4_Draft UPS SOW_10.20.25_C.pdf

DEPARTMENT OF TRANSPORTATION

UNINTERRUPTIBLE POWER SYSTEMS

STATEMENT OF WORK

10/20/2025

NATIONAL AIRSPACE SYSTEMS

POWER SERVICES GROUP

TABLE OF CONTENTS

C.1 INTRODUCTION

C.1.1 Background C.1.2 Scope

C.2 APPLICABLE DOCUMENTS

C.2.1 Regulations, Specifications, Standards, and Publications C.2.2 FAA Orders C.2.3 FAA Standards C.2.4 Industry Standards C.2.5 Military Specifications (Used For Guidance Only)

C.3 PERSONNEL

C.3.1 Key Personnel

C.4 REQUIREMENTS

C.4.1 Program Management Deliverables C.4.1.1 Program Plan C.4.1.2 Program Management Report C.4.1.3 Risk Management Plan C.4.1.3.1 Conferences and Meetings C.4.1.3.1.1 Post-Award Conference (PAC) C.4.1.3.1.2 Program Management Review (PMR) C.4.1.3.1.3 Technical Interchange Meetings (TIMS) C.4.1.3.1.4 Logistics Management Information/ Provisioning Guidance Conference C.4.1.3.1.5 Integrated Logistics Support Management Team (ILSMT) Conference C.4.1.3.1.6 Contractor Depot Logistics Support Management Review (CDLSMR) C.4.1.3.1.7 Logistics Guidance Conference C.4.1.3.1.8 Post-Award Training Conference and In-Progress Reviews (IPR) C.4.2 Hardware C.4.2.1 Commercial Off-The-Shelf Equipment C.4.2.2 Equipment Data Sheets C.4.2.2.1 Uninterruptible Power Supply C.4.2.2.2 UPS Drawings C.4.2.2.3 UPS Associated Equipment C.4.2.2.4 Data and Documentation Rights C.4.3 UPS LRU Life Cycle C.4.3.1 Uninterruptible Power Supply Nomenclature Plate C.4.4 Control Circuits and Equipment C.4.4.1 Start Up Service C.4.4.2 Equipment Delivery

C.4.4.2.1 Ground Level Delivery C.4.4.2.2 Inside Delivery C.4.4.2.3 Delivery Outside Contiguous United States C.4.4.2.4 Special Uninterruptible Power Supply Equipment C.4.4.3 FAA Temporary Equipment Stockroom (e-Stock) C.4.4.3.1 Asset Shipping Documentation C.4.5 Configuration And Quality Control C.4.5.1 Quality Control Program C.4.5.2 Configuration Management C.4.6 Software C.4.6.1 Software Quality Assurance C.4.6.2 Remote Monitoring Software C.4.6.3 UPS Software C.4.6.3.1 UPS Maintenance Diagnostics and Analysis Software C.4.7 Cybersecurity SOW C.4.8 Logistics C.4.8.1 Integrated Logistics Support (ILS) C.4.8.1.1 ILS Program Planning C.4.8.1.2 ILS Management C.4.8.1.3 ILS Management Team C.4.8.2 Supply Support C.4.8.2.1 Spare Parts Lists C.4.8.2.1.1 Recommended Spare Parts List (RSPL) C.4.8.2.1.2 Site Spare Parts List (SSPL) C.4.8.2.1.3 Spare-Parts Peculiar C.4.8.2.1.4 Support Equipment Candidate List (SECL) C.4.8.3 Maintenance C.4.8.3.1 Warranty and Non-Warranty Repairs C.4.8.3.1.1 Warranty Repairs C.4.8.3.1.2 Non-Warranty Repairs C.4.8.3.2 Logistics Management Information (LMI) C.4.8.3.2.1 LMI Data Review’s C.4.8.3.2.2 LMI/Provisioning Guidance Conference (PGC) C.4.8.3.2.3 Depot Spares C.4.8.3.2.4 Cataloging C.4.8.4 Technical Support Services C.4.8.5 Documentation C.4.8.5.1 Point-of-Contact C.4.8.5.2 Commercial & Technical Documentation C.4.8.5.3 Website Account C.4.8.5.4 New Technology and Commercial & Technical C.4.8.6 Technical And Administrative Supply Support Assistance C.4.8.7 Status Reporting C.4.8.8 Program Management Reports C.4.8.8.1 Summary of Repaired Items

C.4.8.8.2 Contract Costs Reports C.4.8.9 Contractor Depot Logistics Support (CDLS) C.4.8.9.1 CDLS General C.4.8.9.2 CDLS Program Management C.4.8.9.3 CDLS Requirements C.4.8.9.3.1 CDLS Storage Warehouse C.4.8.9.3.2 Web-Base Requisition Interface Procedures C.4.8.9.3.3 CDLS Definitions C.4.8.9.3.4 CDLS Delivery Requirements C.4.8.9.3.5 Shipment Of CDLS Items C.4.8.9.3.6 CDLS Packaging, Handling, Storage and Transportation C.4.8.9.3.7 Field Personnel Operating Procedures C.4.9 Training and Training Support C.4.9.1 Introduction C.4.9.2 General Training Information C.4.9.2.1 Environmental Occupational Safety And Health (EOSH) C.4.9.2.2 Course Requirements C.4.9.3 Training Materials and Equipment C.4.9.3.1 Student Training Materials C.4.9.3.2 Copyrighted Material C.4.9.3.3 Contractor-Furnished Training Supplies C.4.9.3.4 Contractor-Furnished Training Site(s) and Facilities C.4.9.4 Training Development C.4.9.4.1 Personnel Qualifications Report C.4.9.4.2 Task And Skills Analysis Report C.4.9.4.3 Training Schedule C.4.9.4.4 Written Exam, Multiple Choice, Development C.4.9.4.5 Performance Exam (Laboratory) Development C.4.9.4.6 Development Of Training Materials C.4.9.4.7 Student Welcome Packages C.4.9.4.8 Training Materials C.4.9.4.9 Validation Of Training Courses C.4.9.4.10 Contractor’s Presentation C.4.9.4.11 Operation Tryout C.4.9.4.12 First Course Conduct C.4.9.5 Training Deliverables C.4.9.5.1 Delivery Of End-Of-Course Evaluations C.4.9.5.2 Delivery Of End-Of-Course Examinations C.4.9.5.3 Certificate Of Training C.4.9.6 Training Conferences/Meetings C.4.9.6.1 Post-Award Training Conference C.4.9.6.2 In-Progress Reviews (IPR)

