5-SLCI27002 Attachment 2 Scope of Work.docx

SCOPE OF WORK

SECURITY GUARD SERVICES

I. Please use this scope of work as an aid in writing your Proposal. The following responsibilities are not limited to the responsibilities the Airport hopes to receive.

A. Offeror shall provide security guard services at scheduled times and locations, and on an on-call basis. Offeror shall be capable of providing security guard services twenty-four (24) hours a day, every day of the year (365 days).

B. Offeror shall provide all labor, training, and uniforms as specified in this RFP. It shall be a specific requirement of this Contract that all training provided for personnel servicing SLCDA shall be at the Offeror's expense and the Offeror shall not request additional remuneration for training provided to its employees.

Equipment including flashlights, radios, mirrors, and chairs will be provided by the SLCDA. Offeror shall provide other equipment as required.

C. Offeror shall provide a management-level staff member to coordinate the services required under this RFP and act as the designated point of contact with SLCDA.

D. Offeror shall provide an emergency twenty-four (24) hour contact to the SLCDA who is a member of management.

E. Offeror shall provide security personnel with communications equipment so that they may readily communicate with the SLCDA Operations Communications Center.

1. SLCDA will supply and maintain handheld radios issued to each post location. In the event that any Offeror's employee is found guilty of abusing the radio equipment provided by SLCDA, the Offeror shall be responsible for the repair or replacement of said equipment.

F. Offeror's security personnel shall be in full uniform when providing services including pants, shirt, jacket (as required) and shoes. Uniforms shall bear, at a minimum, an insignia that is clearly visible to the public. The uniform and insignia shall clearly identify the officer as an authorized employee of Offeror.

G. Offeror shall maintain an inventory of all equipment. This inventory shall include the condition of all equipment and shall be conducted monthly. Once the monthly audit is completed, the inventory shall be sent in an electronic format to the City's Project Manager. This equipment includes but is not limited to:

1. Uniforms

Offeror shall report any lost or stolen uniforms electronically to the City's Project Manager within twenty-four (24) hours. If the percentage of lost or stolen uniforms exceeds twenty-five (25) percent of total inventory, uniforms must be redesigned and reissued in a manner acceptable to the City's Project Manager.

2. Vehicle Placards with Offeror’s Logo

Offeror must maintain control of and collect back at end of employment the placards. Placards are provided by the airport at a cost to the company. Placards must be reported to the city’s project manager when there is a need for replacement, or lost, stolen, or broken.

3. Flashlights

4. Radios

5. Mirrors

6. Chairs

H. Security personnel shall maintain an electronic daily log of activities in an approved format and report all unusual occurrences and situations. Security guards shall complete an electronic incident report for any event requiring Airport police or other law enforcement assistance. Incident reports should provide all relevant information including what occurred, when it occurred, where it occurred, and who was involved. Incident reports shall be submitted electronically by the next duty day. Perimeter reports can be scanned documents into a .pdf file

I. Offeror should develop and maintain a general procedure manual to govern and guide security personnel in performing their duties which must be approved by the City's Project Manager.

J. Offeror shall provide written documentation of management and security guard training programs. Upon assignment to the Airport, the following training topics must be completed:

1. Thorough knowledge of Airport security requirements and layout

2. Performance of duties in accordance with published post orders

3. Radio procedures specific to the Airport

4. Airfield driving and escort procedures

K. Security personnel assigned to new posts shall be required to be oriented and instructed in the areas outlined in the training requirements prior to commencing their post.

L. Security personnel shall not carry, possess, or use any weapons, firearms, crowd control devices, nightsticks, stun guns, handcuffs, sprays, or related equipment without written permission from SLCDA.

M. Security personnel shall be able to speak, understand, read, and write the English language.

N. All security personnel performing services at the Airport shall be required to pass a drug and alcohol screening prior to their first duty assignment with SLCDA and at any time thereafter where there is reasonable cause to justify additional screenings. Offeror shall be responsible for all drug and alcohol screening costs.

0. All security personnel performing services at the airport shall be required to complete and pass a background check to include an FBI fingerprint criminal history records check and a Transportation Security Administration ("TSA") security threat assessment prior to performing duties at the Airport. The cost for each background check is $30.00 and will be assessed to the Offeror. The FBI fingerprint criminal history records check will be conducted every two years. The fees are subject to change at any time. Please visit the Salt Lake City Airport Badging Office for further information. https://slcairport.com/badging/

P. Security personnel on duty shall be supervised and checked at frequent intervals by a member of management.

1. An electronic log must be maintained to reflect the times and personnel used to conduct supervision. Electronic log should be submitted weekly to the City's Project Manager.

Q. Security personnel will be rotated on a frequent and random basis to different posts within the Airport.

R. Security personnel assigned to perimeter gate locations sha II be responsible for verifying that personnel and vehicle identification are valid for each vehicle/person entering a restricted area, and for conducting vehicle inspections.

S. Security personnel assigned to terminal screening checkpoints are responsible for monitoring and preventing access to the concourses when the passenger screening checkpoints are closed to passenger traffic and are not staffed by TSA personnel.

T. Security personnel assigned to sterile area loading docks or other areas as designated by the SLCDA will be responsible for inspecting items designated for passenger purchase per TSA requirements which are subject to change.

U. Security personnel shall be expected to conduct a full perimeter inspection once per shift using company vehicles meeting the minimum-security requirements of the airport in conjunction with Airport Operations and Police departments.

An electronic log must be maintained to reflect the times and personnel used to conduct full perimeter inspections. Electronic log must be submitted daily to the City's Project Manager.

V. Security personnel shall check the validity of employee badges and/or conduct enhanced employee inspections through randomly assigned bypass doors or other areas as designated by the SLCDA. Security personnel with the assistance of any authorized law enforcement agency may conduct inspections of employees pursuant to the SLCDA inspection requirements. This requirement may be extended to enhanced inspections conducted as determined by the SLCDA.

W. The Offeror shall not contract with tenants or Offerors of the Airport without permission of the City's Project Manager. Requests shall be submitted electronically to the City's Project Manager and approval will not be unreasonably withheld provided that contracts outside of the Project do not detrimentally affect the expected performance standards of the Project.

A clear distinction must be made between Airport Project assigned personnel and non-Airport Project assigned personnel. Personnel cannot be diverted from the Airport Project to tenant or Offeror projects unless another Airport issued identification media is sponsored by tenant or Offeror.

X. SLCDA may reject without cause, the use of an individual security guard or manager if it deems that the individual is not fit to carry out the requirements of the position or post to which the Offeror has assigned said personnel.

Y. The Offeror shall provide SLCDA with a bi-monthly or monthly invoice. Included with the invoice submittal shall be a copy of the payroll record for all security personnel performing duties at the Airport during the invoice period. SLCDA will pay only for actual hours worked by security personnel. The invoice will include the following breakdown documentation:

1. Unit hours by location and date

2. Employee name/position

3. Employee beginning and ending hours

4. Hourly billing rate for hours worked

Z. Central Receiving Warehouse Services

1. Security personnel assigned to the central receiving warehouse as designated by the SLCDA will be responsible for inspecting items designated for passenger purchase per TSA requirements which are subject to change.

2. Security personnel may be required to periodically conduct inspections on our docks during after-hour operations. These may require security personnel to come inside sterile areas.