47PH0218R0001_Generated_PDF_with_TOC.pdf

PUBLIC BUILDING SERVICES, REGION 7

FULL MAINTENANCE STATEMENT OF WORK

Adapted from the

National Custodial Specification and the

National Operations & Maintenance Specification

SOLICITATION NUMBER: 47PH0218R0001

SERVICE: FULL MAINTENANCE SERVICES

LOCATION(S):

William M. Steger FOB and US CTHS, 221 W Ferguson St, Tyler, TX. 75702 (Full Maintenance)

William M. Steger FOB and US CTHS, 211 W Ferguson St, Tyler, TX. 75702 (Full Maintenance)

WR Burke Courthouse, 104 N 3rd St, Lufkin, TX. 75901 (Full Maintenance)

SB Hall Jr FOB, 100 E Houston St, Marshall, TX. 75670 (Full Maintenance)

PERIOD OF PERFORMANCE: 1 November 2018 – 31 October 2019 (Base Year) 1 November 2019 - 31 October 2020 (Option I) 1 November 2020 – 31 October 2021 (Option II) 1 November 2021 - 31 October 2022 (Option III) 1 November 2022 - 31 October 2023 (Option IV)

SOLICITATION ISSUE DATE: 7 June, 2018

OFFER RECEIPT DATE/TIME: 9 July, 2018 by 2:00pm (CST)

Table Of Contents

Section Description Page Number

Section A Solicitation Form 1 Section B Schedule 4 Section C Clauses 11 Section D Packaging and Marking 87 Section E Representations and Instructions 88 Section F Deliveries or Performance 90 Section G Contract Administration Data 96 Section H Special Contract Requirements 102 Section I Contract Clauses 134 Section J - Appendix

List of Attachments 145

Section K Representations, certifications, and other statements of offerors or respondents

Section L Instructions, conditions, and notices to offerors or respondents

Section M Evaluation factors for award 184

SOLICITATION, OFFER AND AWARD

1. THIS CONTRACT IS A RATED ORDER

UNDER DPAS (15 CFR 700)

RATING PAGE OF PAGES

2. CONTRACT NUMBER 3. SOLICITATION NUMBER 4. TYPE OF SOLICITATION 5. DATE ISSUED 6. REQUISITION/PURCHASE NUMBER

CODE7. ISSUED BY 8. ADDRESS OFFER TO (If other than item 7)

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

SOLICITATION

9. Sealed offers in original and copies for furnishings the supplies or services in the Schedule will be received at the place specified in item 8, or if hand carried, in the depository located in until local time

CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All offers are subject to all terms and conditions contained in this solicitation.

10. FOR

INFORMATION

CALL:

A. NAME B. TELEPHONE (NO COLLECT CALLS)

AREA CODE NUMBER EXTENSION

C. E-MAIL ADDRESS

11. TABLE OF CONTENTS

(X) SEC. DESCRIPTION PAGE(S) (X) SEC. PAGE(S)DESCRIPTION

A

B

C

D

E

F

G

H

I

J

K

L

M EVALUATION FACTORS FOR AWARD

INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

REPRESENTATIONS, CERTIFICATIONS AND OTHER

STATEMENTS OF OFFERORS

PART IV - REPRESENTATIONS AND INSTRUCTIONS

LIST OF ATTACHMENTS

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACH.

CONTRACT CLAUSESSOLICITATION/CONTRACT FORM

SUPPLIES OR SERVICES AND PRICES/COSTS

DESCRIPTION/SPECS./WORK STATEMENT

PACKAGING AND MARKING

INSPECTION AND ACCEPTANCE

DELIVERIES OR PERFORMANCE

CONTRACT ADMINISTRATION DATA

SPECIAL CONTRACT REQUIREMENTS

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

OFFER (Must be fully completed by offeror)

12. In compliance with the above, the undersigned agrees, if this offer is accepted within calendar days (60 calendar days unless a different period is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT

(See Section I, Clause No. 52.232-8)

14. ACKNOWLEDGMENT OF AMENDMENTS

(The offeror acknowledges receipt of amendments to the SOLICITATION for offerors and related documents numbered and dated):

10 CALENDAR DAYS (%) 20 CALENDAR DAYS (%) 30 CALENDAR DAYS (%) CALENDAR DAYS(%)

DATEAMENDMENT NO.AMENDMENT NO. DATE

15A. NAME AND

ADDRESS

OF OFFER-

OR

CODE FACILITY 16. NAME AND THE TITLE OF PERSON AUTHORIZED TO SIGN OFFER

(Type or print)

15B. TELEPHONE NUMBER

AREA CODE NUMBER EXTENSION

15C. CHECK IF REMITTANCE ADDRESS IS

DIFFERENT FROM ABOVE - ENTER SUCH

ADDRESS IN SCHEDULE.

17. SIGNATURE 18. OFFER DATE

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEMS NUMBERED 20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

22. AUTHORITY FOR USING OTHER THAN FULL OPEN COMPETITION:

10 U.S.C. 2304 (c) ( )41 U.S.C. 3304(a)

24. ADMINISTERED BY (If other than Item 7)

26. NAME OF CONTRACTING OFFICER (Type or print)

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

AUTHORIZED FOR LOCAL REPRODUCTION

Previous edition is unusable

23. SUBMIT INVOICES TO ADDRESS SHOWN IN

(4 copies unless otherwise specified)

25. PAYMENT WILL BE MADE BY

27. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

28. AWARD DATE

CODE

ITEM

STANDARD FORM 33 (REV. 6/2014)

Prescribed by GSA - FAR (48 CFR) 53.214 (c)

SEALED BID (IFB)

NEGOTIATED (RFP)

(Hour) (Date)

PART I - THE SCHEDULE PART II - CONTRACT CLAUSES

1 3

EQ7PMB-18-0011

7PQB

ACQUISITION MANAGEMENT DIVISION

ACQUISITION SERVICES BRANCH

819 TAYLOR ST 12B01

FORT WORTH, TX 76102

7PQB

ACQUISITION MANAGEMENT DIVISION

ACQUISITION SERVICES BRANCH

819 TAYLOR ST 12B01

FORT WORTH, TX 76102

47PH0218R0001

2:00 PM (CST)

Derek Gadberry derek.gadberry@gsa.gov

7/9/2018

817 9787170

6/7/2018

Section A Page 1

PAGE

GENERAL SERVICES ADMINISTRATION

OF

ITEM NO., FORM OR

STOCK NUMBER

DESCRIPTION OF ARTICLES OR SERVICES

QUAN-

TITY

UNIT

OF

ISSUE

UNIT

PRICE

AMOUNT

TX.

