Services_MAC_Domains_Summary (2).pdf

Services MAC Domains and Qualification Criteria Overview

Domains Overview

GSA’s intent is for the Services MAC contract to be one contract organized by domains. A domain represents a grouping of related functional areas that encompass multiple NAICS codes. Domains are designed to align order requirements to qualified industry partners. A company would qualify for the domain as a whole and therefore qualify for all of the NAICS codes assigned to that domain. To issue their solicitation, the CO would select the domain best aligning to their requirements, as well as the NAICS under the domain representing the principal purpose of the task order work. The chosen order-level NAICS will set the applicable size standard based on the vendor’s size for that NAICS at the time of Domain offer. This means that a company may be both large and small in a given domain, depending on NAICS. Additionally, a NAICS can appear in multiple domains, as shown in the following example:

This structure will allow a company to clearly match their capabilities to a domain or multiple domains.

Additionally, it will allow agency buyers to identify the appropriate domains and industry partners that perform the type of work they’re looking for no matter which NAICS defines the principal purpose of work. For example, 541611 for R&D is much different than 541611 for Human Resources Management.

A similar concept exists on schedules: 541611W - Workforce Analytics and Employee Records is for NAICS 541611 work, but aligned to the Human Capital schedule; 541611O is same NAICS but aligned to office management, 541611 (general) is aligned to the professional services schedule, while 541611LIT is aligned to litigation support services under office management/document services.

At this time, GSA is anticipating 9 to 15 domains in the initial release of the contract. The domains will follow a category management structure with some specialized domains based on agency needs. GSA is seeking stakeholder feedback on the planned domains to ensure the structure best meets stakeholder requirements. Current anticipated domains are as follows:

Business Administration Domain This domain includes requirements to provide assistance with administrative, clerical, and business management services. This includes an array of language services, document management, administrative support, and data services. Examples include, but are not limited to:

● Actuarial services

● Administrative tasks & support

● Business profiles

● Clerical duties

● Data entry & processing

● Employee suitability

● Foreign language services

● Institutional ranking

● Library support

● Linguist screening & recruitment

● Note taking

● Scheduling

● Secretarial services

● Secure shredding & destruction

● Sign language translation

● Survey facilitation & assessment

● Temporary staffing

● Translator & interpreter service

● Travel preparation

Environmental Domain This domain supports agencies in meeting their environmental requirements and streamlining the contracting process by providing a faster, more cost-efficient means to meet environmental objectives.

Requirements typically involve multi disciplined teams of scientists, engineers, and other technicians with expertise in areas, such as air and water quality, climate change, asbestos contamination, remediation, ecological restoration, and environmental law such as Planning and Documentation Services for the development, planning, facilitation, coordination, and documentation of and/or for environmental initiatives or mandates in areas of chemical, radiological, and/or hazardous materials.

Examples include, but are not limited to:

● Air monitoring

● Archeological/cultural resource management plans

● Climate change studies, planning, policy analysis, & mitigation strategies

● Consulting on endangered species, wetland & watershed protection

● Cultural resource geographic information services

● Environmental consulting

● Environmental emergency response

● Environmental engineering

● Environmental impact assessment

● Environmental management

● Environmental remediation

● Groundwater monitoring

● Habitat conservation assessment, planning & modeling

● Hazardous material management, planning, disposal & remediation

● Laboratory (environmental) testing

● Mapping, cartography & integrated mapping from various data sources

● Migration pattern analysis

● Natural resource management & planning

● Pollutant contamination planning, assessment

& mitigation

● Reclamation services

● Remote sensing for environmental studies

● Terrestrial, marine, atmospheric measuring & management

● Storage tank (above & below ground) removal

● Vegetation & topography mapping

● Watershed characterization & assessment

Financial Domain The domain includes requirements designed to support financial objectives. Services include:

accounting, budgeting, financial advising, loan servicing, asset management services and complementary financial services. Examples include, but are not limited to:

● Accounting services

● Affordability analysis

● Analysis of cost alternatives

● Assessment & improvement of budget formulation & execution processes

● Assistance in devising or revising accounting policies & procedures

● Asset marketability

● Audit services - General/Financial

● Budget analysis & tracking

● Business information systems

● Contract audits, both Generally Accepted

Government Auditing Standards (GAGAS) & non-GAGAS

● Cost estimating & analysis support

● Cost performance risk assessments

● Debt collection services

● Disbursement & reconciliation support

● Economic analysis

● Equity monitoring

● Financial data analysis

● Financial impact statement development

● Financial risk analysis

● Financial management services

● Grant management

● Life cycle cost determination

● Loan management

● Oversight & fraud detection

● Performance audits

● Program management for financial services

● Recovery audits

● Return on investment analysis

● Remittance processing

● Servicing & restructuring troubled loans

● Servicing, monitoring & maintaining loan assets

● Should-Cost determinations

● Transportation audits

● Total ownership cost determination

● Transaction analysis & processing

Human Capital Domain This domain supports training and development services, human capital strategy services, and organizational performance improvement. Services on this domain aim to support human capital objectives through hiring and talent acquisition, proper background investigations, and career and leadership development. Additionally, this domain supports career services in employee monetary disbursement management, including those related to payroll, benefits, and retirement management.

