S06 Attachment AV - Service Recovery Plan Template.xlsx
XLSX spreadsheet 50 KB Posted
- Solicitation number
- 36C10X25R0001
About this file
This document appears to be a Service Recovery Plan Template related to a federal contract opportunity for Medical Disability Examinations (MDE) in Regions 1-4.
The federal contract opportunity is a Draft Request for Proposal (RFP) under FAR 15 and FAR 12 for the Veterans Benefits Administration (VBA) Medical Disability Examination Office (MDEO) to recompete the multiple award IDIQ contract for MDE services. The solicitation number is 36C10X25R0001, and the contract is being competed by the Department of Veterans Affairs Strategic Acquisition Center Frederick. The template covers survey categories, examiner information, veteran/service member comments, performance metrics, and planned service recovery actions. Industry Day is scheduled for August 13, 2024, and Phase 1 submissions are due by August 26, 2024.
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Text version
Sheet1 Service Recovery Plan (Month and Year)
| Survey Category | Card of Concern | Examiner Name | Exam Location Adress | State | Appointment UUID Number | Survey Card Response ID | Veteran/Service Member Comment | Overall Veteran/Service Member Satisfaction | Trend Anaylsis | Service Recovery Plan |
| Scheduled Appointment Wait Time |
Performance of Front Desk/Clinic Admin Staff
Reasonableness of Appointment Date
Reasonableness of Appointment Time
Reasonableness of Appointment Location
Cleanliness of Examiner's Office
Examiner's Concern and Attention Demonstrated
Trust VA to fulfill Commitment to Veterans/Service Members
Additional Comments and Suggestions
| Yes |
| No |
| Not Sure |
Service Recovery Plan (Month Year) image1.png
File details come from the government source that posted it. Updated .