2-SLCI27013 Attachment 1 - Sample Agreement.docx

CONTRACT NO. TBD

Rev. July 1, 2026

SAMPLE AGREEMENT

AI Enabled Non-Emergency Public Safety Call Handling and Assistive Solution

FOR THE SALT LAKE CITY EMERGENCY 911 DEPARTMENT

THIS AGREEMENT is between SALT LAKE CITY CORPORATION, a Utah municipal corporation (“City”), and Ø, a _ (“Contractor”), and is dated as of the date the City Recorder attests the applicable City signature (which date shall be the recordation date).

RECITALS

1. Contractor desires to provide an AI enabled non-emergency call handling and assistive solution for City's Emergency 911 Department.

2. Salt Lake City Procurement Code and Procurement Policy, the solicitation SLCI27013, and Contractor’s response to the solicitation are hereby incorporated into this contract by reference but not attached.

3. City desires to engage Contractor for such services.

AGREEMENT

In consideration of the promises and covenants hereinafter contained, the parties agree as follows:

1. Contractor shall provide an AI enabled non-emergency call handling and assistive solution for City’s Emergency 911 Department as described in Exhibit “A.” The initial term of this Agreement shall commence on the date of this Agreement and shall continue for a period of five (5) years from the commencement of the initial term. Work authorized during the initial term of this Agreement may continue until that work has been completed. No additional work shall be authorized after the expiration of the initial term. Contractor shall maintain the required insurance coverage until all work under the Agreement has been completed by Contractor and accepted by City and for the three-year period following completion as required under Article 5.

This is a non-exclusive contract and City reserves the right to acquire the services or equipment, at its discretion, from other sources during the term of this Agreement. All financial commitments by City shall be subject to the appropriation of funds approved by the City Council and the limitations on future budget commitments provided under applicable Utah law, including the Utah Constitution.

City may extend this Agreement for an additional term of up to four (4) months by mutual agreement of the parties through a recorded amendment to the Agreement.

2. For services provided to City, Contractor shall be paid as specified under Exhibit “B” (Price Schedule).

3. For such consideration, Contractor shall furnish all materials, supervision, labor, and equipment to complete the requirements of this Agreement.

4. The following indemnification requirements apply to this Agreement:

A. Contractor shall indemnify, save harmless, and defend City, its officers and employees, from and against all losses, claims, demands, actions, damages, costs, charges, and causes of action of every kind or character, including attorney's fees, arising out of Contractor's intentional, reckless, or negligent performance hereunder. Contractor’s duty to defend City shall exist regardless of whether City or Contractor may ultimately be found to be liable for anyone’s negligence or other conduct. If City's tender of defense, based upon this indemnity provision, is rejected by Contractor, and Contractor is later found by a court of competent jurisdiction to have been required to indemnify City, then in addition to any other remedies City may have, Contractor shall pay City's reasonable costs, expenses, and attorney's fees incurred in proving such indemnification, defending itself, or enforcing this provision. Nothing herein shall be construed to require Contractor to indemnify the indemnitee against the indemnitee's own negligence. The provisions of this section shall survive the termination or completion of this Agreement and are independent of and not in any way limited by the insurance requirements of this Agreement.

B. City assumes no responsibility for any damage or loss that may occur to Contractor's property, except the obligation City assumes that it will not willfully or intentionally damage the property of Contractor. City has no responsibility for any equipment maintenance, or for Contractor's employees. Nothing in this Agreement shall be construed to create a partnership, joint venture, or employment relationship.

C. Contractor’s acts and omissions, for purposes of subsections A and B, above, shall include, without limitation, any violation of federal, state, or local environmental laws or requirements by contractor or contractor’s officers, directors, agents, subcontractors or suppliers of any tier, and Contractor’s indemnification, hold harmless and defense obligation shall include, but not be limited to, all cleanup and remedial costs, diminution in the value of City property, fines, judgments, actions, penalties, administrative proceedings, demands, damages, mitigation, as a result of Contractor's acts or omissions pursuant to this Agreement, and reasonable legal fees and costs incurred by City in connection with any such violation or the enforcement of this provision.

