17061_Jan_20_25_solicitation_doc.pdf
PDF 15 KB Posted
- Attached to
- After Hours Services for CTrail Alert System
- Solicitation number
- 17061
- Issued by
- Hartford County, Connecticut
About this file
This is a Request for Proposal (RFP) document from the Connecticut Department of Transportation, solicitation number 17061, for After Hours Services for CTrail Alert System. The RFP seeks vendors to handle customer service inquiries and alert system management for Connecticut's commuter rail system during non-business hours, complementing AECOM's current operation of the CTrides call center. The submission period runs from August 8, 2023, to September 23, 2023, at 5:00 PM EDT. The current service operates weekdays 6 AM to 7 PM and weekends 7 AM to 6 PM, handling customer inquiries about green travel modes and providing information for CTrail Hartford Line and CTrail Shore Line East services.
The RFP specifies "Free On Board Destination" delivery terms with vendor-specified payment terms. The opportunity is open to all vendors. The service requires managing an existing in-house platform that provides a single point of entry for distributing service alerts through multiple channels including Twitter, email, text messages, and website updates. The RFP includes two supporting documents: "FY 24 - CTrides After Hours RFP.pdf" and "After Hours RFP Questions and Answers.pdf." No estimated total value is provided in the document, and the solicitation has been designated as having no line items.
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Text version
Solicitation Number: 17061
After Hours Services for CTrail Alert System
Request for Proposal (RFP)
Transportation, Dept. of
August 08, 2023 - September 23, 2023
Page:2
General Header Information
This bid has no questions defined.
17061
No. 17061 Title: After Hours Services for CTrail Alert System Start Date: August 08, 2023 at 7:00:00 AM EDT End Date: September 23, 2023 at 5:00:00 PM EDT Vendor Q&A Start Date:
Vendor Q&A End Date:
Estimated Total Value:
Who can respond to this bid? : All Vendors Description: AECOM operates the CTrides customer service call center on a 24-hour, 7-day a week. The Call Center handles customer service inquiries on the use of green travel modes as well as providing information on the use of Connecticut’s commuter rail system, CTrail Hartford Line (www.hartfordline.com) and CTrail Shore Line East (www.shorelineeast.com). AECOM employees staff the Call Center week days 6 am to 7 pm and weekends 7 am to 6 pm. During this time, the customer service team at CTrides oversees the alert system for the CTrail Hartford Line and CTrail Shore Line East train services. Rail representatives inform us of any disruptions to service through email and phone calls. We then promptly notify subscribers and the public of delays, cancellations, closures, or bus substitutions through Twitter, email, text messages, and website updates. To facilitate this process, we have developed an in-house platform that allows operators one point of entry to send and distribute messages through our
Delivery Terms: Free On Board Destination Payment Terms: Vendor Specified Contact Information: Transportation, Dept. of
Mary Santos 500 Enterprise Drive, Suite 1A, Rocky Hill, CT 06067, United States Tel: 877 287 4337 info@ctrides.com
Contact Details: If you have any questions, please contact:
Mary Santos 500 Enterprise Drive, Suite 1A, Rocky Hill, CT 06067, United States Tel: 877 287 4337 info@ctrides.com
Selected Categories:
Page:3
Documents:
FY 24 - CTrides After Hours RFP .pdf
After Hours RFP Questions and Answers.pdf
Page:4
Item Specifications Solicitation has been designated as having no line items.
Page:5
File details come from the government source that posted it. Updated .