1 SOW ARTCC L1.docx

STATEMENT OF WORK

Custodial Services

SALT LAKE CITY AIR ROUTE TRAFFIC CONTROL CENTER

Table of Contents

3.2 Custodial Services Requirement……………… ………………………….3

1.0 Purpose

The intention of this solicitation is to obtain custodial services for the Salt Lake City Air Route Traffic Control Center (ZLC ARTCC) by means of a combination firm fixed-price and indefinite quantity contract.

1.1 General Requirements

The Contractor must provide all labor, supplies, supervision, tools, materials, equipment, and transportation necessary to provide custodial services in accordance with this specification. Custodial service applies to all designated spaces including, but not limited to, halls, restrooms, offices, work areas, entrance ways, lobbies, storage areas, elevators, and stairways. Publications applicable to this specification are listed in Attachment A.

1.2 Physical Security

The Contractor shall be responsible for safeguarding all Government provided for Contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.2.1 Key Control

The Contractor shall establish and implement methods of ensuring that all keys Issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons, and shall maintain records of authorized persons responsible for keys. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop key control procedures that include turn-in of any issued keys by personnel who no longer require access to the locked areas.

tor shall prohibit the opening of locked areas by the Contractor’s employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the CO.

1.3 Hours of Operation

The facilities are in operation 24 hours per day, 7 days per week.

1.3.1 Recognized Holidays

New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Emancipation Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

2.0 Reserved

3.0 Requirements

3.1 Building Data: (Note: Square Footage Figures are approximate)

· ARTCC Building (Building Number 1)

· Engine Generator Complex

· Medical Office

· NIFO Building

· Guard House

· Interim Support Building (NIFO/ISB)

· Hall between ISB and ARTCC

· Childcare Center

· NEMC Building (Building Number 3)

· Barbeque Grill and Picnic Tables

BUILDING SIZE SURVEY

*** Eng. Gen. Bldg. Area to be cleaned is approximately 800 sq. ft. consisting of kitchenette, restroom (2), ESU office, and breakroom.

3.1 Management

The Contractor must manage the total work effort associated with the custodial services required herein to assure fully adequate and timely completion of these services. Included in this function will be a full range of management duties including, but not limited to, planning, scheduling, and quality control. The Contractor must provide an adequate staff of personnel with the necessary management expertise to assure the performance of the work in accordance with sound and efficient management practices. The Contractor must maintain an adequate workforce and be trained in the proper use and handling of contract specified and approved supplies and equipment, to complete work in accordance with the time and quality standards specified herein.

3.1.1 Work Control

The Contractor must implement all necessary work control procedures to ensure timely accomplishment of work requirements, as well as to permit tracking of work in progress. The Contractor must plan and schedule work to assure material, labor, and equipment are available to complete work requirements within the specified time limits and in conformance with the quality standards established herein. Verbal scheduling and reports on the status of service call and indefinite quantity work items must be provided when requested by the Contracting Officer.

3.1.2 Work Schedule

The Contractor's initial work schedule must indicate the hours of the day that twice weekly or more frequent services will be performed and the day of the week that weekly or less frequent services will be performed. The schedule must list the type of work to be performed, the areas to be worked, and the estimated time to complete the work in each area. When scheduled services performed twice weekly or less frequently fall on a holiday, alternate dates must be specified. The initial work schedule must be submitted to the Contracting Officer for approval within 15 days after award. Once approved, all work must be performed in strict compliance with the work schedule to facilitate the Government's inspection of the work. Changes to the work schedule must be submitted for the Contracting Officer's approval at least three working days prior to performance. In preparing the work schedule, the Contractor must comply with the following general requirements:

3.1.2.1 Janitorial Work Hours

The Salt Lake City ARTCC is operational 24 hours a day. Janitorial service is required seven (7) days per week for all facilities. The Contractor shall provide a minimum of one (1) employee working per shift to provide requisite coverage.

