03_PWS 5Yr BE - Admin LH 20200629.pdf

Performance Work Statement

For

Federal Aviation Administration

Flight Program Operations

Flight Program Labor Hour Pilot Training Services

King Air C90GTi contract pilot and administrative support

6/29/2020

FAA Flight Program Operations – Labor Hour Admin & C90GTi Contract Pilot Support

TABLE OF CONTENTS

1. BACKGROUND

2. OBJECTIVE

3. SCOPE

4. REQUIREMENTS

5. DELIVERY SCHEDULE

6. PLACE OF PERFORMANCE

7. QUALIFIED PERSONNEL

8. GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

9. CONTRACTOR FURNISHED ITEMS AND SERVICES

10. TRAVEL

11. GENERAL SUMMARY

12. SERVICE DELIVERY SUMMARY:

13. LABOR CATEGORIES (See Attachment 1 to PWS)

14. ATTACHMENT 1: LABOR CATEGORY/SKILLS

15. ATTACHMENT 2: CONTRACTOR TRAINING AUTHORIZATION FORM

16. ATTACHMENT 3: CONTRACTOR TRAVEL AUTHORIZATION FORM

1. BACKGROUND

The Federal Aviation Administration’s (FAA) continuing mission is to provide the safest, most efficient aerospace system in the world. Fulfilling this mission includes an oversight structure that ensures a safe and secure National Airspace System (NAS). The Office of Aviation Safety (AVS) requires certain services from the FAA Flight Program, currently operated by the Air Traffic Organization (ATO), to keep its workforce current and qualified to perform oversight duties in proponent/applicant aircraft.

Aviation Safety Training is the principal element within the ATO Flight Program Operations organization responsible for providing currency/proficiency and training flight events to Office of Aviation Safety (AVS) participants in the FAA Flight Program, including Flight Standards Service (AFS) Aviation Safety Inspectors (ASI) and Aircraft Certification Service (AIR) flight test personnel.

Flight Program Operations requires contract pilot services. Based on the requirement, the contractor must provide King Air C90GTi contract pilots and administrative personnel to support the training and currency/proficiency services described in this Performance Work Statement (PWS).

2. OBJECTIVE

Contract pilots are required to provide pilot services, including training and currency/proficiency services for flight program participants. The FAA Flight Program enhances safety by supporting flight activity in the King Air C90GTi aircraft.

3. SCOPE

The contractor must furnish all the personnel, quality management, materials, and subcontract items and/or services necessary to perform the pilot and administrative service requirements stated in this PWS.

4. REQUIREMENTS

Contract Pilot Services

The contractor must provide the requested number of contract pilots to support flight activity in the King Air C90GTi aircraft. Contract pilots will primarily conduct training and currency/proficiency services and other flight activity in the King Air C90GTi aircraft.

Contract pilots will conduct all flight program participant training and currency/proficiency services in the aircraft listed below:

Beechcraft King Air C90GTi: nine (9) FAA owned and provided aircraft

Contract pilots will provide training and currency/proficiency services for participants in the FAA Flight Program, to include the flights events of pre‐flight briefings, flight tasks, flight maneuvers, and post‐flight briefings.

Contract pilots will execute the flight profiles/curricula provided by Flight Program Operations, in accordance with specific standards (e.g., Commercial Pilot Airman Certification Standards (ACS), Airline Transport Pilot ACS, or Instrument Pilot ACS). If a check is conducted during a flight event, then the event must meet all the requirements of a flight review in accordance with 14 CFR 61.56(d). A specific training curriculum may include one or more flight events in addition to ground school. Contract pilots are also required to complete the associated administrative processes to capture information on the appropriate FAA training forms/documents.

A minimum level of contract pilot personnel is required for support of the FAA Flight Program during core operational hours. The contractor must have four (4) contract pilots simultaneously available for instructional purposes plus two (2) contract pilots available for non‐instructional purposes during a duty day. Therefore, duty day and leave schedules will be coordinated with the daily workload requirements, in order to keep the minimum level of contract pilots available.

The FAA maintains operational control of the government owned C90GTi aircraft. The FAA will be liable in the event of an aircraft accident/incident in a government owned C90GTi aircraft when it is being used for FAA purposes.

Administrative Support Services

The contractor must provide general office administrative/scheduling support, data entry, and records management services. The contractor administrative support personnel will work in multiple systems including, but not limited to, applications for crewmember qualification and currency tracking, flight scheduling, flight hour/event tracking, and rental flight requests. Below is a representative list of current automated systems used by the government (which may be replaced with one or more equivalent systems during the period of performance):

A crewmember tracking system

A crewmember flight request application

A flight management system

A scheduling system

Administrative assistant support will be required to track and maintain statistical data, data entry, the recording of event completion and flight hours, travel documents, records for flight program participants, and the schedules of flight program participants, contract pilots, and aircraft. Contractor administrative support personnel will be responsible for maintaining the appropriate documentation and the associated automated systems for each crewmember/flight program participant. Additionally, administrative support is required for the reception/check‐in of flight program participants and other support services. The administrative personnel must be proficient in the latest edition of Microsoft Office products, as the software tools are required for maintaining government records.