Examples include, but are not limited to:

● Background investigations

● Compensation & Benefits management

● Career development & coaching

● Credit history checks

● Customized training solutions

● Diversity & inclusion

● Employee misconduct remediation

● Employee engagement

● Executive leadership programs

● Executive services

● Facilitation & organizational data analytics

● Human resource transformation

● Knowledge & information sharing

● Leadership & coaching tasks

● Management associations, unions & bargaining units

● Online course development

● Organizational performance improvement & knowledge management

● Payroll

● Performance management

● Position classification

● Records management & disclosure

● Retirement planning & processing

● Security clearance processes

● Talent management

● Temporary help services

● Traditional academic coursework

● Workforce analysis, development, & planning

● Workers compensation

● Workforce reform tasks

● Work schedule & leave administration

● Unemployment insurance claims

Logistics Domain Services on this domain include comprehensive logistics solutions, including planning and designing, implementing, or operating systems or facilities for the movement of supplies, equipment or people by road, air, water, rail, or pipeline. Examples include, but are not limited to:

● Analysis & recommendation of support equipment

● Deployment logistics

● Disaster management/contingency operations

● Distribution & transportation

● Industrial relocation/expansion services

● Infrastructure Services (including transportation

& delivery)

● Integrated Logistics Support (ILS) technical requirement creation

● Integrated logistics support

● Integrating public & private resources

● ILS risk assessment, schedules creation &

Performance tracking

● Inventory management

● Life cycle sustainment

● Logistical studies & evaluation

● Logistics design

● Logistics management & support services

● Logistics operations support & maintenance

● Logistics optimization

● Logistics services

● Logistics training services

● Rapid deployment of supplies & equipment through communication & logistics systems

● Repair & alteration

● Resource sourcing - global, regional, local, etc.

● Security

● Supply chain management & provisioning

● Supportability analysis & implementation

● Technology & Industrial base

● Test range support

● Value chain management

Management & Advisory Domain This domain includes a full range of management and consulting services that can improve a federal agency’s performance, and its endeavors to meet mission goals and provide operating advice and assistance on administrative and management issues. Examples include, but are not limited to:

● Acquisition & grants management support

● Business case development support

● Business intelligence support

● Business process improvement

● Business process reengineering

● Change management

● Concept development & requirements analysis

● Configuration management

● Cost/schedule/performance analysis & improvement

● Cost estimation & analysis

● Cost/performance trade-off analysis & studies

● Decision analysis

● Earned value management (EVM) analysis

● Ebusiness support

● Horizontal protection

● Information analytics

● Integration of support systems

● Intelligence analysis

● Interface management

● Investigative services

● Knowledge based acquisition

● Knowledge management

● Long range planning, futures, & forecasting

● Manpower estimating

● Project management, program management, integrated program management

● Program documentation

● Coordination with law/policy making entities

● Regulatory compliance support

● Requirements management

● Risk assessment, mitigation, & management

● Stakeholder requirements analysis

● Strategy development

● Strategic forecasting & planning

● Vulnerability assessment

Marketing & Public Relations Domain Services on this domain can accommodate a wide variety of marketing & public relations services that span advertising, marketing, production and media services. Examples include, but are not limited to:

