13-Question Clarification No 1.pdf
PDF 148 KB Posted
- Attached to
- Bad Debt Collection Services
- Solicitation number
- RFP 745-26-P13
- Issued by
- Bexar County, Texas
About this file
This is a Clarification No. 1 document issued by UT Health San Antonio (UTHSA) Department of Purchasing in response to bidder questions regarding RFP 745-26-P13 for Bad Debt Collection Services. UTHSA seeks qualified third-party vendors to perform collection activities on self-pay patient accounts across UTHSA Physicians, the Multi-Specialty & Research Hospital, the Medical Management Program, and the School of Dentistry. The questions close period was April 30, 2026 at 3:00 PM CST, with proposal submissions due May 12, 2026 at 3:00 PM CST. The anticipated award date and contract start date remain unknown, with go-live details to be discussed with the selected vendor following contract execution. UTHSA does not guarantee any specific volume, minimum, or maximum compensation under this RFP.
Bidders must submit detailed pricing in response to RFP requirements and must be licensed to conduct business in Texas. UTHSA performs "Early Out" collection activities in-house prior to placement and currently does not utilize secondary placement agencies. The organization's electronic health record system is Epic. UTHSA declined to publicly disclose information regarding incumbent vendor performance, historical liquidation rates, account volumes, dollar values, account ages and balances, previous contract terms and extensions, and current fee structures, indicating these details will be discussed directly with the awarded vendor. Bidders are directed to Section 5.4 of the Scope of Work for permitted contact methods with debtors.
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Other files
| File | Type | Posted |
|---|---|---|
| 7-A06 PDAA.xlsx | XLSX spreadsheet | |
| 9-S06 Pricing and Delivery Schedule 0725.pdf | ||
| 3-A01D Addenda Checklist 0725.pdf | ||
| 11-A01A General info NO BAA 0922.pdf | ||
| 1-A01B Exec of Offer 0126.pdf | ||
| 2-A01C Gen Quest 0226.pdf | ||
| 6-A05 TX-Ramp 1003.pdf | ||
| 4-A03 VETHUB 0126.pdf | ||
| 10-A02 SAMPLE AGREEMENT -COLLECTION AGENCY CONTRACT 745-26-P13.docx | DOCX document | |
| 5-A04 - Risk Assessment 0128.xlsx | XLSX spreadsheet | |
| 8-S04 Terms Conditions 0226.pdf | ||
| 12-01 RFP 745-26-P13.pdf |
Show all 12
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Text version
Department of Purchasing | HUB Programs | Mail Code 7962 | 7703 Floyd Curl Drive | San Antonio, Texas 78229-3900
210.562.6200 | www.uthscsa.edu | https://wp.uthscsa.edu/purchasing/
Bad Debt Collection Services 745-26-P13
Clarification No. 1: Questions & Answers
Questions Close Period Date: April 30, 2026 – 3:00 PM CST Deadline for Submission: May 12, 2026 – 3:00 PM CST
Q1. Please describe your level of satisfaction with your current or recent vendor(s) for the same purchasing activity, if applicable.
A1. UTHSA does not disclose this information publicly but will discuss in further details with the awarded vendor. Submit your proposals based on the Scope of Work for this RFP.
Q2. Are bidders permitted to deviate in any way from any manner of quoting fees you may be expecting? For example, if there is a pricing page in the RFP, can bidders submit an alternate fee structure?
A2. Proposal shall include detailed pricing for proposed work in response to requirements of the RFP.
Q3. If there is no pricing page in the RFP, do you have any preference for how bidders should quote fees or can bidders create their own pricing categories?
A3. Proposal shall include detailed pricing for proposed work in response to requirements of the RFP.
Q4. When is the anticipated go-live date?
A4. Following successful execution of a contract, the details of the go-live date will be discussed with the awarded vendor.
file://cfs/links/FS/Purchasing/Z_SHARED%20Management/BIDS/FY2022/1%20RFP%20745-22-PXX%20Master%20File%20February%202022/1_Working%20Documents/1_Draft%20Documents/www.uthscsa.edu https://wp.uthscsa.edu/purchasing/
Q5. When is the anticipated award date?
A5. The anticipated award date is unknown. Email notifications will be sent in response to proposals once the RFP is awarded.
Q6. When is the anticipated contract start date?
A6. The anticipated contract start date is unknown. Following successful execution of a contract, the contract start date will be discussed with the awarded vendor.
Q7. Why has this bid been released at this time?
A7. UTHSA does not disclose this information publicly but will discuss in
Q8. If there was a previous solicitation for these services, what was its title, number, release date, and due date?