5. The following insurance requirements apply to this Agreement:

A. GENERAL INSURANCE REQUIREMENTS FOR ALL POLICIES.

(1) Any insurance coverage required herein that is written on a “claims made” form rather than on an “occurrence” form shall (i) provide full prior acts coverage or have a retroactive date effective before the date of this Agreement, and (ii) be maintained for a period of at least three (3) years following the completion by Contractor and acceptance by City of all work under this Agreement or shall contain a comparable “extended discovery” clause. Evidence of current extended discovery coverage and the purchase options available upon policy termination shall be provided to City.

(2) All policies of insurance shall be issued by insurance companies licensed to do business in the state of Utah and either:

(a) Currently rated A- or better by A.M. Best Company;

—OR—

(b) Listed in the United States Treasury Department’s current Listing of Approved Sureties (Department Circular 570), as amended.

(3) Contractor shall furnish certificates of insurance, acceptable to City, verifying the foregoing matters concurrent with the execution hereof and thereafter as required. Contractor shall send certificates of insurance to SLCPurchasing@slc.gov.

(4) In the event any work is subcontracted, Contractor shall require its subcontractor, at no cost to City, to secure and maintain all minimum insurance coverages required of Contractor hereunder.

(5) All required certificates and policies shall be endorsed as needed to provide that coverage thereunder shall not be canceled or modified without providing, in a manner approved by the City Attorney, 30 days’ prior written notice to City or 10 days’ prior written notice for cancellation due to non-payment of premiums.

(6) If any of the required insurance coverages have a Self-Insured Retention (SIR) requirement, the full amount of retained shall be the responsibility of the Contractor. Any policy must contain, or be endorsed to contain, a provision that Contractor can satisfy the self-insured retention.

(7) No Right of Recovery or Subrogation. Unless prohibited by applicable law, all required insurance policies must contain provisions that Contractor’s insurer will have no right of recovery or subrogation against City, its agents, directors, officers, employees, and insurers, it being the intention of Contractor and City that the insurance as effected protects all parties.

(8) Should Contractor or its subcontractors fail to provide or maintain any of the insurance coverage referred to in this Agreement, the City shall have the right, but not the obligation, to provide or maintain such coverage, or coverage affording equivalent protection at Contractor’s sole expense, either by direct charge or set-off.

B. REQUIRED INSURANCE POLICIES. Contractor, at its own cost, shall secure and maintain during the term of this Agreement, including while work under this Agreement is being completed and accepted and during all renewal terms, the following minimum insurance coverage:

(Note: Unless other limits, types of insurance, or terms are agreed to by the City Attorney’s Office, the following are the insurance requirements that will be required for this Agreement.)

(1) Workers’ compensation and employer’s liability insurance sufficient to cover all of Contractor’s employees pursuant to Utah law, unless a waiver of coverage is allowed and acquired pursuant to Utah law. In the event any work is subcontracted, Contractor shall require its subcontractor(s) similarly to provide workers’ compensation insurance for all of the latter’s employees, unless a waiver of coverage is allowed and acquired pursuant to Utah law.

(2) Commercial general liability (CGL) insurance with a policy endorsement naming Salt Lake City Corporation as an additional insured on a primary and non-contributory basis in comparison to all other insurance including City’s own policy or policies of insurance, in the minimum amount of $2,000,000 per occurrence with a $3,000,000 general aggregate and $3,000,000 products-completed operations aggregate. The policy shall include contractual liability insurance for the indemnity provided under this Agreement. These limits can be covered either under a CGL insurance policy alone, or a combination of a CGL insurance policy and an umbrella insurance policy and/or a CGL insurance policy and an excess insurance policy. The policy shall protect City, Contractor, and any subcontractor from claims for damages for bodily injury, including accidental death, and property damage that may arise from Contractor’s operations under this Agreement, whether performed by Contractor itself, any subcontractor, or anyone directly or indirectly employed by either of them. Such insurance shall provide coverage for premises operations, acts of independent contractors, products and completed operations.

(3) Commercial automobile liability insurance that provides coverage for owned, hired, and non-owned automobiles used in connection with this Agreement in the minimum amount of a combined single limit of $2,000,000 per occurrence or $1,000,000 liability per person, $2,000,000 liability per occurrence, and $250,000 property damage. These limits can be reached either with a commercial automobile liability insurance policy alone, or with a combination of a commercial automobile liability insurance policy and an umbrella insurance policy and/or a commercial automobile liability insurance policy and an excess insurance policy. If the policy only covers certain vehicles or types of vehicles, such as scheduled autos or only hired and non-owned autos, Contractor shall only use those vehicles that are covered by its policy in connection with any work performed under this Agreement.

