17061_Feb_17_25_solicitation_doc.pdf
PDF 15 KB Posted
- Attached to
- After Hours Services for CTrail Alert System
- Solicitation number
- 17061
- Issued by
- Hartford County, Connecticut
About this file
This is a Request for Proposal (RFP) #17061 issued by the Connecticut Department of Transportation for After Hours Services for the CTrail Alert System. The solicitation period runs from August 8, 2023 to September 23, 2023 at 5:00 PM EDT. The RFP seeks vendors to provide after-hours coverage for the CTrides customer service call center, which currently operates 24/7 and handles inquiries about green travel modes and Connecticut's commuter rail systems (CTrail Hartford Line and Shore Line East). AECOM currently staffs the center weekdays 6 AM to 7 PM and weekends 7 AM to 6 PM, managing service disruption alerts through multiple communication channels including Twitter, email, text messages, and website updates.
The delivery terms are specified as Free On Board Destination with vendor-specified payment terms. The RFP is open to all vendors, though no estimated total value is provided. Two documents are available for review: "FY 24 - CTrides After Hours RFP.pdf" and "After Hours RFP Questions and Answers.pdf." The contact person for inquiries is Mary Santos, located at 500 Enterprise Drive, Suite 1A, Rocky Hill, CT 06067, reachable at 877-287-4337 or info@ctrides.com.
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Text version
Solicitation Number: 17061
After Hours Services for CTrail Alert System
Request for Proposal (RFP)
Transportation, Dept. of
August 08, 2023 - September 23, 2023
Page:2
General Header Information
This bid has no questions defined.
17061
No. 17061 Title: After Hours Services for CTrail Alert System Start Date: August 08, 2023 at 7:00:00 AM EDT End Date: September 23, 2023 at 5:00:00 PM EDT Vendor Q&A Start Date:
Vendor Q&A End Date:
Estimated Total Value:
Who can respond to this bid? : All Vendors Description: AECOM operates the CTrides customer service call center on a 24-hour, 7-day a week. The Call Center handles customer service inquiries on the use of green travel modes as well as providing information on the use of Connecticut’s commuter rail system, CTrail Hartford Line (www.hartfordline.com) and CTrail Shore Line East (www.shorelineeast.com). AECOM employees staff the Call Center week days 6 am to 7 pm and weekends 7 am to 6 pm. During this time, the customer service team at CTrides oversees the alert system for the CTrail Hartford Line and CTrail Shore Line East train services. Rail representatives inform us of any disruptions to service through email and phone calls. We then promptly notify subscribers and the public of delays, cancellations, closures, or bus substitutions through Twitter, email, text messages, and website updates. To facilitate this process, we have developed an in-house platform that allows operators one point of entry to send and distribute messages through our
Delivery Terms: Free On Board Destination Payment Terms: Vendor Specified Contact Information: Transportation, Dept. of
Mary Santos 500 Enterprise Drive, Suite 1A, Rocky Hill, CT 06067, United States Tel: 877 287 4337 info@ctrides.com
Contact Details: If you have any questions, please contact:
Mary Santos 500 Enterprise Drive, Suite 1A, Rocky Hill, CT 06067, United States Tel: 877 287 4337 info@ctrides.com
Selected Categories:
Page:3
Documents:
FY 24 - CTrides After Hours RFP .pdf
After Hours RFP Questions and Answers.pdf
Page:4
Item Specifications Solicitation has been designated as having no line items.
Page:5
File details come from the government source that posted it. Updated .