17061_Aug_30_24_solicitation_doc.pdf
PDF 15 KB Posted
- Attached to
- After Hours Services for CTrail Alert System
- Solicitation number
- 17061
- Issued by
- Hartford County, Connecticut
About this file
This document is a Request for Proposal (RFP) issued by the Connecticut Department of Transportation for after-hours services for the CTrail alert system. The CTrail Hartford Line and CTrail Shore Line East commuter rail services are operated by AECOM, which currently staffs a 24/7 customer service call center. The RFP seeks a vendor to provide after-hours coverage for the alert system, which notifies subscribers and the public of disruptions to rail service through various communication channels. The RFP has an open response period from August 8 to September 23, 2023, with no specified estimated total value. All vendors are eligible to respond.
The RFP provides details on the current operations and responsibilities of the AECOM-staffed call center, which handles customer service inquiries and alert system notifications during business hours. The successful vendor will be required to integrate with the existing in-house platform to send and distribute messages outside of normal business hours. No specific pricing terms, set-asides, or funding information is provided in the RFP document.
View the file
Other files
Show all 39
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Solicitation Number: 17061
After Hours Services for CTrail Alert System
Request for Proposal (RFP)
Transportation, Dept. of
August 08, 2023 - September 23, 2023
Page:2
General Header Information
This bid has no questions defined.
17061
No. 17061 Title: After Hours Services for CTrail Alert System Start Date: August 08, 2023 at 7:00:00 AM EDT End Date: September 23, 2023 at 5:00:00 PM EDT Vendor Q&A Start Date:
Vendor Q&A End Date:
Estimated Total Value:
Who can respond to this bid? : All Vendors Description: AECOM operates the CTrides customer service call center on a 24-hour, 7-day a week. The Call Center handles customer service inquiries on the use of green travel modes as well as providing information on the use of Connecticut’s commuter rail system, CTrail Hartford Line (www.hartfordline.com) and CTrail Shore Line East (www.shorelineeast.com). AECOM employees staff the Call Center week days 6 am to 7 pm and weekends 7 am to 6 pm. During this time, the customer service team at CTrides oversees the alert system for the CTrail Hartford Line and CTrail Shore Line East train services. Rail representatives inform us of any disruptions to service through email and phone calls. We then promptly notify subscribers and the public of delays, cancellations, closures, or bus substitutions through Twitter, email, text messages, and website updates. To facilitate this process, we have developed an in-house platform that allows operators one point of entry to send and distribute messages through our
Delivery Terms: Free On Board Destination Payment Terms: Vendor Specified Contact Information: Transportation, Dept. of
Mary Santos 500 Enterprise Drive, Suite 1A, Rocky Hill, CT 06067, United States Tel: 877 287 4337 info@ctrides.com
Contact Details: If you have any questions, please contact:
Mary Santos 500 Enterprise Drive, Suite 1A, Rocky Hill, CT 06067, United States Tel: 877 287 4337 info@ctrides.com
Selected Categories:
Page:3
Documents:
FY 24 - CTrides After Hours RFP .pdf
After Hours RFP Questions and Answers.pdf
Page:4
Item Specifications Solicitation has been designated as having no line items.
Page:5
File details come from the government source that posted it. Updated .