25-R-00051 Customer Satisfaction Survey.pdf
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- Attached to
- Washington DC Area Janitorial Federal contract opportunity
- Solicitation number
- 697DCK-25-R-00051
About this file
This is a Customer Satisfaction Survey (CSS) template associated with FAA solicitation 697DCK-25-R-00051 for Washington DC Area Janitorial Services. The survey is designed to collect past performance information from customer references provided by contractors submitting proposals.
The survey evaluates four key performance areas using a 5-point scale (Excellent to Unacceptable): overall service performance, response time to needs/requests/complaints, problem-solving capabilities and follow-up of Operations Management, and performance of on-site employees. The form must be completed directly by the customer reference and emailed to bill.lockard@faa.gov. This appears to be a standard past performance evaluation tool that will be used as part of the source selection process for the janitorial services contract covering 14 FAA locations in the Washington DC area.
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Text version
697DCK-25-R-00051
Customer Satisfaction Survey (CSS) Date:
(Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance.
Your input is important to us and responses are required by for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance:
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
How quickly do we respond to your needs, requests, or complaints?
How would you rate the problem-solving capabilities and follow-up of our Operations Management?
How would you rate the performance of our on-site employees providing various services for your facility?
Organization Name: Date:
Contact:
Phone #:
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:
bill.lockard@faa.gov mailto:bill.lockard@faa.gov
| Please rate your current level of satisfaction with the overall service performance: |
| How quickly do we respond to your needs, requests, or complaints? |
| How would you rate the problem-solving capabilities and follow-up of our Operations Management? |
| How would you rate the performance of our on-site employees providing various services for your facility? |
File details come from the government source that posted it. Updated .