1-A. Bonfire Instructions Procurement Portal FINAL.pdf

This document is a Procurement Portal Instructions guide issued by the City of Charlotte, North Carolina, detailing the procedural requirements for vendors submitting proposals for the Roof Inspections and Maintenance Services contract. The City is seeking a contractor to provide ongoing roof inspection and maintenance services for its portfolio of municipal buildings, including offices, fire stations, police division offices, terminals, equipment shops, and cultural facilities such as museums and arenas. The scope of work requires the selected company to become thoroughly familiar with the various City-owned sites and anticipated roof repair needs, which are expected to be minimal. All solicitation questions must be submitted electronically through the Vendor Discussions section of the Bonfire procurement portal at https://charlottenc.bonfirehub.com, and all proposals must be uploaded, submitted, and finalized prior to the posted deadline, with the City recommending vendors allow at least one week before the due date to complete the submission process.

The document specifies technical requirements for portal access, including compatibility with Microsoft Edge, Google Chrome, or Mozilla Firefox browsers with JavaScript and cookies enabled. Vendors requiring technical assistance can access Bonfire's help forum at https://vendorsupport.gobonfire.com/hc/en-us, contact the support team at Support@GoBonfire.com, or call 1-800-354-8010. The guidance emphasizes that large document uploads may require extended processing time depending on file size and internet connection speed, and vendors are directed to watch a five-minute training video on vendor registration and submission procedures available through the Bonfire support portal.