amd0002_0002.docx
DOCX document 15 KB Posted
- Solicitation number
- 140P4324Q0035
About this file
This document appears to be an amendment to a Request for Quote (RFQ) for the North East Regional Office (NERO) IT Helpdesk Service Contract, Solicitation Number 140P4324Q0035. The key details are:
The amendment addresses three Requests for Information (RFIs) submitted by the offerors. 1) The government provided clarification on the IT Support Specialist labor category, stating that the skills, abilities and qualifications are outlined in the Statement of Work (SOW) and that all three Full-Time Equivalents (FTEs) must meet the same job requirements across the locations. 2) The government confirmed that experience can be used in lieu of a degree to meet the labor category requirements. 3) The government reiterated that all three FTEs are required to have the same experience and qualifications.
The amendment also instructs that all RFIs must be submitted to the Contracting Officer to be answered and incorporated via a subsequent amendment.
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Text version
140P4324Q0035 NERO IT Helpdesk Support
Amendment 0002 RFIs 1-3
1. Labor category "IT Support Specialist" is referenced in attachment "B08_140P4324Q0035_NERO-IT_RFQ_" as evaluation criteria. The detailed description of LCAT "IT Support Specialist" could not be found in the SAM.gov attachments. In order to provide qualified candidates, accurate pricing, a detailed description of this LCAT is needed.
Government response: Please look at the revised RFQ with the lined through red sentences. The IT service level agreements are agreements that the National Park Service, Northeast Region has with our customers and are used to evaluate the timely delivery of services to meet customer service requirements. The skills, abilities and qualifications of an IT Helpdesk Support Specialist are outlined in the SOW and allow the IT Helpdesk Specialist to efficiently deliver helpdesk services. The LCAT “IT Support Specialist” is listed in the SOW for skills, abilities, and qualifications.
2. Will the government allow for substitution of experience in lieu of a degree to meet LCAT requirements?
Government response: experience can be used in lieu of a degree.
3. Are all three FTE's required to meet qualifications of the "IT support specialist" LCAT or will various LCATs with a mapping to Primary and Secondary locations be provided by the government?
Government response: NPS needs all three FTE’s at all locations to have the same experience. The job requirements will be the same across all three of the FTE’s.
***ALL RFIs must be submitted to the contracting officer in order to be answered and submitted via an amendment***
File details come from the government source that posted it. Updated .