STATEMENT OF WORK (SOW)

C.1 INTRODUCTION

The Federal Aviation Administration (FAA) has a requirement for the acquisition and life cycle in-service support for Commercial Off-the-Shelf/Non-Developmental Items (COTS/NDI) of Uninterruptible Power Systems (UPS) and associated equipment. This Statement of Work (SOW) outlines the Federal Aviation Administration's (FAA) specific requirements for the procurement of UPS. As defined in Attachment J.01, Uninterruptible Power Supply Equipment Specification Performance Goals and Operation Characteristics, each UPS furnished by the Contractor, consists of, but is not limited to, the following items:

a. Static Uninterruptible Power Supply unit must have all electrical filtering capabilities, dual inputs, static bypass, invertors/converters, and any other subcomponents needed to make a complete operating unit with exception of system components listed in b. through k. below.

b. Battery System. Valve Regulated Lead Acid (VRLA) battery system includes cabinet/rack, batteries, interconnecting cables, built-in disconnect, and all necessary hardware to complete the battery unit. Vented Lead Acid (VLA) and Lithium-ion system includes rack, batteries, battery disconnect, interconnecting cables, and all necessary hardware to complete the battery unit.

c. Battery monitor.

d. System interface for external software monitoring.

e. Remote hardwired annunciation panel.

f. Manual Maintenance Bypass equipment necessary to completely isolate the Uninterruptible Power Supply.

g. Battery Lift, spill kit, Personnel Protection Equipment (PPE), and toll kit.

h. Load bank.

i. Sync System capable of synchronizing output of a 2N(Path A and Path B) UPS.

j. Supervisory Control and Data Acquisition (SCADA).

k. Parallel-redundant configuration capability.

C.1.1 Background A UPS is required to provide conditioned, uninterruptible electrical power to support critical National Air Space electronic systems.

C.1.2 Scope This SOW defines the requirements for project management, configuration management, logistics, training, and quality control for the UPS and associated equipment being acquired. The Contractor must provide all necessary equipment, engineering, logistics services, maintenance/operator training, spares provisioning, and documentation to support the acquisition of the UPS and associated equipment.

C.2 APPLICABLE DOCUMENTS

C.2.1 Regulations, Specifications, Standards, and Publications The specifications, standards and publications referenced below are part of this SOW.. However, they are not all encompassing, and additional specifications, standards and publications may be required for a particular task. As part of the task order, the Contractor must furnish and follow all applicable specifications, standards and publications. In the event there are conflicts between FAA documents and industry standards, the FAA documentation will take precedence unless otherwise directed by the Contracting Officer Representative (COR). Contractors are required to be in compliance with the latest version of Regulations, Specifications, Standards and Publications.

C.2.2 FAA Orders FAA Order 1800.66 Configuration Management in the National Airspace System

FAA Order 3000.57 Air Traffic Organization, Technical Operations Training &Personnel Certification FAA Order 4600.27 Personal Property Management FAA Order 6200.4

FAA Order 6950.27B

Test Equipment Management Handbook

Power System Studies

C.2.3 FAA Standards FAA-STD-019G Lightning and Surge Protection

FAA-STD-021 Configuration Management, Contractor Requirements

FAA-STD-028 Contract Training Programs

FAA-C-1217G Electrical Work, Interior

AMAWI-00002 FAA Academy Training Development and Revision

C.2.4 Industry Standards 29 CFR § 1910.305 Occupational, Safety, and Health Administration (OSHA) Wiring methods, components, and equipment for general use

ASTM-D-3951 Standard Practice for Commercial Packaging

EIA 649 Management National Consensus Standard Configuration

ISO-9000 Quality Management and Quality Assurance Standard

UL1283 Standard for Electromagnetic Interference Filters

UL 1449 Standard for Surge Protective Devices

C.2.5 Military Specifications (Used For Guidance Only) MIL-HDBK-61 Configuration Management, Appendix A

C.3 PERSONNEL

The Contractor must furnish the necessary personnel, plant, equipment, facilities, materials, and other necessary resources to produce, test, and deliver the items described in this SOW. All such items must be supplied in conformance with the terms and conditions of this SOW and the complete contract, including references. The Contractor must execute the terms of this contract in accordance with individual delivery orders and be solely responsible for the management of its subcontracts.