The contractor administrative support will be required to provide the FAA technical point of contact (TPOC) a flight program participant training event schedule. The training event schedule is required at least six (6)‐weeks in advance of the upcoming training requirements provided by the TPOC. After TPOC review/update, the contractor event scheduler administrative support will deliver the revised training event schedule to the TPOC within one (1) week for final review. The TPOC will approve the event schedule for use. The contractor must provide sufficient contract pilots to conduct the training and currency/proficiency events in accordance with the event schedule. The administrative support personnel will keep the event schedule maintained, as participants may need rescheduling due to weather, aircraft maintenance, etc.

A minimum level of administrative staff personnel is required for support during core operational hours. The contractor must have the ability to maintain administrative staff coverage for reception/check‐in, scheduling, data entry, and record maintenance purposes during a duty day. Therefore, duty days and leave schedules will be coordinated with daily workload needs in order to keep the minimum level of administrative staff available. The accuracy of data entry by the contractor administrative support staff is an essential component of this requirement. Some of the data may be considered personally identifiable information (PII) covered by the Federal Information Security Management Act (FISMA) and must be treated accordingly. FAA personnel may audit the data entries for accuracy at any time during the contract performance. The contractor must fund and institute any additional personnel training needed to improve accuracy of data entry.

The contractor will provide monthly reports that include the following:

A summary of task billings and funds expended for the all Contract Line Item Numbers (CLINS)

Other miscellaneous reports as requested

5. DELIVERY SCHEDULE

The base period of performance (PoP) will be a one (1) year period that starts on the date of the contract award. There are options of four (4) additional one‐year performance periods that can be exercised at the discretion of the government.

The period of performance (PoP) must follow this timeline:

Transition Phase: 1 month (if awarded to a contractor other than incumbent)

Base Period: 1 year after contract award

Option Period 1: 1 year following Base Period

Option Period 2: 1 year following Option Period 1

Option Period 3: 1 year following Option Period 2

Option Period 4: 1 year following Option Period 3

Work Hours and Availability of Aircraft

In accordance with established FAA procedures, the training and currency/proficiency flight events must not be conducted between the hours of midnight and 6:00 AM, including any pre‐flight and post‐flight briefings. However, currency/proficiency and training flight events may be required on Saturdays, Sundays, and federal holidays to meet FAA mission requirements.

In general, the contractor personnel will not be required to perform duties on federal holidays unless prior arrangements are coordinated with the FAA TPOC and the contractor.

A list of federal holidays is available on the Office of Personnel Management (OPM) website at www.opm.gov. If training events are required outside the standard workweek, then the TPOC must provide the contractor a minimum notice time of two (2) weeks, if possible. The government will provide the Program Manager (PM) the outside standard workweek request in writing. The contractor must respond in writing within one (1) business day to confirm receipt of the request to the TPOC. Then, within three (3) workdays, the contractor must provide a written response back to the TPOC with the name of the contract pilot who will be tasked to provide event outside of the standard workweek.

STANDARD WORK HOURS

Contractor Administrative Support Required to conduct all work activities during core operational hours of 6:00 am CT to 6:00 pm CT, Monday through Friday (except during federal holidays). Special circumstances may affect this standard requirement and should be coordinated with the TPOC and COR.

Contract Pilots Required to work Monday through Friday during the core operational hours of 6:00 am CT and 7:00 pm CT (except during federal holidays), and are required to work the flights as assigned per event schedule.

6. PLACE OF PERFORMANCE

The place of performance is on‐site at FAA and government facilities, the Alliance Airport in Ft. Worth, TX, for key personnel (Administrative Support and Contract Pilots). Non‐key personnel (Program Management) are to be located off site.

Generally, all work under this contract will be conducted at the Flight Program Operations facility located at the Fort Worth Alliance Airport (AFW) in Fort Worth, TX. The work may also be conducted at alternate mission locations at the request of the FAA TPOC.

Additionally, under special circumstances the Contracting Officer Representative (COR) or Contracting Officer (CO) may approve contract employees to telework. Alternate mission location requests could include certain flight profiles that take contract pilots away from AFW and the local flying area to conduct training, line‐oriented flight training, re‐fueling, and aircraft maintenance support flights. Aircraft maintenance support flights and other flights (e.g., to/from Wichita, KS, Oklahoma City, OK, Houston, TX) may require travel reimbursement by the government in accordance with the Acquisition Management System (AMS). The support flight travel may actually involve hotel lodging and/or return travel on commercial vehicles or flights after the aircraft drop off. All travel must follow the Federal Travel Regulations and AMS 3.3.2‐2 Reimbursement for Travel and Subsistence (April 2010).

