17061_Sep_9_24_solicitation_doc.pdf
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- Attached to
- After Hours Services for CTrail Alert System
- Solicitation number
- 17061
- Issued by
- Hartford County, Connecticut
About this file
This document is a Request for Proposal (RFP) issued by the Connecticut Department of Transportation for After Hours Services for the CTrail Alert System. The RFP seeks a vendor to provide 24/7, 7-day per week customer service call center support for the CTrides program, which handles inquiries and alerts related to Connecticut's commuter rail services, the CTrail Hartford Line, and the CTrail Shore Line East. The RFP covers the period from August 8, 2023 to September 23, 2023. Vendors are required to have an in-house platform that can distribute service alert messages through various channels such as Twitter, email, text, and website updates.
The estimated total value of the contract is not specified. The RFP is open to all vendors, and there are no pre-set bid categories or set-asides. The incumbent provider of these services is AECOM. No additional funding sources or budget information is provided in the RFP. Pricing terms and payment details are to be specified by the vendor in their proposal.
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Text version
Solicitation Number: 17061
After Hours Services for CTrail Alert System
Request for Proposal (RFP)
Transportation, Dept. of
August 08, 2023 - September 23, 2023
Page:2
General Header Information
This bid has no questions defined.
17061
No. 17061 Title: After Hours Services for CTrail Alert System Start Date: August 08, 2023 at 7:00:00 AM EDT End Date: September 23, 2023 at 5:00:00 PM EDT Vendor Q&A Start Date:
Vendor Q&A End Date:
Estimated Total Value:
Who can respond to this bid? : All Vendors Description: AECOM operates the CTrides customer service call center on a 24-hour, 7-day a week. The Call Center handles customer service inquiries on the use of green travel modes as well as providing information on the use of Connecticut’s commuter rail system, CTrail Hartford Line (www.hartfordline.com) and CTrail Shore Line East (www.shorelineeast.com). AECOM employees staff the Call Center week days 6 am to 7 pm and weekends 7 am to 6 pm. During this time, the customer service team at CTrides oversees the alert system for the CTrail Hartford Line and CTrail Shore Line East train services. Rail representatives inform us of any disruptions to service through email and phone calls. We then promptly notify subscribers and the public of delays, cancellations, closures, or bus substitutions through Twitter, email, text messages, and website updates. To facilitate this process, we have developed an in-house platform that allows operators one point of entry to send and distribute messages through our
Delivery Terms: Free On Board Destination Payment Terms: Vendor Specified Contact Information: Transportation, Dept. of
Mary Santos 500 Enterprise Drive, Suite 1A, Rocky Hill, CT 06067, United States Tel: 877 287 4337 info@ctrides.com
Contact Details: If you have any questions, please contact:
Mary Santos 500 Enterprise Drive, Suite 1A, Rocky Hill, CT 06067, United States Tel: 877 287 4337 info@ctrides.com
Selected Categories:
Page:3
Documents:
FY 24 - CTrides After Hours RFP .pdf
After Hours RFP Questions and Answers.pdf
Page:4
Item Specifications Solicitation has been designated as having no line items.
Page:5
File details come from the government source that posted it. Updated .