C.3.1 Key Personnel The Contractor must designate the Program Manager (PM), and Alternate Program Manager (APM). Once approved by the FAA, these individuals must interface with the FAA and organize, schedule, and report on all elements of this contract. The PM and APM are designated as “Key Personnel.” The individual PM and APM must possess a minimum of one (1) year of program management experience with a contract of similar size and scope in an FAA or corporate environment. The PM or APM, as necessary, must be the focal point within the Contractor’s organization for all required programs efforts involving equipment orders, equipment documentation, quality control, logistics, and training. The PM must be prepared to discuss the status of contract activities with the Contracting Officer (CO) and COR. The Contractor must provide all of the necessary management, business and administrative planning, and coordination required to successfully perform all SOW tasking or associated task/delivery orders. The Contractor must also manage and administer submission of all data items required in each task/delivery order; and host an FAA exclusive internet account for viewing and downloading contract documents. Other functions considered part of program Management are:

• Integrated Logistics Support (ILS), SOW Section C.4.6.1

• Contractor Depot Logistics Support (CDLS), SOW Section C.4.6.9

• Training, SOW Section C.4.7

C.4 Requirements C.4.1 Program Management Deliverables C.4.1.1 Program Plan CDRL M001: Program Plan

The Contractor must provide a Program Plan, CDRL M001, detailing the method by which the FAA’s work (equipment, logistics, and training) will be functionally integrated into the Contractor’s existing management structure.

C.4.1.2 Program Management Report CDRL M002: Program Management Report

The Contractor must develop and maintain a spreadsheet of fielded equipment, training, and service task orders indicating the status of each, CDRL M002. The Contractor must provide a copy of the program management report electronically via e-mail to the FAA COR and CO once per quarter. The Contractor must provide a copy of the program management report electronically via e-mail to the FAA COR and CO on a quarterly basis. However, if a program requires more frequent reporting, such as biweekly submissions, the Contractor will adjust accordingly and ensure distribution to the respective program’s Program Manager as needed.

C.4.1.3 Risk Management Plan CDRL M003: Risk Management Plan The Contractor must develop and maintain a Risk Management Plan, CDRL M003. The Contractor must schedule and arrange work so as to cause the least interference with the normal occurrence of FAA business and mission in an operating facility. The Contractor must participate in Operational Risk Management (ORM) activities as requested by the FAA.

C.4.1.3.1 Conferences and Meetings CDRL M004, Conference Agenda CDRL M005, Conference Meeting Minutes The Contractor must prepare and deliver a Conference Agenda, CDRL M004, 15 working days prior to each scheduled conference, review, or meeting, and Conference Meeting Minutes, CDRL M005, within five (5) working days after completion of each scheduled conference, review, or meeting. Contractor administrative support must be provided for meetings and conferences hosted at a Contractor’s facility. Such support consists of providing facilities, office equipment, and clerical support as requested. Meetings at the Contractor’s facilities must be conducted at a facility located in the Continental United States (CONUS). Travel by Contractor’s personnel to meetings and conferences as needed to meet contract requirements in locations other than Contractor’s facility, or the Contractor’s local metropolitan area, are reimbursable IAW the FAA’s Travel Policy (FAATP).

C.4.1.3.1.1 Post-Award Conference (PAC) The Contractor must participate in a Post-Award Conference (PAC) to be held at the Contractor’s facility, or a location determined by the CO; the location must accommodate a minimum of 20 people. The conference will be scheduled no later than 30 days after contract award or determined by the CO. The purpose of the conference is to thoroughly review the contract to ensure that all parties have a clear understanding of all contractual requirements. Program Management, Logistics, initial Contractor Depot Logistics Support (CDLS), and Training Guidance Conferences may be held concurrently with the PAC or, at the discretion of the FAA, held on separate dates and at separate locations. The PAC may be held in conjunction with other meetings that may require more than a one-day event.

C.4.1.3.1.2 Program Management Review (PMR) The Contractor must conduct a monthly telecom and an annual in-person PMR to review the contract status, performance, cost, and schedule as requested by FAA CO or COR. The annual PMR dates will be determined by the CO or COR. The CO or the COR will notify the Contractor at least 30 working days in advance of the PMR. FAA agenda items will be provided NLT 30-days in advance of the PMR.

C.4.1.3.1.3 Technical Interchange Meetings (TIMS) The Contractor must support and participate in Technical Interchange Meetings (TIMs) as needed. The purpose of these meetings is to promote a free exchange of ideas between the Contractor and the FAA in order to identify and resolve technical problems. The Contractor must provide the appropriate subject matter experts to respond to FAA questions. The date and location for each TIM will be determined by the CO or COR. Meetings must be coordinated with the COR and approved by the CO. At the discretion of the FAA, teleconference meetings may be held in lieu of travel. The COR will notify the Contractor at least 15 working days in advance of each TIM.

C.4.1.3.1.4 Logistics Management Information/ Provisioning Guidance Conference The Contractor must participate in an FAA-sponsored Provisioning Guidance Conference (PGC).

The PGC is required to determine on-site and depot spare parts levels. The initial conference will take place within 30 days of contract award and may be held concurrently with the Post-Award Conference. Subsequent conferences may be scheduled at the discretion of the FAA to resolve any supply or support issues that may arise during the contract period of performance.

C.4.1.3.1.5 Integrated Logistics Support Management Team (ILSMT) Conference.

The Contractor must participate in ILSMT conferences to be held on an as needed basis to discuss logistics program anomalies. The first ILSMT conference may be held in conjunction with the Post Award Conference and Contractor Depot Logistics Support (CDLS) Management Review conference. ILSMT conferences may be held at the Contractor's facility, FAA Headquarters, or other facilities, as determined by the COR. Whenever possible, these conferences may be held in coordination with other meetings/conferences (e.g. Program Management Reviews). The FAA anticipates 1 ILSMT meeting per year in addition to the initial ILSMT conference.