Service Contract: Option Year 1

East Texas Full Maintenance

Provide Full Maintenance

PoP: 11/01/2019 - 10/31/2020

Services for buildings located

124001 in Tyler, Lufkin, and Marshall, East Texas Full Maintenance

Service Contract; Option Year 3

Services for buildings located

Provide Full Maintenance

Provide Full Maintenance

MO

TX .

PoP: 11/01/2021 - 10/31/2022

East Texas Full Maintenance in Tyler, Lufkin, and Marshall, East Texas FM BPA Base Year

TX.

PoP: 11/01/2018 - 10/31/2019

MO __________

Service Contract; Option Year 2 in Tyler, Lufkin, and Marshall, East Texas Full Maintenance buildings in Tyler, TX.

MO

Services for buildings located

MO

PoP: 11/01/2020 - 10/31/2021

Provide Full Maintenance

Service Contract; Option Year 4

Services for buildings located

MO

in Marshall , Lufkin, and 2

Section A Page 2

OF

ITEM NO., FORM OR

STOCK NUMBER

DESCRIPTION OF ARTICLES OR SERVICES

QUAN-

TITY

UNIT

OF

ISSUE

UNIT

PRICE

AMOUNT

in Tyler, Lufkin, and Marshall, Services for buildings located

Provide Full Maintenance

PoP: 11/01/2022 - 10/31/2023

TX.

Section A Page 3

OF

ITEM NO., FORM OR

STOCK NUMBER DESCRIPTION OF ARTICLES OR SERVICES QUAN-

TITY

UNIT

OF

ISSUE

UNIT

PRICE

AMOUNT

TX.

Service Contract: Option Year 1

East Texas Full Maintenance

Provide Full Maintenance

PoP: 11/01/2019 - 10/31/2020

Services for buildings located

124001 in Tyler, Lufkin, and Marshall, East Texas Full Maintenance

Service Contract; Option Year 3

Services for buildings located

Provide Full Maintenance

Provide Full Maintenance

MO

TX .

PoP: 11/01/2021 - 10/31/2022

East Texas Full Maintenance in Tyler, Lufkin, and Marshall, East Texas FM BPA Base Year

TX.

PoP: 11/01/2018 - 10/31/2019

MO __________

Service Contract; Option Year 2 in Tyler, Lufkin, and Marshall, East Texas Full Maintenance buildings in Tyler, TX.

MO

Services for buildings located

MO

PoP: 11/01/2020 - 10/31/2021

Provide Full Maintenance

Service Contract; Option Year 4

Services for buildings located

MO

in Marshall , Lufkin, and 2

Section B Page 4

OF

ITEM NO., FORM OR

STOCK NUMBER DESCRIPTION OF ARTICLES OR SERVICES QUAN-

TITY

UNIT

OF

ISSUE

UNIT

PRICE

AMOUNT

in Tyler, Lufkin, and Marshall, Services for buildings located Provide Full Maintenance

PoP: 11/01/2022 - 10/31/2023

TX.

Section B Page 5

B. SERVICES, ORDERING AND PRICES

B.1 PRICING OF SERVICES. FIGURE B-3, PRICING OF SERVICES, MUST BE COMPLETED BY THE CONTRACTOR AND

SUBMITTED TO THE CONTRACTING OFFICER (CO) AS PART OF THE PRICE PROPOSAL. THE CONTRACTING OFFICER WILL

FILL-IN SECTION B.1.1 THROUGH B.1.2 AT TIME OF AWARD FOR BASE AND OPTION PERIODS.

B.1.0. Standard Services:

Base Period

Monthly Custodial and

Grounds Maintenance

Monthly Operations and

Maintenance

Total Monthly

Full Maintenance

Total Yearly

Full Maintenance

Option I

Monthly Custodial and

Grounds Maintenance

Monthly Operations and

Maintenance

Total Monthly

Full Maintenance

Total Yearly

Full Maintenance

Option II

Monthly Custodial and

Grounds Maintenance

Monthly Operations and

Maintenance

Total Monthly

Full Maintenance

Total Yearly

Full Maintenance

Option III

Monthly Custodial and

Grounds Maintenance

Monthly Operations and

Maintenance

Total Monthly

Full Maintenance

Total Yearly

Full Maintenance

Option IV

Monthly Custodial and

Grounds Maintenance

Monthly Operations and

Maintenance

Total Monthly

Full Maintenance

Total Yearly

Full Maintenance

Section B Page 6

B.1.1. Above Standard Services

Base Period:

Tasks Rate Per Each

Carpet Extraction (Private Areas) $ Per Square Foot

Washing Exterior Surfaces of Windows $ Per Window

Washing Blinds and Coverings $ Per Blind

Tree Thinning $ Per Tree

Snow and Ice Removal for Areas Requiring Heavy Equipment $ Per Square Foot

High Cleaning From 6 Feet to 10 Feet $ Per Square Foot

High Cleaning Above 10 Feet $ Per Square Foot

Option I:

Carpet Extraction (Private Areas) $ Per Square Foot

Washing Exterior Surfaces of Windows $ Per Window

Washing Blinds and Coverings $ Per Blind

Tree Thinning $ Per Tree

Snow and Ice Removal for Areas Requiring Heavy Equipment $ Per Square Foot

Option II:

