

· Those contracted employees who will work in the Liberty Command Center will utilize both the USPP and the NPS radios to dispatch personnel to calls for service.

Walk-Through Magnetometer There are three screening sites at this park. Primary sites include Battery Park and Liberty State Park and a Secondary site on Liberty Island. Each site is outfitted with airport-style security equipment. A walk-though magnetometer is used to detect the full range of metallic/magnetic objects. You will be trained on this equipment and recertified yearly.

X-ray Inspection System This equipment will be used for detection of multiple threats, including weapons, narcotics, explosives and other contraband. It is present at all three of our screening sites. You will be trained on this equipment and recertified yearly.

An Explosives/Narcotics Trace Detector This machine will be utilized to screen items of suspicious nature.