C.4.1.3.1.6 Contractor Depot Logistics Support Management Review (CDLSMR) The Contractor must hold one post-award Contractor Depot Logistics Support Management Review (CDLSMR) conference. It may be held in conjunction with the Post-Award Conference or the ILSMT Conference, to review and resolve supply support, technical assistance, cost, schedule, and other CDLS problems and concerns as requested by the FAA. Thereafter, the CDLSMR may be held concurrently with the PMR or at the discretion of the FAA.

C.4.1.3.1.7 Logistics Guidance Conference The Contractor must participate with FAA representatives in a Logistics Guidance Conference (LGC). It may be held in conjunction with the Post-Award Conference or as requested by the COR. The Contractor must co-chair the meeting with the FAA Service Team Logistics Manager (STLM). The Contractor must present a briefing, detailing the Contractor’s approach to accomplishing integrated logistics tasks IAW this SOW.

C.4.1.3.1.8 Post-Award Training Conference and In-Progress Reviews (IPR) See SOW Section C.4.7.6.

C.4.2 Hardware C.4.2.1 Commercial Off-The-Shelf Equipment The UPS must consist of Commercial-off-the-Shelf /Non-Developmental Item (COTS/NDI) equipment as supplied by the Original Equipment Manufacturer (OEM), conforming to requirements in “Uninterruptible Power Supply Equipment Specification Performance Goals and Operation Characteristics found in the Section J, Attachment J.01, of this contract.

C.4.2.2 Equipment Data Sheets CDRL E004: UPS and Associated Equipment Data and Drawing Sheets CDRL E005: UPS Lowest Replaceable Units (LRUs) Life-Cycle/Replacement Frequency The Contractor must provide equipment data (cut) sheets and schematic drawings on all equipment listed in this contract. When the Contractor changes equipment supplied under this contract the corresponding data (cut) sheets must be submitted.

C.4.2.2.1 Uninterruptible Power Supply The Contractor must provide the Uninterruptible Power Supply Data Sheet for each Uninterruptible Power Supply CLIN and sub-CLIN.

C.4.2.2.2 UPS Drawings The Contractor must provide the Uninterruptible Power Supply schematic diagram and installation drawings, for each Uninterruptible Power Supply CLIN and sub-CLIN.

C.4.2.2.3 UPS Associated Equipment The Contractor must provide all equipment associated with the Uninterruptible Power Supply, such as, load banks, maintenance bypass cabinets, remote monitors, batteries, battery monitors, etc. for each Uninterruptible Power Supply associated equipment CLIN and sub-CLIN.

C.4.2.2.4 Data and Documentation Rights The FAA must have the right to reproduce, copy, use, all data, drawings, reports, and Contractor’s Commercial Support Documentation originating from this contract.

C.4.3 UPS LRU Life Cycle The Contractor must provide a list of Lowest Replaceable Units (LRUs) for each Uninterruptible Power Supply model offered under this contract with its expected life cycle in years or expected frequency of replacement. The Uninterruptible Power Supply LRU are the unit components listed in CDRL L001: Recommended Spare Parts List.

C.4.3.1 Uninterruptible Power Supply Nomenclature Plate Each Uninterruptible Power Supply must have a name plate showing the manufacturer's name, equipment type (such as model number or specification number), kVA rating, voltage, frequency, serial number, date of manufacture, and other pertinent data.

C.4.4 Control Circuits and Equipment Control circuits and equipment must be standardized for all units on the contract, and must not change during the period of the contract without prior approval by the FAA.

C.4.4.1 Start Up Service All Uninterruptible Power Supply and associated equipment must be shipped to FAA facilities for installation by FAA or installation Contractor employees. Upon completion of installation, the UPS Vendor must follow the startup and onsite orientation procedures of all Uninterruptible Power Supply units described in Section J, Attachment J.01, of this contract.

C.4.4.2 Equipment Delivery

C.4.4.2.1 Ground Level Delivery When directed by the FAA, the Contractor shall provide ground level delivery service (sometimes referred to as “lift gate truck” service) as required where no further movement of equipment is performed by the carrier, other than deliver equipment to the site and remove from the truck to ground level.

C.4.4.2.2 Inside Delivery The Contractor must provide inside delivery service as required to remove equipment from delivery truck and place the equipment inside the facility.

C.4.4.2.3 Delivery Outside Contiguous United States The Contractor, as required, must provide equipment delivery service to locations outside the 48 contiguous United States.

C.4.4.2.4 Special Uninterruptible Power Supply Equipment The Contractor must provide technical services and products for special Uninterruptible Power Supply applications and projects. The Contractor must perform tasks associated with engineering studies, analyses, product fabrication, internal or external, and if applicable hardware and software integration.

C.4.4.3 FAA Temporary Equipment Stockroom (e-Stock) The Contractor must furnish a storage warehouse for temporary storage of Uninterruptible Power Supply and associated UPS equipment. At a minimum 2,500 square feet of secure warehouse space dedicated to storing FAA e- Stock.

C.4.4.3.1 Asset Shipping Documentation CDRL E006: Shipping Documentation Contractor will provide shipping documents reflecting origin and destination for all movements to or from the FAA temporary equipment stock room (e-Stock).

C.4.5 Configuration And Quality Control

C.4.5.1 Quality Control Program CDRL Q001: Quality Assurance Plan The Contractor must provide a Quality Assurance Plan (QAP) for the design, development, evaluation, and furnishing of hardware, software, firmware supplies, services, and associated documentation (including any modification to existing hardware and software). The plan must integrate the FAA’s quality control needs into the existing practices without developing a new quality assurance program. The Contractor must conduct its quality assurance program in accordance with the approved QAP.