(1) Control Room: Services for the Control Room must be accomplished during the period of the lowest Air Traffic Operational activity, typically between 12:01 a.m. and 6:00 a.m. The Contractor shall ensure that operations in this area are not disturbed during peak activity periods.

(2) General Areas: Work to be performed in all other areas of the facility may begin as early as 3:00 p.m. daily in common areas (dining, restrooms, hallways, etc.) as long as work does not interfere with building and personnel operations. Controllers’ restroom should be cleaned a minimum of one time per 8-hour shift (men’s and women’s restrooms shall be cleaned in a sequential operation to minimize closure time).

(a) All painted, vinyl and fabric wall surfaces shall be kept free of dust, lint, smudges, marks and foreign matter.

(3) Special DSR Control Room Cleaning. During other than normal administrative hours, the point of contact and the quality assurance monitor for the janitorial contract will be the SOC on duty in the control room. Any deviations from the requirements listed below shall be coordinated with the SOC prior to accomplishment. Control room janitorial activities shall include, but not be limited to:

(a) Trash removal is required each shift.

(b) All carpeted areas of the control room will be vacuumed (with “back-pack” style low noise cleaner) daily, seven (7) days a week, during the hours of midnight to 6:00 a.m.

(c) Low cleaning shall include, but not be limited to the following: strip trays, flight strip printer cavities, and exterior surfaces of the DSR consoles shall be vacuumed weekly and cleaned with a disinfectant solution quarterly. To be accomplished between the hours of midnight to 6:00 a.m. Comment by Author: ite

(d) High cleaning shall include, but not limited to the following: vacuum and clean surfaces above map lights extending to and including top of consoles. This activity shall be accomplished quarterly during the midnight to 6:00 a.m. timeframe. Contractor shall be required to provide COR cleaning schedule for review and approval.

(e) The tops of equipment cabinets and the outside of the equipment cabinet doors shall be vacuumed semi-annually.

(f) Minor construction cleanup shall be accomplished as required or requested by the SOC.

(g) Carpet shampooing shall be scheduled and accomplished semi-annually. Spot cleaning shall be accomplished or requested by on-duty SOC.

(h) Quiet room shall be cleaned daily at approved times. The Dysim area will be treated the same as the DSR room.

NOTE: All quarterly and semi-annually scheduled activities shall be coordinated with the COR in advance. Advance scheduling is for coordination with Air Traffic and SOC prior to cleaning activities taking place.

(4) Child Care Center. Cleaning operations shall be performed between the hours of 9:00 p.m. and 5:00 a.m., seven (7) days a week.

(a) Room Cleaning – Daily Police and free facility of all paper, trash and other discarded materials. Empty trash receptacles and dispose of feces and soiled diapers in plastic bags. One disposal around noon in addition to the general cleaning at 9:00 p.m. Clean drinking fountains and door glass. Vacuum entire rug area, sweep and wet mop or scrub floors and clean all toilet room surfaces utilizing a cleaner disinfectant. Wash inside and out or steam cans used for collection of feces filled or soiled diapers and food remnants. Wash, damp wipe or provide plastic liners for waste baskets. Clean horizontal surfaces, including tables, counters and desk tops. Clean vertical surfaces of cabinets. Clean sinks and mirrors. Replenish toilet supplies and provide paper towels for all dispensers. Clean glass desktops.

(b) Containers – Daily Collect all waste paper, bottles, cans, garbage, rubbish, etc., from all containers and place in dumpster. Search waste paper to recover lost valuables, as necessary. Bags containing feces filled and soiled diapers shall be removed twice daily.

(c) Drinking Fountains (inside and outside) – Daily Damp wipe metals, polish bright and apply a disinfectant type cleaner to water spigot.

General Cleaning –

Daily –

(1) Dust all rooms in Child Care Center including furniture, equipment, window sills, etc.

(2) Clean all chalkboards unless marked to the contrary.

(3) Diaper changing board shall be washed with a mild detergent and disinfected twice daily.

