Manage renewals, cancellations, and invoices

Open Billing to review your renewal date, payment method, invoices, and available cancellation or reactivation actions. The Account Owner and Administrators manage these settings.

Start on Billing

Subscription & payment details shows the current plan, seats or user capacity, and renewal or access end date. Upcoming charges estimates the next bills. Use Change plan for the plan comparison and Manage seats for user changes.

Enterprise, legacy, and externally managed arrangements can have different controls. Follow the account-specific message and contact Customer Success when the action you need is unavailable.

Before renewal

Review the renewal date, estimated charge, discounts, and payment method. Check Billing emails so renewal and payment notices reach the right people. Changes to your billing contacts apply to future messages; they do not change your plan or transfer account ownership.

If you want to cancel or reduce seats, complete the appropriate action before renewal. Removing a payment method or allowing a payment to fail does not replace cancellation.

Cancel before a renewal

Your team keeps access until the displayed end date. Credit availability still depends on the grant expiration, credit settings, and active subscription; cancellation does not erase already-incurred usage charges.

If cancellation is unavailable, contact Customer Success with the account name, plan, renewal date, and requested timing. Free trials show their own expiration and purchase options; a trial without a paid subscription does not need a paid-plan cancellation.

Reactivate before access ends

Choose Reactivate on Billing when a subscription is scheduled to end but is still resumable. Review the plan, renewal date, expected amount, and payment method, then confirm.

For this reactivation, nothing is charged today. Seats, saved searches, alerts, pursuits, credits, and pay-as-you-go continue as before, and the plan renews on the displayed date. Removing a scheduled cancellation does not issue a second annual credit grant.

If the subscription has already ended, follow the purchase or support action shown instead. Do not assume an expired account can resume under the same terms.

Find invoices and receipts

Use Invoice history on Billing. It includes paid invoices with a total above $0 and eligible unpaid Enterprise invoices, newest first, with dates, descriptions, statuses, and amounts. The row actions open the hosted invoice or payment page and download a PDF when available. Use the hosted page for the receipt information provided for that invoice.

History is a separate record of account changes. It helps explain a charge, seat adjustment, or credit grant, but does not replace the invoice document.

Update invoice recipients and billing contacts

Choose Edit under Billing emails. Set the primary email and any additional addresses, then save. New accounts save the original owner's email as the billing contact; update it separately when ownership changes. Recipients do not need user accounts.

GovTribe sends its billing messages to the primary contact and copies additional contacts. Messages sent directly by the payment provider go only to the primary address. See Billing emails for the message types and default behavior.

Update payment information

Choose Update payment method on Billing to use the secure payment-provider form. Update billing information opens company and address details. Return to Billing to verify the result. Do not send payment details by email.

If payment failed, complete any authentication or outstanding invoice action shown. Updating the saved method alone does not prove an existing invoice was paid or that access has been restored. Check invoice status and the account message afterward.

For an interrupted seat purchase, open Users and use Resume checkout or Check status where shown. Avoid starting a second purchase while the first is still being finalized.

Understand account credits and refunds

Removing a paid seat can apply the prorated value of unused time as a monetary account credit toward future invoices. It is not a cash refund or an AI credit pack. Included AI credits keep their original expiration; purchased credits remain separate.

Refunds, disputed renewals, invoice-billing exceptions, and legacy terms need account-specific Customer Success review. Include the account name, invoice or receipt, relevant date, and the action you are requesting.

Troubleshoot billing questions

Related articles

• Billing: Review payment information, contacts, and invoices.
• Choose the right GovTribe plan: Compare plans, seats, and included credits.
• Credits & usage: Manage balances, spending controls, and alerts.
• Manage GovTribe users and invites: Add, replace, or remove account users.