Users

Open Users from the user menu or the Account group in Settings. The Account Owner and Administrators can manage users. For payments, plans, and invoices, open Billing. For a record of account changes, open History.

Manage seats and users

The table lists joined users, pending invitations, available seats, and revoked SSO members. It shows each person's role and last activity when available. The summary tells you how many seats are occupied and how many are available.

On GovTribe and GovTribe Pro, Add user lets you use an available seat or purchase another. You can invite multiple people and choose their roles. To buy an empty seat, select the option to invite someone later. Review any payment before confirming.

Legacy, trial, and Enterprise accounts use their account's capacity and purchase rules. If you cannot add a person, follow the displayed plan or Sales action. If the account has more users than paid seats, buy the missing seats or remove users before adding anyone else.

For the full procedure, see Manage GovTribe users and invites.

Pending invitations

Use Resend if the person needs a new invitation email. The actions menu also offers Edit Invite and Cancel Invite where available. Editing the recipient preserves the paid seat. Canceling an invitation leaves a purchased seat available; remove the seat separately if you want to reduce the subscription.

An invitation reserves a place before the person accepts it. Someone moving from another account keeps their existing access until they accept an eligible transfer invitation.

Roles and ownership

User is the regular account role. Administrator grants account-management access, including users, billing, credits, and account-wide usage. It does not expose another person's private AI conversations.

Use a joined user's Role control to change their role. You cannot change your own role or the Account Owner's role from that control. Only the owner can use Transfer ownership for an eligible joined member; review the confirmation carefully.

Remove or replace a person

The actions menu lets you remove a regular user or revoke an SSO member's access. For a paid seat, choose between:

• Remove user and keep seat: free the seat for someone else without another seat charge.
• Continue to remove seat: reduce the subscription's paid seat count as well as removing the person.

Removing a paid seat gives a prorated monetary credit toward future invoices for unused time. It is not a cash refund. Remaining seats keep their renewal date, and remaining included AI credits keep their original expiration.

A revoked SSO member stays listed and cannot automatically rejoin. Restore access is available when the account can admit them and a seat is available. Removing or revoking access in GovTribe does not remove the person from your identity provider.

You cannot remove yourself or the current account owner. When a removed user owns published workflows, those workflows are paused, and their workspace notification settings are removed.

Waiting to join

Waiting to join lists coworkers who requested access through a company email domain. When automatic joining is enabled, use Approve, Dismiss, or Cancel approval. Approval lets the person finish joining when they next sign in and a seat is open; it does not purchase a seat.

You can approve a request while the account is full, but the person must wait for capacity. Use Add seats when available, free a seat, or follow the displayed plan or Sales action. An inactive subscription must be restored before anyone can join.

For an invite-only account, invite the person directly or use Review joining settings to change the admission policy. Configure domains and SSO from SSO & Domains.

Pending purchases or changes

If a checkout was interrupted, Resume checkout returns to it. Discard abandons a pending checkout when available. If the change is already being finalized, use Check status. Follow any owner-approval message rather than starting the same purchase again.

Related articles

• Manage GovTribe users and invites: Send invitations, choose roles, replace users, and resolve access problems.
• Choose the right GovTribe plan: Compare seats, prices, annual credits, and plan changes.
• SSO & Domains: Manage company domains, sign-in, and joining rules.
• Credits & usage: Review shared balances and per-person spending limits.
• Manage renewals, cancellations, and invoices: Manage billing and subscription changes.