(4) Cyber Risk Insurance: Subject to a limit of at least $2,000,000 per occurrence, with a $3,000,000 aggregate, to be maintained for the duration of this Agreement and three years following its termination, to respond to privacy and network security liability claims including, but not limited to:

a. Liability arising from theft, dissemination, and/or use of Salt Lake City Corporation confidential information, including, but not limited to, bank, credit card account, and personally identifiable information such as name, address, social security numbers, etc., regardless of how the information is stored or transmitted.

b. Network security liability arising from (i) the unauthorized access to, use of, or tampering with computer systems, including hacker attacks; or (ii) the inability of an authorized third party to gain access to supplier systems and/or Salt Lake City Corporation data, including denial of service, unless caused by a mechanical or electrical failure.

c. Liability arising from the introduction of a computer virus into, or otherwise causing damage to, a customer's or third person's computer, computer system, network, or similar computer-related property and the data, software, and programs thereon.

d. Crisis-management expenses (i.e., notification, public relations, reputation damage, forensics, etc.) for a data breach.

(5) Technology Errors & Omissions Liability including Network Security and Privacy Liability insurance with limits up to $2,000,000 per occurrence, $4,000,000 aggregate, covering errors, omissions, negligence, infringement of intellectual property, including infringement of copyright, title, slogan, trademark, trade name, trade dress, serve mark or service name (except patent and trade secret) and network security and privacy risks including coverage for unauthorized access, failure of security, system failure or routing error, and/or the wrongful disclosure of information.

(6) Umbrella/Excess Liability with a limit of not less than $2,000,000 per occurrence and in the aggregate.

6. Contractor shall obey all federal, state, county, and municipal laws, ordinances, regulations, and rules applicable to its operations. Said laws include, but are not limited to, the Equal Employment Opportunity laws, the Fair Labor Standards Act, Occupational Safety & Health Administration (OSHA) laws, Family Medical Leave Act (FMLA), the Americans with Disabilities Act (ADA), and the Utah Immigration Accountability and Enforcement Act. Any violation of applicable law shall constitute a breach of this Agreement and Contractor shall hold City harmless from any and all liability arising out of, or in connection with, said violations including any attorney's fees and costs incurred by City as a result of such violation.

7. Data Security and Privacy

(1) Definitions

a. Business Purpose: The authorized purpose for processing Personal Data, as described in the Agreement and any subsequent amendments, and consistent with the requirements of the Utah Government Data Privacy Act (“GDPA”), Utah Code AI Enabled Non-Emergency Public Safety Call Handling and Assistive Solution 63A-19-101, et al.

b. Confidential Information: Information defined as “confidential” under the Agreement or information provided to the Contractor that is classified by the City as private, protected, or controlled, or which meets the definition of a private, protected or controlled record under the Utah Government Records Access and Management Act (“GRAMA”), Utah Code AI Enabled Non-Emergency Public Safety Call Handling and Assistive Solution 63G-1-101, et al.

c. High Risk Processing: Processing of Personal Data that may have a significant impact on an individual’s privacy interests, based on the sensitivity of the Personal Data processed; the amount of Personal Data processed; the individual’s ability to consent to the processing of Personal Data; and the risks of unauthorized access or use. High Risk Processing activities involve but are not limited to facial recognition technology, automated decision making, profiling, and the processing of genetic data, biometric data, and geolocation data.

d. Personal Data: Information processed by the Contractor on behalf of the City that is linked or can be reasonably linked to an identified individual or an identifiable individual. Personal Data includes, but is not limited to, name, physical address, email address, telephone number, government-issued identification numbers, financial account numbers, user names and passwords, personal characteristics contained in photographic images or biometric data, and geolocation data. Personal Data does not include de-identified or anonymized data, as those terms are defined in the GDPA.

e. Process or Processing: Any operation or set of operations performed on Personal Data, including collection, recording, organization, structuring, storage, adaptation, alteration, access, retrieval, consultation, use, disclosure by transmission, transfer, dissemination, alignment, combination, restriction, erasure, or destruction.

f. Data Incident: Unauthorized access, acquisition, disclosure, loss of access, or destruction of Personal Data or Confidential Information; or an act or omission that materially compromises the security, confidentiality, or integrity of Personal Data or Confidential Information or the physical, technical, administrative, or organizational safeguards put in place to protect Personal Data or Confidential Information.

g. Sell: Exchange of Personal Data for monetary consideration.

