12825ExhB-ScoredNonCost.docx

EXHIBIT B – SCORED NON-COST FACTORS (SERVICES)

Bidder:

Type/print full legal name of bidder company

Instructions:

1. Insert bidder’s legal business name in the box above.

2. Review and respond to all questions.

3. Provide a written response that addresses how the bidder meets or exceeds each requirement in the Written Response column.

a. Supporting Information. Please make sure to include references in Exhibit A – Bidder’s Certifications that align with the information provided in this exhibit. Enterprise Services may request additional information or references to help verify the information provided by the bidder in this exhibit. A bidder’s failure to provide requested information to Enterprise Services within five (5) business days may result in disqualification.

b. Bidder’s Commitments. The bidder’s responses to the performance requirements below will be incorporated into the resultant contract, if awarded. Therefore, the bidder is cautioned to propose only commitments that it can fully meet throughout the term of the contract. If an awarded bidder is unable to meet the terms of the contract, they will be in breach and subject to termination and/or damages as described by the contract. See Exhibit D- Contract.

c. No Additional Sources. Bidder must provide their entire response in the Written Response column and must not reference any material present elsewhere. Additional materials such as links to external content, attached or embedded documents are not allowed and will not be evaluated.

4. Submit the exhibit as a Microsoft Word document without modifying the formatting. If you need to print out this document for any reason, please note this document is sized Legal 8.5” x 14”.

Important Note: Bidders must follow the instructions above as they complete this exhibit. Any bids that do not materially follow the instructions above, and/or cannot be clarified, will be deemed nonresponsive and rejected. Enterprise Services may, at its discretion, waive informalities and/or request clarification of a bid response, as described in the solicitation Section 4 – Bid Evaluation.

· An informality is an immaterial variation from the exact requirements, which has no effect, or a negligible effect, on the good or services being solicited. Enterprise Services, at its discretion, may waive informalities.

· If clarification is needed, Enterprise Services will do so in writing and provide a response deadline. Failure to respond to clarification requests by the deadline will result in your bid being deemed nonresponsive.

Evaluation: Bidder’s written response to this Exhibit will be evaluated as follows:

Bidder’s Response Required:

Stated Business Need

To meet the minimum acceptable standard [0%]: Bidder, as specified in Exhibit D – Contract, must provide:

1. Customer/purchaser support via telephone and email from 8 AM to 5 PM Pacific Time, Monday through Friday.

2. Response Time Commitments:

a. Respond to all non-emergency correspondence within two (2) business days.

b. Respond to emergency calls no later than one (1) business day after initial contact unless otherwise authorized.

c. Schedule inspections and/or non-emergency repair services within seven (7) business days of initial request.

d. Service performance

i. For Category 1 only, inspections performed within sixty (60) days from date of scheduling.

ii. For Category 2 only, non-emergency repairs performed no later than fourteen (14) days from date of scheduling.

iii. For Category 2 only, emergency repair assessment started no later than forty-eight (48) hours after Bidder responds to an emergency call.

e. Submit all applicable inspection, repair, and testing reports to the customer and Washington State Department of Ecology (DOE) within ten (10) business days of service performance.

3. Invoices that are complete, accurate, and submitted within ninety (90) days of service completion. Service is deemed complete after all service-related reports are submitted/made available to the customer and filed with DOE as required by law.

Bidders who do not meet this minimum acceptable standard will be disqualified from further consideration.

Added value: In the written response, demonstrate added value to the state by offering service availability, response times, and capabilities that further exceed the minimum acceptable standard above. “Added value” includes bidder’s responses to sections 1 – 3 that provide better service than the minimum acceptable standard.

Written Response Required. Provide information as requested in the space below.

Minimum acceptable standard:

1. Customer service hours for phone and email support (Pacific Time):

2. Response Time Commitment:

a. For non-emergency correspondence. This is the time to respond/answer non-emergency question. Non-emergency questions are about the scope of work, process of work, status of current projects, invoicing, scheduling, or estimate requests: within day(s).

b. For emergency calls. This is the time to response to an emergency. Emergencies are instances when a portion(s) of the fuel station system fails, causing a station shutdown, potential or actual leak, spill, and/or contamination: within days/hours.

c. For scheduling. This is the time to determine the scope of work, provide an estimate for customer approval, and mutually agree upon a date and time for the inspection and/or repairs: within days.

d. For service performance.

i. Inspections. This is the maximum number of days between date of scheduling and performance of : within days. NOTE: If you are not bidding in Category 1, please mark N/A.

ii. Non-emergency repairs. This is the timeframe from when a service : within days. NOTE: If you are not bidding in Category 2, please mark N/A.

iii. Emergency repairs. This is the time for a company representative to arrive at the site to assess the nature of the emergency and determine necessary repairs: within hours. NOTE: If you are not bidding in Category 2, please mark N/A.

e. For reports. This is the time to prepare and submit all service-related reports to the customer and Washington State Department of Ecology (DOE): within days/hours.

3. Invoices are complete, accurate, and submitted within days/hours of service completion.

Added value

· Does your company offer an electronically accessible, secure database of inspection, repair and testing reports. Choose an item.

· If yes, describe the features of the offered product:

To meet the minimum acceptable standard [0%]: Bidder, as specified in Exhibit D – Contracts, ensures that all personnel sent to perform work on this contract have the required federal, state, and/or local certifications and licenses to conduct the services required to fulfill the scope of work as provided by the Purchaser and comply with regulations.

At a minimum, required certification will include:

Bidders who do not meet this minimum acceptable standard will be disqualified from further consideration.

Added value: In the written response, provide additional professional and/or manufacturers certification/training, and licenses held by employees that exceed the minimum acceptable standard above.

Written Response Required. Provide information as requested in the space below.

Added value

· Professional Certifications, such as Confined Space, and the number of employees with said certifications. Add lines as necessary.

1.

2.

3.

· Manufacturer Certification/ Training for Gilbarco, Veeder Root, Verifone, Franklin, OPW, or similar and the number of employees with said certifications/training. Add lines as necessary.

1.

2.

3.

· Licenses such as Electrical and the number of employees with said licenses. Add lines as necessary.

1.

2.

3.

Return this exhibit to Procurement Coordinator at:

DESContractsTeamMaple@des.wa.gov

12825 EXHIBIT B – SCORED NON-COST FACTORS (SERVICES) (REV 3/18/25) PAGE 2

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