Carpet Extraction (Private Areas) $ Per Square Foot

Washing Exterior Surfaces of Windows $ Per Window

Washing Blinds and Coverings $ Per Blind

Section B Page 7

Tree Thinning $ Per Tree

Snow and Ice Removal for Areas Requiring Heavy Equipment $ Per Square Foot

Option III:

Carpet Extraction (Private Areas) $ Per Square Foot

Exterior Window Washing $ Per Window

Washing Exterior Surfaces of Windows $ Per Blind

Tree Thinning $ Per Tree

Snow and Ice Removal for Areas Requiring Heavy Equipment $ Per Square Foot

Option IV:

Carpet Extraction (Private Areas) $ Per Square Foot

Washing Exterior Surfaces of Windows $ Per Window

Washing Blinds and Coverings $ Per Blind

Tree Thinning $ Per Tree

Snow and Ice Removal for Areas Requiring Heavy Equipment $ Per Square Foot

B.1.2. Markup Coefficient

Markup coefficient includes all material handling fees, including General and Administrative (G&A) fees, and profit. No additional markup coefficient is allowable under this contract. The markup coefficient rate is fixed and

Section B Page 8 applies to supplies, materials, and equipment only on reimbursable repairs above the $2,500 threshold has been met or when additional services are ordered. The markup coefficient does not apply to labor.

The Contracting Officer will fill in the Contractor’s markup coefficient at the time of award for the base and option periods. The Contractor’s Markup Coefficient is:

Period Markup Coefficient (not to exceed 10%)

Base Period %

Option I %

Option II %

Option III %

Option IV %

B.2. CONTRACTOR STAFFING DECLARATION

Figure B-1, Contractor Staffing Declaration, must be completed by the contractor and submitted to the

Contracting Officer (CO) 21 calendar days prior to the contract start date. This form must also be submitted to the CO when any modifications to the contract by GSA results in changes in staffing. A blank Figure B-1 is included in Section J.

B.3. WAGE ADJUSTMENTS

Wage adjustments will be considered at the beginning of each renewal option period, if exercised, in accordance with FAR 52.222-43 Fair Labor Standards Act and Service Contract Act – Price Adjustment

(Multi-year and Option Year).

Figure B-2, SCA DOL/CBA Combination Wage Adjustment Spreadsheet, is a sample worksheet to illustrate how wage adjustments will be calculated as a result of changes in wages that result from

Department of Labor Wage Determinations or Collective Bargaining Agreements. A sample Figure B-2 is included in Section J. This is a living document and may receive minor revisions. No revision will change the method of determining the allowable wage adjustment. The latest version will be used for each wage adjustment through the life of the contract.

B.4. ADDITION/REMOVAL OF BUILDINGS

GSA may add or remove buildings from this contract at any time. For a building to be added to the contract, GSA will provide the building information to the Contractor and request a price proposal from the Contractor for the requested services in line with the current pricing. At this time, there is no anticipation to add or delete any buildings to this contract. However, if there are any buildings added, they will not exceed 25% of the total contract dollar value, including options.

Section B Page 9

B.5. ADDITION/REDUCTION OF STAFFING

Contractor Requests for Staffing Reduction: Staffing levels proposed and accepted at the time of award shall not be reduced through the life of the contract (unless adjusted by contract modification due to change in scope, such as discussed in B.4). At the end of each contract year, and at the request of the contractor, GSA will consider a request from the contractor for a reduction in staffing, and will be based on contractor performance.

Section B Page 10

CC. DESCRIPTION/SPECIFICATION/STATEMENT OF WORK

CUSTODIAL AND RELATED SERVICES

CC.1 Definitions

CC.1.0 General Program The work specified in this specification shall be in accordance with all Federal, State, county and city laws, codes, and ordinances and shall follow the more stringent of them. In addition to compliance with these laws, the Contractor shall follow all applicable standard industry practices including, but not limited to, the Occupational Safety and Health Act (OSHA) and NIBS.

CC.1.0.0 Above Standard Services Above Standard Services are services not covered in the monthly price of the contract. Contractor prices include all applicable labor, materials, supplies, training/certifications, equipment (except as otherwise provided), supervision, and management.

CC.1.0.1 Acceptance The term constitutes acknowledgment that the supplies or services required in the contact conform to applicable contract quality and quantity requirements.

CC.1.0.2 Approval ‘Approval’ means the Government has reviewed the submittals, deliverables, or administrative documents [e.g., insurance certificates, Safety Data Sheets (SDS), etc.], and has determined that the documents conform to contract requirements. Government approval shall not relieve the Contractor of responsibility for complying with Federal, State, and local laws and regulations.

CC.1.0.3 Building A reference to ‘facility’ and ‘site’ is interchangeable with ‘building.’ A man-made structure or edifice which services are performed within or on the exterior of the formation and is intended to support or shelter any use or continuous occupancy.

CC.1.0.4 RESERVED

CC.1.0.5 Contracting Officer (CO) The CO has the responsibility for the administration of this contract. The CO alone, without delegation, is authorized to take action on behalf of the Government to amend, modify or deviate from the contract terms, conditions, requirements, specifications, details and/or delivery schedules. However, the CO may delegate certain other responsibilities to authorized Government representatives.

CC.1.0.6 Contracting Officer's Representative (COR) The COR shall be appointed by letter from the CO. The CO uses CORs are the primary Government representatives for the administration of the contract. CORs shall have proper training and experience in inspecting contracts, but do not have the authority to modify the contract.

CC.1.0.7 Contractor Reference to ‘Contractor’ throughout the SOW even for those references to subcontracted type tasks shall mean the responsibility of the contract service provider.

Section C Page 11

CC.1.0.8 Custodial A reference to ‘custodial’ is interchangeable with ‘janitorial’. Custodial and related services can include cleaning, window washing, trash removal, recycling, snow and ice removal, landscaping, and maintaining a building or area.

