03_Field Maintenance Support_CSS SOW V2.docx
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- FACSFAC Field Maintenance Support Federal contract opportunity
- Solicitation number
- N00421-20-R-0158
About this file
This sources sought notice requests capabilities statements from small businesses for field maintenance services in support of air traffic control and landing systems at various Navy sites. Interested parties are requested to submit capabilities statements by June 4th, 2020 addressing their experience in similar requirements, ability to manage tasks and subcontractors, technical skills, and plans to perform at least 50% of the work. The anticipated single award IDIQ contract would have a value of 388,224 man-hours over five years for labor categories covered under the Service Contract Act. Respondents must indicate their small business status and ability to meet facility security and safeguarding requirements.
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STATEMENT OF WORK FOR AIR TRAFFIC CONTROL & LANDING SYSTEMS
FLEET AREA CONTROL AND SURVEILLANCE FACILITY
FIELD MAINTENANCE SUPPORT
Scope: The Naval Air Warfare Center Aircraft Division (NAWCAD) Webster Outlying Field (WOLF) Air Traffic Control & Landing Systems (ATC&LS) Division in St. Inigoes, MD is engaged in the design, development, integration, test and evaluation, installation, maintenance, configuration management, and logistic support of the ATC&LS Division and equipment. This Statement of Work (SOW) defines field maintenance services in support of:
· Fleet Area Control and Surveillance Facility (FACSFAC) Air Control Tracking System (FACTS), AN/FYK-39(V), provides an automated Air Traffic Control (ATC) and surveillance capability relying on digitized radar data and utilizing color graphic displays OJ-753U(V)2;
· Stand Alone Radar Console (STARCON) OJ-753U(V)1, provides situational displays and surveillance capability in single displays to various sites;
· Integrated Range Status System (IRSS), a variant of the AN/FYK-39, specifically adapted for use at United States Marine Corps range facilities; and
· Standard Terminal Automation Replacement System (STARS), for use at Navy facilities.
The Contractor shall provide Operations and Maintenance (O&M) services for the systems in the above mentioned areas In Accordance With (IAW) this SOW and the associated Contract Data Requirements Lists (CDRLs) for various systems under the ATC&LS Division cognizance located at various ATC&LS sites. These services shall include refurbishment, maintenance, integration, sustainment, repair, installation, configuration management, training, and logistic support for ATC&LS and other designated systems, subsystems, and components associated with air traffic control and airspace management systems.
Applicable documents:
Department of Defense (DoD) specifications DoD 5220.22-M, National Industrial Security Program Operating Manual, (NISPOM), 18 May 2016.
SECNAV M-5510.36, Information Security Program, 1 Jun 2006.
DoDM 5200.01, DoD Information Security Program: Controlled Unclassified Information (CUI) Vol. 4, 9 Sept 2018.
DoDM 5400.07, Freedom of Information Act (FOIA) Program, 25 Jan 2017.
DoDI 5230.24, Distribution Statements on Technical Documents, Change 3, 15 Oct 2018.
SECNAV M-5510.30, Personnel Security Program, 1 Jun 2006.
OPNAVINST 3440.17A, Navy Installation Emergency Management Program, 1 Aug 2014.
OPNAVINST 3432.1A, Operations Security, 4 Aug 2011.
OPNAVINST 5100.23G, Navy Occupational Safety and Health Program Manual, 21 Jul 2011.
DoD standards.
N/A Other Government documents.
OPNAVINST 3721.5L, Naval Air Traffic Control, Air Navigation Aids and Landing Systems (NAALS) Program, 6 Jan 2012.
Navy IA Pub 5239-02, Terms, Abbreviations, and Acronyms, 29 May 2009.
Industry documents.
N/A Requirements.
General requirements.
Compatibility. The Contractor shall maintain the capability to prepare documents and software packages compatible with the Government Information Technology (IT) environment through the security classification of Secret. The current operating environment required for this contract includes:
Microsoft Windows 10 Microsoft Project 2016 Microsoft Office Professional Plus 2016 Adobe Acrobat XI (reader) Internet access
The Contractor shall maintain the ability to interface with and transfer data to and from requiring office software applications and their upgraded versions. The Contractor shall maintain state-of the-art anti-virus software and ensure that all media are virus free when delivered. The Contractor shall be capable of internet and Local Area Network (LAN) communications with the NAWCAD WOLF ATC&LS Division. Contractor personnel shall be capable of maintaining real-time communications, both voice and data transfer capabilities, with the NAWCAD WOLF ATC&LS Division during working hours whether at Contractor work site or on travel.
Work location and facilities.