(2) Terms

a. Contractor’s Representations and Warranties.

i. Legal Compliance: The Contractor represents that it will comply with all applicable federal and state data protection laws and regulations in carrying out the Business Purpose, including but not limited to the GDPA. In the event of differing legal obligations, the Contractor shall comply with the more restrictive and specific legal requirement.

ii. Data Minimization: In processing Personal Data on behalf of the City under the Agreement, the Contractor shall implement commercially reasonable and industry standard data minimization practices and process the minimal amount of Personal Data reasonably necessary to achieve the Business Purpose. To the extent Contractor engages in High Risk Processing, it will engage in data minimization and data security practices commensurate with the sensitive nature of such processing and consistent with industry practices applicable to such High Risk Processing.

b. Contractor’s Privacy Obligations.

i. Compliance with City Requests: The Contractor must promptly comply with any City request or instruction to correct, delete, or facilitate an individual’s access to their Personal Data. The Contractor must work in good faith with any City request to engage in a privacy impact assessment of the relevant Processing activity.

ii. Use of Personal Data: The Contractor shall process Personal Data exclusively for the Business Purpose and may not use Personal Data for any other purpose without obtaining prior written consent from an individual authorized to bind the City. The Contractor must promptly notify the City if, in its opinion, the City’s instructions with respect to processing Personal Data would not comply with applicable federal or state privacy requirements. The Contractor must promptly comply with any City request to stop, mitigate, or remedy any unauthorized processing of Personal Data.

iii. Selling Personal Data: The Contractor may not sell Personal Data.

iv. Sharing Personal Data: Contractor may not share Personal Data except as explicitly authorized under this Addendum or as otherwise required by law. If the law requires the Contractor to disclose Personal Information, the Contractor must first inform the City of the legal requirement and provide the City with an opportunity to object or challenge the requirement, unless the law prohibits such notice.

v. Subcontracting: In the event the Contractor is authorized to subcontract the performance of its duties or obligations under the Agreement, Contractor may share Personal Data with an authorized subcontractor only for the Business Purpose and for no other purpose. Contractor must ensure that authorized subcontractors comply with this Addendum and are bound to contractual terms that are at least as protective of Personal Data as required under this Addendum. In all cases, Contractor shall be responsible and liable for the acts and omissions of each subcontractor (including its employees) to the same extent as if such acts and omissions were by the Contractor or its employees.

vi. Privacy Practices Notification: Contractors that directly collect Personal Data as part of the Business Purpose set forth in the Agreement agree to notify individuals who utilize their services of their privacy practices through a public-facing privacy policy or other legally compliant form of notice that has been pre-approved in writing by the City. Such notice must include the purposes for which Personal Data is processed and any other information required by applicable state and federal privacy laws.

vii. Confidentiality: The Contractor shall maintain the confidentiality of Personal Data consistent with its obligations under this Addendum and the Agreement. The Contractor shall ensure that personnel involved in the processing of Personal Data are subject to confidentiality obligations and are aware of the importance of maintaining the security of Personal Data.

viii. Compliance Obligations Notice: The Contractor must promptly notify the City of any changes to its federal or state privacy compliance obligations or its ability to meet the obligations of this Addendum that may adversely affect the Contractor’s performance of this Addendum or the Agreement.

ix. Data Deletion: Within thirty (30) days of termination or expiration of the Agreement, or at the request of the City, the Contractor shall return or securely and irreversibly delete all Personal Data and other Confidential Information and provide written notice to the City of compliance within fifteen (15) days of the request or termination or expiration of the Agreement. Contractor shall also ensure that all subcontractors of Contractor also return or delete all Personal Data and other Confidential Information and provide the required written notice of compliance to the City.

c. Contractor’s Data Security Obligations.

