11 Customer Satisfaction Survey.pdf
PDF 384 KB Posted
- Attached to
- Puerto Rico Janitorial & Grounds Federal contract opportunity
- Solicitation number
- 697DCK-24-R-00454
About this file
This document is a Customer Satisfaction Survey for a federal contract opportunity with Solicitation # 697DCK-24-R-00454 for janitorial and grounds maintenance services in Puerto Rico. The survey must be submitted directly by the customer providing the ratings to the FAA Acquisitions office by October 2, 2024 at 10:00AM Eastern Time. The survey evaluates the contractor's timeliness, responsiveness, problem-solving, and overall service performance on a previous contract. The related federal contract opportunity is for a firm-fixed price procurement with a 12-month base period and four option periods. The FAA will be evaluating proposals on a tiered basis. A mandatory site visit is scheduled for September 17-19, 2024, and registration is required. The solicitation will close on October 2, 2024 at 10:00AM Eastern Time.
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Text version
Customer Satisfaction Survey Solicitation # 697DCK-24-R-00454
Please submit this Survey via email by October 2, 2024 at 10:00AM Eastern Time to Melinda.Davis@faa.gov The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions;
any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________
Customer Satisfaction Survey Solicitation # 697DCK-24-R-00454
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
Please submit this Survey via email by October 2, 2024 at 10:00AM Eastern Time to Melinda.Davis@faa.gov The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions;
any surveys received directly from the Company bidding on this Proposal will not be accepted.
Melinda Davis Highlight
File details come from the government source that posted it. Updated .