Work location. Approximately 94% of work will be performed at Government sites and 6% of work is to be performed at Contractor site. Government site(s) include: Jacksonville, FL; Virginia Beach, VA; St. Inigoes, MD; San Diego, CA; Jacksonville, NC; Pearl Harbor, HI; Twentynine Palms, CA; Camp Pendleton, CA; Quantico, VA; Cherry Point, NC; Okinawa, Japan; Townsend, GA; and Fort Bragg, NC. Contractors performing on-site support will be provided access to workspaces, telephones, printers, facsimile machines, copy machines, shredders, computers, and network access including web servers and applicable databases or other applications necessary to carry out assigned tasks.
Meeting support. In support of the tasking outlined in this SOW, the Contractor shall have the capability to host and conduct unclassified meetings with the capacity to support a minimum of five (5) persons and have Contractor furnished telephone and Video Tele-Conference (VTC) capability as well as sufficient equipment to conduct meetings with presentations including compatible software as required in section 3.1.1.
Contract status reporting. The Contractor shall provide the following documentation.
Monthly progress and financial status report. The Contractor shall provide a progress and financial status report IAW the CDRL. The report shall include work accomplished since submittal of the last report, both monthly and cumulative man-hour labor costs expended by labor category and material and travel costs. (CDRL A008) Work schedule to include overtime, holidays, and installation closure.
Work schedule. The Contractor shall provide the required services and staffing coverage during normal working hours. Normal working hours are usually eight and a half (8.5) hours (including a 30-minute lunch break), from 0730 to 1600 each Monday through Friday (except on the legal holidays specified in paragraph 3.1.4.1.1). Some supported Government offices have flexibility to start as early as 0600/0630 and end as late as 1800 Monday through Friday.
Holidays. The Government observes the following holidays:
New Year’s Day, January 1 Martin Luther King Day, the third Monday in January Presidents’ Day, the third Monday in February Memorial Day, the last Monday in May Independence Day, July 4 Labor Day, the first Monday in September Columbus Day, the second Monday in October Veterans Day, November 11 Thanksgiving Day, the fourth Thursday in November Christmas Day, December 25 With the exception of the events in section 3.1.4.1.2 below, the Contractor is permitted to observe the above holidays IAW its corporate policy.
Installation closure. When Federal facilities are closed by the Government or when Federal employees are officially excused from work due to a holiday or a special event, severe weather, a security threat, or any other Government facility related problem that prevents Federal personnel from working at the Government facility, Contractor personnel assigned to work at that facility in support of such Federal employees shall follow their parent company’s policies.
While generally Contractor personnel may not perform work on-site at a Government facility without oversight from Federal personnel, in very limited circumstances, work being performed by Contractor personnel may be deemed mission essential and performance of such mission essential work may be authorized to continue at the Government facility despite the facility being otherwise closed for normal operations. The circumstances permitting work being performed by Contractor personnel to be deemed mission essential are extremely limited and generally only apply to performance of efforts related to public health, safety, or matters related to national security. The cognizant Contracting Officer must concur with any determination that work being performed by Contractor personnel is mission essential.
Overtime. Overtime cannot be charged directly to the contract unless first approved in writing by the Procuring Contracting Officer.
As directed in section 3.3.1.3, major operations may be planned during weekends and other off schedule hours.
Other Direct Costs (ODCs).
Travel (O&M). Travel may include general and administrative expenses, but shall not include profit. Temporary travel to other locations in support of program tasking is required. If required, temporary travel locations include NAWCAD Patuxent River, MD and Marine Corp Base Guam. This list is not all inclusive as locations may change over the life of the contract. (CDRL A003) Material (O&M). All materials not depleted during the performance of this contract shall become Government property upon completion of this contract. The Contractor shall transfer all materials not depleted to the Contracting Officer’s Representative (COR) by way of Material Inspection and Receiving Report (DD Form 250). Material costs may include general and administrative expenses but shall not include profit/fee.
Subcontractors and consultants. Provisions stated herein shall be clearly and effectively communicated to all subcontractors providing support under this contract. All provisions of this SOW shall flow down to subcontractors providing support under this contract.
Management of Contractor personnel: The Government will neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances will the Government assign tasks to, or prepare work schedules for, individual Contractor employees. The Contractor shall manage its employees and guard against any actions that are of the nature of personal services, or give the perception of personal services.
Transition out strategy.
The Contractor’s overall transition out strategy shall be built around maintaining the mission of the NAWCAD WOLF ATC&LS Division with minimal impact, not only in terms of timeliness of performance but also to ensure that critical data and knowledge transfer occurs. Upon termination or expiration of the contract, the Contractor shall ensure an orderly transition of responsibilities, while minimizing impact to the operation. The Contractor shall submit a Transition Out Plan, to include the minimum elements listed below IAW CDRL A009.
