Manage GovTribe users and invites

Open Account to add people to your GovTribe subscription, assign administrator roles, resend invitations, remove users, or resolve invitation problems.

Limits for users vary by plan; see Choose the right GovTribe plan.

Who can manage users

The Account Owner and Account Administrators can invite users, resend pending invites, remove other users, change account settings, and manage account billing and credits. The Account Owner remains the person responsible for the account ownership relationship. Other users can open the Account page to see who manages the account and contact an administrator for account changes.

Account user limits come from the current GovTribe plan. If the account is already at its user limit, GovTribe blocks new invites until an account manager removes an existing user or changes to a plan with a higher user limit.

Assign an account role

The Role column in Manage Users is sortable. It identifies the protected Account Owner row and lets an Account Owner or Administrator choose User or Administrator for another joined user.

Select the Role column heading to sort by role. If no dropdown appears for a row, check these restrictions:

• New and pending invitees start as User. Their role cannot change until they accept the invite.
• Administrators can manage other non-owner users, including other administrators.
• An administrator cannot change their own role or remove themself.
• No administrator can change, remove, or demote the Account Owner. Contact Customer Success when account ownership must change.

Invite a user

The invited person appears with a Pending badge until they accept the invitation and finish setup.

Use the right invite email

Invite the person at the work email address they should use for GovTribe. Personal, disposable, shared, undeliverable, or blocked email domains can prevent the invite from being created or accepted.

If GovTribe rejects the invited email address, confirm the address is typed correctly and belongs to the person you want to add. If the rejected address is a legitimate work email, collect the account name, invited user's name, invited email address, and the exact error message before contacting support.

For the same work-email rules that apply during registration, see Troubleshoot GovTribe account access.

Manage pending invites

Standard account invite links expire after 14 days. If a pending user cannot find the email, waited too long, or says the link no longer works, use Resend Invite on that pending user. After you resend during the current page session, the button changes to Invite Resent.

Ask the invited user to accept the newest invite email. Older invite links can fail after a resend because GovTribe expects the current invitation token.

If the user appears active but still shows as pending, confirm they accepted the newest invite with the invited email address. If they used an alias or a different email address to register, support may need to review the user record before the pending status can be resolved.

When the user already has a GovTribe subscription

An invited email address can already belong to another GovTribe account, trial, or paid subscription. GovTribe may block the invite or prevent automatic account reassignment so one user's access is not moved between accounts without review.

Before contacting support, confirm:

• The exact email address that should join your account.
• Whether the person has an existing GovTribe login.
• Whether that login belongs to a paid subscription, trial, or another organization.
• Whether the person should keep access to the old account or move to the new one.

Support can review account reassignment options when the account owner provides that context.

Remove a user

Use Remove next to a user to open the remove-user confirmation dialog. Confirming removes that user's access to the account and the account workspace.

The Account Owner cannot be removed from the Manage Users table. GovTribe shows N/A in the Action column for the owner row. An Account Owner or Administrator also cannot remove their own user record.

When a user is removed, GovTribe also removes that user's workspace notification settings. If the removed user owns published workflows in the account, GovTribe pauses those workflows so they do not keep running under a removed user.

Transfer account ownership

The Account Owner and Account Administrators can manage plan changes, billing details, users, and account settings. GovTribe does not treat ownership transfer as the same action as removing a standard user, and administrators cannot perform that transfer.

If the current owner left the company, no longer monitors the invoice email, or cannot manage users, contact Customer Success with the account name, current owner email, requested new owner email, and any billing or renewal deadline tied to the change.

Resolve common invite issues

• If the account is at its user limit, remove an inactive user or change to a plan with more users before sending another invite.
• If the invite was not received or the link expired, resend the invite from Account and ask the user to open the newest email.
• If GovTribe rejects the invited email address, confirm the user's work email, then review account access troubleshooting.
• If the user cannot accept because they signed in with another email, already have a GovTribe account, or need access moved from another subscription, review Troubleshoot GovTribe account access.
• If the owner needs to leave the account, contact Customer Success to review account ownership transfer options.

What to send support

If support needs to help, send the account name, the invited user's email address, whether they accepted an invite, and the error or behavior they saw. Do not send passwords or verification codes.

Related articles

• Account: Review the Account page sections that manage plan, payment, users, and invoices.
• Troubleshoot GovTribe account access: Resolve common registration, trial review, verification, password reset, login, and invite problems.
• Create and verify your GovTribe account: Finish registration, email verification, phone verification, and first login.
• Choose the right GovTribe plan: Compare plan-level user limits and account features.
• Profile: Manage personal profile, security, and notification settings after access is active.