17061_Sep_23_24_solicitation_doc.pdf
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- Attached to
- After Hours Services for CTrail Alert System
- Solicitation number
- 17061
- Issued by
- Hartford County, Connecticut
About this file
This document is a Request for Proposal (RFP) from the Connecticut Department of Transportation for After Hours Services for the CTrail Alert System. The RFP seeks a vendor to provide 24/7 customer service call center operations for the CTrail Hartford Line and CTrail Shore Line East commuter rail services. The vendor will be responsible for monitoring service disruptions and promptly notifying subscribers and the public of delays, cancellations, closures, or bus substitutions through various communication channels. The RFP solicitation period runs from August 8, 2023 to September 23, 2023, during which vendors can submit questions. The estimated total value of the contract is not specified.
The RFP provides details on the existing in-house platform used to manage the alert system and outlines the desired scope of work for the selected vendor. It does not specify any item quantities, set-asides, or funding sources. The payment terms are vendor-specified, and no incumbent is named. The RFP is open to all vendors who can meet the requirements outlined in the solicitation documents.
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Text version
Solicitation Number: 17061
After Hours Services for CTrail Alert System
Request for Proposal (RFP)
Transportation, Dept. of
August 08, 2023 - September 23, 2023
Page:2
General Header Information
This bid has no questions defined.
17061
No. 17061 Title: After Hours Services for CTrail Alert System Start Date: August 08, 2023 at 7:00:00 AM EDT End Date: September 23, 2023 at 5:00:00 PM EDT Vendor Q&A Start Date:
Vendor Q&A End Date:
Estimated Total Value:
Who can respond to this bid? : All Vendors Description: AECOM operates the CTrides customer service call center on a 24-hour, 7-day a week. The Call Center handles customer service inquiries on the use of green travel modes as well as providing information on the use of Connecticut’s commuter rail system, CTrail Hartford Line (www.hartfordline.com) and CTrail Shore Line East (www.shorelineeast.com). AECOM employees staff the Call Center week days 6 am to 7 pm and weekends 7 am to 6 pm. During this time, the customer service team at CTrides oversees the alert system for the CTrail Hartford Line and CTrail Shore Line East train services. Rail representatives inform us of any disruptions to service through email and phone calls. We then promptly notify subscribers and the public of delays, cancellations, closures, or bus substitutions through Twitter, email, text messages, and website updates. To facilitate this process, we have developed an in-house platform that allows operators one point of entry to send and distribute messages through our
Delivery Terms: Free On Board Destination Payment Terms: Vendor Specified Contact Information: Transportation, Dept. of
Mary Santos 500 Enterprise Drive, Suite 1A, Rocky Hill, CT 06067, United States Tel: 877 287 4337 info@ctrides.com
Contact Details: If you have any questions, please contact:
Mary Santos 500 Enterprise Drive, Suite 1A, Rocky Hill, CT 06067, United States Tel: 877 287 4337 info@ctrides.com
Selected Categories:
Page:3
Documents:
FY 24 - CTrides After Hours RFP .pdf
After Hours RFP Questions and Answers.pdf
Page:4
Item Specifications Solicitation has been designated as having no line items.
Page:5
File details come from the government source that posted it. Updated .