i. Data Protection and Security: The Contractor shall implement and maintain industry-standard security measures and best practices to safeguard Personal Data from unauthorized processing or accidental loss, destruction, unavailability, or damage. The Contractor shall implement and maintain adequate administrative, technical and physical safeguards to protect Personal Data. Such safeguards shall include, but not be limited to (i) securing business facilities, data centers, paper files, servers, backup systems, and computing equipment, including, but not limited to, all mobile devices and other equipment with information storage capability; (ii) implementing industry-standard network, application, database, and platform security; (iii) securing information transmission, storage, and disposal; (iv) implementing authentication and access controls within media, applications, operating systems, and equipment, including the use of multifactor authentication for access to Personal Data involved in High Risk Processing; (vi) encrypting Personal Data stored on any mobile media; (vii) encrypting Personal Data when transmitted over public or wireless networks; (viii) segregating Personal Data from information of Contractor or its other customers so that Personal Data is not commingled with any other types of information; (ix) conducting risk assessments, penetration testing, and vulnerability scans and promptly implementing, at Contractor’s sole cost and expense, a corrective action plan to correct any issues that are reported as a result of such testing; (x) implementing appropriate personnel security and integrity procedures and practices, including, but not limited to, conducting background checks consistent with applicable law; and (xi) providing appropriate privacy and information security training to Contractor’s employees. The Contractor shall take reasonable precautions to preserve the integrity of Personal Data it processes and to prevent any corruption or loss of Personal Data, including but not limited to establishing effective back-up and data restoration procedures.

ii. Data Incident Notification and Unauthorized Processing of Personal Data: The Contractor shall provide written notice within twenty-four (24) hours of the discovery of any Data Incident. Notice shall include (a) the date and time of the Data Incident; (b) the date the Data Incident was discovered; (c) a short description of the Data Incident; (d) an estimate of the amount and type of Personal Data impacted, including an estimate of the number of individuals impacted; (f) the means by which access was gained or attempted into the system, computer or network, (g) any known information about the perpetrator of the attack, and (h) steps the Contractor has taken to mitigate the Data Incident.

iii. Breach Mitigation: The Contractor shall fully cooperate with the City during the investigation and mitigation of the Data Incident. Such coordination may require the Contractor to provide the City with (a) access to relevant records, logs, files, data reporting, and other documents; (b) interviews with employees with knowledge of the Data Incident; or (c) facilitating information sharing with cyber insurance carriers. Contractor agrees to coordinate in good faith with the City on any notice of a Data Incident to impacted individuals or regulatory bodies. If credit monitoring is offered as a result of an incident arising from or in connection with the Contractor’s activities, the Contractor is responsible for covering the cost of such monitoring and ensuring that victims of the breach are not automatically enrolled in a for-profit data-sharing program by the credit monitoring service provider.

iv. Liability and Costs. Contractor shall assume full liability for any damage or loss arising from a confirmed or suspected Data Incident. Contractor shall cover all reasonable expenses associated with its obligations under this Addendum. Contractor shall maintain adequate insurance coverage, as further specified in the Agreement, that specifically may include cyber security and data privacy protection throughout the term of the Agreement as well as throughout the period the Contractor processes Personal Data. The Contractor acknowledges that its liability for any damage or loss arising from or connected to a Data Incident shall not be limited solely to the extent of insurance coverage, and the Contractor remains fully responsible for any liabilities beyond its insurance coverage limits.

d. General Terms.

i. Audit Rights: The City has the right to conduct reasonable on-premises and paper audits to verify the Contractor's compliance with this Addendum. The City may choose to conduct the audit themselves or engage a third-party auditor, and the Contractor shall cooperate in good faith with the audit process.

ii. Order of Precedence. In the case of conflict or inconsistency between this Addendum and the Master Agreement, the conflict or inconsistency shall be resolved by giving precedence to the terms of this Agreement.

iii. Notice. The Contractor shall deliver all notice required under this Addendum in writing and addressed to the City at the address set forth below. Contractor shall deliver all Notices by personal delivery, nationally recognized overnight courier (with all fees prepaid), or certified or registered mail (in each case, return receipt requested, postage prepaid). Except as otherwise provided in this Agreement, notice is effective only (a) upon receipt by the City and (b) if the Contractor has complied with the requirements of this Section.

