NIGP 20941: Driver and Hardware Support Programs

NIGP 20941 Driver and Hardware Support Programs (Item) encompasses technical support, software updates, hardware replacement services, and related vendor support contracts that state and local governments procure to maintain operational continuity of critical enterprise systems and networking equipment. Recent state and local solicitations show agencies purchasing annual SmartNet support renewals for Cisco networking infrastructure, sole-source evaluations for Citrix platform support and subscriptions, and multi-jurisdiction cooperative purchasing frameworks for law enforcement equipment support. The issuing bodies span state departments (California, Washington), counties (Florida, Washington counties through cooperative vehicles), and statewide cooperative purchasing units serving school districts, transit authorities, and special-purpose districts across multiple states.

State and local procurement activity under this code concentrates in California, Washington, Florida, and Texas, with recent opportunities including the State of California's Cisco SmartNet Annual Support Contract (Quick Bid RFBIS26201085, due July 2, 2026); a Florida county's Request for Information on Citrix hardware, product support, software, and subscriptions (BLD6232026F4, due July 1, 2026); and Sourcewell's cooperative RFP 061626 for Law Enforcement Equipment on behalf of multiple Washington counties and participating entities nationwide (due June 16, 2026). The California procurement requires Certified Business Enterprise certification and proof of insurance; the Florida RFI explicitly invites challenges to sole-source designation and submissions demonstrating competitive alternatives. Pricing and contract structures vary—the California SmartNet renewal includes tiered service packages with pricing quotes from the Los Angeles County Recorder's Office, while the cooperative purchasing vehicle reserves resulting contracts for future utilization through participating addenda, enabling multiple jurisdictions to leverage standardized contracting terms established through the framework.