Weekly –

(1) Polish door knobs, hardware, switch planes, etc.

(2) Completely clean inside and outside the refrigerators, microwave ovens, stoves, and other kitchen equipment.

Monthly –

(1) Wash furniture and cabinets to remove fingerprints, scuff marks, etc.

(2) Vacuum and dust installed window coverings.

Quarterly –

(1) Dust all files, window/door frames and casings, all else beyond reach when standing on the floor. Clean by dusting or vacuuming surfaces and object approximately 70” or more from the floor. This includes but is not limited to: wall and ceiling areas adjacent to ventilating and air conditioning outlets, transoms, clocks, molding around ceilings, tops of partitions, overhead pipes, wall fans, pictures, plaques, wall of ceiling diffusers, file cases and bookcases.

(2) Wash windows, inside and outside; clean sills, frames and screens.

Semi-Annually (in January and August) –

(1) Clean ceiling light fixtures, including washing glassware, diffusers, reflectors, and return air louvers.

(2) Wash all interior and exterior windows. Strip and apply four (4) coats of floor finish to resilient floors. Dust or vacuum all blinds.

Annually –

(1) Wash all walls with a germicidal solution. Wash all blinds.

Restrooms (Child Care Center) –

Daily (evening) –

(1) Clean and disinfect all urinals and commodes by chemical means to eliminate odors. Apply suitable deodorizer.

(2) Restock hand soap, paper towels, paper toilet seat covers, and toilet tissue.

(3) Clean mirrors, washbasins, and countertops.

Weekly –

(1) Spot wash walls and partitions.

(2) Scrub, wax, and machine buff floors.

Every Two Weeks –

(1) Damp wipe walls, wainscoting and partitions.

(2) Clean soap dispensers to prevent clogging.

Monthly –

(1) Wash walls, wainscoting, and partitions.

Outside Entrances for Child Care Center

Daily –

(1) Sweep and police outside entrance areas.

(2) Clean windows in entrance doors, inside and outside, and polish push plates.

Every Two Weeks –

(1) Damp wipe metal handrails (painted and unpainted).

Floors - NOTE: Maintain all waxed surfaces at all times with sufficient anti-slip properties to minimize the probability of accidents.

Daily –

(1) Damp mop all tile floors.

(2) Damp mop restroom floors.

(3) Vacuum thoroughly and spot clean all carpeted areas.

Monthly – NOTE: Operations shall be scheduled on weekends to allow for thorough drying. Weekends should have reduced occupation; therefore, the required shampooing, deodorizing and sanitizing of carpets will be scheduled for weekends to allow the best possible conditions for drying.

(1) Shampoo, deodorize and sanitize all carpets.

Bi-Monthly –

(1) Scrub, wax, and machine buff all tile floors.

Furniture –

(1) As required and directed by the COTR: conference room tables, chairs, and other general use equipment will need to be dusted, washed down, etc., prior to their use. The Contractor will be given 24 hour advance notice prior to the time that the chairs, tables, etc., will be put to use.

(1) Except as may otherwise be specified, all firm fixed-price work must be performed during the Government's regular working hours. If the Contractor desires to carry on work after regular working hours, or on Saturdays, Sundays, or holidays, prior approval must be obtained from the Contracting Officer.

(2) Project (indefinite quantity) work items must be performed during the days and times specified in Attachment A. If the Contractor desires to perform this work other than during the days and times shown, or on Saturdays, Sundays, or holidays, prior approval must be obtained from the Contracting Officer.

3.1.3 Interference with Government Business

The Contractor must schedule and arrange work so as to cause the least interference with the normal occurrence of Government business and mission. In those cases where some interference may be essentially unavoidable, the Contractor must be responsible to make every effort to minimize the impact of the interference, inconvenience, customer discomfort, etc.

3.1.4 Protection of Government Property

During execution of the work, the Contractor must take special care to protect Government property including furniture, walls, baseboards, and other surfaces from materials not intended. Accidental splashes must be removed immediately. The Contractor must return areas damaged as a result of work under this contract to their original condition, to include painting, refinishing, or replacement, if necessary.

