Attachment L-1-Past Performance Survey.pdf

SIR 692M15-22-R-00006 ATTACHMENT L-1

PAST PERFORMANCE SURVEY PART I (TO BE COMPLETED BY

OFFEROR REQUESTING THE REFERENCE)

A. OFFEROR INFORMATION

Offeror Name:

Offeror Address:

B. CONTRACT IDENTIFICATION

Project Title:

Contract Number:

Agency/Customer:

Agency/Customer POC Name:

Agency/Customer POC Email Address

Contract/Order/Subcontract/Other:

Contract Type:

Contract Purpose (e.g., Service, Supply, Deveopment/First Article, R&D)?

Contract Award Date:

Period of Performance

Total Contract Value:

Value of Offeror’s Share

Was the Offeror a Prime Contractor? Yes No

Was the Offeror a Sub Contractor? Yes No

Competitive Award? Yes No

PART II (TO BE COMPLETED BY RESPONDENT)

Please answer each of the following questions with a rating that is based on objective measurable performance indicators to the maximum extent possible. Commentary to support very high or very low rating should be noted on page 5.

Assign each area a rating of, 4 (Outstanding), 3 (Good), 2 (Satisfactory), and 1 (Unsatisfactory). Use the attached Rating Guidelines which is provided as Exhibit 1 as guidance in making these evaluations.

Circle the appropriate rating.

A. IDENTIFICATION OF RESPONDENT

Name:

Title:

Telephone Number:

Address:

Email:

B. EVALUATION

QUALITY OF SERVICE:

# Category Rating

1 2 3 4 N/A

1 Compliance with contract requirements

2 Accuracy of reports

3 Level of knowledge, experience, and training of personnel

4 Capability of personnel to perform required services

5 Effectiveness of personnel in performing required services

6 Overall quality of service

TIMELINESS OF PERFORMANCE:

# Category Rating

1 2 3 4 N/A

1 Reliability

2 Responsive to technical direction

3 Meets contract delivery schedules and/or task deadlines

COST CONTROL:

# Category Rating

1 2 3 4 N/A

1 Current, accurate and complete billings

2 Relationship of negotiated costs to actuals

3 Cost effectiveness

PROGRAM MANAGEMENT:

# Category Rating

1 2 3 4 N/A

1 Adequate and complete management plan

2 Specific management team dedicated to this project

3 Indications that the provided team had experience in subcontractor management and surveillance

4 Process, or metrics, for the evaluation of their own overall management performance

CUSTOMER RELATIONSHIP:

Rating

1 2 3 4 N/A

1 Effective management, including subcontracts

2 Reasonable/cooperative behavior

3 Responsive to contract requirements

4 Notification of problems

5 Flexibility

6 Proactive vs. reactive

OVERALL CUSTOMER SATISFACTION:

Response

Yes No

1 The contractor is committed to customer satisfaction:

a. Contractor Manageent Personnel

b. Contractor Onsite Facility Personnel

ADDITIONAL COMMENTS:

Rating Guidelines

Use the following definitions in your assessment of contractor performance.

RATING

QUALITY OF

PRODUCT OR

SERVICE

COST CONTROL

TIMELINESS OF

PERFORMANCE

BUSINESS RELATIONS

4-Outstanding

Contractor is in compliance with contract requirements and/or delivers quality products/services

Contractor is effective in managing costs and submits current, accurate, and complete billings

Contractor is effective in meeting milestones and delivery schedules

Response to inquiries, technical/service/ administrative issues is effective

3-Good

Minor inefficiencies/error s have been identified

Contractor is usually effective in managing costs

Contractor is usually effective in meeting milestones and delivery schedules

Response to inquiries, technical/service/admi nistrative issues is usually effective

2-Satisfactory Some problems have been encountered

Contractor is having some problems in managing costs effectively

Contractor is having some problems meeting milestones and delivery schedules

Response to inquiries, technical/service/admi nistrative issues is somewhat effective

1-Unsatisfactory

Contractor is not in compliance and is jeopardizing achievement of contract objectives

Contractor is unable to manage costs effectively

Contractor delays are jeopardizing performance of contract objectives

Response to inquiries, technical/service/admi nistrative issues is not effective