CC.1.0.9 Environmentally Sustainable These are products or services that have a lesser or reduced effect on human health and the environment when compared with competing products or services that serve the same purpose. This comparison may consider raw materials acquisition, production, manufacturing, product, chemicals, packaging, distribution, reuse, operation, maintenance, or disposal of the product or service. Refer to Section C.17. ‘Federal Requirements’ for a list of environmentally sustainable attributes and certifying entities.

CC.1.0.10 Federal Holidays Federal holidays are New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, and Christmas Day.

When Federal Holidays fall on weekends, a weekday is typically designated as the holiday.

CC.1.0.11 RESERVED

CC.1.0.12 Guiding Principles for Sustainable Existing Buildings A practice of using processes that is environmentally responsible and resource-efficient throughout a building's life-cycle. The goal is to minimize and offset consumption of energy, water, and other resources and to eliminate all waste and pollution from building operations and activities. The result is to reduce the environmental impact of the Federal Government, which will expand and complement the building design economy, utility, durability, and comfort. See http://en.wikipedia.org/wiki/Sustainability

The common objective is to reduce the overall impact of the built environment on human health and the natural environment by:

-Improving energy efficiency and reductions in greenhouse gas emissions.

-Reducing water consumption intensity.

-Acquiring green products and services.

-Implementing pollution prevention measures, including reduction or elimination of the use of toxic and hazardous chemicals and materials.

-Implementing cost-effective waste prevention and recycling programs.

-Increasing diversion of solid/trash waste.

CC.1.0.13 GSA Green Purchasing Program (GPP) The GPP which includes the Green Purchasing Plan specifies requirements to promote the purchase of environmentally sustainable products and services.

CC.1.0.14 Green Cleaning Green Cleaning is a planned and organized approach to cleaning specifically designed to protect building occupant s’ and workers’ health, while at the same time reducing environmental impacts.

Section C Page 12 http://en.wikipedia.org/wiki/Sustainability

CC.1.0.15 Key Sustainable Product (KSP) Standards KSP are those categories of products that the Government’s Contractor uses most frequently in the delivery of custodial and facilities related services. The KSP standards are the minimal attributes that the KSPs shall meet. Use of KSP’s in this contract is mandatory.

CC.1.0.16 LEED-EB

The rating system encourages owners and operators of existing buildings to implement sustainable practices and reduce the environmental impacts of their buildings, while addressing the major aspects of ongoing building operations.

CC.1.0.17 Modification Modification is a bilateral or unilateral change in the terms of a contract.

CC.1.0.18 Ordering Official Ordering Officials are appointed by letter from the CO. Ordering Officials shall be the Government’s representative for the ordering of supplies and services.

CC.1.0.19 Performance Based Service Contracting This is a procurement strategy that seeks to issue technical requirements that set forth outcomes for performance instead of specific requirements on how to perform the service. This strategy shifts the risk of performance to the Contractor by allowing the Contractor to design the methods of achieving desired results as defined by the performance quality standards established by the Government.

CC.1.0.20 Product Preference Products that are identified as environmentally sustainable shall be selected over those which do not carry such designations. The following factors to consider when selecting products include: environmental performance, cost performance, bio-based, recycled content, biodegradability, technical performance, and availability.

CC.1.0.21 Quality Assurance Surveillance Plan (QASP) The QASP is the Government’s surveillance method for monitoring and evaluating the Contractor's performance under a Performance Based Statement of Work (PBSOW).

CC.1.0.22 Quality Control Program (QCP) The Quality Control Program is a system for identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable. Preparation of this document is the responsibility of the Contractor.

CC.1.0.23 Sanitize This is the process of removing dirt and certain bacteria so that the number of germs is reduced to a level that the spread of disease is unlikely.

CC.1.0.24 Custodial Service Calls Custodial service calls are considered standard service requirements, such as nonrecurring requests to replenish restroom supplies, police, etc.

Section C Page 13

CC.1.0.25 Standard Services A standard service is defined as all services that are included in the monthly price or are defined in the contract document. Prices are to include all applicable labor, materials, supplies, training/certifications, equipment (except as otherwise provided), supervision, and management.

CC.1.0.26 Stewardship This is the responsibility for managing, conducting or supervising the quality, state or condition of a commercial or institutional building.

CC.2 Objectives and Scope

This contract is for Full Maintenance Services with a Performance-Based Statement of Work (PBSOW) for the following locations:

William M. Steger FOB and US Crths, 221 W Ferguson St, Tyler, TX. 75702 (Full Maintenance) William M. Steger FOB and US Crths, 211 W Ferguson St, Tyler, TX. 75702 (Full Maintenance) WR Burke Courthouse, 104 N 3rd St, Lufkin, TX. 75901 (Full Maintenance) SB Hall Jr FOB, 100 E Houston St, Marshall, TX. 75670 (Full Maintenance)

This portion on the Statement of Work relates to the Custodial and Related Services. As a performance-based contract, the requirements are stated in terms of desired results with associated quality standards.

The contract consists of two major functional areas: standard services and above standard services.

Custodial and related services provided by the Contractor are arranged and oversight is provided through one or more of the following entities: GSA’s Regional Office, Service Centers, Field Offices, or Local Offices. These entities represent the Property Management organizations that have been adopted by GSA’s regional leadership.

All references incorporated herein as Web sites (URL’s) are accurate as of January 2016, and may be subject to change by their web publisher. Web pages are provided to the Contractor for additional clarity.

A change to any Web site specified in this contract does not change or alter the contract requirements and objectives identified herein.

CC.2.0 Contractor Shall

● Furnish all personnel, labor, equipment, materials, tools, supplies, supervision, management, training/certifications, and services, except as may be expressly set forth as Government furnished, and otherwise accomplish all actions necessary to or incident to, perform and provide the work efforts described in the contract.

● Ensure that their employees are properly trained, licensed and/or certified to operate necessary building systems or equipment for which licensed and/or certified personnel are required by Federal, State, or local laws; codes, or ordinances.

● Be responsible to make the management and operational decisions to meet the quality performance standards required under this contract.

● Use innovation, technology and other means and methods to develop and perform the most efficient cleaning services for the building.