3.1.5 Environmental Management

In order to comply with Executive Order 13834, and the FAA Green Procurement Plan (GPP), the Contractor must use environmentally preferable products and services. These program elements include, but are not limited to: products and services that are energy-efficient, water-efficient, biobased, non-ozone depleting, contain recycled-content, and non-toxic or less-toxic alternatives. The Contractor must also ensure the use of integrated pest management principles; responsible chemical use/storage practices; and diversion of non-hazardous waste from landfills. These program elements are described on the Office of Federal Sustainability website (http://www.sustainability.gov).

3.1.5.1 Products and Materials

Custodial cleaning products required in the performance of this SOW must carry the Environmental Protection Agency Design for the Environment (DFE) label, Green Seal certification, or must meet/exceed South Coast Air Quality Management District (SCAQMD) specifications and/or DFE and Green Seal specifications. Cleaning products must minimize exposure to potentially harmful chemicals (e.g., corrosives, skin irritants, human carcinogens, etc.) and contain biobased solvents, reduced flammability, and low or no volatile organic compounds. Green cleaning program guidance can be found in more detail on the Office of Federal Sustainability website (http://www.sustainability.gov) If it is determined that such certified products do not meet Government performance requirements, the Contractor must submit a proposed alternative that would meet the performance requirements with the lowest environmental impact for evaluation and acceptance. Products that fall under the Environmental Protection Agency (EPA) Comprehensive Procurement Guidelines (CPG) (http://www.epa.gov/smm/comprehensive-procurement-guideline-cpg-program) must meet the minimum recovered (recycled) content levels. Bio-based products must be used in accordance with the U.S. Department of United States Department of Agriculture’s BioPreferred program (http://www.biopreferred.gov). The contractor must purchase and use Energy Star or other energy-efficient items listed on the Department of Energy’s Federal Energy Management Program (FEMP) Product Energy Efficiency Recommendations product list.

3.2 Custodial Services Requirements

The Contractor must provide the custodial services described herein. Custodial services requirements are divided into three groups: basic services, service calls, and project (indefinite quantity) work requirements. An inventory and description of the areas to receive custodial services is included in Attachment A.

3.2.1 Basic Services

Basic services must be performed at the locations and frequencies shown in Attachment A, and must consist of the services listed for the specified spaces. Furniture or other equipment (including waste and recycling containers) moved while performing basic services must be returned to their original position. All basic services will be paid for under the firm fixed-price portion of the contract. Performance requirements for these services include the following:

3.2.1.1 Space Cleaning

Space cleaning must consist of the following services each time a space is cleaned.

(a) Sweeping/Dust Mopping. Concrete/quarry tile, terrazzo, wood, and resilient flooring must be swept or dust mopped so as to remove all loose dirt, dust, and debris.

(b) Vacuuming Carpets and Rugs. Carpeted areas and rugs must be vacuumed free of all loose soil and debris. CENTRAL VACUUM SYSTEM SERVICE: The Contractor shall clean filters and empty the collection receptacle and restore system to operating condition.

(c) Emptying Waste and Recycling Containers. All waste and recycling containers must be emptied and plastic liners replaced. Any plastic liner with food wastes or that is soiled or leaking must be replaced with a new plastic liner. Waste and recycling containers must be washed weekly inside and outside utilizing a disinfectant and must be free of odors. After washing, containers must be wiped dry and new plastic liners installed. All ash trays and ash receptacles must be emptied and cleaned free of tobacco residue. Boxes, cans, bottles, and other items placed adjacent to waste containers and marked "TRASH" must also be removed and disposed of. All waste collected must be disposed of in the nearest outside trash collection point. Waste that falls on the floor and outside grounds during the waste removal must be picked up and disposed of by the Contractor. PAPER SHREDDER: Clean and empty the receptacle and vacuum paper chaff from exposed surfaces.