Notice to the City:

Chief Data Officer P.O. Box 145580 349 South 200 East, Room Salt Lake City, Utah 84111-5515 Email: privacy@slc.gov

CC: Risk Manager P.O. Box 14551 451 South State Street, Room 415 Salt Lake City, Utah 84114-5515 Email: risk.all@slc.gov

Salt Lake City Corporation Attn.: City Contracts Administrator P.O. Box 145455 Salt Lake City, UT 84114-5455 Email: SLCPurchasing@slc.gov CC: City Recorder P.O. Box 14551 451 South State Street, Room 415 Salt Lake City, Utah 84114-5515 Email: slcrecorder@slc.gov

8. By signing this document, Contractor has identified and reported any GenAI that will be used in the performance of this contract. Contractor shall not use any City materials or data in generative AI queries or for building or training proprietary generative AI programs unless explicitly approved by the City in writing. Contractor also shall perform due diligence to ensure proper licensure of model training data for all generative AI services using City data prior to the contract commencing and throughout the life of the contract.

If any new or previously unreported GenAI use is identified in the future that the Contractor intends to use in the performance of this contract, Contractor will notify the City Contracts Administrator at slcpurchasing@slc.gov within seven (7) business days.

9. City may terminate this Agreement for any reason, and without any liability therefor, upon giving Contractor 30 days prior written notice. Such notice shall be sent to the last known address of Contractor.

10. City may, without prejudice to any right or remedy, and without the necessity of giving the 30 day notice provided in paragraph 9 above, terminate this Agreement for cause in the event Contractor fails to fulfill, in a timely or satisfactory manner, any of the terms and conditions set forth in this Agreement and fails to cure such failure within seven days after written notice from City of such failure.

11. If this Agreement is terminated as provided herein, City shall pay Contractor on the basis of actual services satisfactorily performed as calculated by City.

12. Contractor, for itself, its successors and assigns, as part of the consideration provided under this agreement, covenants that no person shall be excluded from participation in, denied the benefits of, or be otherwise subject to unlawful discrimination in the furnishing of services hereunder on the grounds of race, color, national origin, age, sex, religion, disability, sexual orientation or gender identity, unless the characteristic in question is a bona fide occupational qualification.

13. REPRESENTATION REGARDING ETHICAL STANDARDS FOR CITY OFFICERS AND EMPLOYEES AND FORMER CITY OFFICERS AND EMPLOYEES. Contractor represents that it has not: (1) provided an illegal gift or payoff to a City officer or employee or former City officer or employee, or his or her relative or business entity; (2) retained any person to solicit or secure this contract upon an agreement or understanding for a commission, percentage, or brokerage or contingent fee, other than bona fide employees or bona fide commercial selling agencies for the purpose of securing business; (3) knowingly breached any of the ethical standards set forth in City's conflict of interest ordinance, Chapter 2.44, Salt Lake City Code; or (4) knowingly influenced, and hereby promises that it will not knowingly influence, a City officer or employee or former City officer or employee to breach any of the ethical standards set forth in City's conflict of interest ordinance, Chapter 2.44, Salt Lake City Code.

14. GOVERNMENT RECORDS ACCESS AND MANAGEMENT ACT. City is subject to the requirements of the Government Records Access and Management Act, Chapter 2, Title 63G, Utah Code Annotated or its successor (“GRAMA”). All materials submitted by Contractor pursuant to this Agreement are subject to disclosure unless such materials are exempt from disclosure pursuant to GRAMA. The burden of claiming an exemption from disclosure shall rest solely with Contractor. Any materials for which Contractor claims a privilege from disclosure shall be submitted marked as “Business Confidential” and accompanied by a concise statement of reasons supporting Contractor's claim of business confidentiality. City will make reasonable efforts to notify Contractor of any requests made for disclosure of documents submitted under a claim of business confidentiality. Contractor may, at Contractor’s sole expense, take any appropriate actions to prevent disclosure of such material. Contractor specifically waives any claims against City related to disclosure of any materials required by GRAMA.

15. Contractor is not an employee of City for any purpose whatsoever. Contractor is an independent contractor at all times during the performance of the services specified herein.

16. All notices shall be directed to the following addresses:

City: Salt Lake City Corporation Attn.: City Contracts Administrator, Purchasing

(For U.S. Postal Service delivery) P.O. Box 145455 Salt Lake City, UT 84114-5455 Or:

(By E-mail) slcpurchasing@slc.gov

With a copy to:

City: Salt Lake City Corporation Attn.:

(For U.S. Postal Service delivery) P.O. Box 14____ Salt Lake City, UT 84114-____

-OR-

Email address

Contractor: Ø Attention:

17. This Agreement may be assigned by either party but only with the prior written consent of the other party.

18. Contractor's obligations are solely to City and City’s obligations are solely to Contractor. This Agreement shall confer no third-party rights whatsoever.

