NIGP 88319: Automatic Call Distribution (Acd) Systems
Item
Code facts
NIGP codes come from the NIGP Code (NIGP: The Institute for Public Procurement, maintained by Periscope Holdings), and state and local contract opportunities from the governments' procurement sites.
State & local contract opportunities
Opportunities by state
| Rank | State | Open now | Posted, last 90 days |
|---|---|---|---|
| 1 | California | 0 | 1 |
| 2 | Florida | 0 | 1 |
UNSPSC codes for 88319
About NIGP 88319
NIGP 88319 Automatic Call Distribution (ACD) Systems is an Item code under which state and local governments procure call center platforms, technology support services, and distributed control system parts and repair support for operational communications infrastructure. Recent solicitations show demand for omnichannel contact center solutions that consolidate member and provider communications, call center and technical support services, and SCADA system components for water treatment facilities — spanning both customer-facing telephony platforms and industrial control system parts.
The issuing-body mix includes regional health plans, virtual school systems, and municipal water departments. Florida Virtual School is soliciting call center and technology support services (RFP01270503B01HLPDKSXXXXXX, due October 22, 2026), while Inland Empire Health Plan (IEHP) posted an RFI for an omnichannel member and provider call center platform (2607416, due October 3, 2026) requiring intelligent routing, workforce management, advanced analytics, and AI-driven insights integrated with existing systems. The City of Atlanta Department of Watershed Management has posted two prequalification notices for Foxboro Distributed Control System parts, equipment, repairs, and support services (PE66062NONST2027000000463 due September 8, 2026, and the prior PE66062NONST2026000000395 due June 18, 2026) structured as two-group IFBs: Group I covers manufacturer-certified Foxboro DCS parts and accessories; Group II covers repair support, startup testing, loop checks, operational verification, staff training, and documentation. Atlanta's solicitations require 90 percent of parts within 24 hours and the remaining 10 percent within 72 hours, one-year warranties, minimum four hours of on-site staff training at vendor expense, and subcontractor disclosure with IIREA forms. Activity is concentrated in Florida and Georgia, with representation from California (IEHP). Recent opportunities span RFP, RFI, and IFB notice types across September and October 2026.
Quick answers
What is NIGP 88319?
NIGP 88319 is Automatic Call Distribution (Acd) Systems, an item in NIGP 07, Communication Equipment and Services.
Which states post the most state and local bids under NIGP 88319?
The states with the most state and local contract opportunities under NIGP 88319 posted in the last 90 days are California (1) and Florida (1).
Which UNSPSC codes match NIGP 88319?
NIGP 88319 maps to 4 UNSPSC codes, including 43221502 Automatic call distributor ACD, 43221509 Telephone call accounting systems and 43221510 Telephone call diverter or forwarder.
What is the latest state & local contract opportunity under NIGP 88319?
The latest state & local contract opportunity under NIGP 88319 is Call Center and Technology Support Services from Florida, posted September 22, 2026.
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