● Implement an effective Quality Control Plan (QCP).

Section C Page 14

● Implement an effective service call system that results in prompt, professional, and courteous resolution of tenant concerns.

● Keep the CO or their designee informed of current status of the work being performed, provide work schedules and provide other pertinent information needed by the CO or their designee.

● Reduce the environmental impacts of work performed under this contract by using, to the maximum extent, environmentally sound practices, processes, and products.

● Provide training/certifications for their employees that stress stewardship in cleaning practices i.e., the use, disposal and recycling of cleaning chemicals; and dispensing equipment and packaging.

Current information on stewardship, training, educational materials and other issues can be found in ASTM E1971-05 or at the ASTM web site. Information on these items is also available on the web site: Stewardship for the Cleaning of Commercial and Institutional Buildings (www.astm.org) and ISSA’s web site (www.issa.com).

CC.2.1 Cleaning Hours The performance of the cleaning at building(s) shall take place between the hours of 7:30 a.m. to 5:00 p.m., Monday through Friday, excluding Federal Holidays. The hours shall not be changed unless authorized by the CO or their designee.

CC.2.2 Building Information Data Sheet Estimates The figures contained in the Building Information Data Sheet are estimates. It is the Contractor's responsibility to notify the CO or their designee if it is believed that the information provided is incorrect.

CC.3 Green Cleaning The Contractor is required to conduct custodial and related services in a manner as to utilize industry best practices and guiding principles to minimize the Government’s Environmental Footprint. This requires annual reporting of non-bio-based, bio-based, sustainable, and green products and materials.

CC.4 Sustainable Purchasing The Contractor shall use safe and environmentally friendly products as referenced throughout this specification. Green cleaning products and processes include those meeting government and third party certified sustainability standards, other environmentally protective products and services as well as those that conserve energy, water, and other resources. Contractor shall select and track cleaning product and materials purchases as described herein.

CC.4.0 Sustainable Product Standards In the performance of this contract Contractor shall purchase and use, to the extent possible, the safest and most environmentally friendly products. Products used in GSA facilities shall meet the following standards:

● Key Sustainable Products (KSPs): Categories of products and standards designated by GSA as those most commonly purchased in the execution of contracts and task or delivery orders for supplies and services performed at GSA property. Use of KSPs is mandatory. See the Green Procurement Compilation at https://sftool.gov/greenprocurement for a partial list of products that comply with the KSP standards.

● Federal Programs Designated Sustainable Products: A compilation of products designated as sustainable by U.S. Department of Agriculture (USDA) BioPreferred, Environmental Protection Agency (EPA) CPG, EPA Safer Choice and Department of Energy's EnergyStar or Federal Energy Management Program (FEMP). Visit https://sftool.gov/green-products/5/cleaning-products.

Section C Page 15 http://www.astm.org/ http://www.issa.com/ https://sftool.gov/greenprocurement https://sftool.gov/green-products/5/cleaning-products o When selecting Non-KSP products from the EPA-designated (e.g. Comprehensive

Procurement Guidelines (CPG) and USDA designated in the BioPreferred Program and all other factors (such as price, performance, and availability) being equal, the Contractor shall select the CPG item.

o For other purchases, unless the Contractor receives an exemption from the Contracting

Officer or their designee, the Contractor shall select USDA designated in the BioPreferred Program products over products with other sustainable attributes. Visit (http://www.biopreferred.gov/), o For those categories of product not recognized by one of the aforementioned standard’s, preference shall be given to products meeting the California Code of Regulations maximum allowable Volatile Organic Compounds (VOC) levels for the appropriate cleaning product category (California Air Resource Board/California Code of Regulations (CCR), Title 17 CCR Section 94509 – (Topic cited; Standards for consumer products at http://www.arb.ca.gov/consprod/regs/2008/3cp.htm).

● Contractor shall also ensure that (a) Green cleaning products and processes are complaint with the

Guiding Principles for Sustainable Existing Buildings. (b) Vacuum cleaners meet the Carpet and Rug Institute (CRI) Seal of Approval. (c) Products meet the American Society of Testing Materials (ASTM) standards. (d) Chemical concentrates that require dilutions are used whenever possible as compared to ready-to-use products. Dilution control equipment should be employed to ensure correct dilutions of concentrates and to protect workers from exposure to concentrated chemicals.

CC.4.1 Key Sustainable Products (KSPs) Use of the listed KSPs is mandatory for all contracts and task orders and contractors are required to provide submittals demonstrating compliance (see subsection C.4.1.2 below). These KSPs were selected to simplify compliance with the various statutes and executive orders that require products purchased for use in the performance of this contract include products that are recycled content, biobased, non-ozone-depleting, less-toxic alternatives, energy-efficient, water-efficient, and meet environmental standards recommended by EPA or adopted by voluntary consensus standards bodies. Mandatory KSPs and their associated standards follow:

Wastebasket liners (24" x 33" or smaller)

≥ 20% post-consumer recycled content

OR

UL 126 (formerly CCD 126)

Paper towels 100% total recycled content, including ≥ 50% post-consumer recycled content

OR

Green Seal (GS-1)

Bathroom tissue 100% total recycled content, including ≥ 25% post-consumer recycled content

OR

Section C Page 16 http://www.biopreferred.gov/

Green Seal (GS-1)

Hand soap USDA BioPreferred

AND ONE OF THE FOLLOWING:

EPA Safer Choice OR Green Seal (GS-41) OR UL 2784 (formerly EcoLogo 104)

Multipurpose cleaner EPA Safer Choice OR Green Seal (GS-37) OR EcoLogo (UL 2759)

CC.4.1.2 Proof of Compliance For each Key Sustainable Product used in the performance of this contract, the Contractor shall submit proof of compliance to the CO or his designee prior to the start of each contract year. For Contractors meeting the KSP standards using AbilityOne products, proof of compliance can be downloaded from the AbilityOne catalog website (https://www.abilityone.com/OA_HTML/ibeCZzpHome.jsp?sitex=10020:22372:US).