· Work turnover. The Contractor shall provide a plan of action to effectively transfer tasked work that is in process at the expiration or termination of the contract to the successor company. Establish and maintain effective communication with the incoming Contractor or Government personnel for the period of transition via weekly status meetings.
· Quality Assurance (QA). The Contractor shall provide a plan of action to ensure continuation of quality review processes during the transition period to the successor company.
· Risk mitigation strategies. The Contractor shall provide a plan of action to mitigate contract performance risks (quality and schedule) encountered during the transition period.
· Data/information transfer. The Contractor shall provide a plan of action for the efficient inventory and transfer of program data to the successor company.
Security.
Citizenship requirements. Only U.S. citizens may perform under this contract. If the Contractor cannot find qualified U.S. citizens to perform the work, the Contractor shall submit a citizenship waiver request with justification to the Government Security Office. The waiver request should include:
| a. | The individual's name, date and place of birth, position title, and current citizenship. |
| b. | A statement that a qualified U.S. citizen cannot be hired in sufficient time to meet the contractual requirements. |
| c. | A statement of the unusual expertise possessed by the applicant. |
| d. | A statement that access will be limited to a specific Government contract (specify contract number). |
| e. | A statement that the Contractor has obtained an export license for the information required to perform the contract. |
Investigative requirements.
Unclassified: All Contractor personnel must be eligible to perform Non-Critical Sensitive work as defined by SECNAV M-5510.30. All Contractor personnel are required to have a favorably adjudicated Tier-3 investigation from the Office of Personnel Management (OPM). The Contractor shall submit a request for personnel security investigation to the Government Security Office. The Government Security Office shall initiate the Contractor's Electronic Questionnaire for Investigations Processing (eQIP), shall do a preliminary screening of the Contractor's eQIP for suitability and derogatory information. The Contractor employee shall provide all requested information pursuant to the Privacy Act of 1974. The Government Security Office may deny the Contractor access to Government facilities and information and may prohibit the Contractor from performance of sensitive duties for failure to provide requested information or when derogatory or adverse information is present on the Contractor's eQIP, in such cases, the Contractor employee may not perform on the Contract.
The Contractor shall implement and maintain security procedures and controls to prevent unauthorized disclosure of Controlled Unclassified Information (CUI) and to control distribution of CUI IAW DoD 5220.22-M NISPOM and SECNAV M-5510.36. All Contractor facilities shall provide an appropriate means of storage for controlled unclassified information and materials. All CUI shall be appropriately identified and marked as For Official Use Only (FOUO) IAW DoDM 5200.01, Information Security Program: CUI Volume 4 (enclosure 3).
CUI including FOUO and Covered Defense Information (meeting the definition of 48 CFR 252.204–7012(a)) generated and/or provided under this contract shall be marked and safeguarded as specified in DoDM 5200.01 DoD Information Security Program: CUI Vol. 4 enclosure 3 pages 11-18 available at http://www.dtic.mil/whs/directives/corres/pdf/520001_vol4.pdf. Any product containing Covered Defense Information shall be assigned a distribution statement (distribution statements B through F) using the criteria set forth in DoDI 5230.24 Distribution Statements on Technical Documents and have this statement displayed per DoDI 5230.24, Enclosure 3.
All controlled unclassified technical information shall be appropriately identified and marked with the following distribution statement(s):
Distribution Statement D: Distribution authorized to the Department of Defense and U.S. DoD Contractors only (Critical Technology) (dated - _______). Other requests shall be referred to: Commander, Naval Air Systems Command, Attn: (Program/User Agency mailing address).
Classified: All Contractor personnel shall maintain security clearance eligibility commensurate with the level of classification of the work performed as annotated in the Contract's DD-254, Contract Security Classification Specification Form.
Contractor personnel shall require access to classified information in performance of this contract up to and including Secret, with no safeguarding requirement. The Contractor is responsible for ensuring that all personnel receive the requisite investigation and are favorably adjudicated IAW DoDM 5220.22 NISPOM. Contractor employees who fail to meet security clearance requirements may not access classified information or perform sensitive duties. In such cases, the Contractor employee may not perform on the contract.
The Contractor shall comply with security requirements specified in the DD-254 attached to this contract. Information or data that the Contractor accesses shall be handled at the appropriate classification level. Unclassified information shall be handled IAW the appropriate designation (CUI; FOUO; Covered Defense Information). Distribution is authorized to the Requiring Office's Organization and supported Activity only. Other requests for deliverables under this contract shall be referred to the Technical Point of Contact (TPOC)/COR of this contract for approval.
