Customer Satisfaction Survey.docx
DOCX document 13 KB Posted
- Solicitation number
- 697DCK-21-R-00443
About this file
This document includes a customer satisfaction survey and details of a related federal contract opportunity. The survey seeks feedback on janitorial services from a contractor applying for Federal Aviation Administration solicitation 697DCK-21-R-00443 for janitorial services at Salt Lake City facilities. Respondents are asked to rate the contractor's overall performance, response time, problem solving and follow up on a scale of excellent to unacceptable. The survey also asks if the respondent would want the contractor to receive another contract.
The solicitation is for janitorial services at Salt Lake City facilities. Proposals are due under a tiered evaluation with tier 1 for 8(a) and SDVOSB, tier 2 for small businesses, and tier 3 for other than small businesses. The solicitation and award will be administered by the Department of Transportation Federal Aviation Administration Southwestern Region.
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FAA RFP # 697DCK-21-R-00443 Janitorial Services for Salt Lake City Facilities Performance Customer Satisfaction Survey Date: 09/15/2021
_________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of our evaluations process requires information on the firm’s past performance. Your input is important to us. Please return by 5pm Friday, October 15 for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance of this contractor:
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
______Unacceptable (1)
Comments: ______________________________________________________________________
How quickly does this contractor respond to your needs, requests, or complaints?
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
______Unacceptable (1)
Comments: ______________________________________________________________________
How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
______Unacceptable (1)
Comments: ______________________________________________________________________
Would you be pleased to see this contractor awarded another contract at your facility for the same service?
_______Yes _______ No
Comments: ______________________________________________________________________
Organization Name: ________________________________________ Date: __________________
Contact: _________________________________________________
Phone #: ________________________________________________
File details come from the government source that posted it. Updated .