CC.4.1.3 Exemptions Exemptions may apply when Key Sustainable Products meeting the required standards, or recycle content product material that meet or exceed the EPA recovered material content guidelines, are not available because the item cannot be acquired—

(i) Competitively within a reasonable time frame;

(ii) Meeting reasonable performance standards; or

(iii) At a reasonable price.

The Contractor shall provide the Contracting Officer a short written justification for any proposed exemption; the justification shall be made a part of the permanent contract file.

CC.4.2 Green Cleaning Plan The Contractor shall submit a green cleaning plan that sets forth the procedures, products and equipment that will be used to reduce the exposure of building occupants and maintenance personnel to potentially hazardous chemical, biological and particulate contaminants. The plan shall include building-specific standards that will apply to dusting, dust mopping, dry floor cleaning, chemical handling and tracking, cleaning equipment and associated planned maintenance. Plan shall also describe how hard floor and carpet maintenance will minimize chemical use; practices for cleaning entryways; practices for the handling and storage of cleaning chemicals to minimize spills, leaks, and other mismanagement; practices related to the use of chemical concentrates and dilutions systems; personnel training; and green cleaning quality control processes. The Green Cleaning Plan shall be submitted to the COR 7 calendar days prior to start date.

CC.5 Standard Services

CC.5.1 Interior Services The Contractor shall provide interior standard services for the work items listed below.

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CC.5.1.0 Performance Standards The Contractor through innovation, technology, or other means shall perform the work in this contract to meet the quality and performance standards in this Section. Evaluations of the Contractors work shall be based on the standards in this Section and conducted in accordance with the Government’s ‘Quality Assurance Surveillance Plan (QASP).

CC.5.1.1 Floor Care The Contractor shall provide a floor maintenance schedule to the CO or their designee 7 calendar days prior to the start date of each year the contract is in effect.

Bare Floors: Floors, base moldings, and grout shall be clean and free of debris including but not limited to dirt, water streaks, mop marks, string, gum, tar, and other foreign matter. The floors shall maintain their natural luster and not have a dull appearance.

Wet mopping of bare floors shall be cleaned using disinfectant cleaner(s) with additional scrubbing, if necessary. These floors shall be slip resistant. Surfaces, baseboards, and corners shall be clean and dry.

Walls, baseboards, and other surfaces shall be free of splashing and markings from the equipment.

Mops and cleaning rags shall be cleaned and sanitized before and after each day of use. Mops and cleaning rags used in restrooms including diapering areas in restrooms shall not be used to clean any other areas.

Asbestos Containing Building Material (ACBM) Floors: Cleaning of flooring that may contain asbestos material, such as Vinyl Asbestos Tile (VAT), shall comply with the methods prescribed in the National Institute of Building Sciences (NIBS) Guidance Manual, ‘Asbestos Operations and Maintenance Work Practices.’ The Contractor shall have a copy of the NIBS Guidance Manual. Upon request, the Government shall make available to the Contractor any asbestos sampling results. UNDER NO

CIRCUMSTANCES SHALL BURNISHING, HIGH SPEED BUFFING, OR DRY STRIPPING METHODS BE

USED ON ACBM FLOORING.

ADP/Data Center Floors: Damp mopping shall be the only method of wet cleaning for floors in Automated Data Processing (ADP)/Data Center spaces.

Asphalt Floors: Damp mopping shall be the only method of wet cleaning for floors containing asphalt material. Asphalt plank floors shall be maintained in accordance with the manufacturer's instructions.

Granite and Marble Floors: All applicable floor areas shall be maintained in accordance with industry standards, and the standard identified in the Contractor’s ‘Quality Control Plan.’

Loading Dock Floors: Spill residues and clean-up materials shall be disposed of in accordance with the Environmental Protection Agency (EPA) and/or State and local regulatory agency requirements.

SPRAY BUFFING RESILIENT FLOORS:

Spray buffing shall be accomplished at least monthly.

Resilient floors shall be free of marks, skipped areas, and streaks. Walls, baseboards, doors, and other surfaces shall be free of splashing and marks. The finished area shall have a uniform luster. There shall be no buildup of finish in corners or crevices.

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STRIPPING/FINISHING/SEALING

Stripping/finishing/sealing shall be accomplished at least annually.

● Stripping Floors: The old finish or wax shall be removed in accordance with standard commercial practices. Spots shall be eliminated. There shall be no evidence of gum, burns, scuffmarks, or wax build-up in corners or crevices. UNDER NO CIRCUMSTANCES SHALL BURNISHING OR

DRY STRIPPING METHODS BE USED ON ACBM FLOORING.

● Finishing Floors: Walls, baseboards, and other surfaces shall be free of finish residue and marks from equipment. Floors shall be free of streaks, mop strand marks, and skipped areas. The applied finished area shall have a uniform luster.

● Sealing Floors: Sealant must adhere to the floor. Floor areas must be evenly coated with a slip resistant seal.

● Wood Floors: There shall be no water solutions used on wood flooring. There shall be no dry stripping methods used on wood flooring.

CC.5.1.2 Carpets and Rugs -Extraction (Public Areas Only): Carpet extraction shall be performed at least annually.

Build-up, spills, and crusted materials shall be removed along with spots and smears. There shall be no areas of deterioration or fuzzing to the carpets and rugs as a result of harsh brushing or scrubbing.

Cleaned areas of carpets and rugs shall be reasonably blended with surrounding carpets. The Contractor shall coordinate with the CO or their designee the times when carpet shall be cleaned. The carpet shall be dry before customers occupy the building on the next business day. The Contractor shall take measures to prevent the growth of mold.

Spot Cleaning: Carpet surfaces shall be free of removable spots, soiled traffic patterns, dirt, dust, debris, gum, and crusted materials.

Vacuuming: Vacuuming shall be done at a frequency that will protect the integrity of the carpet and prolong wear. The Contractor shall utilize at a minimum HEPA vacuum cleaners that meet the requirements of the Carpet and Rug Institute’s ‘Seal of Approval/ Green Label Vacuum’ Program.’