● Advertising

● Animations

● Archiving

● Branding initiatives

● Broadcast media

● Business & trade shows

● Captioning & subtitles

● Commercial art/photography

● Computer database creation

● Conference planning

● Conventions

● Conversion services

● Corporate identification & logos

● Creating public awareness of an agency's mission & initiatives

● Digital & multimedia duplication services

● Direct mail services

● Editing/editorial services

● Email marketing

● Exhibit planning & installation

● Facilitating events

● Film treatment & processing services

● Focus groups

● Graphic design, custom & stock artwork

● Illustrations & Imaging

● Interactive marketing

● Interpretation services

● Liaison venue support

● Market research

● Marketing consulting services

● Media messaging, strategies & programs

● Narration

● Online media management

● Packaging

● Photographic services

● Portable displays

● Public relations services

● Press conferences & releases

● Press kits

● Presentation slides

● Publication designs

● Search engine services

● Signage systems

● Social media campaigns

● Sound/audiovisual services

● Special effects

● Speech services

● Strategic marketing plans

● Survey preparation & distribution

● Telemarketing

● TV/radio broadcasting & print interviews

● Time encoding

● Travel support

● Typographic layouts

● Videoconferencing

● Videotape & film production services

● Video streaming development

● Visual communication

● Webcasting

● Website design & maintenance

● Website photo storage services

● Writing services

Research & Development Domain This domain includes any requirements in support of Research and Development (R&D) activities. R&D activities may be aimed at achieving either specific or general objectives. The term R&D includes basic research, applied research and experimental development. Services include conducting R&D in: the physical, engineering and life sciences; Nanotechnology; Biotechnology; and social sciences and humanities. Examples include, but are not limited to:

● Cell & tissue culture & engineering

● Conceptual design & modification of product or process alternatives

● Design & specification development

● Conducting clinical tests to satisfy requirements prior to commercialization

● Decision support sciences

● Design & improvement of manufacturing or production technologies, processes, techniques

● Design, construction, & testing of preproduction prototypes & models

● Design, development & implementation of new reagents, testing methods or protocols

● Design of tools & materials involving new technology

● Development of new experimental therapeutic drugs, compounds, or molecules

● Development of tools, resources & procedures relating to advanced biologics, assays & testing

● Development of new methods for drug delivery

● DNA: genomics, ̀gene probes, DNA sequencing, genetic engineering

● Environmental science research

● Experimental development

● Laboratory & clinical research

● Life science research

● Mathematical science research

● Physical science research

● Biotechnology research & process development

● Product experimentation & modification

● Psychological science research

● R&D advanced training

● R&D of automated processes or robotics

● Protein/peptide sequencing & synthesis

● Research of new applications for existing products

● Software development or I.T. initiatives related to experimental product or process improvements

● Social science research

● Special studies & analysis

● Technical research consulting services

● Technology transfer/insertion, training & consulting

● Test & evaluation (non-routine) services

● Regulatory requirements compliance testing

Social Services Domain This domain includes a wide variety of social services requirements. These requirements involve government services provided for the benefit of the community and society, such as education, medical care, and housing services. These public services aim to create more effective organizations, build stronger communities, and promote equality and opportunity. Examples include, but are not limited to:

● Addiction recovery services

● Behavioral health consultant training

● Behavioral health professionals services

● Beneficiary satisfaction surveys

● Child and youth services

● Disabled veterans driver rehabilitation services

● Employee assistance program services

● Educational & public health program administration

● Emergency response & social advocacy services

● Employee health benefits assessment

● Health insurance services

● Intellectual property handling

● Interpretation services

● Mental health provider support services

● MIPPA improvement assessment

● Outpatient recovery

● Pension/insurance administration

● Personal and family support

● Physical/occupational/educational therapy

● Psychotherapy

● Readjustment services

● Review of internal controls for programs

● Settlement services

● Separation counseling

● Vocational and psychological rehabilitation

● Wellness coaching

Technical & Engineering Domain This domain includes requirements to provide specific engineering, geoscience, or other technical professional skills, such as those performed by engineers, geologists, geophysicists, and technicians, required to handle specific operating conditions and problems for the benefit of the Government. Work under this domain typically involves the application of physical laws and principles of engineering in the design, development, and utilization of machines, materials, instruments, processes, and systems; and providing expert advice and assistance on technical functions and issues. Examples include, but are not limited to:

● Advanced technology pilot & trials

● Alternative energy sources & engineering

● Capabilities integration & development

● Communications engineering

● Configuration management

● Concept development

● Data Analytics, Management

● Design documentation & technical data

● Energy services to include management planning & strategies, audit services & metering

● Engineering (aeronautical, astronomical, chemical, civil, electrical, materials, mechanical, Etc.)