CUI including FOUO and Covered Defense Information (meeting the definition of 48 CFR 252.204–7012(a)) generated and/or provided under this contract shall be marked and safeguarded as specified in DoDM 5200.01 DoD Information Security Program: CUI Vol. 4 enclosure 3 pages 11-18 available at http://www.dtic.mil/whs/directives/corres/pdf/520001_vol4.pdf. Any product containing Covered Defense Information shall be assigned a distribution statement (distribution statements B through F) using the criteria set forth in DoDI 5230.24 Distribution Statements on Technical Documents and have this statement displayed per DoDI 5230.24, Enclosure 3.
Security clearance information. Personnel must have, or be able to obtain, the appropriate security clearance as stated on the DD Form 254. Proof of U.S. citizenship is required to be permitted access to Government installation, aircraft, and ships. Minimum clearance requirements for this contract are listed in the table below.
| Labor Category |
| DoD Security Clearance Level (or Interim Clearance) |
| Required Days After Issuance of Contract Award |
| General and Operations Managers, Senior (Program Manager) (1) |
| SECRET |
| Upon contract award |
| General and Operations Managers, Senior (Project Manager) (1) |
| SECRET |
| Upon contract award |
| Program / Project / Management Analysts (Management Analyst) (1) |
| SECRET |
| Upon contract award |
Engineering Technicians, Except Drafters, All Other (Engineering Technician VI) (12)** **12 LCATs required upon contract award with an increase to 13 LCATs in Years 2-5
| SECRET |
| Upon contract award |
Engineering Technicians, Except Drafters, All Other (Engineering Technician V) (21)** **21 LCATs required upon contract award with an increase to 23 LCATs in Years 2-5
| SECRET |
| Upon contract award |
(#) indicates estimate of how many of each LCAT are required to possess the designated security clearance level Common Access Card (CAC)/Public Key Infrastructure (PKI) and System Authorization Access Request (SAAR-N).
SAAR-N. All Contractor personnel requiring access to Government IT systems shall have an approved SAAR-N Form OPNAV 5239/14 Rev Sep 2011 on file and complete required Annual Information Awareness Training. New employees must submit their SAAR-N forms within thirty (30) days of their first day of work. Instructions for processing the SAAR-N forms are available at: http://www.cnrc.navy.mil/publications/Forms/OPNAV_5239_14_SAAR_N.pdf. SAAR-N forms shall be submitted to the COR, Government TPOC, or to the assigned Government Trusted Associate Sponsorship System (TASS) Trusted Associate.
CACs/local badges. Contractor CACs and facility specific identification badges will be issued by the Government to on-site Contractor personnel and shall be visible at all times while personnel are at the Government site. The Contractor shall furnish all requested information required to facilitate issuance of identification badges and shall conform to the facility’s information and security policies. All CACs and identification badges issued to Contractor employees shall be returned to the Government Security Department at the Government site IAW the facility’s information and security policies following completion of the Contract, relocation, termination of an employee, or upon request from the COR. The Government will provide the Contractor access to Government facilities, as required, for performance of tasks under this contract. Contractor personnel shall comply with the facility’s information and security policies.
DD-254. The Contractor shall comply with security requirements specified in the DD-254 attached to this Contract. Information or data that the Contractor accesses shall be handled at the appropriate classification level. Unclassified information shall be handled as FOUO. Distribution is authorized to the Requiring Office’s Organization and supported Activity only. Other requests for deliverables under this contract shall be referred to the COR of this contract for approval.
Information security. If the work is performed at the Contractor's facility, the Contractor shall implement and maintain security procedures and controls to prevent unauthorized disclosure of classified information and CUI and to control distribution of CUI IAW DoD 5220.22-M NISPOM and SECNAV M-5510.36. If the work is performed at the Government's facility, the Contractor shall comply with that facility’s information and security policies.
Marking. All information generated by the Contractor shall be properly marked. FOUO information generated and/or provided under this contract shall be marked IAW DoDM 5200.01. Technical information shall also be marked with appropriate Distribution Statements and Export Control warnings IAW DoDD 5230.24 and program Security Classification Guidance.
Public release for Classified and Unclassified Information: Any controlled information pertaining to this contract shall not be released for public dissemination, including posting to any social media sites such as Facebook or Twitter, unless it has been approved for public release by appropriate U.S. Government authority. Proposed public releases shall be submitted for approval prior to release via the COR, 17192 Aegis Way, Building 8270, Saint Inigoes, MD 20684-4012.
