12 Customer Satisfaction Survey-updated 11-03-21.docx
DOCX document 13 KB Posted
- Solicitation number
- 697DCK-21-R-00443
About this file
This document contains a customer satisfaction survey for a janitorial services contractor bidding on Federal Aviation Administration solicitation number 697DCK-21-R-00443. The survey asks the customer to rate the contractor's overall service performance, response time to needs or complaints, and problem solving and follow up capabilities on a scale of excellent to unacceptable. It also asks if the customer would be pleased to see the contractor awarded another contract. The related federal contract opportunity notice seeks proposals for janitorial services at Salt Lake City facilities by the deadline in the attached documents. The solicitation is a tiered evaluation with tier 1 preference given to 8(a) and service-disabled veteran-owned small businesses, tier 2 preference to small businesses, and tier 3 open to all. It involves janitorial services for the Department of Transportation Federal Aviation Administration Southwestern Region facilities.
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FAA RFP # 697DCK-21-R-00443 Janitorial Services for Salt Lake City Facilities Performance Customer Satisfaction Survey Date: 11/03/2021
_________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of our evaluations process requires information on the firm’s past performance. Your input is important to us. Please return by 9am Monday, November 15 for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance of this contractor:
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
______Unacceptable (1)
Comments: ______________________________________________________________________
How quickly does this contractor respond to your needs, requests, or complaints?
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
______Unacceptable (1)
Comments: ______________________________________________________________________
How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
______Unacceptable (1)
Comments: ______________________________________________________________________
Would you be pleased to see this contractor awarded another contract at your facility for the same service?
_______Yes _______ No
Comments: ______________________________________________________________________
Organization Name: ________________________________________ Date: __________________
Contact: _________________________________________________
Phone #: ________________________________________________
File details come from the government source that posted it. Updated .