Create and verify your GovTribe account

Create and verify your GovTribe account when you are starting a free trial, joining an existing account, or setting up a new user profile. Registration with email and password requires both mobile phone and email verification. If you choose Join with SSO, your company's identity provider verifies your identity instead; you do not fill out the GovTribe name, phone, or password fields for that choice.

If you are already blocked by an email, trial review, verification, password reset, login, or invite issue, start with Troubleshoot GovTribe account access.

What happens during registration

GovTribe uses registration and verification to protect customer accounts, reduce fraudulent trials, and confirm that the person creating the account can receive account-security messages.

If either verification step is unfinished, GovTribe may send you back to phone or email verification the next time you try to log in.

Before you register

Use information you can access during the whole registration process. Changing the wrong email or phone number after registration has started may require GovTribe to help you finish.

GovTribe supports new account registration and phone verification for mobile numbers in Australia, Canada, the United Kingdom, and the United States. If your mobile number is outside those countries, contact GovTribe before retrying registration.

Create your account

If GovTribe says your email address cannot be used, use a work email address if you have one. If the email is a legitimate work address and still fails, review work email and blocked email addresses before contacting support.

If GovTribe says your trial request cannot be automatically approved, do not keep submitting the same form. Review trial requests that need review so the team has the right account context if manual review is needed.

Verify your phone number

After registration, GovTribe opens the phone verification step and sends an SMS code to the mobile number you entered. Enter the most recent code you received, then choose Verify.

Use Resend only when you have waited long enough for the text message to arrive and you are sure you are checking the right phone. Repeated resend attempts can trigger a temporary "too many attempts" message. When that happens, wait a few minutes before trying again.

GovTribe supports phone verification by SMS text message. It does not support verification by voice call, email, landline, office phone, VoIP number, or Google Voice number.

If the code does not arrive:

• Confirm the phone number is a mobile number, not a landline or office number.
• Confirm the country code and number are correct.
• Confirm the phone can receive SMS messages from automated verification services.
• Wait a few minutes before using Resend.
• Contact GovTribe if the number is correct and the code still does not arrive.

If you entered the wrong phone number or used a phone you cannot access, contact GovTribe. During initial registration, you may not be able to change the pending verification phone number yourself.

Verify your email address

After phone verification, GovTribe asks you to check your email for a verification link. Open the verification email and follow the link to confirm the email address connected to your account.

Email verification links expire after about 60 minutes. If the link is expired, missing, or blocked by your email system, return to the verification page and use Resend Verification Email.

If the verification email does not arrive:

• Check spam, junk, quarantine, and focused-inbox folders.
• Search your inbox for GovTribe.
• Ask your IT team to allow GovTribe account and verification emails.
• Use Resend Verification Email, then wait before trying again.
• Contact GovTribe if the address is correct and repeated verification emails do not arrive.

If you used the wrong email address, contact GovTribe. GovTribe may need to help connect the registration to the correct email address.

Sign in after verification

When both phone and email verification are complete, GovTribe shows a success message and asks you to log in. Use the same email address and password you used during registration.

If you chose an existing account with JIT enabled, GovTribe checks for a seat after your email and phone are verified. With room available, you join as a User. If the account is full, GovTribe notifies account administrators and your access request remains pending. An administrator adds seats and approves the request; the approval email includes a sign-in link. Sign in again to join. GovTribe checks capacity and the current SSO requirement again, so approval alone does not reserve a seat. You do not need to register again.

An account’s creation restriction prevents separate account creation, while leaving its permitted join option available. Existing users in other accounts are not moved by registering with a verified domain. See Manage single sign-on for membership and sign-in policies.

New trial users may be sent to trial intake or the next setup step after login. Users who were invited to an existing account may be sent into the account or workspace connected to the invite.

If login asks you to verify your phone number or email again, follow the verification link shown on the login page. That usually means one of the two verification steps is still pending for the account you are trying to use.

If registration is blocked

Use Troubleshoot GovTribe account access if GovTribe rejects your email address, cannot automatically approve a trial request, does not send a verification message, sends login back to verification, or opens an invite in the wrong account.

Do not keep creating new registrations to work around a blocked email address, pending phone verification, trial review, or invite mismatch. Repeated attempts can make the account harder to review.

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• Troubleshoot GovTribe account access: Resolve common registration, trial review, verification, password reset, login, and invite problems.
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• Billing: Review your plan, payment method, and invoices.
• My profile: Manage your personal email, phone number, password, two-factor authentication, and sign-in security after registration.
• Understand vendor profile connections: Learn how GovTribe connects your user account to a company profile.