S06 0003 Solicition Attachment G - Quality Assurance Plan Template.docx

Attachment G: Quality Assurance Plan Template

The Quality Assurance Plan (QAP) Template details the Contractor’s role and responsibilities pertaining to a Quality Assurance plan. The following template will provide the minimum information requirements the contractor is to provide.

Vendor Name:

Contracted Region Program Manager Name Contract Number Date of Submission

1 Introduction The contractor is responsible for the management, control and oversight of the medical disability exam process. The QA Plan should describe the policies and procedures that are used to control and monitor the quality aspects of the medical disability examination process and meet the MDE Contract requirements.

2 Quality Planning

2.1 Quality Metrics

The intent of the Quality metric is to ensure that completed DBQs can support claims adjudication and rating and can withstand appellate review. Provide details on how quality will be measured, monitored and aligned with MDE performance requirements.

2.2 Roles and responsibilities

Describe the primary roles and responsibilities of the quality assurance staff as it relates to the MDE Contract quality control process..

2.3 Quality Tools

List and define the data elements and the quality tools that will be used to measure MDE quality and level of conformance to the required quality performance metrics.

2.4 Quality Training

Describe how the personnel are qualified to perform their respective tasks based on experience, education and training. Provide details on training methods, required reading, and on-the-job training. Describe how the training records are maintained and monitored.

3 Quality Control Activities Describe the monitoring and controlling actions that will be conducted to control quality throughout the MDE contract. Define how it will be determined that quality standards comply with the defined requirements stated in the contract.

4 Identification and Resolution of Quality Issues Describe the process that will be implemented to identify and resolve quality issues.

5 Continuous Quality Improvement Describe the approach that will be utilized to create an environment for continuous quality improvement.