(d) Low Dusting/Cleaning. All furniture, partitions, radiators, equipment, hand railings in stairways, grills, horizontal ledges, and sills must be dusted. Walls, doors, and partitions must be wiped clean (including glass in partitions and doors) to a height of 7*- 0" above the floor level. If present, chalk boards, chalk trays, and erasers must be cleaned. Corridor, lobby, and entrance walls and doors must be cleaned. Miscellaneous hardware and bright metal work must be wiped clean. Drinking fountains must be cleaned and disinfected. All surfaces of drinking fountains must be free of stains, smudges, and scale.

(f) Cleaning Walk-off Mats. Each time floors are swept/dust mopped or vacuumed, walk-off mats in that area must be cleaned. Soil and moisture underneath mats must be removed and the floor must be cleaned as appropriate along with the rest of the floor. The mats must be returned to their original locations afterwards. The Contractor must report, in writing to the Contracting Officer, all walk-off mats that are worn out to the point of being ineffective.

3.2.1.2 Floor Care

Floor care must be performed in the spaces as shown on the "Schedule of Services" in Attachment A, and must consist of the following services.

(a) Damp Mopping. Prior to damp mopping, floors must be swept/dust mopped. Floors, except for high pressure plastic laminate (HPL), must be damp mopped with an approved cleaning solution to remove dirt, streaks, smears, and stains. HPL on metal panel floor systems must be cleaned with a damp mop (wrung out to make as dry as possible) using water only (no soap or additives). Do not scrub the floor. Remove all remaining dirt, stains, etc. with cleaner sparsely applied to a cloth used for localized rubbing. Remove all cleaner residue from the floor surface. Wet floors shall be identified with appropriate signs for employee safety. INCLEMENT WEATHER: During periods of inclement weather (rain or snow) the Contractor shall spot clean the floors as necessary to prevent moisture accumulation and tracking near entrances.

(b) Spray Cleaning and Buffing. Prior to spray cleaning and buffing, floors must be damp mopped as specified above. Floors must be spray cleaned and buffed to remove traffic marks, heavy soil, etc. The material used for spray cleaning and buffing must contain a blend of detergents and polymers to emulsify surface soil and repair traffic areas. If loose residue is produced by buffing, it must be removed in a manner that will leave the floor clean without destroying the high gloss produced by buffing. When completed, a spray cleaned and buffed floor must have a uniform, high-gloss finish, free of scuff and heel marks. The floor finish must be uniform from wall to wall, including corners.

(c) Waxing and Buffing. In the event that spray cleaning and buffing is not sufficient to maintain a uniform high-gloss finish, floors must be completely waxed and buffed. The Contractor must use a liquid wax system containing not less than 18% solids. The floors must be damp mopped as specified above immediately prior to application of wax. Floors must be buffed, if required, to a uniform gloss finish free from dirt, traffic marks, and stains. NOTE: A sealer for tile in the lobby shall be approved by the COR prior to use.

3.2.1.3 Restroom Services

Restroom services must consist of the following each time services are performed.

(a) Cleaning Restrooms. Restroom fixtures, including water closets, urinals, lavatories, and sinks must be washed inside and outside utilizing a disinfectant, and must be free of stains and odors. Pumice sticks and an approved toilet bowl cleaner must be used to remove stains from urinals and water closets. Brushes, sponges, and cloths that have been used to clean any other part of the restroom (including water closets, urinals, walls, floors, and partitions) must not be used to clean lavatories or sinks. Floors must be swept/dust mopped free of dirt and mopped with a disinfectant. Floor drains must be cleaned and flushed with a disinfectant. Wainscoting, partitions, walls, and doors must be cleaned free of dirt, stains, and graffiti. Mirrors must be cleaned and polished. All metal fixtures and hardware must be cleaned. Waste and recycling containers must be emptied, disinfected, and plastic liners replaced. If present, shower stall rooms and locker/dressing rooms must be considered part of the restrooms, and cleaned accordingly.

