Technical_Exhibit_9_-_ERC_KISAM_Call_Types,_Descriptions_and_Cycle_Times.pdf
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- IRS, FMSS Logistics Services Federal contract opportunity
- Solicitation number
- 2032H8-18-R-00001
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Attachment J-5, Technical Exhibit 9
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Attachment J-5, TE 9
FMSS LOGISTICS SERVICES
SECTION J – LIST OF DOCUMENTS, EXHIBITS, AND OTHER ATTACHMENTS
TECHNICAL EXHIBIT 9: ERC CALL TYPES, DESCRIPTIONS, AND CYCLE TIMES
The following table provides Employee Resource Center (ERC) call types, descriptions, and maximum allowable cycle times.
ERC Call Type Descriptions PWS Cycle Time In Business
Days
Incoming Shipment
Request Above Capacity Storage
Record and track incoming warehouse shipments for delivery or storage.
Provide cost estimate and timeline to acquire above capacity storage.
C.2.1
C.2.1.3
2 days
4 days
Non-IT Property Disposal Dispose of property. C.2.1.5 5 days
IT Property Disposal Dispose of IT property. C.2.1.5 5 days
Warehouse Pick-up and Delivery Request for pick-up and delivery of stored items to/from Campus customer. C.2.1.6 7 days
Request for Published Products (Campus Only)
Request for published products delivery from warehouse to Campus Customer. C.1.3 4 days
Perform Unscheduled Pick-up and Delivery Provide special pickup and delivery of property on scheduled routes. C.2.2.3 2 days
Perform Unscheduled Pick-up and Delivery Provide special pick-up and delivery of property to locations not on scheduled routes as directed by the DGR. C.2.2.3 10 days
Repair or Adjust Furniture and Equipment Perform repairs, adjustments, and modifications to a variety of furniture and equipment. C.2.3.1 10 days
Repair or Adjust Furniture and Equipment -
POD
Perform repairs, adjustments, and modifications to a variety of furniture and equipment. C.3.1 10 days
Repair or Adjust Furniture and Equipment Requiring Purchase Purchase parts to repair furniture and equipment. C.2.3.1 30 days Repair or Adjust Furniture and Equipment Requiring Purchase - POD Purchase parts to repair furniture and equipment. C.3.1 30 days
Repair Office Machines - Campus Only Perform repairs, adjustments, and modifications to office machines. C.2.3.1 3 days
Repair Workstation Lights Perform repairs of task lighting for workstations. C.2.3.1 4 days
Repair Workstation Lights - POD Perform repairs of task lighting for workstations. C.3.1 4 days Repair Workstation Lights Requiring Purchase Purchase parts to repair workstation lighting. C.2.3.1 25 days Repair Workstation Lights Requiring Purchase - POD Purchase parts to repair workstation lighting. C.3.1 25 days
Provide Locksmith Services Repair, re-key locks, and make keys for office furniture. C.2.3.2 7 days
Provide Locksmith Services - POD Repair, re-key locks, and make keys for office furniture. C.3.2 7 days
Repair of Keys/Locks Requiring Purchase Purchase locks and keys for office furniture. C.2.3.2 25 days Repair of Keys/Locks Requiring Purchase - POD Purchase locks and keys for office furniture. C.3.2 25 days
Move Boxes Moves boxes within work area or from point to point. C.2.4.1 5 days
Move Boxes - POD Moves boxes within work area or from point to point. C.3.3.1 5 days
Move Property Move property within work area or from point to point. C.2.4.2 21 days
Move Property - POD Move property within work area or from point to point. C.3.3.2 21 days
Attachment J-5, TE 9
FMSS LOGISTICS SERVICES
SECTION J – LIST OF DOCUMENTS, EXHIBITS, AND OTHER ATTACHMENTS
TECHNICAL EXHIBIT 9: ERC CALL TYPES, DESCRIPTIONS, AND CYCLE TIMES
Support Special Events, Assemblies, and Meetings Move, rearrange, and place property. C.2.4 5 days
Provide Other Logistics Services Perform other services including repairing clocks, hanging bulletin boards, pictures, and signs. C.2.4.3 5 days
Provide Other Logistics Services - POD Perform other services including repairing clocks, hanging bulletin boards, pictures, and signs. C.3.3.3 5 days
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