Loss, compromise, and/or electronic spillage of Classified Information or CUI. All instances of loss, compromise, and electronic spillage of Classified Information or CUI shall be reported to the COR, TPOC, and Government Security Office within twenty-four (24) hours of the incident occurring.
Operations Security (OPSEC): The Contractor shall develop, implement, and maintain an OPSEC program to protect controlled unclassified and classified activities, information, equipment, and material used or developed by the Contractor and any subcontractor during performance of the contract. The Contractor shall be responsible for the subcontractor implementation of the OPSEC requirements. This program may include Information Assurance (IA) and Communications Security (COMSEC). The OPSEC program shall be IAW National Security Decision Directive (NSDD) 298 and at a minimum shall include:
a. Assignment of responsibility for OPSEC direction and implementation.
b. Issuance of procedures and planning guidance for the use of OPSEC techniques to identify vulnerabilities and apply applicable countermeasures.
c. Establishment of OPSEC education and awareness training.
d. Provisions for management, annual review, and evaluation of OPSEC programs.
e. Flow down of OPSEC requirements to subcontractors when applicable.
While performing on board Naval Air Systems Command (NAVAIR) or NAVAIR sites, the Contractor shall comply with facility OPSEC program instructions and contribute to organization-level OPSEC efforts. Include OPSEC as part of its ongoing security awareness program and take all required Agency training. Be responsive to the Supporting OPSEC Manager on a non-interference basis. Protect sensitive unclassified information and activities which could compromise classified information or operations or degrade the planning and execution of operations performed by the Requirements Owner and Contractor in support of the mission. (CDRL A007) Anti-Terrorism Force Protection and Emergency Management. The work performed on this contract is not Emergency Essential IAW OPNAVINST 3440.17A and Government Emergency Management, Antiterrorism, and/or Continuity of Operations Plans. Contractor personnel shall comply with all Government Emergency Management, Antiterrorism, and/or Continuity of Operations Plans and directives. Contractor personnel shall not report for work at Government facilities upon declaration of Force Protection Condition CHARLIE or in any event or emergency where Government officials direct curtailment of operations to “Mission Essential Only.” All Contractor personnel assigned to a Government facility shall complete annual Antiterrorism (Level One) and Active Shooter training.
Detailed Support Requirements.
Operations Services.
3.3.1(a) O&M: Provide field maintenance services in support of the NAWCAD WOLF ATC&LS Division. Services provided include but are not limited to system initialization, system configuration, operations, and diagnostics. Applicable to SOW paragraphs 3.3.1.1 – 3.3.1.4.
3.3.1.1 The Contractor shall perform all system initialization, system configuration, operations, diagnostics, system maintenance, and reconfiguration specific to the assigned system in each location.
| 3.3.1.2 | The Contractor shall provide secure operations. These operations provide a means of recall and at least one (1) off-duty Contractor to support on-call maintenance and operations during the emergency. The on-call personnel shall arrive on site within two (2) hours of being notified. |
| 3.3.1.3 | The Contractor shall provide key operations during weekends and other off schedule hours as required to support major exercises. The Government will provide a minimum one (1) week notice prior to any weekend exercises. |
| 3.3.1.4 | The Contractor shall provide Independent Verification and Validation support of Area Control Systems hardware and software developed by the NAWCAD WOLF ATC&LS Division. (CDRL A004) |
Maintenance Services.
3.3.2(a) O&M: Provide field maintenance services in support of the NAWCAD WOLF ATC&LS Division. Services provided include but are not limited to operation testing, diagnostics testing, removal and replacement, system maintenance, and equipment maintenance logs. Applicable to SOW paragraphs 3.3.2.1 – 3.3.2.4.
3.3.2.1 The Contractor shall perform all system operational tests, diagnostics testing, and removal and replacement of Lowest Replaceable Units specific to the assigned system in each location.
| 3.3.2.2 | The Contractor shall record all system maintenance and submit documents specifying all system maintenance actions performed. (CDRL A001) |
| 3.3.2.3 | The Contractor shall prepare and submit an electronic copy of the Monthly Maintenance Activity Report for each supported site to the In-Service Engineering Agent/COR. (CDRL A002) |
| 3.3.2.4 | The Contractor shall be responsible for the maintenance of additional ATC&LS electronic equipment (listed in Attachment X) at FACSFAC VACAPES, FACSFAC Jacksonville, and FACSFAC Pearl Harbor locations. |
On-The-Job Training 3.3.3(a) O&M: Provide field maintenance services in support of the NAWCAD WOLF ATC&LS Division. Services provided include but are not limited to On-The-Job training for Government and military personnel. Applicable to SOW paragraphs 3.3.3.1 – 3.3.3.2.