Local travel will not be reimbursed since the contractor incurs no additional costs and the travel time is less than 12 hours. All reimbursable travel must be pre‐approved by the FAA TPOC, CO, and the COR prior to the travel start date of the scheduled events via the approved travel form (Attachment 3).

7. QUALIFIED PERSONNEL

The contractor must provide sufficiently qualified and skilled personnel to perform all the requirements specified in this PWS. Upon approval from the COR or the CO, the contractor must fill any vacancies within ten (10) working days after the vacancies occur or task request(s) are officially submitted by the CO. If the contractor is unable to fill a vacancy within ten (10) working days, then the contractor must provide a written statement to the CO and COR explaining the reason(s) for not meeting the placement criteria and the corrective actions to meet all future employee placements within the timeframe.

The following key personnel are critical to the success of the Flight Program Operations mission:

7.1. Key Personnel

Contract Pilots

The contractor must provide fully qualified and current (successful completion of the Flight Program Operations training program) contract pilots to meet the King Air C90GTi flight schedule requirements. Flight Program Operations will audit and observe the contractor‐ conducted training provided to flight program participants for standardization and appropriateness.

The contractor will be responsible for ensuring the contract pilots are qualified and remain current in accordance with the applicable Title 14 CFR parts and/or Flight Program Operations training program requirements.

The contractor is responsible for ensuring each contract pilot remains qualified and current.

The contractor must also include the contract pilot instructor certificate expiration dates in the monthly report. The FAA may request evidence of the completed contract pilot training from the contractor at any time.

Roles and Responsibilities

The contract pilot will conduct all training and currency/proficiency services in accordance with the flight profiles/maneuvers and course syllabi provided by Flight Program Operations.

When paired with a flight program participant in the FAA Flight Program, the contract pilot will serve as the Pilot in Command (PIC) during the training and currency/proficiency flight events and will bear all associated 14 CFR PIC responsibilities.

The contract pilots are required to coordinate closely with Flight Program Operations for all flights and events. Flight Program Operations will provide the event schedule to the Contract Program Manager, and the Contract Program Manager will make the contract pilot assignments for all scheduled events.

The contract pilots must provide classroom instruction in general aviation subjects and systems integration, and flight events (which include pre‐flight and post‐flight briefings).

Flight Program Operations will provide the vendor with complete flight profiles, including standards for any required checks (e.g., Commercial Pilot Airman Certification Standards (PTS), Instrument Pilot ACS). Additionally, the government will provide standards consistent with Title 14 of the Code of Regulations (14 CFR) for all flight events involving flight program participants, to include FAA pre‐employment flight evaluations.

Contract Pilot Qualifications

At a minimum, the King Air C90GTi Turboprop Aircraft Contract Pilots provided by the contractor must possess the following items to conduct pilot services under this contract:

A valid, unexpired Certified Flight Instructor Certificate with multi‐engine airplane and instrument airplane ratings (CFI, CFII, MEI)

Recent flight instruction experience within the past two (2) years

A valid second‐class Medical Certificate

Knowledge, skills, and experience operating a turboprop aircraft (e.g. C90GTi aircraft) to conduct initial/recurrent and currency/proficiency flight training

Experience with multiengine avionics suites including Garmin 430, 530, and 1000 configurations (The preferred experience is in Proline‐21 Avionics)

3,000 hours of total flight time

500 hours of turbine flight time

500 hours as a multiengine aircraft instructor

200 hours as the PIC of a multi‐engine turboprop airplane

100 hours as a turboprop aircraft instructor

The FAA TPOC will review contract each contract pilot resume/logbook/credentials in accordance with 14 CFR and this PWS. The review must be conducted during the initial security background check, Vendor Applicant Procedures (VAP) process. The Personal Identity Verification (PIV) must be approved by the COR after the TPOC review and approval. The contract pilot must be on the event schedule within 30 days of position start date, or the pilot will need to be replaced.

General Contractor Pilot Requirements

Flight Program Operations personnel participate in the Department of Transportation (DOT) Drug and Alcohol‐Free Departmental Workplace Program in accordance with DOT Order

3910.1 (current edition), which is equivalent to the 14 CFR Part 120 requirements. Contract pilots will be required to participate in the DOT Drug and Alcohol Testing Program, or a similar contractor program that incorporates equivalent requirements to the 14 CFR Part 120 standards.

The contractor is required to share any positive test results with the FAA Flight Program Operations Program Manager or the FAA TPOC.