(b) Servicing Restrooms. Servicing restrooms must include inspecting, replenishing, and cleaning supply dispensers. Restroom supplies must include, but are not limited to, paper towels, toilet tissue, and soap. The Contractor must stock restrooms with sufficient supplies to insure that the supplies will last until the next scheduled service. If dispensers become empty before the next scheduled servicing, the Contractor must replenish them at no additional cost to the Government.

3.2.1.4 Other Services

(a) Policing Grounds. Paper, bottles, cans, and all other trash and refuse must be removed from all grounds, sidewalks, and interior courts within 25 feet of the buildings and the barbeque and picnic area specified in Attachment A. All removed items must be deposited in the nearest appropriate waste or recycling container.

(b) Waste Management. In accordance with EO 13834, FAA is required to divert from landfill or incineration facility disposal a minimum of 50% of the non-hazardous waste generated as a result of its operations. In support of meeting this requirement, the Contractor must divert from landfill or incineration facility disposal a minimum of 50% of the non-hazardous waste generated as a result of the Contractor’s work, to the maximum extent feasible. In doing so, the Contractor must appropriately utilize the facility’s existing waste and recycling program. If no such program exists, the Contractor must develop, operate and track, at its own expense, a comprehensive waste, recycling and reuse program. The Contractor must report non-hazardous waste diversion rates on a regular basis.

(C) BBQ/Picnic Area –

1. Daily – Empty trash barrels and recycle bins.

2. Weekly – Clean BBQ countertop with a cleaning agent specifically made for countertop. Clean outside BBQ grill, including gas control knobs with grill cleaner. Clean inside of BBQ grill grates using a wire grill brush. Clean the picnic table tops with a cleaning agent. Empty and reline all trash recepticles.

3. Quarterly – Clean entire BBQ grill, inside and out, with degreaser. Remove grates and flavorizor bars to access area under burners. Clean area of debris and apply degreaser. Fully wipe entire BBQ grill with fresh water to remove degrease. Empty catch tray of debris. Reassemble BBQ grill and operate for 20 minutes on high to burn off any remaining residue.

(d) Minor Construction Clean Up. Spot vacuum and spot clean areas adjacent to construction to prevent scattering and tracking of debris.

3.2.2 Service Call Work

Service call work for the buildings/spaces listed in Attachment A must consist of providing labor and material to perform unscheduled custodial services that are brief in scope. The Government will receive service call requests from building monitors and notify the Contractor of the work required. The Contractor must provide adequate procedures for receiving and responding to service calls during regular working hours. All services specified in this paragraph will be paid for under the firm fixed-price portion of the contract.

3.2.2.1 Service Calls for Cleaning

Service calls for cleaning must consist of providing miscellaneous minor cleaning tasks beyond the scope of basic services. Historically, the activity has experienced approximately four (4) such calls per year.

(a) The Contractor must respond to service call requests for cleaning within 12 hours during regular working hours. Once begun, the cleaning effort must continue until completed.

(b) These calls include, but are not limited to, such items as:

3.2.2.2 Light Fixtures – Interior and Exterior

The Contractor shall keep light fixtures free from fugs, dirt, dust, grease, and other foreign matter. Fixtures that are easily removed (not requiring tools) shall be removed and cleaned; other fixtures shall be cleaned in place. Burned out light bulbs, photo-electric cells and ballasts shall be replaced as necessary with (FAA or Contractor?) furnished new bulbs, photo-electric cells, and ballasts, including exit signs. Light bulbs shall be replaced during the shift the burned out lap was observed. See attachment B – Task and Frequency Chart. Inoperable light fixtures that adversely affect employee or NAS equipment safety or security shall be corrected within 24 hours after the Contractor has been notified. Other inoperable light fixtures will be repaired or replaced within in seven (7) calendar days after the Contractor has been notified by their own employee or FAA personnel.