3.3.3.1 The Contractor shall develop a standard On-The-Job Training curriculum to train Government maintenance personnel at each site. (CDRL A006)
3.3.3.2 The Contractor shall provide On-The-Job Training for IRSS and Navy on-site Government and military personnel. (CDRL A005) IRSS Support 3.3.4(a) O&M: Provide field maintenance services in support of the NAWCAD WOLF ATC&LS Division. Services provided include, but are not limited to, preventative maintenance specifically for the Marine Corps IRSS. Applicable to SOW paragraphs 3.3.4.1 – 3.3.4.6.
| 3.3.4.1 | The Contractor shall perform preventative maintenance support specifically for each IRSS. The preventative maintenance for the IRSS systems located in Bridgeport, CA, Yuma, AZ, Camp Lejeune, NC, and Quantico, VA shall be the same as the preventative maintenance for the IRSS systems located in Twentynine Palms, CA, Camp Pendleton, CA, Cherry Point, NC, and St. Inigoes, MD, respectively. |
| 3.3.4.2 | The Contractor shall provide eight (8) hours of on-site services per preventative maintenance, but may be increased to sixteen (16) hours to properly monitor system operation when new software upgrades are installed. |
| 3.3.4.3 | The Contractor shall perform preventative maintenance at the Bridgeport, CA location not less than four (4) times per calendar year, or as otherwise directed by the COR. The interval between maintenance cycles shall be between eighty-five (85) and ninety-five (95) calendar days. |
| 3.3.4.4 | The Contractor shall perform preventative maintenance at the Yuma, AZ location not less than twelve (12) times per calendar year, or as otherwise directed by the COR. The interval between maintenance cycles shall be between twenty-five (25) and thirty-five (35) calendar days. |
| 3.3.4.5 | The Contractor shall perform preventative maintenance at the Camp Lejeune, NC location two (2) times per week, or as otherwise directed by the COR. The interval between maintenance cycles shall not exceed eleven (11) calendar days. |
| 3.3.4.6 | The Contractor shall perform preventative maintenance at the Quantico, VA location one (1) time per month, or as otherwise directed by the COR. The interval between maintenance cycles shall not exceed thirty (30) calendar days. |
Emergency Support Services 3.3.5(a) O&M: Provide field maintenance services in support of the NAWCAD WOLF ATC&LS Division. Services provided include, but are not limited to, telephone and emergency on-site support. Applicable to SOW paragraphs 3.3.5.1 – 3.3.5.3.
| 3.3.5.1 | The Contractor shall respond to telephone technician assists twenty-four (24) hours per day, seven (7) days per week. |
| 3.3.5.2 | The Contractor shall provide Government and military personnel the primary telephone number for support and an alternate telephone number(s) during those periods when the primary telephone number is out-of-service/unavailable. |
| 3.3.5.3 | The Contractor shall provide on-site response to a request for emergency on-site support no later than twenty-four (24) hours after notification of a serious malfunction that requires Contractor repair services. |
3.4 Labor Category Definition.
3.4.1 The Contractor shall be responsible for employing personnel possessing at least the minimum level of education, training, and experience, as stated under each labor category specified herein. All personnel are required to have a security clearance.
3.4.2 Key Personnel are those who will be performing in key labor categories as specified for applicable labor categories below. Key Personnel are subject to the substitution restrictions clause NAVAIR Clause 5252.237-9501 entitled Additional or Substitution of Key Personnel (Services).
| Key Personnel Labor Category |
| Level |
| BLS SOC |
| # of Personnel Required |
| General and Operations Manager (Program Manager) |
| Senior |
| 11-1021 |
| One (1) |
| General and Operations Manager (Project Manager) |
| Senior |
| 11-1021 |
| One (1) |
| Engineering Technicians, Except Drafters, All Other (Engineering Technician VI) |
| Senior |
| 17-3029 |
| Eleven (11) |
3.4.3 College degree. All degrees shall be obtained from an accredited college or university, as recognized by the U.S. Department of Education. This includes Associate’s, Bachelor’s, Master’s, and Doctorate degrees.
3.4.4 Degree majors. Unless a specific degree requirement is listed in the functional description, the following degree requirements shall be followed.
3.4.4.1 Engineering functional area: All labor categories requiring degrees in the engineering functional area shall have a major in at least one (1) of the following subjects: Mathematics, Electronics Engineering, Mechanical Engineering, Systems Engineering, or Physics.
