Manage GovTribe users and invites
Add people and paid seats, choose roles, manage invitations, replace users, and resolve access requests.
Open Users to add people, buy or reuse seats, manage roles, and review invitations. The Account Owner and Administrators can manage this page.
Who can manage users
Account managers can invite and remove people, manage other administrators, and change billing and credits. Administrators cannot transfer account ownership, remove the owner, or remove themselves. Account-management access does not give someone access to another person's private AI conversations.
GovTribe and GovTribe Pro use paid seats. Joined people and pending invitations occupy seats; empty paid seats can be assigned without another seat charge. Trial, Enterprise, and legacy accounts use their own capacity and purchase rules. See Choose the right GovTribe plan.
Invite a user
Choose Add user. Review the available-seat count on Users. Use the plus control to add another person to the invitation form.
Enter each person's email and role. Choose User or, where permitted, Administrator. Choose Empty Seat to buy capacity for someone you will invite later.
Review any purchase. Available seats are used without another seat charge. If more paid seats are needed, choose Continue to checkout and review the new seats, prorated charge, payment method, discounts, renewal date, and included-credit effect.
Confirm. Send the invitations when existing capacity covers them, or complete the reviewed payment and any authentication. Return to Users to confirm the invitations and seats appear.
A newly purchased seat receives its full annual included-credit allowance when it has not already been covered that billing year. The monetary seat charge is prorated; the credit allowance is not. The new credits expire at the existing annual renewal date. See included-credit rules.
New invitees appear as pending until they accept and complete setup. If the account requires SSO, they use Accept invitation with SSO without setting a GovTribe password. Other new invitees set a password. GovTribe checks the current sign-in rules when the invitation is accepted.
Assign an account role
Use the Role dropdown for an eligible joined member to choose User or Administrator. The change saves automatically. Your own row, pending invitations, and the Account Owner row do not offer the same role control.
Administrator access
Administrators can manage users, billing, payment information, credits, integrations, account-wide usage, and account members' MCP keys. Grant this role only to people who need account-management access.
Use the right invite email
Invite the person at the work email address they should use for GovTribe. Personal, disposable, shared, undeliverable, or blocked email domains can prevent the invite from being created or accepted.
If GovTribe rejects the invited email address, confirm the address is typed correctly and belongs to the person you want to add. If the rejected address is a legitimate work email, collect the account name, invited user's name, invited email address, and the exact error message before contacting support.
For the same work-email rules that apply during registration, see Troubleshoot GovTribe account access.
Manage pending invites
Use Resend when an invitation email was missed or its link expired. Standard invite links expire after 14 days. Ask the person to use the newest email, since resending replaces the previous invitation link.
Use the actions menu to Edit Invite or Cancel Invite. Editing the recipient preserves the purchased seat, and the original recipient can no longer use the old invitation. Canceling an invitation leaves a paid seat available; use Remove Seat separately if you also want to reduce paid capacity.
An account-transfer invitation does not move the person until they accept. Canceling it leaves their current account access unchanged.
When the user already has a GovTribe subscription
If the invited email address belongs to someone in another GovTribe account, GovTribe sends that person an account-transfer email. The invitation appears as Pending in your Users table. Their account, role, and workspace access do not change while the invitation is pending.
The invited person must sign in with the invited email address and choose Accept Invitation in the email. If they accept, GovTribe moves them to your account, removes access to their previous account's workspace, and opens their profile with a confirmation message. Their accepted invitation determines the assigned role. Account managers can change an eligible joined member’s role afterward.
An account owner cannot be invited to move this way. Someone linked to SSO, with a current paid subscription, or with account setup still pending also cannot move through this invitation. If a pending transfer invite exists when the person first links SSO, GovTribe cancels it and releases its reserved seat. Contact Customer Success about moving an SSO member. If the person needs to keep access to the old account, do not ask them to accept the transfer.
Before contacting support, confirm:
- The exact email address that should join your account.
- Whether the person has an existing GovTribe login.
- Whether that login belongs to a paid subscription, trial, or another organization.
- Whether the person should keep access to the old account or move to the new one.
Support can review account reassignment options when the account owner provides that context.
Remove or replace a user
Open the person's actions menu and choose Remove User, or Revoke access for an SSO member. On a paid seat, the first confirmation offers two choices:
| Choice | Result |
|---|---|
| Remove user and keep seat | Remove the person's access and keep the seat available for another teammate at no additional seat charge. |
| Continue to remove seat | Remove access and the paid seat. Unused subscription time becomes a prorated monetary account credit toward future invoices. |
Seat removal is not a cash refund. Remaining seats keep their renewal date, and remaining included AI credits keep their original expiration. When removing excess users from an account already above paid capacity, the confirmation explains that the paid seat count and bill stay the same.
Revoked SSO members remain listed without using a seat and cannot automatically rejoin. Restore access admits them when a seat and account access are available; they return as User and must sign in under the current policy. GovTribe revocation or restoration does not change identity-provider assignments.
You cannot remove yourself or the owner. Removed users lose workspace access and workspace notification settings; their published workflows are paused.
Review people waiting to join
Waiting to join lists verified coworkers requesting admission through a company domain. With automatic joining enabled, choose Approve, Dismiss, or Cancel approval. Approval does not buy or reserve a seat. The person's next sign-in still checks capacity and current account rules.
You may approve someone while the account is full; they wait until a seat opens. Add seats, free an existing seat, or use the displayed plan or Sales action. An inactive plan must be restored before joining can finish.
For an invite-only account, invite the person directly or change the policy in SSO & Domains. Domain-based joining can work without an SSO connection when SSO is optional.
Transfer account ownership
Only the current owner can choose Transfer ownership for an eligible joined member. Review who will become the new owner and confirm with your current GovTribe password. You remain on the account with your existing role; only the new owner can transfer ownership back.
If the owner has left, cannot sign in, or cannot use password confirmation, contact Customer Success with the account name, current owner, and requested new owner. Updating billing emails is a separate action and does not transfer ownership.
Resolve common invite issues
| Issue | Next step |
|---|---|
| No available seats | Buy additional seats, reuse a paid seat, or follow your account's plan or Sales action. |
| Payment or checkout was interrupted | Use Resume checkout or Check status. Wait for the saved purchase to finish before creating another. |
| Invitation was not received or expired | Use Resend and open the newest email. |
| Email address was entered incorrectly | Use Edit Invite to correct it without buying the seat again. |
| A person is approved but still waiting | Check seat capacity, subscription status, and the joining policy. Ask them to sign in again when those requirements are met. |
| A transfer is blocked | Review account access troubleshooting or contact Customer Success. |
What to send support
Send the account name, invited email, whether the person accepted an invitation, and the exact error or status shown. Do not send passwords, verification codes, or invitation links.
Related articles
- Users: Review seats, roles, invitations, and pending changes.
- Choose the right GovTribe plan: Compare plan access and annual credits.
- Manage single sign-on: Configure company sign-in and admission rules.
- Troubleshoot GovTribe account access: Resolve verification and sign-in problems.
- Billing: Review charges, invoices, and billing recipients.