19. Contractor certifies that it is not presently nor has ever been debarred, suspended, proposed for debarment, or declared ineligible by any governmental department or agency, whether international, national, state, or local. Contractor must notify City’s Contracts Administrator within thirty (30) days if Contractor has been debarred, suspended, proposed for debarment, declared ineligible, or involuntarily excluded from participation in any contract by any governmental entity during this Agreement.

20. Contractor shall ensure that any information or materials developed for public access pursuant to this Agreement conforms to the standards set forth in the Salt Lake City Communications & Engagement Guide for Consultants, and such information or materials shall not be released until approval is received in writing from both the department public information officer and department project manager.

21. If any provision of this Agreement is determined to be invalid, illegal, or unenforceable for any reason, including but not limited to the requirements set forth in Utah Code AI Enabled Non-Emergency Public Safety Call Handling and Assistive Solution 63G-6a-1203, such determination shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect. Nothing in this Agreement, including this severability clause, shall be construed as a waiver, limitation, or modification of any immunities, defenses, limitations of liability, or other protections afforded to the City under the Utah Governmental Immunity Act (Utah Code AI Enabled Non-Emergency Public Safety Call Handling and Assistive Solution 63G‑7‑101 et seq.), the Utah Constitution, Utah Code AI Enabled Non-Emergency Public Safety Call Handling and Assistive Solution 63G-6a-1203, or other applicable law.

22. This Agreement embodies the entire Agreement between the parties relating to the subject matter of this Agreement and shall not be altered except in writing signed by both an authorized representative of Contractor and by City’s Mayor or the Mayor’s designee. The terms of this Agreement shall supersede any additional or conflicting terms or provisions that may be set forth or printed on Contractor’s work plans, cost estimate forms, receiving tickets, invoices, or any other related standard forms or documents of Contractor that may subsequently be used to implement, record, or invoice services hereunder from time to time, even if such standard forms or documents have been signed or initialed by a representative of City. The intent of the parties is that the terms of this Agreement shall prevail in any dispute between the terms of this Agreement and the terms printed on any such standard forms or documents, and such standard forms or documents shall not be considered written amendments of this Agreement.

23. This Agreement shall be enforced in and governed by the laws of the state of Utah.

(Signature page follows)

The parties are signing this Agreement as of the date stated in the introductory clause.

ATTEST AND COUNTERSIGN

Office of the City Recorder

APPROVED AS TO FORM

Salt Lake City Attorney’s Office

Sign:

Name:

SALT LAKE CITY CORPORATION

By:

Title:

Ø

By:

Name:

Title:

EXHIBIT “A”

SCOPE OF WORK

AI Enabled Non-Emergency Public Safety Call Handling and Assistive Solution

I. GENERAL

A. Contractor, if doing business under an assumed name, i.e. an association, partnership, corporation, or otherwise, shall be registered with the Utah State Division of Corporations and Commercial Code.

NOTE: Forms and information on how to get registered may be obtained by calling (801) 530-4849 or by accessing www.corporations.utah.gov.

B. Contractor shall assume full responsibility for damage to City property caused by Contractor's employees or equipment as determined by designated City personnel.

C. Contractor shall be solely responsible for the safety of Contractor's employees and others relative to Contractor's work, work procedures, material, equipment, transportation, signage, and related activities and equipment.

D. Contractor shall possess and keep in force all licenses and permits required to perform services under this Agreement.

E. No guarantee of the actual service/product requirement is implied or expressed by this Agreement. Service requirements shall be determined by actual need.

II. RESPONSIBILITIES OF CONTRACTOR

The responsibilities of Contractor include, but shall not be limited to, the following.

SAMPLE LANGUAGE

A. Contractor shall provide an AI enabled non-emergency call handling and assistive solution for City’s Emergency 911 Department on an “as needed” basis. The system shall include, but is not limited to:

TO BE COMPLETED UPON CONDITIONAL SELECTION OF PROPOSAL

B. Contractor's Personnel.

TO BE COMPLETED UPON CONDITIONAL SELECTION OF PROPOSAL

C. Contractor warrants that products furnished conform to the requirements specified and are of good merchantable quality and suitable for the purpose intended.

III. DISCLOSURE OF CITY RECORDS

Because City shall own the documents generated by Contractor pursuant to this Agreement, Contractor shall not, without written approval by City, disclose publicly said records. Contractor understands that the information obtained in the performance of this Agreement is confidential and may be shared with employees of City or others only on a need to know basis.