CC.5.1.3 Floor Mats and Runners The Government shall furnish all mats and runners.

Mats and runners shall be free of removable spots, soiled traffic patterns, dirt, debris, gum, and crusted materials. There shall be no areas of deterioration or fuzzing as a result of harsh brushing or scrubbing.

Any mats and runners that are found to be non-repairable or cannot be cleaned shall be brought to the attention of the CO or their designee so they can be replaced. Mats and runners shall be stored in accordance with the ANSI/ASEE A1264.2-2006 ‘Provision of Slip Resistance on Walking/Working Surfaces Guidelines.’

In the event of wet or inclement weather mats and runners are used, the mats and runners shall be placed at entrances and at other areas identified by the CO or their designee prior to the building occupants

Section C Page 19 reporting to work. Wet or inclement weather mats and runners shall be removed, cleaned, and stored by the Contractor when the CO or their designee determines that they are no longer required.

CC.5.1.4 Restrooms, Shower Rooms, Locker Rooms and Holding Cells Cleaning: All areas shall be cleaned using a disinfectant cleaner. Fixtures (washbasins, urinals, modesty panels, toilets, shower stalls, etc.) shall maintain a high level of luster and be free of dust, spots, soiled substances, discoloration, buildup, mold, mildew, streaks, and encrustations. Partitions, doors, vents, sills, and walls shall be free of dust, dirt, bodily fluids and waste. Remove graffiti using normal cleaning methods (e.g., normal graffiti removal cleansers or solvents.) Graffiti that cannot be removed with such normal cleaning methods shall be reported to the CO or their designee.

Restrooms shall be free of discarded material and trash shall be emptied to prevent the containers from overflowing.

● Dispensers: The Contractor shall provide dispensers. The Contractor shall replenish supplies and fill dispensers as a standard service. The supplies for the provided dispensers shall be compatible with the dispenser’s manufacturer’s requirements. Supplies shall be consistent with the safe and environmentally friendly products requirements referenced throughout this specification. Hand soaps shall not contain antibacterial agents except where required by Federal, State, local requirements and health codes. Monies collected from tampon and sanitary napkin dispensers shall be retained by the Contractor who shall provide and replenish the product at their expense.

-Floors: Floor care requirements are in paragraphs C.C.5.1.1 and C.C.5.1.2.

Receptacles: The Government shall provide receptacles. The Contractor shall empty, clean, and sanitize the sanitary napkin and waste receptacles. Sanitary napkin disposal containers shall be lined with new receptacle bags. Disposal of waste shall be treated the same as Blood Borne Pathogens as specified in 29 CFR §1910.1030 (http://www.access.gpo.gov/nara/cfr/waisidx_06/29cfr1910a_06.html).

CC.5.1.5 Dispensers (in areas other than toilet rooms) and Drinking Fountains

● Clean and Sanitize: The Contractor shall provide dispensers. The Contractor shall replenish supplies and fill dispensers (paper towel and soap dispensers not located in a restroom, shower room, locker room, or holding cell) as a standard service. The supplies for the provided dispensers shall be compatible with the dispenser’s manufacturer’s requirements. Supplies shall be consistent with the safe and environmentally friendly products requirements referenced throughout this specification. Hand soaps shall not contain antibacterial agents except where required by Federal, State, local requirements and health codes. All dispensers shall be cleaned with a disinfectant cleaner leaving no dust, spots, soiled substances, discoloration, mold, build-up, or excess moisture.

● Drinking Fountains: All fountains shall be free of dirt, watermarks, and all other debris or encrustations. Drinking fountains shall be sanitized and present a lustrous appearance.

CC.5.1.6 Surfaces Surfaces: All surfaces (including corners, crevices, moldings, ledges, hand rails, grills, doors, door knobs, door frames, kick plates, etc.) within approximately 6 feet of the floor shall be free of dirt, oil spots, streaks, spots, hand marks, encrustation, or smudges. Cabinets and desks with papers, computers, and keyboards shall not be disturbed. Surfaces shall be free of excessive dust with a preference to using a micro-fiber or

Section C Page 20 http://www.access.gpo.gov/nara/cfr/waisidx_06/29cfr1910a_06.html damp cloth, or backpack vacuum fitted with the appropriate dusting tool. All glass, clear partitions, mirror surfaces, plate glass and other glass shall be clean and free of dirt, dust, streaks, smudges, watermarks, spots, grime, and shall not be cloudy. All wall surfaces shall be free of smudges, marks, dirt, and spots.

Cleaning shall not cause discoloration. Surfaces should be damp mopped or wiped with a germicidal cleaner. Contact time should be consistent with the manufacturer’s recommendations.

CC.5.1.7 Walls All wall surfaces within approximately 6 feet of the floor shall be free of smudges, marks, dirt, and spots.

Cleaning shall not cause discoloration.

CC.5.1.8 RESERVED

CC.5.1.9 RESERVED

CC.5.1.10 Trash and Wastebaskets All trash (including restrooms) shall be collected and removed to a location designated by the CO or their designee. Trash containers shall be emptied and kept clean, odor-free, and free of dirt, dust, debris, residue, and spilled material. Plastic liners for all trash and debris containers shall not be torn, worn, or contain residue.

The Contractor shall notify the CO or their designee of any item or material identified by the Environmental Protection Agency (EPA) and State and local regulatory agencies as hazardous waste, hazardous materials, or Universal Waste observed in the trash receptacles. Typical prohibited wastes include but are not limited to fluorescent light bulbs, thermostats, thermometers, most chemicals, and batteries as specified in 40 CFR § 260-273.

CC.5.1.11 Recyclables The Contractor shall provide all labor, and the means to collect and transport recyclable materials from recycling bins and containers located throughout the building to storage and loading areas as designated by the CO or their designee and as described in Section 10.2.0. ‘Recycling.’

