24-0005 QA1.docx

Question & Answer #1 Facility Technology Modernization – 24-0005

This document is posted to capture the questions received during the question & answer period for 24-0005 Facility Technology Modernization. This document is the official response to the questions received.

Questions or responses included in this document require changes to the solicitation documents. The solicitation has been updated in Exhibit B-1 – Performance Requirements on WEBS as Exhibit B-1 – Performance RequirementsRev1 and all changes are detailed below, and summarized as follows:

· The Exhibit B-1 – Performance RequirementsRev1 document has been updated on WEBS to include dropdown menus for all required cells. See also 24-0005 Amd1.

Any additional questions regarding this solicitation must be directed to the Procurement Coordinator listed below. As a reminder, all questions must be received by Tuesday October 8, 2024. No solicitation questions received after October 8, 2024 will be addressed.

DES ETS Security Staff will sign a vendor’s NDA in order to receive the vendor’s SOC 1 type II and SOC 2 type II reports. DES acknowledges the need for confidentiality. DES is also prepared to sign annual NDAs if required, requested or needed. The vendor should provide the required details and instructions in the bidder’s written response in requirement IDs 242, 243 and 247.

No

b. Are they available for all asset classes?

a. Yes –DES does have an existing library of PM procedures to be loaded into the system.

b. Yes—they are available for all asset classes.

No

a. System Administrators – Users responsible for System Administration including System configuration, Audits, access control, User ID and Authorizations etc.

b. Primary Named users - with Read / Write privileges to access the entire system, exercise all functional capabilities, retrieve and update data, and generate reports and analysis.

c. Executive users – focused on performance information access, Key performance indicators, dashboards, reports, and analysis.

d. Technicians - with Read / Write privileges to access the system, exercise functional capabilities for managing, executing, and closing Work Orders, and retrieve and update relevant data.

e. Contractor – They can only access specific data.

f. Tenant – They can only submit work orders and track their requests.

The expected number of users by roles is detailed as follows:

a. System Administrators – approximately six (6) to twelve (12) qty.

b. Primary Named users – approximately ten (10) qty.

c. Executive users – approximately twenty (20) qty.

d. Technicians – approximately two hundred (200) qty.

e. Contractor - None

f. Tenant – approximately two hundred fifty (250) qty; we intend to have a customer facing portal.

No

Accordingly, bidder is cautioned to state only commitments that bidder can meet throughout the term of the contract. An awarded bidder (i.e., contractor) who is not able to meet such commitments throughout the contract term, will be subject to contract termination for breach of contract and damages."

In the Exhibit B-1 – Performance Requirements document the use of “must” is a mandatory obligation. The contractor is required to perform the specified action. Failing to comply with a “must” clause may constitute a breach of contract. For example, Requirement ID 244, Bidder must have an incident response process that follows NIST standards and includes breach detection, breach notification and breach response. The process must include notification to DES as defined in the contract. If bidder’s response to this requirement is “Fully Meets”, contractor must comply with this requirement throughout the duration of the contract.

The use of “will” is used to indicate a future action or commitment by the contractor. For example, Requirement ID 214, Bidder will provide printable/downloadable electronic training manuals. This use of “will” identifies a future commitment by the contractor to provide electronic training manuals. If bidder’s response to this requirement is “Fully Meets”, contractor will provide the electronic training manuals after the contract is awarded during the implementation phase of the contract.

If any document(s) is required to be included as part of the bidder’s proposal, DES will specify and identify such document(s) in the solicitation document and/or accompanying Exhibit(s).

No

This document is a required bid submittal IF bidder intends to utilize subcontractors if awarded a Contract. If so, bidder must complete Exhibit E – Bidder’s Diverse Business Inclusion Plan – Subcontractors as instructed therein and submit it with the bid to Enterprise Services.

Bidder is not required to provide DES with end user devices such as personal computers and mobile devices as part of its bid submission.

No

(Rev5/8/2023)

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