Administrative Support Personnel

Roles and Responsibilities

The administrative support personnel will provide general office administrative support to the Flight Program Operations to include reception/check‐in of participants. The administrative support will provide scheduling, data entry and records management services.

Administrative assistant support personnel will track and maintain statistical data, data entry, recording event completion and flight hours, travel documents; process records for flight program participants; and schedule flight program participants, contract pilots, and aircraft. Contractor administrative support personnel will be responsible for maintaining appropriate documentation and the associated automated systems for each crewmember/ flight program participant.

As part of the scheduling support, the administrative support personnel will provide the TPOC a flight program participant training event schedule for upcoming training requirements. The administrative support personnel are required to maintain the provided flight program schedules. Therefore, administrative support personnel will coordinate closely with the contract pilots for scheduling of all King Air C90GTi flights.

As part of the data entry and records management services, the administrative support personnel will be responsible for maintaining flight program documentation in associated databases for the ASI’s. The administrative support personnel will capture information from the flight program documentation and other administrative documents for completion of the flight training event documentation.

Administrative Support Qualifications

The contractor must provide qualified administrative support personnel with the following minimum qualifications:

High School diploma or equivalent

Minimum of three (3) years specialized experience performing studies analyses and/or management support, as defined in this PWS

Minimum of one (1) year experience operating computers to include word processing and data entry

Advanced knowledge of Microsoft Word, Excel, Outlook, and Power Point

Knowledge of the flight program/aviation operator/airport crew tracking and scheduling systems and requirements

7.2. Non‐Key Personnel

Flight Program Operations considers the following as non‐key personnel:

Contract Program Manager

Non‐key personnel may not be replaced within six (6) months after the contract award unless necessitated by an individual’s inability to work, such as a sudden illness or termination of employment. Reference AMS Clause 3.8.2‐17 for additional information

Requests for non‐key personnel changes must be submitted to the COR and CO at least 15 business days prior to making any permanent substitutions.

The name of non‐key personnel along with a Non‐Key Personnel Qualification Matrix must be provided to the government as part of the contractor's proposal.

Program Manager

Roles and Responsibilities

The Program Manager is responsible for managing all the deliverables required under this contract, as well as the contractor personnel and workflow described in this PWS. The Program Manager must have full authority to act for the contractor on all contract matters relating to the daily operation of this contract. The Program Manager must be the single point of contact for the FAA TPOC and COR.

The Program Manager will serve as the point of contact for administrative and technical issues pertaining to the performance of this Performance Work Statement (PWS). The Program Manager responsibilities include planning, organizing, supervision, directing, coordinating, human resources administration, controlling, approval and documentation of administrative and technical issues.

Program Manager Qualifications

The Program Manager will be required to perform duties that involve the following:

Strong written and verbal communication skills

Strong problem‐solving

Organizational skills

Customer service

Interpersonal skills

Management of training contracts

Knowledge of Aviation management

Records maintenance, accurate invoicing, and preparing reports and deliverables

Project management

Instructing and development

Management of a large‐scale training delivery

Ability to read, write, speak, and fully converse in English

Supervision of Contractor Employees

The contractor must provide sufficient day‐ to‐day supervision of each contractor employee to insure successful performance. Each contractor employee must be aware of his/her contract PM. Government employees may not supervise contractor personnel at any time.

The contractor must submit a Supervisory Plan with the contract proposal and an updated plan 30 days after the contract award. The contractor must provide additional plan updates as necessary for the staffing levels of current delivery orders.

The contractor is solely responsible for hiring, selecting/non‐selecting, upgrading/promoting, work assignments, work related awards, discipline, approving work schedules/absences, labor‐management issues, career planning, and compensation for all contract employees either working or with potential to work under this PWS. Any incident (suspected or actual) of FAA personnel being involved in the contractor supervision responsibilities or processes must be reported to the CO.

General Qualifications

Contractor personnel will not be instructed on‐the‐job or in classes for basic or generic qualification skills/techniques at any expense to the government.

The FAA TPOC will provide instruction in organization or site‐specific procedures to contract personnel.

8. GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

The Government will provide, without cost, the facilities, equipment, materials and/or services listed below.

Property. The property provided is considered Government Furnished Property (GFP) required to perform services for each task. GFP is classified as personal property, which means the FAA Custodian and their assigned delegate are responsible for assigning the equipment to the contractor from the agency Personal Property Management System called the Automated Inventory Tracking System (AITS). All FAA personal property (GFP) must be issued by hand receipts from the local property custodian to each individual contract employee, and the property must be returned prior to employee termination. The Contract Program Manager and contract employees are responsible for tracking the following GFP:

o Laptops and/or iPads o FAA issued personnel ID/Access Badges o Office building, desk keys

Facilities. The government will provide key personnel a work environment at FAA facilities as required to perform the services for each task.

Equipment. The government will furnish the contractor access to the appropriate equipment required to perform the services for each task.