CC.5.1.12 Elevators and Stairways

● Door Tracks: Tracks shall be free of dirt, debris, built up grime, dust, and other extraneous matter.

● Exterior and Interior Car Surfaces: Surfaces shall be clean and free of finger marks, smudges, and spills. Floor care requirements are in paragraphs CC.5.1.1 and CC.5.1.2.

● Exposed Surfaces, Treads, Risers and Landings: Stairways, landings, railings, risers, ledges, grills, doors, radiators, and surrounding areas shall be free of dirt, dust, litter, and debris.

CC.5.1.13 Plate Glass Clean plate glass (to include spandrel glass, glass over and in exterior and vestibule doors, and all plate glass around entrances, lobbies, and vestibules) shall be clean and free of dirt, grime, streaks, moisture, and shall not be cloudy.

CC.5.1.14 Spot Cleaning of Interior Surfaces of Windows Cleaning: The interior surface of windows shall be spot cleaned and free of removable spots and debris

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CC.5.1.15 Blinds and Coverings (Not Including Drapes, Curtains and Unique Coverings) Dusting of Blinds and Coverings shall be performed quarterly. All blinds, coverings, cord tapes, and valances shall be free of dust. Blinds and coverings shall be free of removable spots. Blinds and coverings that are not operating properly shall be reported to the CO or their designee for repair. The Contractor shall provide a blind and covering dusting schedule to the CO or their designee 7 calendar days prior to the start date of each year the contract is in effect.

CC.5.1.16 Fine Arts Collection – INTERIOR The CO or their designee shall identify artworks in the building which are considered part of GSA’s Fine Arts Collection. The Contractor shall work with the CO or their designee and Regional Fine Arts Officer to determine the best way to ensure that regular maintenance such as floor polishing, dusting, and window washing are accomplished in these areas; and to identify and help mitigate site-specific hazards such as pests that may damage the artworks.

CC.5.1.17 Policing Inside Areas High traffic areas (break areas, vending areas, corridors, and lobbies) shall be free of papers, trash, and other discarded materials.

CC.5.1.18 RESERVED

CC.5.1.19 Public Concessions Areas (break areas, and vending machine areas) furniture shall be clean, sanitized, and free of spillages, food crumbs, spots, smudges, marks, and soil. Floors shall be maintained using the floor care standard requirements in this contract. Floors in seating areas shall be cleaned only if open during the normal scheduled cleaning hours

CC.5.1.20 Postal Space -Cleaning: Postal space areas include, but are not limited to, service and box lobbies, swing rooms, work rooms, restrooms, locker rooms, supply rooms, vestibules, and loading docks. All areas shall be cleaned in accordance with the standard services requirements. The United States Postal Service is responsible for the painting of the floor in work rooms.

CC.5.1.21 Fitness Centers, Health Units and Laboratories Cleaning: Areas such as the fitness centers, health units, and laboratories shall be cleaned in accordance to the standard service requirements.

Surfaces: All metal (door frames, handles, and fixture) and glazed surfaces (including partitions), shall be sanitized and made free of smears, finger marks, and streaks. Floor mats shall be free of dust, dirt, spots, streaks, and smudges. Cleaning shall be performed under and around without moving or lifting items.

Locker exterior surfaces shall be free of dust and streaks.

CC.5.2 Exterior Services The Contractor shall provide exterior standard services for the work items listed below.

CC.5.2.0 Performance Standards The Contractor shall provide all resources, labor, tools, equipment, transportation, hauling away, disposal, training, supplies, materials, and oversight to ensure that quality and performance standards are successfully achieved.

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CC.5.2.1 Plate Glass Clean plate glass (to include spandrel glass, glass over and in exterior and vestibule doors, and all plate glass around entrances, lobbies, and vestibules) shall be clean and free of dirt, grime, streaks, moisture, and shall not be cloudy.

CC.5.2.2 Window Washing (Exterior Surfaces of Windows) Exterior surfaces of the glass shall be clean and free of dirt, grime, streaks, moisture, and shall not be cloudy. Windows shall be cleaned annually. Cleaning frequencies that are above standard shall be completed on a reimbursable basis to the Contractor. Cleanings of the exterior surfaces of the windows shall be coordinated with the CO or their designee to maximize cost effective operations. Window washing shall be in accordance with ANSI/IWCA I-14.1 as well as all Federal, State and local regulations.

The Contractor shall submit to the CO or their designee a written Window Washing Safety Plan no later than 10 calendar days after contract start.

CC.5.2.3 Canopies, Sally ports, and Overhangs Cleaning: All canopies, sally ports, and overhangs and anything affixed to or included in the surfaces of canopies, sally ports, and overhangs shall be clean and free of all dirt, dust, cobwebs, nests, bird excrement, trash, and debris. These areas shall be cleaned semi-annually.

CC.5.2.4 Hard Surface Areas Cleaning: All areas (sidewalks, brick areas, around light poles, hard surfaces, parking lots, surface parking, garages, dock areas, moats, platforms, driveways, ramps, lanes, etc.) shall be clean and free of dirt, debris, gum, litter, gravel, weeds, oil, and grease. No residual dirt shall remain after the removal of the debris.

Spill residues and clean-up materials shall be disposed of in accordance with the Environmental Protection Agency (EPA), and State and local regulatory agency requirements.

CC.5.2.5 Ash Receptacles and Trash Containers Cleaning: All solid waste/trash shall be collected and removed to a location designated by the CO or their designee. Trash containers and ash receptacles shall be emptied and kept clean, odor-free, and free of dirt, dust, [ash, cigarette butts, debris, residue, and spilled materials. Sand in ash receptacles shall be replenished as necessary. Plastic liners for all trash containers shall not be torn, worn, or contain residue.

CC.5.2.6 Surfaces (Signs, Tables, etc.)

Cleaning: Surfaces shall be clean, with no dirt, dust, residue, streaks, spots, soil substances, discoloration, or cloth streaks. Surfaces should be damp mopped or wiped with a germicidal cleaner. Contact time should be consistent with the manufacturer’s recommendations.