● Engineering process improvement

● Environmental engineering

● Human factors/usability engineering

● Human systems integration

● Independent verification & validation

● Integration support

● Interoperability

● Life cycle management

● Mission assurance

● Modeling & simulation

● Operation & maintenance or direct support of an existing weapon system or major system

● Operationinteral test & evaluation

● Optical engineering

● Program analysis

● Quality Assurance

● Radar engineering

● Read Teaming & wargaming

● Requirements analysis (technical)

● Risk management

● Scientific (non-R&D) analysis & support

● Software development (for IT services involving

40 USC § 11103 (a) activities)

● System design & integration

● System effectiveness & analysis

● System engineering

● System safety engineering

● System security & information assurance

● System verification & validation

● Technical assessment, data management, & planning

● Technical documentation

Other Potential Domains

Facilities Domain Services in this domain include any and all services required to maintain and operate buildings, paved services, utilities infrastructure, and real property assets and equipment. This could include major facilities support such as DOD installations, hospitals, cemeteries, and other federal or industrial real property, but does not include major construction. GSA has included a wide range of services found in facilities contracts that may not be inherently facilities work. We are including them because of their historical use, but are also trying to determine what commercial practices are in this space (i.e. the reasonableness of including these services on a facilities contract):

● Airfield lighting

● Alarm and security system maintenance

● Architectural & framework building maintenance services

● Base operation logistics

● Building management services

● Cemetery maintenance

● Civil Engineering Services

● Commissioning services

● Communication services - general

● Communication services - telecommunications

● Community center management

● Custodial services

● Electrical services (electrical maintenance) https://www.law.cornell.edu/uscode/text/40/11103

● Elevator services (elevator maintenance)

● Elevator inspection services

● Emergency management services

● Energy Management Control Systems (EMCS)

● Energy and water conservation management and reporting

● Engineering management services

● Engineering to support installation of Facility

Resource & Optimization (R&O) decisions to distribute limited & scarce future funding

● Engineering to support construction cost estimates

● Engineering services to provide general management over current & future maintenance

● Environmental compliance

● Environmental conservation

● Environmental pollution prevention

● Equipment and electronics maintenance

● Facility & installation maintenance services

● Fire alarm/fire suppression (fire suppression

System preventative maintenance & repair)

● Fire Alarm System maintenance & repair

● Fire protection and emergency services

● Fitness / Sport Center Management

● Force protection assets & entry control points

● Grounds maintenance

● HVAC services (HVAC maintenance)

● Insect control

● Integrated waste management services

● Janitorial

● Landscaping/grounds maintenance

● Locksmiths

● Logistics Material Management

● Logistics Fuels Management

● Logistics Vehicle Management

● Logistics Planning

● Logistics Traffic Management

● Logistics Ground Transportation Services

● Logistics Installation Deployment Readiness

Center (IDRC)

● Maintenance of fuel distribution & grounding systems

● Operations & maintenance (O/M) of facilities

● O/M of airfields

● O/M of electrical distribution & HVAC systems

● O/M engineering

● O/M of fresh water system

● O/M of utility & sanitation system

● Pest control

● Plumbing services (plumbing and pipefitting)

● Pollution prevention & remediation programs.

● Real Property Management

● Refuse collection and disposal

● Renewable energy systems

● Repair & restoration projects

● Roofing services

● Security forces services

● Septic services

● Snow removal

● Street sweeping

● Water distribution

● Water tanks

● Waste management services (waste management and recycling services)

C5ISR Domain This domain focuses on Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance, and Reconnaissance (C5ISR) mission requirements. C5ISR organizational and technological capabilities improve situational awareness and enhance command and control strategies within defense and intelligence environments. Examples include, but are not limited to:

● Assured positioning, navigation & timing capabilities support

● C5ISR enterprise support

● C5ISR prototyping, integrating & testing

● Command, power & integration support

● Counter-IED & minefield detection

● Counterintelligence support

● Cyberspace operational support

● Cyber & Tactical network science

● Detection & neutralization of explosive hazards

● Electro-optical/infrared surveillance

● Electronic countermeasures

● Information superiority support

● Integrated power support services

● Intelligence, information and electronic warfare

● Intelligence analysis, exploitation & dissemination

● Intelligence, surveillance, reconnaissance, & targeting

● Mission command applications

● Network visualization

● Night vision, electronic, & optical surveillance

● Offensive & defensive cyber operations

● Power/energy generation & management

● Product realization engineering and

● Signals intelligence

● Software development (for IT services involving 40 USC § 11103 (a) activities)

● Standardized software framework implementation

● Space & terrestrial communications

● Tactical & strategic network support

● Tactical cyberspace operations

● Threat modeling & simulation

Major Acquisitions Domain Major acquisitions are capital assets that require special management attention because of their importance to the agency mission; high development, operating, or maintenance costs; high risk; high return; or their significant role in the administration of agency programs, finances, property, or other resources. This domain includes major acquisitions for non-IT services and IT services involving 40 USC § 11103 (a) activities.

OCONUS Domain This domain includes any services where a substantial portion of performance will occur Outside of the Continental United States (OCONUS).