Materials. The government will furnish the following materials as required:

o Computer equipment o Telephone(s) o Additional office supplies necessary to accomplish the task requirements o Disinfectant/Sanitizing products for office workspace/aircraft shared equipment (i.e. headsets and goggles, etc.)

Internet and Electronic Media Access. All contractor employee internet and electronic media access utilizing government‐furnished equipment must be for conducting official Government business in support of the contract task requirements. The use of government‐furnished computer systems for personal use is prohibited.

Services. The contract employee utilization of government information systems and internal mail distribution systems will be facilitated by the TPOC based on the contract performance requirements. The government systems must not be used for contractor employee personal purposes. Contractor personnel may use available emergency medical services and concessions located in government facilities.

Basic Reference Manuals. The government will provide Flight Publications (either in hardcopy or by way of iPad Electronic Flight Bag [EFB]) for the contractor and contract pilots, to include any revisions, updates, and changes.

FAA Required Forms/Software Supplies/System Access. The government will provide as required in the performance of tasks.

FAA Provided Training. The FAA reserves the right to require FAA specific training for contractor personnel, such as training via Electronic Learning Management System (eLMS) (the government training system for items like facility training, local on‐site training, No Fear Act training, etc. via FAA computers). On rare occasions, there may be specific government training required by administrative personnel under this contract. The FAA required training should be documented on the monthly report (completed and scheduled).

Flight Program Operations retains the airworthiness responsibility for King Air C90GTi aircraft furnished by the government under this contract.

9. CONTRACTOR FURNISHED ITEMS AND SERVICES

The contractor must furnish personnel, services management and supervision to perform services. It is the contractor’s responsibility to maintain and sanitize personal workstation and aircraft shared equipment after each use with government provided disinfectant/sanitizing products.

10. TRAVEL

All travel must be in accordance with the Federal Travel Regulations and AMS 3.3.2‐2 Reimbursement for Travel and Subsistence (April 2010). Local travel will not be reimbursed. All travel must be pre‐approved by the FAA TPOC, CO, and the COR prior to the travel start date for scheduled events via the approved travel form. The method of travel, length of stay, the number and qualifications of contractor personnel required will be determined on a trip‐by‐trip basis considering work needs. If a contract pilot is with a federal employee and requires transportation to return to AFW, then the federal employee is responsible for renting, driving, and providing return transportation to AFW. If local transportation is not available, then an FAA government vehicle will be provided to transport the contractor pilot back to AFW. The federal employee or contractor may drive the FAA government vehicle to provide the return transportation service in accordance with the FAA Fleet Management Process and Procedure Guide, section 8.4. The guide states that, “The contractor may use motor vehicles owned or leased by FAA in accordance with Section T3.10.3 of the FAA Acquisition Management System (AMS) Procurement Guidance and FMR 102‐34.215.”

The contractor may be required to travel for management of the contract, for formal FAA specific training, and/or for performance of work under the contract. The contractor must coordinate travel with the COR and obtain prior authorization for travel from the CO prior to incurring any travel costs (Attachment 3). A proposal showing a complete breakdown of all estimated travel charges must be provided to the CO at no additional cost to the Government.

If accepted, the CO will provide a written authorization to the Contractor to proceed with travel, provided travel funds are available. The Contractor is responsible for arranging all required travel.

11. GENERAL SUMMARY

This Performance Work Statement (PWS) describes the technical requirements necessary to procure services for the FAA, Flight Program Operations. The government must not exercise direct supervision or control over the contract service providers performing the services herein.

Such contract service providers must be accountable solely to the contractor, who in turn is responsible to the government for the accomplishment of the work. The contractor must provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and services necessary to perform the requirements defined in this PWS, with the exception of the items specified as government furnished property and services. The contractor must perform to the standards stated in this PWS.

11.1. Contract Management

The contractor must be responsible for management during the performance of this contract.

The administration of the contract requires coordination between the government and the contractor. The contractor must provide program management support to ensure that the identified contract tasks are performed efficiently, accurately, on time, and in compliance with the FAA requirements. The contractor must provide a Kick‐Off meeting between the FAA, COR, and contractor to review the PWS requirements and understand the work scope and deliverables. The contractor must establish processes and assign appropriate resources to administer the requirements effectively. The contractor must respond to Government requests for contractual actions in a timely fashion. The following individuals must be the government points of contact during the performance of this contract:

Contracting Officer (CO). The CO must effect all contract authorization.

Communications pertaining to the contract administration must be addressed directly to the CO. No changes to the performance work statement are authorized without a written modification to the contract executed by the CO. If at any time the contractor believes that any person other than the CO has given direction to change the performance work statement, then the contractor must immediately inform the COR and CO by the most expeditious means possible.