C.4.5.2 Configuration Management CDRL Q002: Contractor’s Configuration Management Plan The Contractor must incorporate the FAA Configuration Management requirements into their established configuration management program and reporting system. The Contractor’s in-place Configuration Management Program will be augmented with FAA Order 1800.66. Further guidance may be obtained from EIA-649, FAA-STD-021 and MIL-HDBK-61, Appendix A. The Contractor must describe their process for configuration identification, configuration control, configuration status accounting, and configuration audits. The Contractor must establish a configuration control board that includes FAA representation. The FAA must be notified of any equipment changes. The Configuration Management Plan describing the Contractor’s Configuration Management Program must be submitted for approval within 30 working days of contract award. The PM must be the point of contact for all communications on Configuration Management related issues.

Configuration Identification: The Contractor must have a system to identify Hardware Configuration Items (HWCI), Computer Software Configuration Items (CSCI), and Firmware associated with each Uninterruptible Power Supply.

• Configuration Control:

1. The Contractor will notify the CO of any anticipated or scheduled changes to HWCI, CSCI, Firmware, or documentation associated with the Uninterruptible Power Supply and associated equipment using the Contractor’s established configuration management notification system. The Contractor must notify the CO and COR electronically of any "Field Service Bulletins" associated with any Uninterruptible Power Supply procured for the FAA as addressed in SOW Section C.4.6.9 Contractor Depot Logistics Support

(CDLS).

Access to the information contained within a Field Service Bulletin must be available from the Contractor's electronic bulletin board, if available. The Contractor must provide all information and FAA Intellectual Property (IP) at no cost to the FAA in the event of contract termination.

2. The Contractor must notify the FAA if new equipment needs to be used for the Uninterruptible Power Supply. The FAA will determine if testing of the new equipment is required.

• Configuration Status Accounting: The FAA will utilize the Contractor’s Configuration Status Accounting (CSA) system to record and report baseline data, changes to configuration controlled items and any other items identified in the Configuration Management Plan. CM changes applicable to the Uninterruptible Power Supply and associated equipment at FAA sites must be reported to the FAA within ten working days of Contractor engineering changes.

C.4.6 Software C.4.6.1 Software Quality Assurance The Contractor must develop and implement a software quality assurance program aimed at comprehensively eliminating bugs in all supplied software (reference contract specifications).

All functions must be independently tested on a software simulator by people other than those responsible for the original code or any subsequent changes. The procedure for this process must be submitted to the FAA COR and approved before implementation. Proper functioning of the delivered software must be demonstrated to the CO, COR, or designated FAA representative on a simulator prior to delivery to the FAA. The Contractor must develop and implement a plan for ensuring that all software corrections or enhancements developed for other customers are incorporated in this project. Contractor configuration management processes must be capable of identifying code changes and software revision levels. The Contractor must provide a copy of its ISO 9000 series certification documentation.

C.4.6.2 Remote Monitoring Software CDRL E001: Monitoring Software Documentation The Contractor must provide the FAA with a commercial off the shelf Ethernet interface that will allow Remote Maintenance Monitoring (RMM) and the associated documentation. This RMM interface documentation will be used by the FAA to develop FAA RMM software that interfaces to the UPS.

C.4.6.3 UPS Software CDRL E002: Software/Interface Documentation

C.4.6.3.1 UPS Maintenance Diagnostics and Analysis Software CDRL E003: UPS Maintenance Diagnostic and Analysis Software Reserved

C.4.7 Cybersecurity SOW Refer to Section J, Attachment J.05 Cybersecurity SOW

C.4.8 Logistics C.4.8.1 Integrated Logistics Support (ILS) The Contractor must plan, manage, and execute an Integrated Logistics Support (ILS) program that addresses all elements of integrated logistics identified in this SOW. The objective of the ILS Program is to execute and integrate support tasks to ensure the program offices are fully supportable throughout its life cycle. The Contractor must support the FAA ILS Program by performing the tasks included in this section of this SOW.

C.4.8.1.1 ILS Program Planning CDRL L001: Integrated Support Plan The Contractor must establish and manage an integrated product support program that provides ILS for the program offices. The Contractor must conduct the ILS Program in accordance with an FAA approved Integrated Support Plan (ISP). The ISP must define the lifecycle of the UPS as well as detail the Contractor’s plan for the ILS program. The Contractor must be responsible for ensuring that all sub-Contractors and vendors comply with the requirements of the ISP. The Contractor will be the accountable party for each product(s) lifecycle to include both the Contractor’s and any other vendor (OEM) parts utilized in the buildup of said products. The ISP must also include a proposed vetting process for any other vendors to ensure items can be processed through the contract. The ISP will include the Contractor’s Logistics Management Information (LMI) plan. The Contractor may demonstrate compliance with the above requirement by providing the FAA with either the applicable portions of their ISO 9000 series certification documentation or internal corporate documentation that support both the scope and intent of the ISP, as described in CDRL L001 The Contractor must update the FAA approved ISP, or the FAA approved applicable portions of their current ISO 9000 series documentation or internal corporate documentation. The Contactor must reflect approved changes emanating from program changes, reviews, and other actions affecting the integrated logistics aspects of this program. The Contractor must deliver the updated ISP/ISO 9000 series documentation or internal corporate documentation to the FAA as required in accordance with the Contractor’s normal update process. The Contractor’s integrated support plan must contribute to the following maintenance concept:

a. FAA technicians will be trained and certified to perform the same on-site tasks as the Contractor's on-site service technicians perform during an assistance visit to a customer site(s).

b. The level of documentation and training provided to FAA technicians must be equivalent to the Contractor's on-site service technicians.

