Twilio Subscription Renewal

The Maryland State Department of Education (MSDE), specifically the Division of Early Childhood (DEC), is seeking to renew its Twilio subscription services for the Childcare Scholarship Portal through Request for Quotation #R00B6600046. The procurement involves comprehensive communication services including SMS messaging, programmable voice services, and email API plans, with estimated transaction volumes of 15,000,000 SMS messages, 1,250 outbound and 1,250 inbound voice call minutes across multiple carriers. The primary objective is to automate email and messaging communications for childcare providers and families. Bidders must be authorized Twilio resellers and provide proof of service renewal, with all submissions required to be electronically submitted through eMaryland Marketplace Advantage (eMMA) by September 1st, 2025 at 8am. Evaluation criteria will focus on the most advantageous offer based on the lowest price while meeting mandatory requirements. Contractors must also demonstrate comprehensive compliance with accessibility standards, including Web Content Accessibility Guidelines (WCAG) 2.1, and submit detailed accessibility audit reports.

The procurement is designated as a Small Business Reserve (SBR) procurement, specifically encouraging small, minority, and veteran-owned businesses to respond. Bidders must submit a letter of interest, a resume demonstrating required qualifications, and the signed bid form (Exhibit A) with final costs. The contract will be executed at the Maryland State Department of Education's Nancy S. Grasmick Building in Baltimore, with a contract term from September 1st, 2025 to August 30th, 2026. The total cost of work is capped at $100,000.00 for the contract term. Contractors will be subject to stringent accessibility compliance requirements, including potential civil penalties up to $10,000 for non-compliance and a ten percent invoice retention to guarantee adherence to nonvisual access standards. The Twilio Account SID for this procurement is ACf29553e0e704ec776ca32f365591e265, and the services will integrate with the existing Childcare Scholarship Portal infrastructure.