Contracting Officer Representative (COR). The COR must monitor all technical aspects of the contract and assist in the contract administration. The COR is the contractor’s primary point of contact. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR is authorized to perform the following functions:

o Ensure the contractor performs the technical requirements of the contract.

o Perform inspections necessary in connection with contract performance.

o Maintain written and oral communications with the contractor concerning technical aspects of the contract.

o Monitor the contractor's performance and notify both the CO and contractor of any deficiencies.

11.2. Contractor Personnel/Supervisory Management Plan

The contractor must provide a written Personnel/Supervisory Management Plan at the time of the contract proposal. Any updates to these plans must be submitted to the COR/CO within 30 calendar days after the contract award. The plan must address hiring, obtaining security clearances, training, certifications, retention, organizational structure, and any cross‐utilization approaches. The contractor must provide a non‐disclosure statement for all contractor personnel employees within 45 days after the contract award. The contractor must also provide a non‐disclosure statement for each new employee placed into employment under this contract within 45 days of hire.

11.3. Security

Contractor personnel are not allowed to work on FAA contracts until the Security process has been initiated and an interim or final suitability determination is reached. At the discretion of the FAA, contract personnel must clear the Vendor Applicant Program (VAP) process before they can enter an FAA facility, join a teleconference call, or access agency information. Upon interim suitability determination, the COR will provide contractor PIV sponsorship for IDs, and access badges to AFW and other government facilities/information, as necessary. The FAA requires that contractor staff hold a current National Agency Check with Inquiries (NACI), Level 1 (Low risk, non‐sensitive) clearance. All contractor personnel who require access to the FAA facility must hold the NACI clearance.

Physical Property Security

Most contract work will be performed within secure facilities. Some contractor employees may be issued government keys to facilitate contract performance work. The contractor is responsible for safeguarding all government property provided for the contractor use or control. If a work area is unattended for a period of time, then all government facilities, equipment, and materials must be secured. Government property totally under the contractor’s control (in possession, in‐travel, etc.) will be totally the contractor’s responsibility.

The contractor must provide the COR/CO a listing of government‐provided property per employee and maintain said property list. The contractor must establish and implement methods to ensure that all keys, identification (ID) cards, and vehicle decals issued to the contractor personnel by the government are not lost, misplaced, or used by unauthorized persons.

Key Access Security

Keys issued to the contractor by the government must not be duplicated. The contractor must develop a procedure covering key control included in the Quality Control Plan. Such quality control procedures must include the turn‐in of any government issued keys by contractor personnel who no longer require access to locked areas. The contractor must immediately report any (suspected or actual) occurrences of lost or duplicate keys to the CO. The contractor must prohibit the use of government issued keys by any persons other than the contractor personnel employees. The contractor must prohibit contract employees from permitting entrance to locked areas for persons other than contractor employees specifically assigned to work in the areas or personnel authorized entrance by the CO.

11.4. Hours of Operations

For all applicable periods of performance, the contractor must provide services Monday through Friday, during the operating hours of 6:00 am CT to 6:00 pm CT. The contractor must observe the same federal holidays and mandatory time‐off periods as the FAA government personnel. The contractor must optimize the contractor personnel staffing at the request of the FAA in order to match the PWS requirements and performance criteria under this contract.

The organizational hours may change over the course of the contract and the contractor must provide support accordingly. The additional support of operating hours may require contractor personnel to work during weekends and evenings in order to accommodate scheduled activities. The contractor must provide overtime to cover unforeseen workload increases or unanticipated workload surges, as required and authorized by the CO. Contractor employees may be authorized to makeup missed work hours at the discretion of the government with the approval of the COR and CO.

Observance of Legal Holidays and Facility Closures

Normally, contractor personnel is not required or allowed to work when their assigned facility is on holiday or closed. The contractor will not be compensated for labor hours during closure periods, unless advanced direction is given by the CO/COR or the contractor work is in response to a government emergency. The following is a list of U.S. federal holidays and additional reasons for facility closures:

New Year’s Day, January 1st

Martin Luther King’s birthday, the third Monday in January

President’s Day, the last Monday in February

Memorial Day, the last Monday in May

Independence Day, July 4th

Labor Day, the first Monday in September

Columbus Day, the second Monday in October

Veteran’s Day, November 11th

Thanksgiving Day, the fourth Thursday in November

Christmas Day, December 25th

Any other day/time designated by federal statute, executive order, or presidential proclamation

Adverse weather conditions or national emergencies that require the AFW Flight Operations Facility to close

AFW Flight Operations Facility building closures or shutdowns

11.5. Overtime Directed by the Government

Occasional overtime may be necessary as requested by the CO or COR. Overtime will be authorized and funded separately under the Over and Above CLIN, only when approved by the CO and only when the overtime is absolutely necessary to meet work requirements. Overtime will not be authorized for failure to meet schedules or availability requirements of contractor personnel.