C.4.8.1.2 ILS Management An ILS Program will enable the FAA to support operational Uninterruptible Power Supply and their associated equipment. In support of the ILS Program, the Contractor’s PM or existing ILS Manager must ensure that logistics considerations and planning are integrated into the UPS Program and associated equipment engineering. The ILS Manager is responsible for:

a. Establishing tasks and milestones for planning, developing, and validating logistics support.

b. Planning and coordinating the efforts of the following functional logistics elements (1-

9) and activities (10-11), which include

1. Maintenance Planning

2. Technical Data/Documentation

3. Supply Support

4. Support and Test Equipment

5. Maintenance Support Facilities

6. Direct Work Maintenance Staffing

7. Training and Training Support

8. Computer Resources Support

9. Packaging, Handling, Storage, & Transportation

10. Tracking equipment obsolescence and providing notification with recommendation

11. Tracking failures during installation

c. Coordinating integrated logistics inputs to, and outputs from, the FAA ILS Manager, ILSMT, Subcontractors/Vendors and the Contractor’s internal management, engineering, manufacturing, financial, reliability, maintainability, quality control, field services, and contracts administration organizations.

C.4.8.1.3 ILS Management Team The Contract must participate in an ILSMT consisting of a joint FAA/Contractor sponsored team. The team will address the logistics and support services provided by the Contractor as part of the contract. The ILSMT should serve as the primary management vehicle for coordinating and monitoring integrated logistics for new systems/equipment (products) to ensure performance, controls to mitigate risk, timeliness of procurement orders, new equipment applicability and sustainment, and compliance with contractual requirements. The ILSMT should encompass all parties involved in integration planning and actions of logistics support to ensure system availability.

C.4.8.2 Supply Support Supply support includes all the considerations necessary to ensure an optimally supportable materiel system with a defined supply support structure. Supply support includes the management actions, procedures, and techniques necessary to determine requirements to acquire, catalog, receive, store, transfer, issue and dispose of spares, repair parts, and supplies. The Contractor must participate in the development of the documents listed in this section to ensure the UPS is supported throughout the lifecycle.

C.4.8.2.1 Spare Parts Lists The Contractor must participate in the development of the documents listed in this section to ensure the UPS is supported throughout the lifecycle.

C.4.8.2.1.1 Recommended Spare Parts List (RSPL)

CDRL L001: RSPL

The Contractor must provide a recommended depot spare parts list for all Uninterruptible Power Supplies and associated equipment ordered under this contract. This list will be subject to review, modification, and approval by the FAA. When ordered by the FAA, the approved spares must be packaged separately and shipped as ordered to the order destination.

C.4.8.2.1.2 Site Spare Parts List (SSPL)

CDRL L002: SSPL

The Contractor must provide a Site Spare Parts List (SSPL) for all UPS units and associated equipment ordered under this contract. The SSPL is a subset of the Recommended Spare Parts List. The SSPL will be specific to each system/product ordered. This list will be subject to review, modification, and approval by the FAA.

C.4.8.2.1.3 Spare-Parts Peculiar CRDL L003: Spare-Parts Peculiar List The Contractor must deliver a Spare Parts Peculiar List and all items specified as part-peculiar in a Contractor determined format.

C.4.8.2.1.4 Support Equipment Candidate List (SECL)

CDRL L004: SECL

The Contractor must develop a SECL package that includes all support equipment/test equipment both common and special, required to inspect, test, calibrate, service, and repair the Uninterruptible Power Supply and associated equipment at the installation site. The support equipment must also be listed on the Calibration Cycle Requirements Table of Appendix 1 of Order 6200.4. The SECL is composed of common and special equipment.

• Common SECL items: Tool sets and test equipment available from multiple suppliers, such as metric and standard tool sets, volt-ohm-milliamp meters.

• Special SECL items: Vendor specific tools; tools sets; meters; Human Machine Interface (HMI) device(s) and the software required by the HMI to inspect, test, calibrate, service, and repair the Uninterruptible Power Supply and associated equipment at the installation site.

This list must include only the tools and test equipment required to perform authorized site maintenance tasks (e.g., fault isolation and replacement to the LRU level). The Contractor must ensure that the SECL data on the list agrees with the Contractor’s UPS technical documentation.

This list will be subject to review, modification, and approval by the FAA. The Contractor must provide the FAA updates, as appropriate or as requested by the FAA.

C.4.8.3 Maintenance

C.4.8.3.1 Warranty and Non-Warranty Repairs The Contractor must furnish warranty and non-warranty repairs in accordance with the provisions of this section for UPS repairable items. The Contractor must have the capability and expertise necessary to repair all repairable items and components.

C.4.8.3.1.1 Warranty Repairs The Contractor must clearly define their warranty (to include both parts and labor) for all Uninterruptible Power Supply and associated equipment, spare parts, and services ordered by the FAA under this contract. This will enable the FAA Program Office and the FAA Logistics Center (FAALC) to correctly process requests for equipment, spare parts and for services and to accomplish their management, tracking, and payment approval tasks.

C.4.8.3.1.2 Non-Warranty Repairs The Contractor must clearly identify non-warranty repairs that apply to each Uninterruptible Power Supply and associated equipment that is determined not to be under warranty. The Contractor must restore LRUs to a serviceable operating condition and must meet the performance requirements of the Product Descriptions.

Under this concept, the FAALC will manage the depot repair program and store exchange and repair (E&R) spares to support Uninterruptible Power Supplies.

The Contractor must furnish all qualified labor, supervision, materials, equipment, tools, appliances, and services to repair components of the equipment, to include the special tools and test equipment delivered by the Contractor to support the equipment.