EXHIBIT “B”

PRICE SCHEDULE

AI Enabled Non-Emergency Public Safety Call Handling and Assistive Solution

I. GENERAL

A. Prices stated include all costs associated with the performance of the services specified, including materials, supervision, labor, insurance, transportation, delivery, fuel or other surcharges, demurrage, and related costs. No other charges shall be allowed. All prices and fees are stated in U.S. dollars.

B. City is exempt from sales, use, and federal excise taxes on these products and services. Exemption certificates shall be furnished upon request.

{NOTE: This paragraph is not to be used on a “furnish and install” contract. i.e. for real property circumstances, such as carpet and installation}

C. Prices and/or discount percentages stated shall be firm for the full term of this Agreement, including any renewal terms.

---OR---

C. Prices stated shall be firm for the first ___ years of this Agreement. Requests for price adjustment thereafter shall follow the requirements specified in Paragraph III, Price Adjustment. Any stated discount percentages shall be firm for the full term of this Agreement, including any renewal terms.

II. PRICING FEES

A. The total combined price to be paid for all services provided by Contractor pursuant to this Agreement shall not exceed $___________.

B. Lump sum total…

III. PRICE ADJUSTMENT.

(for contracts with annual renewal terms)

Prices stated are firm for the initial _-year term of this Agreement. If this Agreement is extended for additional periods, price adjustments may be made; however, any request for a price adjustment shall be made at least thirty (30) days before the beginning date of the contract renewal period. Contractor may calculate and make a written request to City that the prices for the next renewal year be increased by the lesser of three percent (3%) or the percentage increase, if any, in the latest published Producers Price Index (“PPI”), published by the Bureau of Labor Statistics of the US Federal Government for the most recent twelve (12) month period, and City shall respond to such request. Price adjustment requests received at least 30 days before the beginning date of any subsequent contract year may become effective on the beginning date of the next contract year and price adjustment requests received fewer than 30 days before the beginning date of the next contract year may, at City’s discretion, become effective 30 days after City’s receipt of the price adjustment request. If publication of said PPI index should cease, such percentage increase shall be determined by reference to a similar index, or as agreed upon by the parties. Contractor shall send all requests for price adjustment to the City Contracts Administrator at the address listed in Section 14 (Notices) of this Agreement.

(for contracts with a fixed 5-year or other term)

Prices stated are firm for the first __ years of this Agreement, after which price adjustments may be made annually. Any request for a price adjustment shall be made at least thirty (30) days before the beginning date of each successive year of the Agreement. Contractor may calculate and make a written request to City that the prices be increased by the lesser of three percent (3%) or the percentage increase, if any, in the latest published Producer Price Index (“PPI”), published by the Bureau of Labor Statistics of the US Federal Government for the most recent twelve (12) month period, and City shall respond to such request. Price adjustment requests received at least 30 days before the beginning date of any subsequent contract year may become effective on the beginning date of the next contract year and price adjustment requests received fewer than 30 days before the beginning date of the next contract year may, at City’s discretion, become effective 30 days after City’s receipt of the price adjustment request. If publication of said PPI index should cease, such percentage increase shall be determined by reference to a similar index, or as agreed upon by the parties. Contractor shall send all requests for price adjustment to the City Contracts Administrator at the address listed in Section 14 (Notices) of this Agreement.

IV. INVOICING AND PAYMENT

City shall pay Contractor for all products and services provided by Contractor pursuant to this Agreement. Contractor shall submit a written invoice, for services rendered and City shall pay the invoiced fee within thirty (30) days after receipt of the invoice by City. Contractor shall list the City contract number on all invoices, quotes, correspondence, and documentation relating to this contract.

(add this paragraph if applicable) Fixed monthly fees shall be invoiced on or about the first day of each calendar month following the month during which the work was performed. For any month during which service was provided for only a partial month, such as on the first month of service, the set monthly fee will be prorated based on the number of days actually worked.

Salt Lake City prefers a paperless invoice and payment process. Include the contract number on all invoices and email invoices for this agreement to: ______________________@slc.gov.

If unable to email invoices, mail the paper invoice to:

Salt Lake City Corporation £, Attn.:

P.O. Box ______ Salt Lake City, UT 84114-____