11.6. Overtime Requested by the Contractor

In the event the contractor deems overtime is necessary to meet work requirements, the contractor must submit a written request to the CO and COR for approval. The request must identify in detail what service requires overtime, how many work hours are required, and for what segment of the government organization the overtime work is being performed. The CO must approve all requests by the contractor for overtime in writing before any overtime is authorized.

11.7. Threats or Hazards

If either the government or the contractor discover new or unanticipated threats, hazards, or failing safeguards, the discovering party must immediately bring the situation to the attention of the other party.

11.8. Conservation of Utilities

The contractor must instruct contractor employees in utility conservation practices. The contractor is responsible for operating under conditions that preclude the waste of utilities, which include the following:

Lighting must be used only in areas where and when work is actually being performed

Mechanical equipment controls for heating, ventilation, and air‐conditioning systems must not be adjusted by the contractor or by contractor employees unless authorized by the TPOC

Water faucets or valves must be turned off after the required usage has been accomplished

Government telephones, computers, and other equipment must be used for official government business only

11.9. Environmental Protection and Safety

The contractor must be knowledgeable of and comply with all applicable federal, state, and local laws, regulations, and requirements regarding environmental protection. In the event environmental laws or regulations change during the term of this contract, the contractor must comply as such laws come into effect.

11.10. Orientation Plan

To ensure a smooth transition in the change of work effort from the current contract to the new contract, the contractor must begin the 30‐day orientation period required by the solicitation/contract. This orientation period must be included in the phase‐in schedule presented to the government. The purpose of this orientation is to:

Observe work accomplished by current employees

Complete personnel (work force) requirements, including the hiring of personnel to assure satisfactory performance begins at the contract start date

NOTE: Soliciting personnel for employment during their duty hours is prohibited unless interview arrangements are made through the contracting and personnel offices.

Obtain security clearances, if required

Complete all training requirements necessary for contractor employees

Complete the development of necessary work plans and procedures

Complete the development of quality control plans and procedures

11.11. Phase‐in Plan

It is essential to the government that the contract services currently being performed are continued without interruption. Consequently, it is imperative that the transition from the incumbent contractor to the follow‐on contractor is accomplished in a well‐planned, orderly, and efficient manner to bring the new workforce to full contract performance. The contractor must be allowed access to government facilities to familiarize supervisors, key personnel, and staff with equipment, reporting, and work scheduling procedures. However, such government facility access must not interfere with the production efforts of the current contract personnel.

To preclude such interference, arrangements to access government facilities must be made with the CO. Access to government facilities will be limited to the following categories of personnel:

Contractor supervisory and administrative personnel

Contractor personnel equivalent to the government 0344 Management and Program Clerical and Assistance Series, GS‐09.

11.12. Phase‐Out Activities:

If there is a change in contractor or if the contractor operation reverts to in‐house, then the incumbent contractor must provide familiarization to the government or the follow‐on contractor, whichever the case may be. During the phase‐out familiarization period, the incumbent contractor is fully responsible for all current contract services. In the event the follow‐on contract is awarded to a contractor other than the incumbent, the incumbent contractor must cooperate with the follow‐on contractor to permit an orderly change over.

With regard to the successor contractor’s access to incumbent employees, the successor contractor may place a recruitment notice in each government facility. At the conclusion of any performance period, including the option periods or extensions, the services provided under this contract may be awarded to another contractor. The contractor in place is required to assist in the phase‐in activities as necessary.

11.13. Quality Assurance

The government will monitor and evaluate the contractor’s performance under this contract. If an observance indicates defective performance, the COR will notify the CO and the contractor.

Any action taken by the CO, as a result of the surveillance, will follow the terms of this contract.

Any changes to the scope, prices, terms, or conditions of this contract must be referred to the CO. The services performed by the contractor during the period of this contract will be subject to review by the CO or authorized representative(s) at any time and place. Other government personnel may observe the contractor operations from time to time. These government personnel observations must not interfere with the contractor performance.

11.14. Performance Task Meetings

The Contract Manager may be required to meet with the COR and the CO during the performance of this contract. Meetings will be conducted as often as the CO deems necessary.

Written meeting minutes will be taken by the government and signed by the COR, CO, and Contract Manager. If the contractor non‐concurs with the written meeting minutes, the contractor must document any areas of non‐concurrence in writing and send the response to the CO within ten (10) calendar days of receiving the signed minutes. All meeting minutes will be included in the contract file.