Repairable items and components will be shipped prepaid to the Contractor facility for repair from either the FAALC or the UPS site. The FAALC Item Manager will furnish shipping instructions for repaired items. The Contractor’s return of repaired items and components must be free on board (FOB) destination.

The Contractor must restore LRUs in such a manner so as to restore them to a serviceable operating condition and must meet the performance requirements of the product descriptions.

a. Contractor repair procedures shall include the following:

1. Cleaning, visual inspection, bench tests, and fault isolation;

2. Disassembly as necessary to identify and accomplish required repairs or to establish the item as serviceable;

3. Reassembly, calibration, functionality testing, acceptance inspection, and preparation for shipment; and

4. All repaired LRUs must successfully undergo Production Unit Testing (PUT) prior to being returned to the FAA.

b. When the Contractor determines that an item cannot be repaired, the Contractor must promptly notify the CO and submit rationale for that determination. If the CO agrees that an item cannot be repaired, the CO/COR will provide disposition instructions for the item to the Contractor. If the CO/COR determines the item is a candidate for repair the Contractor will be directed to locate a repair resource.

c. All repairs must be made in accordance with the Contractor’s established shop methods and procedures developed for the Uninterruptible Power Supply and associated equipment.

d. The Contractor shall complete any FAA approved modification to items required under this contract and not previously accomplished at the time of repair. Each modified item or LRU must meet form, fit, and function of the item that it replaces and be two-way interchangeable, e.g. unmodified items must operate in place of modified items and modified items must operate in place of unmodified items.

e. The Contractor shall be responsible for the initial lay-in of piece parts and for obtaining replenishment units and spare piece parts required for use in the repair of failed items. These parts shall remain the property of the Contractor until incorporated into the repaired items at which time they become FAA property. All parts removed during repair become the property of the Contractor.

f. The transportation costs for UPS repair parts determined to be non-warranty repairs will be reimbursed to the Contractor.

g. The turnaround time for non-warranty repairs must be the same time as warranty repairs after receipt of a response from the CO.

h. Upon receipt of a failed LRU from an FAA site or the depot, the Contractor must induct the LRU for repair.

i. The Contractor must maintain the attached FAA Form 4650-12 with the failed LRU.

j. The Contractor must ship the repaired LRU to the FAALC with a clean copy of the

FAA Form 4650-12, Fed Express shipping label, and instructions inside the container within the contractual turnaround time (TAT).

k. When the Contactor receives an order through the CDLS Web, the Contractor must ship the repaired LRU to the FAALC with a clean copy of the FAA Form 4650-12, Federal Express shipping label, and instructions inside the container within the specified timeframe outlined in the contract. [OR IF WAREHOUSE IS ESTABLISHED] The Contractor must keep all returned/repaired unit in the CDLS warehouse as an Exchange and Repair (E&R) serviceable asset, unless otherwise instructed by the FAALC Planner in which the item will be returned to the site as a Repair and Return (R&R)

l. When a defective part is not covered under the 90-day Operational Support Warranty and is determined to be out of the scope of the warranty repair by the Contractor, the Contractor must provide a fixed repair cost to the CO/COR to determine if the LRU is to be returned to serviceable warranty status.

m. In the event a repair is required to return a defective LRU back into warranty status, the Contractor must bill the Non-Warranty Repair for the repair costs.

n. The Contractor must prepare their Packing List/Shipping Report/Invoice to include the following information the Contract Number, Report Control Number, Serial Number, Item Description, and National Stock Number or IFS Number for the FAALC receipt of a repaired LRU.

C.4.8.3.2 Logistics Management Information (LMI) CDRL L008: Logistics Management Information (LMI) Data Products The Contractor must deliver to the FAA the data products contained in CDRL L008, Logistics Management Information (LMI) Data Products. The data products must represent the system design configuration including systems, subsystems, components, assemblies, subassemblies, support and test equipment, and training equipment.

a. The Contractor must provide LMI data to the LRU level for all COTS, modified COTS, NDI, and developmental items.

b. Data for temporary items are not required.

The Contractor must adhere to the data definitions, and data formats as described in FAA Acquisition Management System (AMS) and Appendix B, MIL-PRF-49506, the attached LMI Data Products worksheets, and the Product Format. The Contractor must develop and deliver an LMI Plan, in Contractor format; as an attachment to the ISP. The LMI plan must detail the Contractor’s plan for performing the logistics requirements specified in this contract.

The Contractor must make maximum use of previously collected and analyzed data, and documentation prepared for COT/NDI hardware/components whenever possible.

C.4.8.3.2.1 LMI Data Review’s The Contractor must present LMI data for review at Technical Interchange Meetings (TIMs), program management reviews and logistics meetings.

C.4.8.3.2.2 LMI/Provisioning Guidance Conference (PGC) CDRL L007: Logistics Management Information (LMI) Data Products The Contractor must host and support PGC as specified in the LMI Data Products. The conference must be held at the Contractor’s facility, unless otherwise specified by the FAA. The Contractor must ensure the participation of knowledgeable Contractor/Subcontractor personnel.

A provisioning conference must be held no later than 30 days after contract award and submission of the LMI data to the COR.

The purpose for the PGC is to review and refine the Contractor’s Recommended Spares Parts List (RSPL), delivered as a part of the Contractor’s proposal. The conference will also serve as a venue to ensure Contractor understanding of the logistics requirements specified in this contract.

The FAA will prepare the agenda for the conference. The Contractor’s RSPL must include all critical parts that will take longer than 72 hours for shipment to an UPS site after issuance of a parts requisition. The specific lead time for these items must be included in the RSPL or subsequent parts list.

