VIDEO REMOTE INTERPRETING (VRI) SERVICES FOR AMERICAN SIGN LANGUAGE (ASL) AND FOREIGN LANGUAGE [translation, interpretation, interpreter]

The Wisconsin Video Remote Interpreting (VRI) Services contract provides comprehensive language interpretation services for American Sign Language (ASL) and foreign language translation. The vehicle enables state agencies, the University of Wisconsin System, and Wisconsin municipalities to access video-based interpretation services for clients who are deaf, hard of hearing, deaf-blind, or have limited English proficiency. Services are available 24/7/365 with on-demand and pre-scheduled options, requiring interpreters to be Wisconsin-licensed and physically located in the United States. The contract covers interpretation across multiple service delivery formats, with vendors offering real-time video streaming through their proprietary platforms to support effective communication.

The contract is managed by the Wisconsin Department of Administration's State Bureau of Procurement and was awarded to three prime contractors: Interpreters Unlimited, Bromberg & Associates, and Language Services Associates. The contract period runs from October 1, 2018, through September 30, 2024, with pricing structured on a per-minute basis ranging from $1.25 to $1.99 depending on the vendor and service type. The vehicle covers the entire state of Wisconsin and is mandatory for state agencies, optional for the University of Wisconsin System, and available for cooperative purchasing by municipalities. State purchasing cards are accepted, and vendors have signed HIPAA Business Associate Agreements to ensure compliance and confidentiality.