3.2.3 Stripping and Rewaxing Floors

Resilient flooring must be swept/dust mopped and stripped to remove all built-up wax and imbedded dirt prior to rewaxing. After application of wax, areas must be buffed (if required) sufficiently for maximum gloss and uniform sheen from wall to wall, including corners. The rewaxed floor must present a clean appearance free from scuff marks or dirt smears. Furniture or other equipment moved during floor stripping and rewaxing must be returned to their original positions.

3.2.3.1 Shampooing Carpets and Rugs

Prior to shampooing, carpets and rugs must be vacuumed free of all loose soil and debris. Carpets and rugs must be shampooed free of streaks, stains, and spots, and must have a bright uniform color. Shampooing must be done by the water extraction method. After drying, furniture or other equipment moved for the shampooing must be returned to their original positions.

3.2.3.2 Cleaning Light Fixtures

Globes, reflectors, covers, diffusers, and plastic side panels must be removed and washed. After cleaning and reassembling, light fixtures must be free of bugs, dirt, dust, grease, and other foreign matter.

3.2.3.3 High Dusting/Cleaning

High cleaning includes cleaning horizontal and vertical surfaces above 7* - 0" from floor level including all overhead piping and ceiling areas. All dust, lint, litter, and soil must be removed from all surfaces. Walls must be free of dirt, smudges, and markings. Ceilings are to be free of cobwebs and loose dirt.

3.2.3.4 Cleaning Exterior Glass

The Contractor must thoroughly clean all exterior glass surfaces, window frames, sills, and sashes, from the ground line up to and including the second floor. All glass surfaces must be cleaned and left free of streaks and stains, and must be wiped dry. All paint, putty, film, and foreign matter found on glass surfaces must be removed. Where storm windows exist, exterior window cleaning must include both sides of the storm window and the outside of the inner glass, and must be counted as three separate surfaces for reimbursement purposes.

3.2.3.5 Cleaning Interior Glass

The Contractor must thoroughly clean all interior glass surfaces and associated window frames, sills, and sashes. All glass surfaces must be cleaned and left free of streaks and stains, and all adjacent surfaces wiped dry. All paint, putty, film, and foreign matter found on glass surfaces must be removed.

3.2.3.6 Cleaning Venetian Blinds

Venetian blinds, including mini-blinds, must be removed and cleaned free of all dust and embedded dirt and re-hung in working order. Once removed for cleaning, the blinds must be re-hung by the Contractor within one (1) working days.

4.0 Government Furnished Property and Services

The Government will provide the Contractor the option of using certain Government owned facilities, equipment, materials, and utilities for use only in connection with this contract. The use of Government furnished property and services for other purposes is prohibited. All such facilities, equipment, and materials will be provided in "as is" condition.

a. Government Furnished Facilities. The Government will furnish or make available to the Contractor an office space with reasonable office furniture and a telephone. The Contractor must be responsible and accountable for such facilities accepted for use and must take adequate precautions to prevent fire hazards, odors, and vermin. Custodial services for Government furnished facilities must be provided by the Contractor. The Contractor must obtain written approval from the Contracting Officer prior to making any modifications or alterations to the facilities. Any such modifications or alterations approved by the Government will be made at the expense of the Contractor. At the completion of the contract, all facilities must be returned to the Government in the same condition as received, except for reasonable wear and tear. The Contractor must be held responsible for the cost of any repairs caused by negligence or abuse on his/her part, or on the part of his/her employees.

b. Government Furnished Equipment. The Contractor must furnish all tools and equipment required for the performance of this contract. The Government will not provide tools or equipment to the Contractor.

c. Government Furnished Material. The Government will not provide any materials to the Contractor.

d. Availability of Utilities. The Government will furnish the following utility services at existing outlets, for use in those facilities provided by the Government and as may be required for the work to be performed under the contract: electricity, steam, natural gas, fresh water, sewage service, and refuse collection (from existing collection points). Information concerning the location of existing outlets may be obtained from the Contracting Officer. The Contractor must provide and maintain, at his/her expense, the necessary service lines from existing Government outlets to the site of work.