At the provisioning conference the Contractor provides technical data for the purpose of determining or identifying critical parts for designation as Priority (P1) items. Such technical data must include, but not necessarily be limited to, equipment drawings, specifications, performance data (historical and/or estimated) to include Mean-Time-Between-Failure (MTBF), Mean-Time-To-Repair, MTTR), Availability and Reliability data, along with Original Equipment Manufacturer (OEM) cross-reference documents.

During the provisioning conference, the Contractor must ensure the following:

a. Provide all FAA-approved drawings (e.g., approved during a physical configuration audit), both proprietary and non-proprietary, for the FAA to use as references. The FAA will not copy or remove any proprietary data from the Contractor’s facility.

b. Have copies of the FAA approved Functional Configuration Audit/Physical Configuration Audit (FCA/PCA) documentation available for use as a reference.

c. Make samples of systems, assemblies, and parts listed in the approved Parts Master File (PMF) available for examination for the duration of the conference.

d. Furnish technically knowledgeable personnel to disassemble the equipment to the extent required by the FAA, and such tools as may be needed for disassembly/reassembly.

e. Provide facilities, e.g., office space, conference room, access to telephone/facsimile, etc., for the FAA provisioning team and Contractor personnel. The number of FAA participants in the provisioning conference will be provided to the Contractor prior to the conference.

f. Ensure the participation of Contractor personnel with detailed knowledge of the subject matter they represent, e.g., provisioning, provisioning technical documentation, hardware/software maintenance, engineering and system design, etc.

At any time during the term of this contract or any extension thereof, the FAA reserves the right to order additional provisioning conferences and the updates to LMI data that will be required to support the provisioning conference.

As a result of the provisioning guidance conference the Contractor must ensure the availability of an aftermarket source of recommended spare parts and any recommended support equipment at the OEM/vendor’s national distribution sites.

The Contractor must provide a top-down hardware breakdown structure to the LRU level on all hardware. The Contractor must update the breakdown structure during the PGC. After the PGC, the Contractor must deliver the Final Breakdown Structure to the FAA for approval.

C.4.8.3.2.3 Depot Spares After the provisioning conference, the Government may order depot spares as required. The Contractor must package and ship the identified spares to the FAALC or the vendors’ depot.

C.4.8.3.2.4 Cataloging The Contractor must provide the information used for the screening of the Defense Logistic Information Service (DLIS) for National Stock Numbers (NSN) entered in the LMI database (Item Identification the Contractor must provide the information used for the screening of the DLIS for NSN entered in the LMI database (Item Identification).

Information may not be more than 60 days old from date of delivery. Screening results must be documented in the LMI Data Worksheet Data Table and must not be more than 60 days old when the LMI data is delivered. With Government approval, the Contractor may use a current personal computer-based parts list/software program for this requirement.

After completing the DLIS screening, the Contractor must provide (contract option) data required by the Government for Item Identification for items not cataloged.

Items identified as proprietary must be clearly marked and identified as PROPRIETARY.

C.4.8.4 Technical Support Services The Contractor must provide technical support services as requested by the CO. This service must support the Program Office, FAALC, FAA Academy, FAA Second Level Engineering Support, and FAA Engineering Field Support.

This support will be provided through the task order process. The Contractor must respond within 24 hours of receipt of a request for assistance by the FAA. Such support must consist of the following:

a. Engineering support services including as a minimum: operation and maintenance of the UPS, equipment problem resolution, resolution of interface problems, and operational certification.

b. Hardware maintenance support services including hardware maintenance, repair, restoration, validation, verification, and supply support. The Contractor must replace or repair all failed LRUs.

c. Other Contractor support including, configuration management plan, integrated support plan, training materials, and other Contractor documentation provided with their proposal.

C.4.8.5 Documentation

C.4.8.5.1 Point-of-Contact The Contractor must identify an individual to serve as a single point of contact for all technical instruction book issues.

C.4.8.5.2 Commercial & Technical Documentation CDRL L005: Program Management Reports & Documentation The Contractor must provide commercial technical instruction books to support system troubleshooting and site maintenance to maintain the Uninterruptible Power Supply and associated equipment.

The UPS instruction books must include a level of detail on the equipment and their interaction to provide a thorough understanding of all Uninterruptible Power Supplies and associated equipment and its functions. The level of detail must enable the technician to identify the failure as an equipment failure and enable the technician to isolate the failure to the Lowest Replaceable Unit (LRU). The documentation must be delivered as defined in CDRL L005: Program Management Reports & Documentation.

C.4.8.5.3 Website Account CDRL L010: Commercial Support Documentation.

The Contractor must host an internet account on its commercial website that is exclusively for FAA use. The account will contain contract documentation available for viewing and downloading. The account must be password protected. The documentation posted on this website must consist of the following:

1. Commercial & Technical Documentation CDRL L010: Commercial Support Documentation.

Documentation for Uninterruptible Power Supplies, batteries, battery racks, battery tools, battery monitors, maintenance bypass panels, and load banks.

• Operator manuals

• Special support equipment documentation

• Maintenance manuals

• Technical Instruction Books/Schematic drawings

• Supplemental Technical data sheets

• Repair Parts Supply Documentation

• Field Service Bulletins

• OEM Part Numbers/Interchangeability: Parts Manual/Origin of Components: Parts

Manuals must contain the Company name of the actual manufacturer of the part as well as the manufactures part number.

2. Reports and information

• Startup and Testing documents

• Startup Reports

• UPS Service Plans

• Training Information

3. Warranty Documents

• Uninterruptible Power Supply Maintenance Bypass cabinets

• Batteries

• Battery Disconnect

• Load Bank

• Battery Warranty Claim Forms

C.4.8.5.4 New Technology and Commercial & Technical The…