3.4.4.2 Computer science functional area: All labor categories requiring degrees in the computer science functional area shall have a major in at least one (1) of the following subjects: Computer Science, Applied Systems, Information Technology, Information Systems Management, Computer Engineering, Mathematics, Operational Research, Statistics, or Electronics Engineering.
3.4.4.3 Business functional area: All labor categories requiring degrees in the business functional area shall have a major in at least one (1) of the following subjects: Business Administration, Business Management, Project Management, Technical Management, Economics, Finance, or Accounting.
3.4.5 Technical certification training: If required, certification training is specified under the applicable labor category.
3.4.6 Professional employee Experience and Education Level definitions.
3.4.6.1 Junior: A Junior level person within a labor category has less than three (3) years of experience and a Bachelor of Arts/Bachelor of Science (BA/BS) degree. A Junior level person is responsible for assisting more senior positions and/or performing functional duties under the oversight of more senior positions.
3.4.6.2 Journeyman: A Journeyman level person within a labor category has three (3) to ten (10) years of experience and a BA/BS degree. A Journeyman level person typically performs all functional duties independently.
3.4.6.3 Senior: A Senior level person within a labor category has over ten (10) years of experience and a Master of Arts/Master of Science (MA/MS) degree. A Senior level person typically works on high-visibility or mission critical aspects of a given program and performs all functional duties independently. A Senior level person may oversee the efforts of less senior staff and/or be responsible for the efforts of all staff assigned to a specific job.
3.4.6.4 Qualification substitution chart.
Additionally, the following qualification substitution chart below provides standard experience/education substitutions. Specific qualifications for each labor category are contained in the detailed labor qualification section below (3.4.7).
| Bachelor’s degree |
| Six (6) years of additional work experience related to the applicable labor category’s required experience may be substituted for a Bachelor’s degree |
| Associate’s degree plus four (4) years of additional work experience related to the applicable labor category’s required experience may be substituted for a Bachelor’s degree |
| Master’s degree |
| Bachelor’s degree plus four (4) years of additional work experience related to the applicable labor category’s required experience may be substituted for a Master’s degree |
| Associate’s degree plus six (6) years of additional work experience related to the applicable labor category’s required experience may be substituted for a Master’s degree |
3.4.6.5 Years of experience shall mean full, productive years of participation. Productive years mean fifty-two (52) weeks of work reduced by reasonable amounts of time for holidays, annual, and sick leave. If participation was part-time, or if less than one-half of the standard work week was spent performing qualifying functions, the actual time spent performing qualifying functions may be accumulated to arrive at full years of experience.
3.4.6.6 Exceptions to Substitution Chart: For Engineering positions, a Bachelor’s degree is required and the substitutions for a Bachelor’s degree as stated in SOW Paragraph 3.4.6.4 are not allowable. An Associate’s degree may not be substituted for a Bachelor’s degree and work experience may not be substituted for a Bachelor’s degree. Work experience may be substituted for a Master’s degree. However, if using a substitution for a Master’s degree, the Bachelor’s degree must be in the field required by the labor qualification.
3.4.7 Professional services labor qualifications: The following lists the minimum labor category education and experience requirements, Bureau of Labor Statistics (BLS) Standard Occupational Classification (SOC) Code and the functional descriptions for each labor category:
| Labor Category |
| BLS SOC Code |
| Level |
| General and Operations Manager (Program Manager)* |
| 11-1021 |
| Senior |
| General and Operations Manager (Project Manager)* |
| 11-1021 |
| Senior |
| Program/Project/Management Analysts (Management Analyst) |
| 13-1111 |
| Journeyman |
*Indicates Key Personnel are a part of this labor category. Number of Key Personnel for each category are listed in table under 3.4.2.
Manager/Operations Managers (Program Manager), Senior, SOC 11-1021 (Key) Function: Acts as the overall lead, manager, and administrator for the contracted effort. Serves as the primary interface and Point of Contact (POC) with Government program authorities and representatives on technical and program/project issues. Oversees Contractor personnel program/project operations by developing procedures, planning and directing execution of the technical, programming, maintenance, administrative support effort, and monitoring and reporting progress. Manages acquisition and employment of program/project resources and controls financial and administrative aspects of the program/project with respect to contract requirements.
Required experience: At least ten (10) years of experience in engineering, engineering management, business administration, or a technical discipline with six (6) years of experience within DoD acquisition.
Required education: MS or MA degree as listed in paragraph 3.4.4.
Note: Substitutions allowed IAW paragraph 3.4.6.4.
Manager/Operations Managers (Project Manager), Senior, SOC 11-1021 (Key) Function: Serves as a project manager or team leader for the support of tasking involving system integration, configuration management, quality assurance testing, or acquisition and resource management to military weapon systems, associated support systems, or management informational systems.