11.15. Employee Meetings and Training

In accordance with AMS 3.13‐10, the contractor personnel may be included in FAA‐sponsored specialized training provided/purchased for government purposes (i.e. change in mission, procedures, and equipment) on a space‐availability basis or at a pro‐rated cost to the contractor. The training will be optional at the discretion of the user organization and subject to workload, cost, and other government considerations. The determination for contractor personnel to attend the additional functions must be made at the sole discretion of the government. The contractor must submit the Support Contractor Authorization (FAA Sponsored Training) form (Attachment 2) to the COR and CO for approval prior to authorizing any FAA‐sponsored training for contractor personnel. Contractor paid training will not be charged to the contract unless specified, funded, negotiated, and approved by the CO.

11.16. Release of Information

The contractor and contractor personnel may have access to PII and other controlled unclassified information (CUI), which is not releasable to the general public. The contractor and contractor personnel must not release any of the information or documents pertaining to the performance of the contract to the public without the express written permission of the CO, through coordination with the COR.

11.17. Data Rights

The government has unlimited rights to all documents and materials produced under this contract. All the contract documents and materials are the property of the government with all rights and privileges of ownership/copyright belonging exclusively to the government. The contract documents and materials may not be used or sold by the contractor without the express written permission of the Contracting Officer. All materials supplied by the contractor to the government are the sole property of the government and may not be used for any other purpose. The right does not abrogate any other government rights.

11.18. Document Format

All documents produced under this PWS must be created in Microsoft Word, Microsoft Project, Microsoft Excel, or other compatible Windows software approved by the FAA TPOC. The TPOC may request document delivery in hard copy and/or electronic copy format.

11.19. Non‐Disclosure Agreements

Any contractor personnel assigned to work on this contract project will be required to sign a non‐disclosure statement. The Privacy Act will pertain to all data and tasks. All contractor personnel are required to take the appropriate actions to prevent disclosure of information.

11.20. Uniform Requirements

All contract pilots are required to adhere to a Flight Program Operations approved dress code at the contractor’s expense. The contract pilots must wear Flight Program Operations approved attire at all times while on location at any Flight Program Operations work facility. For example, approved attire could require that all contract pilots wear khaki or gray slacks, dark blue or black shirts (Labor Day to Memorial Day), and short‐sleeve polo shirts (Memorial Day to Labor Day)(manufactured with performance‐type material or cotton) with the FAA/Contractor Name approved logo and the individual’s first name on the shirts. In addition, an all‐weather jacket with the FAA/Contractor Name approved Logo and contract pilots name for wear during colder weather. Also, a coordinated neck tie to be worn between Labor Day and Memorial Day while in formal classroom training and pre‐employment briefings. The contractor logo needs to be submitted to the TPOC for approval within 30 days after award.

Administration personnel under this contract may wear business casual attire while at work.

11.21. Work Site Access

Before contractor employees report to the work site, the contractor must provide the CO with one summary resume for each position being filled or replaced under the contract. The resume should include the proposed employees’ education, training, experience, skill levels, affiliations, and other characteristics that relate to work requirements and qualifications. The contractor must provide all factual data (dates, certificates, etc.) to the CO with the submission of each employee resume. Any resume qualification information that is in question or requires verification will be identified by the TPOC and returned to the contractor for action. After resolving the information, the contractor must resubmit the resume to the CO. Concurrence of the CO is required for all contractor employees to work during the verification or revision of their qualification resume.

11.22. Employee Identification

The contractor is responsible for obtaining an FAA‐issued identification badge for each contractor employee upon the initial entry to the work site. While at the FAA premises, each contractor employee must wear a personalized FAA issued identification badge at all times, in accordance with current FAA policies and directives.

11.23. Employee Conduct

Contractor employees must comply with all government escort rules and requirements. All contractor employees must identify themselves as contractors when their status is not readily apparent.

11.24. Removal of Contractor Personnel

The government may withdraw a previously issued approval or assignment of contractor personnel and direct that the individual(s) be removed from the contract based on the individual(s) not meeting government expectations or requirements for personal, professional, or performance standards.

11.25. Changes to Staffing Levels

At any time, the government may direct the contractor to either increase or decrease the number of assigned contractor employees in any particular contract labor category, or to adjust the number of employees assigned to the contract as a whole. Funding availability changes in workload levels or changes in workload technical requirements may cause such staffing level changes. The contractor must obtain prior approval from the COR before filling any vacant personnel positions.

11.26. Contractor Employees

The contractor must conduct business in accordance with Title 5 of the Code of Federal Regulations, Vol. 3, Employee Code of Conduct. The contractor must not employ any persons on this contract identified by the CO as a potential threat to the health, safety, security, and/or general well‐being of the operational mission, the instillation, and its population. At the time of the contract award, the contractor must provide the government a list of contractor personnel names and position titles, and provide the government with updates to this list as required.

Depending on the particular condition, occasion, place, and job assignment, all contract employees must wear professional, suitable attire. The selection, assignment, reassignment, transfer, supervision, management, and control of contractor employees under this PWS are the responsibility of the contractor.