(1) Utilities specified above will be furnished at no cost to the Contractor.

(2) The Contractor must be responsible for instructing employees in utilities conservation practices. The Contractor must be responsible for conserving utilities, which must include, but not necessarily be limited to:

* Lights must be used only in areas where and at the time when work is actually being performed unless otherwise directed by the COTR.

* Mechanical equipment controls for heating, ventilation and air conditioning systems will not be adjusted by contract employees.

* Water faucets or valves must be turned off after the required usage has been accomplished. To conserve water, only the minimum quantity of water needed for the required usage must be expended.

4.1 Contractor Furnished Items

Except for items listed in Government Furnished Property and Services paragraph, the Contractor must provide all facilities, equipment, materials, supplies, and services to perform the requirements of this contract. Material, equipment, and supplies provided must adhere to the requirements set forth in Section 3.1.5 and meet the requirements specified below. Items not listed below or technical specifications must also adhere to the requirements set forth in Section 3.1.5 and be of acceptable commercial grade and quality. Supplies include but are not limited to:

5.0 Definitions

As used throughout this contract, the following terms must have the meaning set forth below.

a. Where "as shown", "as indicated", "as detailed", or words of similar import are used, it must be understood that reference is made to this specification and the drawings accompanying this specification unless stated otherwise.

b. Where "as directed", "as required", "as permitted", "approval", "acceptance", or words of similar import are used, it must be understood that direction, requirement, permission, approval, or acceptance of the Contracting Officer is intended unless stated otherwise.

c. Clean. "Clean" must be defined as free of dirt, dust, spots, streaks, stains, smudges, litter, debris, and other residue.

d. Contracting Officer. The Contracting Officer is a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the Contracting Officer acting within the limits of their authority as delegated by the Contracting Officer.

e. Contractor. The term Contractor as used herein refers to both the prime Contractor and any subcontractors. The prime Contractor must ensure that his/her subcontractors comply with the provisions of this contract.

f. Contractor Representative. A foreman or superintendent assigned by the contractor.

g. Disinfect. Cleaning in order to destroy any harmful microorganisms by application of an approved chemical agent.

h. Engineered Performance Standards (EPS). A job estimating system developed for the Department of Defense. EPS is the average time necessary for a qualified craftsman working at a normal pace, following acceptable trade methods, receiving capable supervision, and experiencing normal delays to perform defined amounts of work of a specified quality. EPS manuals are published under the following numbers by each military branch:

Navy: NAVFAC P 700 Series Army: TB 420 Series Air Force: AFM 85 Series

i. Facility. An establishment, structure, or assembly of units of equipment designated for a specific function.

j. Frequency of Service.

k. Quality Assurance (QA). A method used by the Government to provide some measure of control over the quality of purchased goods and services received.

l. Quality Assurance Evaluator (QAE). The Government employee designated by the Contracting Officer to be responsible for monitoring of Contractor performance.

m. Quality Control (QC). A method used by the Contractor to control the quality of goods and services produced.

n. Regular Working Hours. The Government's regular (normal) working hours are from !STARTING HOUR! to !ENDING HOUR!, Mondays through Fridays except (a) Federal Holidays and (b) other days specifically designated by the Contracting Officer.

o. Relamping. A procedure by which the Contractor periodically inspects each building included in this contract in order to systematically replace burned out and/or blinking fluorescent tubes and incandescent bulbs.

p. Response Time. Response time is defined as the time allowed the Contractor after initial notification of a work requirement to be physically on the premises at the work site, with appropriate tools, equipment, and materials, ready to perform the work required.

q. Space. A space is an area to receive custodial services which may or may not be considered a room by common definition. Examples of spaces are definable sections of hallways, stairwells, lobbies, offices, entrances, and elevators.

r. Waste and Recycling Containers. Waste containers are defined as trash receptacles, waste baskets, trash cans, wastepaper baskets, ash trays, or any container holding trash, paper, or other recyclables and refuse of any type.