Required experience: At least ten (10) years of experience in engineering, engineering management, business administration, or a technical discipline with five (5) years of experience with the Navy or other DoD activities related to NAWCAD WOLF ATC&LS.
Required education: MS or MA degree as listed in paragraph 3.4.4.
Note: Substitutions allowed IAW paragraph 3.4.6.4.
Program/Project/Management Analysts (Management Analyst), Journeyman, SOC 13-1111 Function: Applies analytic techniques in the evaluation of program/project objectives. Analyzes requirements, statuses, budgets, and schedules. Collects, completes, organizes, and interprets data relating to acquisition. Tracks program/project status and schedules.
Required experience: At least three (3) years of experience in a business functional area with at least one (1) year of experience in acquisition.
Required education: BS or BA as listed in paragraph 3.4.4.3.
Note: Substitutions allowed IAW paragraph 3.4.6.4.
3.4.8 Services Contracting Act (SCA) labor qualifications. The following lists the SCA labor categories required for this effort:
| Labor Category |
| BLS SOC Code |
| SCA Code |
| Engineering Technicians, Except Drafters, All Other (Engineering Technician VI)* |
| 17-3029 |
| 30086 |
| Engineering Technicians, Except Drafters, All Other (Engineering Technician V)* |
| 17-3029 |
| 30085 |
*Indicates Key Personnel are a part of this labor category. Number of Key Personnel for each category are listed in table under 3.4.2.
Functional description for labor categories in the table above are described by the Department of Labor’s SCA Directory of Occupations as follows:
Engineering Technicians, Except Drafters, All Other (Engineering Technician VI), Senior, SOC 17-3029, SCA 30086 (Key) Function: Independently plans and accomplishes complete projects or studies of broad scope and complexity, or serves as an expert in a narrow aspect of a particular field of engineering, e.g., environmental factors affecting electronic engineering. Complexity of assignments typically requires considerable creativity and judgment to devise approaches to accomplish work, resolve design and operational problems, and make decisions in situations where standard engineering methods, procedures, and techniques may not be applicable. Supervisor or professional engineering provides advise on unusual or controversial problems or policy matters. Completed work is reviewed for compliance with overall project objectives. This worker may supervise or train and be assisted by lower level technicians, and performs, one or a combination of the following: Prepares designs and specifications for various complex equipment or systems (e.g., a heating system in an office building, or new electronic components such as solid state devices for instrumentation equipment); Plans approach to solve design problems; conceives and recommends new design techniques; resolves design problems with contract personnel, and assures compatibility of design with other parts of the system; Designs and coordinates test set-ups and experiments to prove or disprove the feasibility of preliminary design; uses untried and untested measurement techniques; and improves the performance of the equipment. May advise equipment users on redesign to solve unique operational deficiencies; and/or Plans approach and conducts various experiments to develop equipment or systems characterized by (a) difficult performance requirements because of conflicting attributes such as versatility, size, and ease of operation; or (b) unusual combination of techniques or components. Arranges for fabrication of pilot models and determines test procedures and design of special test equipment.
Engineering Technicians, Except Drafters, All Other (Engineering Technician V), Journeyman, SOC 17-3029, SCA 30085 (Key) Function: Performs non-routine and complex assignments involving responsibility for planning and conducting a complete project of relatively limited scope or a portion of a larger and more diverse project, selects and adapts plans, techniques, designs, or layouts, contacts personnel in related activities to resolve problems and coordinate the work, reviews, analyzes, and integrates the technical work of others. Supervisor or professional engineer outlines objectives, requirements, and design approaches. Completed work is reviewed for technical adequacy and 108 satisfaction of requirements. This incumbent may train and be assisted by lower level technicians, and performs one or a combination of the following: Designs, develops, and constructs major units, devices, or equipment; conducts tests or experiments; analyzes results and redesigns or modifies equipment to improve performance; and reports results; From general guidelines and specifications (e.g., size or weight requirements), develops designs for equipment without critical performance requirements that are difficult to satisfy such as engine parts, research instruments, or special purpose circuitry. Analyzes technical data to determine applicability to design problems; selects from several possible design layouts; calculates design data; and prepares layouts, detailed specifications, parts lists, estimates, procedures, etc. May check and analyze drawings or equipment to determine adequacy of drawings and design; and/or Plans or assists in planning tests to evaluate equipment performance. Determines test requirements, equipment modification, and test procedures; conducts tests using all types of instruments; analyzes and evaluates test results, and prepares reports on findings and recommendations.
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