A8. UTHSA does not disclose this information publicly but will discuss in
Q9. Can you please indicate what inbound and outbound contact methods, beyond phone calls or letters (such as email and text), would be permitted by the scope of work?
A9. See Section 5.4 of the Scope of Work.
Q10. Who is your electronic payment/credit card processing vendor?
A10. UTHSA does not disclose this information publicly but will discuss in further details with the awarded vendor. Submit your proposals based on the Scope of Work for this RFP.
file://cfs/links/FS/Purchasing/Z_SHARED%20Management/BIDS/FY2022/1%20RFP%20745-22-PXX%20Master%20File%20February%202022/1_Working%20Documents/1_Draft%20Documents/www.uthscsa.edu
Q11. What is your case management/accounting software system of record?
A11. Electronic Health Record is Epic.
Q12. If applicable, will accounts held by any incumbent(s) or any backlog be moved to any new vendor(s) as a one-time placement at contract start up?
A12. UTHSA does not disclose this information publicly but will discuss in
Q13. Have all cases been fully adjudicated by the time of placement?
A13. UTHSA does not disclose this information publicly but will discuss in
Q14. What billing servicer do you utilize?
A14. UTHSA does not disclose this information publicly but will discuss in
Q15. What has been the historical rate of return or liquidation rate provided by any incumbent(s), and/or what is anticipated or expected as a result of this procurement?
A15. UTHSA does not disclose this information publicly but will discuss in file://cfs/links/FS/Purchasing/Z_SHARED%20Management/BIDS/FY2022/1%20RFP%20745-22-PXX%20Master%20File%20February%202022/1_Working%20Documents/1_Draft%20Documents/www.uthscsa.edu
Q16. What is the monthly or quarterly dollar value of accounts expected to be placed with the vendor(s) by category?
A16. UTHSA does not disclose this information publicly but will discuss in
Q17. What is the monthly or quarterly number of accounts expected to be placed with the vendor(s) by category?
A17. UTHSA does not disclose this information publicly but will discuss in
Q18. What is the average age of accounts at placement (at time of award and/or on a going-forward basis), by category?
A18. UTHSA does not disclose this information publicly but will discuss in
Q19. What is the average balance of accounts by category?
A19. UTHSA does not disclose this information publicly but will discuss in
Q20. What is the total number of accounts available for placement now by category, including any backlog?
A20. UTHSA does not disclose this information publicly but will discuss in file://cfs/links/FS/Purchasing/Z_SHARED%20Management/BIDS/FY2022/1%20RFP%20745-22-PXX%20Master%20File%20February%202022/1_Working%20Documents/1_Draft%20Documents/www.uthscsa.edu
Q21. What is the total dollar value of accounts available for placement now by category, including any backlog?
A21. UTHSA does not disclose this information publicly but will discuss in
Q22. What collection attempts are performed or will be performed internally prior to placement?
A22. UTHSA performs the “Early Out” collection activity in house.
Q23. Will accounts be primary placements, not having been serviced by any other outside collection agency, and/or will you also be referring secondary placements? If so, should bidders provide proposed fees for secondary placements also?
A23. UTHSA currently does not utilize a secondary placement agency.
Q24. What estimated or actual dollars were paid last year, last month, or last quarter to any incumbent(s)?
A24. UTHSA does not disclose this information publicly but will discuss in
Q25. How are fees currently being billed by any incumbent(s), by category, and at what rates?
A25. UTHSA does not disclose this information publicly but will discuss in file://cfs/links/FS/Purchasing/Z_SHARED%20Management/BIDS/FY2022/1%20RFP%20745-22-PXX%20Master%20File%20February%202022/1_Working%20Documents/1_Draft%20Documents/www.uthscsa.edu
Q26. To what extent will the location of the bidder’s proposed location or headquarters have a bearing on any award?
A26. Must be licensed to conduct business in the state of Texas.
Q27. Who is the incumbent, and how long has the incumbent been providing the requested services?
A27. UTHSA does not disclose this information publicly but will discuss in
Q28. Have all options to extend the current contract been exercised?
A28. UTHSA does not disclose this information publicly but will discuss in
Q29. Has the current contract gone full term?
A29. UTHSA does not disclose this information publicly but will discuss in file://cfs/links/FS/Purchasing/Z_SHARED%20Management/BIDS/FY2022/1%20RFP%20745-22-PXX%20Master%20File%20February%202022/1_Working%20Documents/1_Draft%20Documents/www.uthscsa.edu
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